What does a telecom analyst do?
A telecom analyst coordinates, reviews, and performs all the required telecommunications changes, adds, and moves. They coordinate, review, and perform repair services in all critical emergency cases. These professionals review, ascertain the accuracy and recommend payment of invoices delivered for services offered. Telecom analysts also oversee and coordinate the assigned telecommunication activities and recommend improvements to enhance the system's technical capabilities and minimize operating costs. Furthermore, they develop and maintain a preventative maintenance plan for all the company's owned telephone systems.
Telecom analyst responsibilities
Here are examples of responsibilities from real telecom analyst resumes:
- Lead project teams to implement solutions ranging from new MPLS/Internet circuit installations and Cisco VPN solutions to completely new site roll-outs.
- Schedule and manage Polycom video calling equipment as needed.
- Assist in the PBX upgrade from a G3r environment to an S8730 VOIP environment with Avaya G650's.
- Administer ACD split/skill reports and vectoring using CMS.
- Set up and modify all ACD reporting for individual departments.
- Produce high volumes of RF work orders accurately and efficiently.
- Work with local provider ordering circuits, trunks, analog lines.
- Conduct technical audit for an LTE network and fiber backhaul deployment project.
- Project lead on many TDM and IP telephony endeavors from inception to completion.
- Dedicate software support for Texas SSLC with supporting Avaya S8300 / g450 gateways.
- Full analysis of existing legacy PBX equipment, access footprint, implementation strategy.
- Designed/Implemented/Support VPN solutions with Cisco ASAs, Cisco AnyConnect, and Cisco ASDM/CLI.
- Assist on installation and test of newly deliver T1 from the LEC (fix wireless).
- Install, operate, and maintain a network of 90 VTC conference rooms utilizing both ISDN and IP technologies.
- Work with facilities manager, cabling contractors, PBX vendors, and carriers to ensure projects complete on time.
Telecom analyst skills and personality traits
We calculated that 9% of Telecom Analysts are proficient in Vendor Relationships, VoIP, and Infrastructure. They’re also known for soft skills such as Detail oriented, Leadership skills, and Organizational skills.
We break down the percentage of Telecom Analysts that have these skills listed on their resume here:
- Vendor Relationships, 9%
Managed vendor relationships to ensure orders were processed in timely manner and discussing any encountered service issues.
- VoIP, 6%
Assisted in engineering, architectural design, implementation and installation of Cisco VoIP platform.
- Infrastructure, 6%
Audited and approved payment of invoices for international voice and data infrastructure to over thirty different carriers.
- Cost Savings, 6%
Worked with TEMS auditors to identify cost savings opportunities and coordinated with Procurement to implement.
- IP, 5%
Installed, operated, and maintained a network of 90 VTC conference rooms utilizing both ISDN and IP technologies.
- Telecommunication, 4%
Analyzed telecommunication systems and made appropriate corrections within Cisco Unity, CallManager, and Unified Contact Center as needed.
"vendor relationships," "voip," and "infrastructure" are among the most common skills that telecom analysts use at work. You can find even more telecom analyst responsibilities below, including:
Detail oriented. To carry out their duties, the most important skill for a telecom analyst to have is detail oriented. Their role and responsibilities require that "computer network architects create comprehensive plans of the networks they are creating with precise information describing how the network parts will work together." Telecom analysts often use detail oriented in their day-to-day job, as shown by this real resume: "created and maintained databases detailing customer discounts and software changes. "
Leadership skills. Another soft skill that's essential for fulfilling telecom analyst duties is leadership skills. The role rewards competence in this skill because "many computer network architects direct teams of engineers, such as computer hardware engineers, who build the networks they have designed." According to a telecom analyst resume, here's how telecom analysts can utilize leadership skills in their job responsibilities: "implement and maintain policies and procedures for provisioning, procurement, order tracking, inventory control and reporting to senior leadership. "
Organizational skills. This is an important skill for telecom analysts to perform their duties. For an example of how telecom analyst responsibilities depend on this skill, consider that "computer network architects who work for large firms must coordinate many different types of communication networks and make sure they work well together." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a telecom analyst: "coordinated and implemented more than 600 voip phones to customer locations and ensure full migration through proper organizational and it requirements. ".
Analytical skills. A big part of what telecom analysts do relies on "analytical skills." You can see how essential it is to telecom analyst responsibilities because "computer network architects have to examine data networks and decide how to best connect the networks based on the needs and resources of the organization." Here's an example of how this skill is used from a resume that represents typical telecom analyst tasks: "perform monthly analysis, validation and gl coding of complex data, voice, conferencing and wireless telecom services invoices. "
The three companies that hire the most telecom analysts are:
- Costco Wholesale2 telecom analysts jobs
- Morgan Stanley2 telecom analysts jobs
- Cedars-Sinai2 telecom analysts jobs
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Compare different telecom analysts
Telecom analyst vs. Network support engineer
A network support engineer is an information technology expert who designs and develops computer systems, ensuring efficiency and smooth workflow. Among their responsibilities include performing installations and upgrades, configuring networks, troubleshooting issues, gathering and analyzing data to identify areas needing improvement, and recommending strategies to optimize network operations. They must also provide technical support to staff, address issues and concerns, conduct inspections, and perform repairs. Moreover, a network support engineer must regularly monitor networks while implementing the company's security and safety standards.
There are some key differences in the responsibilities of each position. For example, telecom analyst responsibilities require skills like "vendor relationships," "infrastructure," "cost savings," and "telecommunication." Meanwhile a typical network support engineer has skills in areas such as "tcp ip," "network support," "ospf," and "bgp." This difference in skills reveals the differences in what each career does.
Network support engineers tend to make the most money working in the technology industry, where they earn an average salary of $91,500. In contrast, telecom analysts make the biggest average salary, $76,848, in the technology industry.On average, network support engineers reach higher levels of education than telecom analysts. Network support engineers are 5.4% more likely to earn a Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Telecom analyst vs. Network engineer
A network engineer is responsible for managing a network system, monitoring its performance, and upgrading its features to optimize performance and boost efficiency. Network engineers also create new systems, designing them based on clients' specifications and business needs. They also check network defects, perform troubleshooting, improve data security systems, and install security updates. A network engineer must have excellent knowledge of the technology industry, as well as a broad understanding of system codes, programming languages, and network configurations.
In addition to the difference in salary, there are some other key differences worth noting. For example, telecom analyst responsibilities are more likely to require skills like "vendor relationships," "infrastructure," "cost savings," and "avaya pbx." Meanwhile, a network engineer has duties that require skills in areas such as "troubleshoot," "network infrastructure," "bgp," and "ospf." These differences highlight just how different the day-to-day in each role looks.
Network engineers may earn a higher salary than telecom analysts, but network engineers earn the most pay in the technology industry with an average salary of $90,927. On the other hand, telecom analysts receive higher pay in the technology industry, where they earn an average salary of $76,848.network engineers earn similar levels of education than telecom analysts in general. They're 3.9% more likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Telecom analyst vs. Voice engineer
A voice engineer is responsible for evaluating the efficiency and performance of voice over internet protocols (VoIP) to support the optimization of system networks for operations. Voice engineers design and manage the features of the VoIP and ensure that the transmissions meet the quality standards and specifications. They also run multiple diagnostic tests for the networks and recommend technical solutions for faster information processing to avoid operational delays and downtimes. A voice engineer must have excellent communication and technical skills to recognize failures and inconsistencies and maintain the safety and security across the networks.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from telecom analyst resumes include skills like "vendor relationships," "infrastructure," "cost savings," and "data circuits," whereas a voice engineer is more likely to list skills in "unity," "qos," "jabber," and "bgp. "
Voice engineers earn the highest salary when working in the technology industry, where they receive an average salary of $99,614. Comparatively, telecom analysts have the highest earning potential in the technology industry, with an average salary of $76,848.When it comes to education, voice engineers tend to earn similar degree levels compared to telecom analysts. In fact, they're 1.5% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Telecom analyst vs. Network operation technician
A network operation technician is responsible for providing technical assistance with computer network issues. Network operation technicians repair and troubleshoot networks and routers, identifying the source of defects by listening to the customers and determining step-by-step guidelines for resolution. They also configure servers to optimize the network's performance and recommend strategies to improve the system's infrastructure. A network operation technician must have excellent organizational and technical skills, especially in explaining the network problems to the customers and addressing preventive maintenance.
Types of telecom analyst
Updated January 8, 2025
