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Top 50 Telecom Analyst Skills

Below we've compiled a list of the most important skills for a Telecom Analyst. We ranked the top skills based on the percentage of Telecom Analyst resumes they appeared on. For example, 10.0% of Telecom Analyst resumes contained Vendor Relations as a skill. Let's find out what skills a Telecom Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Telecom Analyst:

1. Vendor Relations

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high Demand
Here's how Vendor Relations is used in Telecom Analyst jobs:
  • Managed vendor relationships to ensure orders were processed in timely manner and discussing any encountered service issues.
  • Managed vendor relationships and provided input during contract negotiations.
  • Manage vendor relationships to receive exceptional quality customer support.
  • Communicated project details to stakeholders and established vendor relationships.
  • Participate in contract negotiations and manage vendor relationships.
  • Initiated and maintained outside vendor relations.
  • Managed and maintained vendor relationships.
  • Served as the point-of-contact for vendor relations, and problematic issues.
  • Demonstrated attention to detail by routinely investigating discrepancies to satisfactory conclusions Developed excellent vendor relationships
  • Managed all vendor relations of a $10M telecom budget with a track record of lowering expense run rates.
  • Managed vendor relations, timetables and deliverables throughout all phases of store construction.

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2. PBX

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high Demand
Here's how PBX is used in Telecom Analyst jobs:
  • Project management duties included upgrading and replacing PBX systems and coordinating various vendor interaction.
  • Pull all PBX voice system information for the branches; update Share Point Database on a weekly manner.
  • Gained in depth and comprehensive product knowledge to present benefits and features of PBX to clients.
  • Implemented and supported PBX; including the design, configuration, and upgrades.
  • Verify trunks on HIPATH 4000 PBX are operational and associated cards.
  • Managed all voice equipment including phone switch and PBX.
  • Maintained 22 company remote branch offices PBX's.
  • Manage and maintain PBX systems in metro NY/NJ.
  • Managed company telephony related issues via remedy ticketing application * Administration of Nortel PBX switching equipment.
  • Supported an AT&T Definity G2 PBX switch and worked on adding, deleting, changing, and moving telephones.
  • Maintained Option 61c Nortel PBX system by doing hands on support and keeping a low cost maintenance agreement.
  • Managed and provided day-to-day telecom administration, user support, PBX, circuit administration, and maintenance.
  • Order phone lines and coordinate installations of equipment Make software changes on PBX
  • Documented procedures for PBX, voicemail, video and daily routines.
  • Install Nortel PBX and applications at remote customer offices.
  • Performed software programming support for Nortel PBX Opt.
  • Perform minor phone changes in Nortel PBX.
  • Supervised 2 Centrex Administrative Services personnel activities who supported users of the Johnson & Johnson Centrex & PBX Systems.
  • Worked with Siemens HiPath 4000 PBX, OpenScape Contact Center and Xpressions voicemail.
  • Created documentation on all duties preformed Trouble shot various network and telecom issues with a wide verity of telecom PBX's.

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3. Voip

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high Demand
Here's how Voip is used in Telecom Analyst jobs:
  • Assisted in engineering, architectural design, implementation and installation of Cisco VoIP platform.
  • Project - Design a National VOIP Wide Area Network (WAN) including network traffic studies, equipment design and acquisition.
  • Provide engineering support for GEICO field offices' Cisco Call Manager VOIP phone system implementations utilizing Cisco 7962G phones.
  • Configured multiple ISDN-PRI T1 and analog circuits (FXO/FXS) for PSTN connectivity to support the VoIP solution
  • Supervised, planned and directed technician during implementation phase for all digital and VOIP NEC installation projects.
  • Assist with Oracle's VOIP network working with Voice Engineer on projects in the data center.
  • Placed orders for wireless, VoIP, Frame Relay, radio and land line phones.
  • Resolved issues relating to Oracle desktop, laptop, printer, and Cisco VOIP phones.
  • Manage project bulk spreadsheets for Retail Branch conversions of VoIP/SONUS to multiple phone vendors.
  • Diagnosed chronic users on the new VoIP system via BMC Remedy software.
  • Assist and schedule the Local Number Portability for VOIP and media services.
  • Assist with provisioning of carrier and VoIP or media services.
  • Participated in the initial Cisco VoIP rollout, creating documentation and configuration standards.
  • Key Projects & Achievements: Managed design and installation of Cisco VoIP system at new off campus free-standing Emergency Departments.
  • Installed and troubleshot secure and non-secure voice terminals to include Cisco voip phones throughout the NRO.
  • Manage, coordinate, and ensure least cost routing for systems including traditional and VoIP services.
  • Build and deploy Cisco VoIP systems for branch office telephone upgrades and coordinate relocations.
  • Assist with Avaya Multi-Vantage VoIP system project.
  • Designed and rolled-out a VoIP solution for telecommuting employees across the US, Mexico, and Costa Rica.
  • Worked on a project converting a Shortel/Nortel Legacy VOIP system and transitioning it into CISCO VOIP.

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4. Nortel

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high Demand
Here's how Nortel is used in Telecom Analyst jobs:
  • Designed and implemented Call Center routing using Nortel platform technology.
  • Provided design, programming, training, 24-hour support on Nortel SL-100 PBX to 20 health clinics and Methodist Hospital.
  • Perform adds moves and changes on Nortel CS1000M system.
  • Operate, manage and support Nortel Meridian Opt.
  • Resolved business challenges while maintaining dual Nortel Opt.
  • Maintained all Nortel Product lines from Norstar's to Option 81C's.
  • Transitioned new sites to Nortel Norstar phone system.
  • Supported ten remote sites in the Western United States with AT&T 75 switches, Centrx, and Nortel.
  • Established scheduled automatic imports, reimports, and archiving of Nortel BCM System Configurations using Nortel NCM.

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5. Infrastructure

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high Demand
Here's how Infrastructure is used in Telecom Analyst jobs:
  • Coordinated sophisticated project involving design and installation of voice devices and cabling infrastructure for $76 million expansion project.
  • Audited and approved payment of invoices for international voice and data infrastructure to over thirty different carriers.
  • Monitor voice/data circuitry within network infrastructure to ensure reliability and connectivity.
  • Coordinated installation of all infrastructure at new branch office openings.
  • Provided end-to-end Managed Internet connectivity, world-class customer support, and technical expertise for the various components in IP infrastructure.
  • Worked with T-Mobile Business and Analysis teams to develop solutions for expanding the infrastructure to meet ongoing T-Mobile growth requirements.
  • Upgraded voice and cable infrastructure to IEEE standards, connecting to an AT&T VPN nationwide network.
  • Act as project manager for the migration of 170 domestic and international locations to new MPLS infrastructure.
  • Order equipment including phones, line/station cords, fax machines, modules, and other related infrastructure.
  • Created monthly usage, ROI, and environmental impact reports for the VTC infrastructure.
  • Scheduled and monitored video conferences and the VTC infrastructure through Cisco TMS.
  • Managed network and CPE infrastructure upgrade project across 50 physically diverse sites.
  • Provided application, hardware, and infrastructure support for approximately 600 users.
  • Created a 200 page total infrastructure audit for 4 call centers.
  • Designed, contracted and managed all infrastructure.
  • Maintained and enhanced district wide cable infrastructure.
  • Maintained the financial process for major wireless, data and wireline vendor accounts within the bank's national infrastructure.
  • Managed multiple telecom / infrastructure projects at all US Airways east coast hubs.
  • Created global VoIP infrastructure using AVAYA, Nortel, Aspect ACD, Linux Asterisk, and Polycom products and ITIL practices.
  • Install Maintain Voip Telecom infrastructure, T1 Voice circuits, Support IP trunking to S8300 remote warehouses.

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2 Infrastructure Jobs

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6. Voicemail Systems

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high Demand
Here's how Voicemail Systems is used in Telecom Analyst jobs:
  • Developed and implemented cost efficient telephone and voicemail systems.
  • Managed PBX, backup power systems, and voicemail systems for the campus.
  • Performed daily MAC and repair duties on Nortel, Avaya, and Cisco systems with Unity and Modular Messaging voicemail systems.
  • Installed Nortel Norstar phone systems, Voicemail systems, and expanded current phone systems.
  • Managed and programed the Siemens HiPath 4000 telephone and the Xpressions voicemail systems.

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7. Telecom

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high Demand
Here's how Telecom is used in Telecom Analyst jobs:
  • Created documents and presentations summarizing international telecommunications business opportunities and recommended course of action for client approval.
  • Analyzed international telecommunications networks, traffic flow, and business opportunities for clients.
  • Assist with and coordinate security audits and compliance of telecommunication services.
  • Work with end users and vendors to assist with projected telecommunications needs and equipment acquisition.
  • Pioneered a company-wide program to analyze the cost-effectiveness of all telecom Installed Base services provided internally to sales executives.
  • Worked to resolve telecommunications circuit issues, including working with external vendors to identify chronic telecom service issues.
  • Managed an average of 375 monthly internal and external customer telecom escalations as well as vendor escalations.
  • Researched new telecommunications technology such as SIP and various mobility packages.
  • Coded batches of telecom invoices to vendor, business unit, operating unit, general ledger account and remit address.
  • Documented excel spreadsheets in document library as a resource for entire telecom team to reference.
  • Acted as the international liaison to negotiate all telecom contracts to ensure cost-effective solutions.
  • Proposed and completed bank-wide projects to reduce yearly Telecom costs by $295,000.
  • Assisted in site testing and system conversion from legacy telecom system.
  • Worked with Telecom providers and 3rd party vendor hardware/software vendors.
  • Managed 45 different US telecom carriers.
  • Provided advanced telecom support and administration to both T-Mobile and Suncom systems simultaneously.
  • Support Telecom deliverables by implementing, documenting, and acting as a resource for peers and managers.
  • Coordinate and perform all Installs, Adds and Changes to all telecom services.
  • Process monthly billing from various telecom carriers & providers in a timely fashion (to avoid late fees).
  • Contract) Telecom Analyst 3 for Comcast in Chelmsford Northeast Regional Headquarters and Call Center.

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6 Telecom Jobs

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8. Mac

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high Demand
Here's how Mac is used in Telecom Analyst jobs:
  • Coordinated all aspects of MAC related to voice communications and internet services for the trading floor and tenant suite offices.
  • Conduct site and user survey to gather information and coordinate with phone techs and project managers on MAC projects.
  • Perform station level configuration, administration, as well as Moves, Add and Changes (MAC) functions.
  • Provided all MAC activity to include system changes, wire maintenance and on-site customer support.
  • Coordinate voice and data MAC applications up to ten users, tracking multiple projects simultaneously.
  • Assisted with Hyper V Server installation at six Macy's and Bloomingdale's store locations.
  • Established contracting company to provide MAC, repair and project management in the Pacific Northwest.
  • Complete all voice Move-Add-Change (MAC) work in a service center ticket management system.
  • Perform network administration MAC (moves, adds and changes).
  • Report complete Matrix reports for all ticketing and MAC orders.
  • Administered and coordinated end user MAC requests.
  • Administered move, add, and changes (MAC) for phones systems and lines.
  • Consulted on move/add/changes (MACs) and projects assuring service level agreements, cost and risk were within project parameters.
  • Project Coordinator for E911 Illinois Emergency Compliance for all nineteen Chicago land Macy's and Bloomindale's retail stores.
  • Support Telecom/LAN/WAN for 40 Macy's and Bloomingdale's North Regional Retail Stores.
  • Create Voicemail boxes for users and MAC when assigned.
  • Administer customer PBX and Voicemail systems including MAC's.
  • Experienced in TDM and IP phone MACs.
  • Provided backup support for Audiolog, MACs and general trouble tickets.
  • Program AT&T Centrex dial tone lines on the V-Band Trading Turrets using Macstar's administrative program (approx.

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9. Phone System

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high Demand
Here's how Phone System is used in Telecom Analyst jobs:
  • Administrated Switchboard and Telephone Systems Software.
  • Maintain, manage and operate the VTC, desk phone system, mobile devices on both classified and unclassified systems.
  • Assisted with planning and development of new branch offices - phone systems, cabling, computers, servers and racks.
  • Provided customer troubleshooting on call 24/7 for retail phone systems when down by working with customers and teams.
  • Managed enterprise level project that involved selecting, planning, designing and implementing a phone system.
  • Set up phone systems with a database of over 15,000 phone numbers.
  • Manage the ICD phone system in a call center environment.
  • Managed a large corporate phone system and call center.
  • Designed phone systems for new and current locations.
  • Maintain and troubleshoot internal phone system.
  • Facilitated RFQ process and negotiated contracts for multi-site corporate phone system.
  • Handle daily helpdesk tickets for phone system, network, and video problems and requests.
  • Assist with planned migration activities from Nortel phone systems to Cisco voice over IP.
  • Installed a Nortel phone system for the corporate offices.
  • Assisted telecom team with support of corporate phone systems.
  • Operated Rolm/IBM CBX telephone system.
  • Implemented Nortel Option 11 phone system (3 sites, 150 users).
  • Worked with numerous phone systems locally and remote (Norstar, Nortel).
  • Back up Norstar KSU System Programming to Norstar Manager Database, asist with training of phone systems.
  • Helped in the installation of Avaya 8300 and 8500 phone systems, CMS, and Intuity Audix voicemail system.

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10. Verizon

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high Demand
Here's how Verizon is used in Telecom Analyst jobs:
  • Provide tier II & III support to Verizon's customer WellPoint Medical in support of their 7,000 seat call center.
  • Worked with the Verizon NOC on break-fix issues such as replacing GBIC cards, power supplies and hard drives.
  • Handled a $1M accounts payable portfolio from providers such as AT&T and Verizon.
  • Issued, replaced, and troubleshot Verizon and AT&T cell phones for management.
  • Replaced AT&T long distance voice service with Verizon Select Services.
  • Worked with Verizon Network Manager to reassign over 1000 Toll Free Numbers.
  • Maintained supplier relationships (Verizon, Sprint, AT&T).
  • Reduced cellular costs with Verizon Wireless by $12k annually.
  • Managed large Corporate Cell Phone Account with Verizon and Sprint.
  • Manage 200+ Verizon Wireless account and BES Server.
  • Manage vendor contracts for AT&T, Sprint, Verizon.
  • Trouble shoot and report trouble calls to various telecom vendors (AT&T, Verizon, sector etc).
  • Managed the software licensing contracts for Verizon Wireless, AT&T, Sprint and Alltel.
  • Coordinate vendor installations and dispatches (Verizon, AT&T, MCI, Reuters, Bloomberg, etc).
  • Work closely with Vendors such as AT&T, Grande, Verizon, Telwest, etc.
  • Utilized: Aspect eWFM, RTA, Avaya CMS, Verizon Network Manager and NMLite.

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11. IP

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high Demand
Here's how IP is used in Telecom Analyst jobs:
  • Participated in voice over internet protocol implementation for all City/County offices and streamlined Standard Operating Procedures.
  • Located fiber optic company equipment that would facilitate network connection to tower owner.
  • Demonstrated managing multiple projects and coordinating with other departments to ensure timely delivery.
  • Maintain technical understanding of client server networks and telecommunication equipment inventory.
  • Managed equipment and service accounts as Corporate Wireless Equipment Administrator.
  • Implemented VOIP networks across international boundaries.
  • Developed standards for new phone system and advised on best practices for transitioning from PBX and key systems to Cisco VoIP.
  • Conducted audits on the internal database to verify accuracy of user, equipment, and rate plan information.
  • Promoted to a supervisor position and performed great leadership duties, I have great manager skills and capabilities.
  • Measured and optically recorded existing equipment, path of cable, power lines, and obstructions.
  • Coordinated with internal teams and outside vendors for circuit installs, voice lines and equipment installs.
  • Developed test plans, new call flows, and performed configuration clean-up of scripting protocols.
  • Participated in meetings, prepared reports, and create custom reports as requested.
  • Coordinated with numerous vendors for new installations, issues, and equipment.
  • Established and maintain good working relationships with clients and vendors.
  • Provided day to day script maintenance and script troubleshooting.
  • Create Call Center Scripts for new Queues and Call Trees.
  • Managed multiple facility telecom networks.
  • Create purchase orders for new equipment and receive all IT invoices in Oracle and Trendata
  • Work with vendors for ordering, install, and troubleshooting on telecom equipment.

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2 IP Jobs

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12. Customer Service

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high Demand
Here's how Customer Service is used in Telecom Analyst jobs:
  • Provided fulfillment processing for wireless products, technical assistance in acquisition, supplier management assistance and customer service.
  • Supported customer service departments in meeting business goals through collaboration and customizing call center designs.
  • Extract data from telecommunications vendors Customer Service Records and prepare for systematic loading into system.
  • Resume Customer Service Senior Supervisor Promoted to supervisor after 6 months as customer service representative.
  • Administered Mortgage Servicing Customer Service Voice Response Unit.
  • Served as Single Point of Contact and provided direct interface for daily operations and customer service support for government customers.
  • Worked with Microsoft Excel spreadsheets, and Microsoft Word, Vendors website on internet, and customer service on phone.
  • Recommended by Senior Vice President to be part of a Customer Service Awareness Team for all Corporate Offices.
  • Work with carriers to gain access into carrier portals, retrieve bills, customer service records contracts.
  • Provided experience with customer service, working daily with TE end users to support mobile devices.
  • Served as escalation point to customer service for moves, adds, changes and problem resolution.
  • Provide support, feedback, training, and guidance to Customer Service Representatives.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Provide excellent customer service in a fast pace and every changing environment.
  • Implemented corporate and departmental policies, procedures, and customer service standards.
  • Solved or escalated customer service issues in a 24/7 Network Control Center.
  • Provide superior customer service while handing a wide range of problems.
  • Processed data error corrections with an accuracy of 99 percent Optimized training documents, references, and general customer service procedures.

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13. Avaya

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high Demand
Here's how Avaya is used in Telecom Analyst jobs:
  • Performed system administration to support 5 Avaya Communication Manager systems.
  • Installed and supported Avaya IP phones that are connected locally and by a WAN.
  • Provide daily monitoring and support of GEICO headquarters office's Avaya G3 PBX system.
  • Provide end user training for Blackberry devices and Avaya or Cisco phone functions.
  • Trained team members on how to use Siemens and Avaya CM interfaces.
  • Determined requirements for and implemented Avaya CMS software for call center reporting.
  • Coordinated the installation of over 100 Avaya systems in remote offices.
  • Administer all aspects of Avaya CM.
  • Provided moves, adds and changes for Avaya 4610 and 4620 IP phones.
  • Supported Avaya IC and OA.
  • Project managed a $700,000 Lucent / Avaya project at 4 Ohio sites and one facility in Reno, Nevada.
  • Tesed and installed new firmware on various models of Avaya IP Phones, DS1cards, MedPro and CLAN boards.
  • Maintain Avaya Communication Manager with Modular Messaging Voice mail at the Sephora corporate office in San Francisco Ca.
  • Relocate Avaya Definity G3 PBX system and phones to new location.
  • Helped with design of Siemens technolgies on the OS 8000 PBX and Avaya CM platforms.
  • Support all telecom needs for Watson's voice over IP (VOIP) networked sites using Avaya Site Administration (approx.
  • Managed 400 user Avaya Definity G3i PBX with Audix voice mail, Call Accounting and CMS.
  • Worked with Avaya S8500, Audix, IP Office, Magix and Partner systems hardware.
  • Move, add's and changes for Avaya/Lucent Definity Voice Systems and voicemail servers.
  • Manage daily operations for Siemens and Avaya Definity (CM/Aura) and Intuity Audix voicemail.

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14. Telephone Systems

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high Demand

15. Trouble Tickets

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average Demand
Here's how Trouble Tickets is used in Telecom Analyst jobs:
  • Opened and dispatched trouble tickets and escalated repair issues with telecommunications carriers.
  • Provided Tier I troubleshooting by processing trouble tickets, dispatched engineers and escalated issues to management when necessary.
  • Coordinated with the vendors on escalation of trouble tickets that were issued for repairs at events.
  • Assisted with troubleshooting trouble tickets to resolve basic technical problems with desktop computing equipment.
  • Monitor daily queue for work orders and trouble tickets using Ready Desk web application.
  • Developed processes to place and track orders and billing trouble tickets.
  • React to, open, as well as close trouble tickets to resolve network outages in a timely manner.

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16. ACD

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average Demand
Here's how ACD is used in Telecom Analyst jobs:
  • Identified and coordinated the installation of data networking hardware, WAN network services, ACD Voice applications.
  • Perform Cisco Unified ICM system administration support for routing of calls between regional ACD's.
  • Trained Department Supervisor on ACD/UCD software or telephone usage tips aiding in end user productivity.
  • Exceeded cost reduction goals through consolidating 650 ACD positions at the Phoenix Service Center.
  • Provided design, programming and implementation expertise for the PBX/ACD supporting 18 call centers.
  • Program PBX to support ACD and UCD groups to support departmental needs.
  • Led three new Aspect ACD 500 plus agent call center installations.
  • Administered and maintained ACD routing via CMS on 3B2/400 platform.
  • Set up and modify all ACD reporting for individual departments.
  • Provided client/server support to a Call Center ACD system.
  • Issued MACD order to properly size and optimize network.
  • Program ACD and Contact Center users.
  • Worked closely with circuit management group ensuring inventory were updated promptly and accurately after new installs and MACDs were completed.
  • Issued all orders with vendors for existing telecom services including, moves, adds, changes and deletes (MACD).
  • Call management/reporting system with Sun Sparc server V6 software for ACD administration and call center report compiling.
  • Managed voice technology (i.e., Voicemail, Call Routing, Analog lines, T1Circuits, ACD.
  • Managed outsource vendor AT&T who provided Lucent/Avaya PBX and ACD services to other facilities.
  • Administered Avaya PBX and ACD systems and ancillary voicemail, reporting and call center systems.
  • Create call flow diagram using Visio to setup ACD for Call Center application.
  • Supported the Avaya G3R Switch and Intuity Audix, including ACD design, testing, programming and maintenance.

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17. Cost Savings

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average Demand
Here's how Cost Savings is used in Telecom Analyst jobs:
  • Worked with TEMS auditors to identify cost savings opportunities and coordinated with Procurement to implement.
  • Cost savings experienced after consolidation of accounts and a single service provider awarded contract.
  • Review vendor recommendations and advise Management of cost savings opportunities.
  • Report cost savings/opportunities to senior management on a monthly basis.
  • Tested 313 analog dial tone lines and identified excess spare lines that were disconnected that resulted in $3K cost savings.
  • Created and developed job aids for team how to perform audit and negotiate dispute resolution from vendors to maximize cost savings.
  • Helped to identify potential gaps in the business model and presented opportunity for profit and cost savings.
  • Secured cost savings over 100k annually though one time credits and reduction of unnecessary services.
  • Reduced the number of mobile lines through zero usage analysis to ensure cost savings.
  • Executed, created report, and provided Team Cost Savings Report to manager.
  • Investigated all GBT accounts to find opportunities for cost savings.
  • Line audits were constantly being done to realize cost savings.
  • Identified over 300K in cost savings from 2010- 2011.
  • Evaluated existing services, eliminated unnecessary features/services, and leveraged favorable, competitive rates; achieved 10% annual cost savings.
  • Analyzed telecom invoicing and contracts for customers to identify and implement potential cost savings.
  • Review all telecom invoices for optimization and cost savings opportunities.
  • Played an instrumental role in the identification of conference call cost savings that resulted in savings of approximately $340,000.
  • Analyzed services and programs offered by telecom providers to assist customer with cost savings.
  • Evaluated telecom expenditures and practices as basis for cost savings and process improvements.
  • Cost Savings Contained costs by disconnecting all phone lines immediately.

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18. Technical Support

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average Demand
Here's how Technical Support is used in Telecom Analyst jobs:
  • Provided basic to highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end users
  • Created and documented a process with technical support department which reduced third level escalations and increased first call resolutions.
  • Serve as First point of contact for internal technical support of smart phone, cell phone and air card cellular devices.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Managed call flow and responded to technical support needs of customers.
  • Provide technical support to 250 users in a Network environment.
  • Provided technical support to customers via email and phone.
  • Provide technical support to 60 remote end users.
  • Evaluated, recommended enhancements, Installed, maintained, and provided technical support and training for both Telecom and Data Networks.

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19. Audix

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average Demand
Here's how Audix is used in Telecom Analyst jobs:
  • Maintained user accounts on AVAYA PBX, AVAYA Audix LX, and Avaya Call Management Servers.
  • Maintain multiple site Lucent Difinity G3I's and Audix Voice Mail systems.

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20. Project Management

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average Demand
Here's how Project Management is used in Telecom Analyst jobs:
  • Project Management Voice Modernization and oversees personnel.
  • Project management of telecommunications projects.
  • Worked closely with project management team to coordinate adds, moves and changes to various corporate sites.
  • Apply effective planning, time management and project management skills.
  • Project management coordinating adding & removing telecom services for new offices, closing offices, new office acquisitions & moving offices.
  • Provided IT project management duties for multiple supermarket openings in Connecticut and New Jersey throughout all phases of construction.
  • Provided project management for PBX installations and upgrades in Continental United States and Puerto Rico.
  • Provided project management to healthcare, banking and K-12 educational customers.
  • Managed and produced project management status reports to team weekly.

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21. Call Centers

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average Demand
Here's how Call Centers is used in Telecom Analyst jobs:
  • Supported 2 other sites in Ohio that were 24 by 7 call centers as the on call analyst.
  • Managed installation of virtual call centers to include CTI applications and IVR units for automated call handling.
  • Work actively with all personnel to maintain call centers, investment centers and trade centers.
  • Validate & review site listing that were going to migrate to the call centers.
  • Decommission of two mortgage centers, commercial real estate offices and their call centers.
  • Work with Corporate Travel partners to implement clients into new or existing call centers.
  • Design, Implementation and Project Coordination of Enterprise Call Centers throughout the US.
  • Provided reporting to government agencies for Medicare and Federal Employee call centers.
  • Worked with all Call Centers on design and implementation, ongoing support.
  • Maintained 5 call centers within CHI National.
  • Maintain daily operations of call centers.
  • Programmed call centers for Kmart Implemented new call centers, executed the programming (routing and scripting).
  • Have established several call centers to enhance workflow for multiple departments.
  • Design, Implementation and Project coordination of NOC's Call Centers at Snoqualmie, Parsippany and Frisco.

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22. T1

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average Demand
Here's how T1 is used in Telecom Analyst jobs:
  • Use digital and analog test set, T1 test equipment analog test set, T1 test equipment to troubleshoot circuits.
  • Assisted on installation and test of newly delivered T1 from the LEC (fixed wireless).
  • Travel to office locations for installs/upgrades/maintenance changes(including T1 install/cutovers) that can't be done remotely.
  • Test and Troubleshoot T1's and T3's, and pre-release cutting edge network Management software.

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23. Cell Phones

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average Demand
Here's how Cell Phones is used in Telecom Analyst jobs:
  • Used high-priority decision making as point of contact for remote access (pagers, calling card, and cell phones).
  • Assisted end-users with any issues with their new cell phones and software.
  • Trained staff and executive personnel in use of fax/modem/cell phones.
  • Provisioned new cell phones to work with Good Server software.
  • Ordered and maintained all cell phones and Blackberry devices.
  • Trouble shoot issues with cell phones and blackberry's.
  • Managed backups for all switches and CBX/s at 14 sites, cell phones, pagers, calling cards for all sites.
  • Contract Position Placed orders for cell phones and cell phone plans for all users within the organization.
  • Problem-solved client mobile devices such as cell phones, BlackBerrys and iPhones.

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24. IVR

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Here's how IVR is used in Telecom Analyst jobs:
  • Developed/conducted all IVR application testing for implementation (Alpha/Beta testing).
  • Designed implemented and maintained IVR applications and reporting.
  • Programmed PBX and voice mail systems; helped with telephone installations and department moves; developed IVR applications
  • Perform User Ability testing for soft phone and IVR.
  • Converted all theatres to a National IVR system and removed all remaining phone lines.
  • Converted all Conversant IVR applications (13) to Periphonics using PeriPro and PeriStudio.
  • Managed outsourced vendors to convert the IVR from an Intervoice to Edify platform.
  • Developed scripting for Empirix Hammer proactive testing of PBX, IVR, Cisco ICM, and Genesys CTI systems.

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25. Setup

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Here's how Setup is used in Telecom Analyst jobs:
  • Audit field office communications needs and setup vendor installations.
  • Completed all cabling and setup of IT equipment, servers, laptops, desktops.
  • Create work orders for phone tech to complete phone setup and installation.
  • Assisted clients with international travel setup on mobile devices.
  • Ordered and setup mobile devices for employees.

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26. Isdn

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Here's how Isdn is used in Telecom Analyst jobs:
  • Placed disconnect orders with vendors on the phone, internet, and ISDN lines after the events were complete.
  • Installed, operated, and maintained a network of 90 VTC conference rooms utilizing both ISDN and IP technologies.
  • Ordered telephone, internet, and ISDN lines for events.
  • Installed ISDN lines and 56k circuits from demark to jack.
  • Frame Relay, ISDN, T-1) Prepare technical hardware/software, service and purchase requests.

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27. Telco

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Here's how Telco is used in Telecom Analyst jobs:
  • Call Accounting maintenance and administration Telecommunications invoice processing TELCO services, review invoices and manage vendor accounts.
  • Created work orders for internal service groups, vendors, telco and long distance service providers.
  • Work with clients with installing all Cat5 and Cat6 cabling requirements to support VIOP Telcom systems.
  • Coordinate with local and long distance telco vendors on new orders, moves and changes.
  • Recorded billing data into inventory in My Telco Manager 8.3 invoice processing system.
  • Escalated order to Telco's to ensure all FOC dates are met.
  • Provided technical support for remote and local Telco systems.
  • Document trouble calls, refer to Telco responsible.
  • Engaged Telco & LD Carriers.

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28. LAN

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Here's how LAN is used in Telecom Analyst jobs:
  • Lead project planning and execution for significant upgrades, improvements, and expansions, capably managing multiple cross-functional and contractor relationships.
  • Perform capacity planning and trend analysis to ensure optimal utilization of circuits and bandwidth for both data and telephony.
  • Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity.
  • Implemented disaster recovery plan with current and documented all related tasks.
  • Cost effectively plan and implement voice applications within the telephony environment.
  • Analyzed telecommunication accounts and provided explanation of variances.
  • Analyze phone, data and long distance plans, optimizing the charges for the lowest possible cost based on actual usage.
  • Develop project plans for both small and middle scale projects and presented them to department heads.
  • Evaluate current processes and develop forward plans to provide more established processes to benefit the Company.
  • Sustain the vigilance required to deliver quality, service, and continuous efficiency improvement.
  • Maintained spreadsheets of financial data on all telephone accounts for effective financial planning.
  • Experience in troubleshooting ISDN and Cisco WAN /LAN networking issues.
  • Monitor and plan for department trunking growth and disaster capacity.
  • Develop and validate test plans and documentation processes.
  • Conducted Rate Plan Analysis and Account Consolidations.
  • Implement /Configure Vlans on core and edge switches on Cisco 3000+ user network.
  • Create and provide project plans and coordination with branches for new device rollout.
  • Document PO/Telecom equipment/Trunks/Floor Plans/Programming/Trouble tickets On call 24X7 Technical Support
  • Participate in short-term planning sessions with a client to implement process improvement within an assigned client area Document discussion and agreement.
  • Provided desktop support for onsite staff and remote users utilizing Landesk software.

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29. PCS

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Here's how PCS is used in Telecom Analyst jobs:
  • Support for PCs utilizing the Windows 95/98 platform.

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30. Call Pilot

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low Demand
Here's how Call Pilot is used in Telecom Analyst jobs:
  • Call Pilot Mailbox set up and administration; added mailboxes, removed mailboxes, and reset passwords.
  • Provide day to day support of the voice network environment, Meridian Mail, Call Pilot.
  • Call Pilot, Telephony Manager, ISI, Cisco CM, and Unity.
  • Managed all telecommunication activities on Option 61 Nortel PBX system, Call Pilot voice mail system.
  • Call Pilot, MSM, Norstar 4.0 Voice Mail systems.
  • Implemented Ameritech's first Call Pilot voicemail system running on Windows NT server 4.0.
  • Managed and Configured Nortel E1000, Nortel Option 81c, and Nortel Call Pilot.

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31. Management System

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Here's how Management System is used in Telecom Analyst jobs:
  • Establish and document enterprise wide vision, strategy and objectives for end to end ITIL based Configuration Management System processes.
  • Researched and implemented new technology including CTI Screen Pop, Custom Call Routing, and new Call Management Systems.
  • Assist Ordering Officers with on-line account access, operations and procedures for vendor provided management systems.
  • Provide Tier-1 support for the unclassified & classified REF Enterprise Knowledge Management System.
  • Administered the Call Management System.
  • Performed second-level network support, working with technicians worldwide utilizing numerous network management systems (i.e.
  • Maintained IT's Asset Management System, including the production of inventory reports with software.
  • Served as Project Lead for $600K acquisition of Telecom Expense Management System in 2009.
  • Implement and manage Telecom Expense Management systems.
  • Utilized the Tangoe Inventory Management system.
  • Advanced knowledge of Avaya CMS centrevu, Avaya BCMS callmanagement systems.

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32. Octel

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Here's how Octel is used in Telecom Analyst jobs:
  • Coordinated major installations of new phone and voice mails system consisting of 96 PBX's and Octel voicemail systems.
  • Installed analog lines and additional T-1 cards in PBX switch Octel voice mail Administrator.
  • Administered the Octel voicemail system.
  • Administered Voicemail MACs on Octel and Call Express Voicemail Systems.
  • Managed vendors in support of Norstars, AVAYA, Nortel PBX's, Audix VM, and Octel VM.
  • Install telephony devices, and make administrative changes on Avaya telephone switches, Octel Voicemail, and Intuity Voicemail.

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33. SLA

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Here's how SLA is used in Telecom Analyst jobs:
  • Monitored and repaired Prudential's highly technical enterprise network emphasizing customer focus and meeting customer SLA's.
  • Network analyst growing into EDI translation specialist
  • Partnered with NOC and LEC to monitor, provision and maintain all call routing and translations for Telephony Network.
  • Managed and reported on SLA's and worked with vendors for any corrections or necessary actions.
  • Maintain store ticketing queue to ensure all tickets were assigned and resolved within department SLA.
  • Updated and closed out Remedy and EMS11 tickets for accurate billing and SLA reporting.
  • Work with clients to understand requirements & translate those into solutions & additional capabilities.
  • Alleviated problems effectively to meet customer SLA's (Service Level Agreements).
  • Maintain high-level business SLA s and network availability, reliability, and performance.
  • Report problems on transmission portion of ISP networks not meeting the SLA standards.
  • Resolve escalated trouble tickets within the SLA.
  • Revised scoring mechanism to properly monitor IT/Telecom vendor SLA'S, which greatly improved overall vendor performance.
  • Trained 3 new invoice processors Found thousands of dollars in savings Prioritized deadlines to meet stringent deadlines - zero missed SLA deadlines
  • Participated in contract negotiations and SLAs with the bidding LECs for wireline and WAN services.

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34. Wireless Devices

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low Demand
Here's how Wireless Devices is used in Telecom Analyst jobs:
  • Provisioned and configured wireless devices for deployment troubleshoot and resolve end user service calls.
  • Provisioned and configured wireless devices for deployment.
  • Monitor end of life wireless devices and introducing new models to the client's web based ordering tool.
  • Participate in technical reviews on new wireless devices and documents informative set up procedures for end users.
  • Managed ordering, troubleshooting, and billing for all wireless devices over three vendors and 3000 devices.
  • Recruited to manage the migration of Division to Corporate IT Wireless accounts and support wireless devices.
  • Managed the purchasing, setup, and oversight of 10,000+ wireless devices.
  • Provided carrier support for ordering wireless devices and services for DBHDD staff.
  • Manage over 500 wireless devices worn by Physicians and Nurses.
  • Order inventory for wireless devices.
  • Provision and configure wireless devices for deployment, provide Tier 2 break/fix trouble-shooting and incident resolution Lead reassignment project for USCIS.
  • Coordinate and conduct wireless handheld training for new and existing users on all new wireless devices.

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35. Mpls

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Here's how Mpls is used in Telecom Analyst jobs:
  • Initial troubleshooting and escalation of all LAN/WAN related issues including Frame Relay, PIX Firewall, Wireless Configurations and MPLS.
  • Coordinated with telecom providers to build new facilities to accommodate voice and MPLS services in 4 new construction warehouses.
  • Interfaced with all outside vendors to coordinate mpls conversion with all d.i.d numbers.
  • Processed over 100+ monthly telecom invoices including mobile, SIP, MPLS, long distance, landlines and DSL.

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2 Mpls Jobs

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36. Phone Calls

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Here's how Phone Calls is used in Telecom Analyst jobs:
  • Respond to telephone calls, email and ticketed requests for telephony technical support.
  • Initiate and answer field and switch phone calls and verify alarm condition.

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37. VDN

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Here's how VDN is used in Telecom Analyst jobs:
  • Programmed call center applications using vectors and VDN's.
  • Handled the PBX (routing, coverage path, agent additions, station additions VDN engineering etc.

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38. VPN

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low Demand
Here's how VPN is used in Telecom Analyst jobs:
  • Managed and configured VPN service 11 remote sites.

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39. PRI

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Here's how PRI is used in Telecom Analyst jobs:
  • Contract preparation and pricing for voice, data and Internet solutions through major telecommunication service providers.
  • Migrated to enterprise procurement and asset management for due-diligence accounting.
  • Conducted appropriate maintenance and support for various telecommunications applications.
  • Conducted contract reviews, renewals, and negotiations covering issues including annualized spend, equipment pricing and service level agreements.
  • Acted as primary contact for the customer and account teams during the full cycle of the order.
  • Created documentation for repair of newly installed Cisco 7942 and 7946 phone system for Carrier Enterprise.
  • Perform full site survey prior to installation and prepare inventory for bank service area.
  • Manage and ensure inventories accurately reflect wireless printer and scanner inventories at the branches.
  • Created repair procedure for the Cisco 7942 and 7946 Phones at Carrier Enterprise that
  • Maintain standard operating procedures for branch support of devices, printers and scanners.
  • Played key role as primary point of contact for vendors and customers.
  • Create Call Handlers and Call Trees for Inbound Enterprise Phone System.
  • Analyze customer issues and apply appropriate solution.
  • Validate invoice charges against contracted price.
  • Network Support/Design and Desktop Support, T1's, PRI's, ISDN, Trunk Lines.
  • Supervised or participated with teams to upgrade sites from Avaya PBX to Cisco VoIP, enterprise wide.
  • Answered helpdesk calls for Carrier Enterprise with a 95% resolve rate.
  • Relocate Voiceprint (call recording) server to new location.
  • Installed and troubleshot Cisco IP telephones Provided support for Cisco Jabber Technical design and configuration experience in Enterprise UCCE.
  • Coordinate and facilitate the transition of over 50 agencies from Sprint Networx services to other Networx or GSA contracts.

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40. Telecommunications Systems

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Here's how Telecommunications Systems is used in Telecom Analyst jobs:
  • Interact with location management and staff to provide administration and maintenance for corporate and remote location telecommunications systems.
  • Ordered computer, office equipment and telecommunications systems for field offices.
  • Monitored the operation of data telecommunications systems and services of vendors.
  • Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
  • Managed all aspects of AT&T telecommunications systems at two facilities.
  • Assess existing facilities' needs for new or modified telecommunications systems.

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41. Billing Errors

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Here's how Billing Errors is used in Telecom Analyst jobs:
  • Analyzed customer telecommunications accounts for annual contractual savings, circuit and feature billing errors, and third party billing.
  • Delivered value in the form of data collection, identification of billing errors and expense reduction opportunities.
  • Created monthly Journal Voucher entries to correct department billing errors discovered in SAP.
  • Identify overcharges, billing errors, and explain causes of monthly cost variance.
  • Recovered over $300,000 of billing errors in 2006 and 2007.
  • Identified billing errors and pursued refunds from vendor.
  • Gained over $100K in savings by identifying billing errors from telecom providers through a detailed analysis of billing statements.

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42. Data Circuits

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low Demand
Here's how Data Circuits is used in Telecom Analyst jobs:
  • Coordinate projects with users regarding redesign of Voice/Data circuits.
  • Provisioned, installed and provided long-term support for all voice and data circuits company wide.
  • Process carrier orders for new installation of voice, data circuits and special circuits.
  • Ordered voice and data circuits from Verizon and Sprint.
  • Maintained spreadsheets of those voice and data circuits.

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3 Data Circuits Jobs

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43. Active Directory

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low Demand
Here's how Active Directory is used in Telecom Analyst jobs:
  • Designed, implemented and administered Microsoft Active Directory site topology and group policy.
  • Help Desk tasks such as resolving print queue issues, unlocking customers' accounts in Active Directory.

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44. Billing Questions

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45. ATM

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low Demand
Here's how ATM is used in Telecom Analyst jobs:
  • Manage all ATM and Sprint ION service orders as well as provide logical circuit design, engineering, provisioning and installation.
  • Trained and mentored team to cross connect data and voice circuits for the ATM locations.
  • Installed and decommissioned Chevy Chase Bank branches and remote atms in the Washington D.C., Maryland and Virginia regions.
  • Configured Cisco routers and switches for installation in branches and remote atms.
  • Order POTS, T1, PRI, DSL lines for video conference equipment and ATM machines.
  • Converted remote atms from MPLS to Ventus wireless routers.

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46. ATT

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Here's how ATT is used in Telecom Analyst jobs:
  • Proposed auto attendant solution to Executive Leadership and implemented to accommodate an unanticipated large increase of investor inquiries into Investor Relations.
  • Acknowledged by customers and co-workers for responsiveness and attention to detail during installation of headsets and troubleshooting voice services.
  • Process incoming and outgoing pole attachment proposals/ agreements from internal engineering team and outside vendors.
  • Attend morning operations briefing to discuss technical aspects of communications operations status.
  • Act as subject matter expert on issues of call center design, efficient call flow, and adjunct equipment performance.
  • Apply problem solving skills to attempt to identify and resolve issues before escalating to the next level of support.
  • Attend monthly site visits to Federal agencies as a means to build customer service and demonstrate front line support.
  • Test programming by calling store lines to make sure they are being answered by new auto attendant call flow.
  • Program two or three store lines so they are directed to the main Auto Attendant port.
  • Maintain generators and UPS batteries for reserve power in the event of power failures.
  • Attend training and seminars related to emerging technologies and report to management.
  • Acted as subject matter expert for team members and upper management.
  • Audit and review Verizon/ATT bills resulted in 200K in refunds.
  • Support and maintenance of APC battery UPS backup systems.
  • Viewed as a Subject Matter Expert within the organization.
  • Attract and recruit firm talent.
  • Received numbers Bank of America Awards Hummingbird Award for consistently showing enthusiasm and working with an unwavering positive attitude.
  • Required exhaustive analysis of thousands of existing call center routing translations, TFNs, and traffic patterns.
  • Program and install T1 circuits Program mailboxes and auto attendant on Call Pilot Voice mail system.
  • devote such time, attention and skill as is reasonably necessary to fulfil the duties of your position; and.

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47. MCI

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low Demand
Here's how MCI is used in Telecom Analyst jobs:
  • Produced carrier calling graphs for MCI, Sprint and AT&T for monitoring on a monthly basis.

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48. System Administration

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Here's how System Administration is used in Telecom Analyst jobs:
  • Perform system administration, monitor usage, traffic thresholds, system alarms and document toll fraud analysis.
  • Provided system administration as junior call center admin via cisco routers/switches/mgcp etc.

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49. Problem Resolution

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Here's how Problem Resolution is used in Telecom Analyst jobs:
  • Direct IT processes on assigned projects ranging from installations & upgrades to problem resolution.
  • Developed a process for tracking, scheduling, planning and problem resolution.
  • Seek technical assistance to help in problem resolution.
  • Provided first-line support for Telecom problem resolutions and maintenance.

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50. LEC

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low Demand
Here's how LEC is used in Telecom Analyst jobs:
  • Determine tenant telecommunication needs, develop contractual specifications, design and/or modify systems, program system requirements and initiate service.
  • Performed programming, installation, software upgrades and maintenance for all telecommunications systems.
  • Perform a comprehensive audit of all City Telecommunications and Network services.
  • Provided first level support for all telecommunication issues.
  • Developed & Implemented Telecommunications budget.
  • Assist in designing entire networks or portions of networks that include the selection of hardware and software packages.
  • Helped to open trouble tickets for various kinds of telecommunications issues.
  • Created and maintained the master spreadsheet, the complete telecommunication data.
  • Created analysis/recommendation/identification of savings opportunities with client telecom billing information.
  • Used my knowledge of telecom networks and common configurations to identify incorrect billing elements and erroneous charges.
  • Analyzed and audited telecom invoices using both automated and manual approaches to identify, dispute & rectify errors with carriers.
  • Analyzed telecom invoices, adjusted erroneous entries, and recommended procedures to improve submissions for payments.
  • Processed and tracked Purchase Requisitions on a spreadsheet for hardware and software for the Telecom group.
  • Inspected all telecom usage charges by looking at invoices and input of client service representatives.
  • Managed a loaner pool of telecom devices to troubleshoot for redistribution or return to vendors.
  • Maintain accurate databases for all telecom lines, circuits, and wireless inventory.
  • Set up and closed out CAPEX projects for telecom builds in PeopleSoft.
  • Analyze telecom and cell phone vendor billing.
  • Compiled current telecom services inventory for GBT.
  • Work with Telecommunication carriers with regards to Telecom expense management, Telecom resources auditing and management.

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Telecom Analyst Jobs

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20 Most Common Skills For A Telecom Analyst

Vendor Relations

14.2%

PBX

10.4%

Voip

5.8%

Nortel

5.3%

Infrastructure

5.1%

Voicemail Systems

5.1%

Telecom

4.8%

Mac

4.5%

Phone System

4.5%

Verizon

4.3%

IP

4.2%

Customer Service

4.2%

Avaya

4.0%

Telephone Systems

4.0%

Trouble Tickets

3.8%

ACD

3.5%

Cost Savings

3.5%

Technical Support

3.3%

Audix

2.9%

Project Management

2.7%
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Typical Skill-Sets Required For A Telecom Analyst

Rank Skill
1 Vendor Relations 10.0%
2 PBX 7.3%
3 Voip 4.1%
4 Nortel 3.7%
5 Infrastructure 3.6%
6 Voicemail Systems 3.6%
7 Telecom 3.4%
8 Mac 3.1%
9 Phone System 3.1%
10 Verizon 3.0%
11 IP 2.9%
12 Customer Service 2.9%
13 Avaya 2.8%
14 Telephone Systems 2.8%
15 Trouble Tickets 2.7%
16 ACD 2.5%
17 Cost Savings 2.5%
18 Technical Support 2.3%
19 Audix 2.1%
20 Project Management 1.9%
21 Call Centers 1.8%
22 T1 1.7%
23 Cell Phones 1.6%
24 IVR 1.5%
25 Setup 1.5%
26 Isdn 1.4%
27 Telco 1.3%
28 LAN 1.2%
29 PCS 1.2%
30 Call Pilot 1.2%
31 Management System 1.1%
32 Octel 1.1%
33 SLA 1.0%
34 Wireless Devices 0.9%
35 Mpls 0.9%
36 Phone Calls 0.8%
37 VDN 0.8%
38 VPN 0.8%
39 PRI 0.7%
40 Telecommunications Systems 0.7%
41 Billing Errors 0.7%
42 Data Circuits 0.7%
43 Active Directory 0.7%
44 Billing Questions 0.7%
45 ATM 0.6%
46 ATT 0.6%
47 MCI 0.6%
48 System Administration 0.6%
49 Problem Resolution 0.6%
50 LEC 0.6%
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