Telecom analyst work from home jobs

Join our family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Position Overview: The Senior Network Architect will play a pivotal role in designing, implementing, and managing the organization's network infrastructure. This role demands extensive hands-on experience with Cisco, Meraki, Aruba, and Palo Alto hardware, with a specialized focus on wireless networks and deployments. The ideal candidate will have a track record of leading network modernization projects and conducting comprehensive site surveys. Additionally, the Senior Network Architect will lead and mentor a team of network engineers, ensuring alignment with architectural standards and project goals. This role ensures the network meets high-performance, scalability, and security requirements, supporting both current and future business needs. Key Responsibilities: Ensure the network infrastructure supports scalability, performance, and security, aligning with business goals. Lead efforts in network modernization, leveraging best practices and state-of-the-art solutions. Design and deploy wireless networks, ensuring coverage, performance, and security meet or exceed industry standards. Conduct detailed site surveys for wireless deployments, ensuring optimal placement of access points and minimal interference. Troubleshoot and resolve wireless network issues, ensuring minimal downtime and seamless user experience. Work with third-party vendors and internal teams to deploy wireless networks efficiently and securely. Configure and manage hardware across Cisco, Meraki, Aruba, and Palo Alto platforms. Ensure seamless integration of network components with cloud and on premises infrastructure. Stay updated with the latest technology trends and vendor solutions to recommend the best-fit hardware for the organization. Lead network modernization projects, including migrations, upgrades, and large-scale deployments. Collaborate with stakeholders, including IT leadership and external partners, to ensure projects meet deadlines and budgetary constraints. Provide hands-on technical leadership to other network engineers, ensuring adherence to best practices. Design networks with robust security protocols, utilizing firewall technologies (such as Palo Alto) to safeguard against threats. Ensure compliance with regulatory standards, industry best practices, and internal security policies. Proactively monitor the network for performance issues, implementing upgrades and fixes as necessary. Analyze current network configurations and propose enhancements to improve resilience, security, and performance. Lead and mentor a team of network engineers, providing guidance, support, and professional development. Foster a collaborative and high-performance environment, ensuring the team meets architectural and project goals. Coordinate team efforts to ensure the successful execution of network projects. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Experience: 8+ years of experience in network architecture, with a strong emphasis on wireless network design and deployment. Proven experience working with Cisco, Meraki, Aruba, and Palo Alto hardware. Extensive hands-on experience with network modernization projects. Certifications: Cisco CCNP/CCIE, Aruba Certified Mobility Expert (ACMX), and Palo Alto Networks Certified Network Security Engineer (PCNSE) are highly desirable. Working Conditions: This is a full-time position. Regular travel within the North American region will be required, remote working will be considered for the right candidate, but regular site visits are a requirement. Ability to work outside of regular business hours to address critical issues or during emergencies. Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Work is performed in an office environment, with the potential for occasional work outdoors or in a warehouse. It requires the ability to operate standard office equipment, as well as occasionally lift up to 25lbs.

The Telecom Analyst is responsible for generating and processing billing invoices to several key internal and commercial teams. The position entails responsibility for the management of cloud/telecom costs, working with the vendors and clients to resolve any related issues. Key duties include invoice creation & management, cost allocation management, report development and analysis, and responding to customer requests. Responsibilities Analyze vendor invoices and create and process rebilled invoices, mapping billing rates, as well as identify discrepancies and opportunities for savings. Investigate telecom usage charges with the help of invoices and customer service representatives. Prepare and ensure that month-end activities are executed on a timely basis, i.e. Prepare system charge back department journals, do relevant bill/ledger reconciliations & Telco accruals, and work with Suppliers on ensuring current ageing debts are resolved. Prepare Monthly Reports as required. Resolve Telco and business group queries related to invoices and payments information on a timely basis. Run and analyze reports: AP and Accrual reports. Work with Clients and Internal Sakon representatives during US hours and chase vendors as required. Maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection). In addition, you will be responsible for such other duties as Sakon may assign to you from time to time, i.e. review of invoice processing during stabilizations period, back-up function, business process improvement initiatives and ad-hoc projects. Skill and Experience Interpersonal skills to work effectively in a team environment. Proficiency in Microsoft Excel required. Working knowledge of Power Point and Word. Understanding of Telecom (primarily cloud service like AWS). Telecom Expense Management and/or Accounts Payable experience preferred Required Education Associate's Degree Oral and written communication skills, able to work effectively with employees both internal and external to the finance function. Effective time management and organization skills with a proven ability to multi-task Participates in the development of technical/business approaches and/or the recommendation of current system enhancements.

Actalent Services, LLC connects passion with purpose. We are supporting critical engineering and sciences initiatives that advance how companies serve the world. With almost 40 years of experience, our scalable talent solutions and engineering and sciences services provide the expertise our customers need to achieve more. We are seeking a highly motivated and experienced Electrical Engineer with a Professional Engineer (PE) license to join our team. This role involves supporting the design and integration of power distribution and telecom network infrastructure. You will work closely with cross-functional teams to deliver high-quality, code-compliant, and cost-effective engineering solutions for critical infrastructure projects. Responsibilities + Develop engineering and construction work packages, BOMs, and documentation for new installations, upgrades, and maintenance projects, including fiber optics, SCADA, RTU, and LAN/WAN systems. + Prepare and review substation and telecom construction drawings such as one-line diagrams, schematics, front views, and wiring diagrams. + Design, mark-up, and oversee detailed engineering drawings, specifications, and calculations. + Redesign electrical and/or physical drawings/documentation using engineering software like AutoCAD and Bluebeam. + Prepare and review substation construction drawings, including electrical arrangements, plan and section views, grounding, cable, and conduit drawings. + Review and conduct studies such as lightning protection, grounding, and equipment replacement and repair for substations. + Conduct studies like battery sizing, AC and DC station service sizing, voltage drop, and CT saturation. + Coordinate with clients, internal/external teams, contractors, vendors, and regulatory agencies for successful project execution. + Conduct site surveys and inspections to assess existing infrastructure, including feasibility studies and risk analyses. + Maintain accurate records of client files and design modifications. + Manage and design multiple projects simultaneously. + Ensure compliance with ANSI, NESC, NEC, IEEE, and utility-specific standards. + Provide technical leadership and mentorship to junior engineers or other team members. Essential Skills + Bachelor's degree in electrical engineering from an ABET-accredited program or a related field. + Active Professional Engineer (PE) license is required, preferably in Nevada and Indiana, or the ability to quickly obtain it. + Minimum 5 years of experience in utilities working with substations and telecom engineering. + Proficiency with AutoCAD, Bluebeam, or similar tools. Requisite Abilities and Skills: + Familiarity with IEC 61850 and SEL/GE relays is a plus. + Strong understanding of telecom protocols (e.g., TCP/IP, SNMP, Modbus). + Excellent communication, documentation, and project management skills. + Experience with substation electrical systems and (example: switchgear, comm shelters, control houses.) + Strong project/time management and organizational skills. + Excellent written and verbal communication skills. + Ability to work independently and as part of a team. Job Type & Location This is a Permanent position based out of Tulsa, OK. Pay and Benefits The pay range for this position is $62.50 - $86.54/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 23, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Telecom Engineer I in the United States. This is a great opportunity for a skilled telecom professional to contribute to the management and optimization of advanced enterprise communication systems. As a Telecom Engineer I, you will play a key role in ensuring high-quality, reliable voice services that support large-scale business operations. Working remotely, you'll collaborate with cross-functional teams to administer Avaya Aura systems, manage outbound campaigns through Proactive Outreach Manager (POM), and ensure seamless integration across communication platforms. This role is ideal for someone passionate about telecom infrastructure, system reliability, and customer engagement technology. Accountabilities: Administer, monitor, and maintain Avaya Aura systems including Communication Manager, Session Manager, System Manager, and Experience Portal. Perform system upgrades, patches, and configuration updates to ensure compliance and optimal performance. Troubleshoot and resolve Tier 2/3 voice and telephony issues, collaborating with vendors when necessary. Design, configure, and manage outbound campaigns (voice, SMS, email) using Avaya POM. Work with internal teams to implement engagement strategies and optimize call performance and completion rates. Maintain SIP trunking, IVR flows, call routing, and integrations with CRM and third-party applications. Produce accurate technical documentation, update configuration records, and generate reports for system optimization. Requirements Associate's degree in Information Systems, Computer Science, or related field, or equivalent hands-on experience. At least 2 years of experience in telecommunications support and VoIP systems management. Strong understanding of Avaya systems, SIP trunking, and routing. Experience troubleshooting circuits, local loops, and drops with vendors. Proficiency in configuring and maintaining VoIP systems and related hardware/software. Strong analytical and problem-solving skills with the ability to communicate complex information clearly. Excellent written and verbal communication skills in English. Ability to work independently and effectively in a remote, team-oriented environment. Preferred: strong attention to detail, adaptability to change, and experience managing multiple concurrent tasks. Benefits Competitive hourly compensation ranging from $34 to $65, based on experience and budget. Fully remote role with flexible working hours and a supportive team environment. Opportunity to work on advanced telecom systems in a fast-evolving, technology-driven environment. Inclusive and collaborative culture valuing diversity, learning, and innovation. Continuous professional growth through hands-on projects and cross-functional collaboration. Jobgether AI Matching Process Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

•Responsibility #1: The position is responsible to design, development, documenting and implementing contact center telephony infrastructure and application projects on time and within budget. Work closely with vendors, outside expert resources, internal technical and business resources, to evaluate and propose innovative new technologies methodologies, processes and enhancements to improve the effectiveness of the organization. Ensure interoperability between the proposed solutions and other telecommunications such as desktop, networks, security and compliance. Assist in gathering and documenting business requirements. (40% time) •Responsibility #2: The position works closely with our engineers, analysts, IT peers, outside vendors, outside expert resources, internal technical and business resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of the organization. (25% time) •Responsibility #3: This position maintains expert level understanding and knowledge of the company's applications, telecommunications and data system integration and must be able to understand changes needed within the environment to anticipate business, customer, cross-system, cross-process, and cross-project impacts. (20% time) •Responsibility #4: Be accessible 24x7 to support the telecommunications infrastructure team to minimize the impacts of incidents, changes, upgrades, and installs on the function of the business and/or the contact center. (10% time) •Performs other duties as needed (5% time) This position provides engineering support and consultation for the design, development and implementation of technical solutions within the company's telephony and contact center telecommunications environments within a complex multi-location, multi-national, and multi-vendor infrastructure. The technical scope of the role includes all contact center technologies consisting of technologies such as but are not limited to the design, implement, and support call flow scripts within the NICE CXOne ecosystem, voice systems, call center technologies, PBX, gateways, voice networks, voicemail, call recording and auxiliary support systems. This position has knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, Client's, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments. Operational responsibilities include analyzing existing and proposed telephony and contact center telecommunication environments and applications it identifies areas of needed improvement, deliver recommendations for improvements in scripting efficiency and consult on the migration from Cisco to NICE CXOne. Position provides advanced level infrastructure support and testing for system patching, hardening, and hardware/software upgrades, system updates, and break/fix activities on telecommunications equipment and applications. This position must maintain high level understanding and knowledge of the company's applications, telecommunications and data system integration and must be able to understand changes needed within the environment in order to anticipate business, customer, cross-system, cross-process, and cross-project impacts. The ability to interact with vendors to locate opportunities and improvements as well as drive resolution will be frequent. Role may be assigned other tasks as required to support the overall shared services and organizational goals. Position will be required to carry a company issued smart phone in order to provide on-call support as required. Quals-- **Position can be fully remote for THE RIGHT CANDIDATE** **The intention is for this role to be temp to hire if the chosen candidate excels** a) Education •Bachelor's degree in computer information systems, Telecommunications, or related technical field and/or related experience with 5+ years of experience. b) Training requirements •NICE CXOne or CCNA-Collaboration is preferred c) Knowledge and skills •Good oral and written communication skills, ability to work long hours under pressure during system outages and implementations. d) Technical Skills (ALL ARE MUST HAVES) •Expert level technical expertise of NICE CXOne systems and management of complex telecommunications environments and infrastructures. •Experience with multiple voice and call center technologies such as but not limited to voice systems, call center technologies, PBX, gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems. •Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, Client's, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments. •Proven ability to perform coordination and problem isolation •Strong scripting and troubleshooting skills in contact center tech •Strong documentation and communication abilities •Some experience leading and directing others. e) Job experience •Five or more years of experience in the support and development of solutions within complex telecommunications environments.

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together. New Era Technology offers: · Full Benefits · Medical · Dental · Vision · 401K match · 28 PTO Days including company holidays SUMMARY: We currently have a need for a Data Center Network Solutions Architect to design and implement solutions for Enterprise and Data Center Network environments. The ideal candidate will have 10+ years of relevant work experience in Networking, Network Security, and overseeing strategic Technology Programs at Enterprise Clients. Global Financial Services, Pharmaceutical, Healthcare or Managed Service experience is strongly preferred. PRIMARY DUTIES include but are not limited to: Develop engineering solutions and explain technologies to customers. Gather requirements and propose solutions including hardware and engineering services. Provide recommendations on viability, implementation strategies and optimal implementation of solutions. Develop design and system configuration based on technical requirements Prepare statement of work (SOW's), level of effort and bill of materials (BOM's) for projects. Recommend enhancements/changes to system design as appropriate Develop scalable solutions for DC, LAN, WAN, WLAN, Firewalls, and other network devices. Identify, research, evaluate and implement emerging network technologies. Provide oversight for configuration, installation and maintenance Provide in-depth troubleshooting and documenting any network issues. Create standard deployment and support documentation to be handed over to the network operations group Train deployment/field engineers for on-site deployment/troubleshooting COMPENTENCY: Ability to communicate effectively and professionally with all customer contacts. Experience preparing SOW and BOMs. Experience designing data center infrastructures with ACI and SDN. Proficient with the design, installation, configuration, troubleshooting and monitoring of core routing and switching, LAN/WAN/MAN services Proficient in routing protocols: OSPF, EIGRP, BGP, MP-BGP & IS-IS Experience with Cisco APIC, Nexus 9k, 7k, 5k, 2k configuration and design. Experience with Cisco Catalyst 9k, 4k, 3k, 2k series switch platforms. Familiarity and/or hands on experience with SDWAN and Cloud Solutions. Experience with Datacenter compute infrastructure design/integration is a plus. Experience with Cisco ISE/Catalyst Center Experience with interoperability/integration with network security, cloud and wireless platforms Through understanding of IP concepts including routing, VRF, VXLAN, VLAN, QoS, tuning and capacity management concepts Utilizing scripting tools Ability to analyze and design network systems to achieve efficient and secure operation Excellent knowledge of TCP/IP, including packet-level traffic analysis Experience working in large enterprise networks is desired. The ability to work under pressure and interface with senior management will be key to these roles. REQUIRED EDUCATION: Bachelor's degree in related technical/business areas EXPERIENCE: 10+ years' experience with enterprise-level network design and deployment with Cisco technologies LANGUAGE SKILLS: English QUALIFICATIONS: Current Cisco data networking certifications i.e. CCNP, CCDP, CCIE strongly preferred. PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. WORK ENVIRONMENT: Remote EXPECTED HOURS OF WORK: M-F 8-5, S/SU (when required) M-F after hours (when required) TRAVEL: Travel is required, but only occasionally, and is less than 10%. #LI-RH1 Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $165,000-$180,000 USD New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here ********************************************* We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: IT Infrastructure Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (***************************************************** Pay Range: $50.68 - $75.51 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Join a nationally recognized academic medical center where innovation and reliability meet purpose. As a Network Architect at Rush University Medical Center, you'll play a critical role in designing, implementing, and maintaining the secure, high-performance network infrastructure that powers our patient care, research, and education missions. In this role, you'll serve as a subject matter expert for enterprise networking - leading initiatives across LAN, WAN, data center, and cloud environments. You'll architect resilient solutions, optimize performance, and drive improvements that ensure seamless connectivity for clinicians, staff, and patients alike. This position offers the opportunity to collaborate across technical teams, apply your expertise in advanced routing, switching, and security technologies, and shape the future of network services at one of the nation's top healthcare organizations. While the role may be performed remotely, the selected candidate will be expected to travel to the Rush campus in Chicago up to four times per year for strategic meetings focused on network design, planning, and roadmap reviews. If you're passionate about building robust, scalable, and secure networks that make a real-world impact, we'd love to have you on our team. Responsibilities: * Plan, design, deploy, maintain, and support the hospitals local area networks (LANs), wide area networks (WANs), Datacenters, Cloud infrastructure, including routers, firewalls, switches, VPN appliances, wiring and other hardware as assigned. * Monitor the network to ensure security of data and access privileges. * Analyze and resolve network hardware and software problems in a timely and accurate fashion and provide end-user assistance and training where required. * Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. * Develop strategies and plan for infrastructure growth based on business demands. * Develop standards to help reduce error and reducing mean time to resolution for outages. * Plan and design tangible solutions that will improve performance of services within the Network Services portfolio. * Plan network hardware upgrades, maintenance fixes, and vendor-supplied patches. * Define metrics, monitor, and test and troubleshoot network performance and provide network performance statistics and reports. * Recommend, schedule, and perform network improvements, upgrades, and repairs. * Collaborate with IT management and staff, departments, and other agencies in the development, deployment, and support of new network-based programs and applications. * Provide guidance and technical support to peers and serve as an escalation point for help desk related issues. * Develop, maintain, and ensure the accuracy and completeness of network related technical documentation as needed. Help drive a consistent set of standards for equipment, configuration, and operational procedures. * Coordinate with other team members, court departments and agencies to deliver solutions and configuration items without impacting hospital operations and or patient safety. * Communicate service disruptions. * Perform other duties as assigned. Required Job Qualifications: * Subject matter expert for Cisco routers and switches platforms supporting LAN, WAN, Datacenter * Bachelors Degree and 7 years of relevant experience in Networking or An associates degree and 9 years of relevant experience * 7+ years of operational systems and support experience in a large networked WAN environment * 3+ years of data center design * SME for network protocols and concepts such as Spanning tree, EIGRP, BGP, HSRP, VOIP, QOS, TCP/IP, 802.1q, 802.1x, MPLS, DNS, Syslog, TACACS, SD-WAN, OSPF * Ability to work with network security devices such as Cisco IDS/IPS devices, F5, Firepower, Juniper, Palo Alto, ASA, and ACS with an understanding of how to baseline and set alerting features of IDS signatures and work with security policies * Demonstrated ability on WAN infrastructure consisting of a mixture of MPLS, Point to Point, Internet and DMVPN technologies utilizing SD-WAN appliances. * Experience with network access control technologies such as 802.1x * Working knowledge of remote access VPNs (IPSEC, global protect, DMVPN) * Proficient with monitoring and logging tools for access management and troubleshooting using tools such as Syslog, ACS, Netflow (Plixer scrutinizer) Solarwinds and protocol analyzers. * Prior experience using industry established project management techniques in accomplishing strategic objectives. * Experienced with ITSM functionalities such as change control, CMDB, ticket system. * In depth understanding of disaster recovery, design, implementation, and testing. * SME for routing and switching technologies. * SME for IP Addressing and Subnetting, including design and implementation. * SME for DNS and DHCP, including design and implementation. * SME for VLANs and networking to support servers and storage. * Experience supporting large wireless networks environment with Cisco and Meraki * Experience with Quality of Service, for Voice and Video * Ability and availability to work occasional nights/weekends assignments as necessary. * Demonstrated ability to work independently and within a team environment to ensure performance, reliability, and security in a dynamic 24-7-365 production network environment. * Some travel may be required. * Customer focused attitude. * Excellent communications skills both written and verbal. Preferred Job Qualifications: * CCNP is preferred * Cloud experience a plus * Experience with Cisco DNA, ACI, SDN Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

will be fully remote and can be hired anywhere in the continental U.S. The Partner Architect - Palo Alto Networks (PAN) serves as a strategic technical advisor and enablement leader, bridging Optiv's sales, services, and partner ecosystems. This role drives pre-sales excellence through deep technical expertise, hands-on solution demonstrations, and enablement programs that enhance both internal teams and client outcomes. The Partner Architect - PAN will champion assigned partner technologies-showcasing use cases, aligning solutions with client goals, and ensuring seamless integration across Optiv's portfolio. How you'll make an impact Technical Enablement & Sales Support * Deliver detailed presentations and demonstrations of partner technologies to internal teams and clients. * Develop and maintain technical sales tools and documentation, including: * Sizing guidelines * Best practice and integration guides * Solution design and implementation documentation * Lead use case development and create reusable demonstration assets. * Build and execute enablement sessions and workshops for sales and technical teams. Solution Strategy & Architecture * Define and document solution architectures, product matrices, and roadmap alignment for partner technologies. * Provide SKU guidance, bundling strategies, and partner service mapping to drive consistent solution delivery. * Collaborate with client advisory and delivery teams to ensure alignment with best practices and deployment standards. * Validate service offerings and scoping for technical accuracy and consistency. Client Engagement & Value Realization * Support client retention and technology optimization through advisory and best-practice assessments. * Conduct client workshops to maximize solution adoption and identify upsell opportunities. * Partner with Client Solution Architects to ensure clients realize full value from their technology investments. * Serve as an escalation point for complex partner-related services and solution challenges. Collaboration & Continuous Learning * Shadow partner engineering and internal consulting teams periodically to stay aligned on evolving capabilities. * Contribute to internal communities of practice and knowledge-sharing initiatives. * Maintain expert-level technical certifications in assigned partner technologies. What we're looking for * 5+ years of hands-on experience with Palo Alto Networks Strata, SASE, and Prisma Browser. * Expert-level certification(s) in at least one assigned partner technology. * Proven track record in both pre-sales and post-sales technical roles. * Exceptional communication, presentation, and writing skills, including experience with large-audience engagements. * Strong ability to translate complex technical concepts into business value. * Ability to travel up to 40% for client meetings, partner events, and enablement sessions. #LI-SM1 #LI-Remote What you can expect from Optiv * A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. * Work/life balance * Professional training resources * Creative problem-solving and the ability to tackle unique, complex projects * Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. * The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Remote Firewall/Proxy Engineer needs 5 years experience Remote Firewall/Proxy Engineer requires: Palo Alto Firewall, including Panorama ZScaler Banking cyber security Local remote to Raleigh , NC Network traffic troubleshooting Python Scripting (with API's to FWs) NSX Firewall knowledge Remote Firewall/Proxy Engineer duties: Ensures the technological and digital security of the Bank at a high level of ability and technical expertise. Mitigates exposure to cyber threats, security risks, and unauthorized access. Assesses organizational networks, applications, or systems for potential vulnerabilities. Protects assets and information through a variety of methods, resolving security issues or incidents as they arise. Maintains a strong knowledge of industry practices, technology, and evolving threats in order to enhance defenses for the Banks information systems and resources. May oversee less experienced associates in the work group.

We are seeking a motivated Junior Network Engineer to join our team, focusing on designing and maintaining low latency network infrastructures. The ideal candidate will assist in optimizing network performance and automating network processes. What You'll be doing: Network Maintenance and Automation: Assist in automating network infrastructure using zero-touch provisioning (ZTP) and continuous integration/continuous deployment (CI/CD) processes Latency Optimization: Participate in research and experimentation to identify opportunities for reducing network latency and improving overall network performance Cloud Services: Assist in managing cloud services from providers like AWS, GCP or AliCloud Scripting and Automation: Develop basic scripting skills in Python, Bash, or other languages to automate routine network tasks What we look for in You: Fundamental Network Knowledge: Basic understanding of computer networks, including routing and switching principles Linux Skills: Familiarity with Linux, particularly the network stack Nice-to-Have: Familiarity with network automation tools Basic understanding of hardware components in servers and networking equipment Cloud Experience: Basic experience with cloud services Scripting Basics: Familiarity with scripting languages Why should you join our team? Exciting challenges with ample opportunities for personal and professional growth A welcoming international team of highly qualified professionals Cutting-edge hardware and technology Work remotely from anywhere in the world Access any of our global offices anytime Flexible schedule 40 paid days off Competitive salary

The NOC is the central point of communication for the IT organization. Communication between the different technical teams flows through the NOC. Because of this, NOC team members need to be able to effectively communicate technical issues with technical and non-technical people. NOC Technicians handle systems monitoring, alert triage, client requests and escalate issues to higher-level resources as necessary. NOC Technicians will find themselves in an ideal position for learning a wide collection of technologies and can look forward to crucial experience with network gear, Linux and Windows servers and the engineers who built the systems. What you will do: Create, investigate, resolve or escalate trouble tickets for issues received via monitoring systems, telephone, email, or client portals for issues relating to, but not limited to: server and network alerts, remote access (VPN) connectivity, network connectivity issues, system backups, remote network discovery and troubleshooting, DNS, email, spam filtering and web hosting. Understand and deliver on ticket escalation expectations. Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur. Reporting progress to clients and notifying them of resolutions through various sorts of documentation. Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Attends to obligations and supports other company initiatives as directed. The kind of people we look for: Versatile people who thrive on variety and challenge Excited about working in a fast-paced environment Innate problem solvers who want to grow in a flexible, collaborative culture Takes initiative, pushes boundaries, motivated to innovate Talented individuals with a growth mindset who want to use their learning and relationship-building skills Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality Qualifications: Associates Degree in Networking and Systems Administration or equivalent work experience. Must have a good technical understanding of VoIP, DNS, VPN, TCP /IP, and DHCP. Strong working knowledge of OS(s) including Windows and Linux. 1-3 years of experience with IT Network Operations support in a professional environment. Experience utilizing network monitoring platforms or custom tools. Willingness to work flexible schedules including weekends and support a 24X7 operation. Requires strong problem solving, time management, flexibility, and communication skills. Must have the ability to multi-task, organize and document many tasks at one time. Excellent verbal and written communication skills, presentation, and problem-solving skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. Experience in creating technical documentation (technical bulletins, how to guides, etc.) Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. Willingness and ability to work flexible hours. Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Employees may experience the following physical demands for extended periods of time: Sitting, standing, and walking (95-100%) Keyboarding (70-90%) Viewing computer monitor (90-95%)

Greetings Everyone Who are we? For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ***************************** Job Summary: We are looking for a Senior GCP Platform Engineer with expertise in networking to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing network infrastructure on Google Cloud Platform (GCP). The ideal candidate will have a deep understanding of networking concepts and extensive experience with GCP networking services such as Google Interconnect, VPCs, Firewalls, and network security. Responsibilities: Design, deploy, and maintain network infrastructure on Google Cloud Platform (GCP) to meet the organization's requirements for scalability, performance, and security. Implement and manage Google Interconnect and other connectivity solutions to establish reliable and high-performance network connections between on-premises data centers and GCP. Configure and manage Virtual Private Clouds (VPCs), subnets, routes, and network policies to ensure efficient network traffic management and isolation. Design and implement network security controls, including firewalls, VPNs, and identity and access management (IAM) policies, to protect GCP resources from unauthorized access Monitor network performance and troubleshoot network-related issues to ensure optimal performance and availability of GCP services and applications. Collaborate with cross-functional teams, including DevOps, Security, and Infrastructure teams, to design and implement network solutions that align with business requirements and security best practices. Provide guidance and support to junior engineers and team members on networking best practices, GCP networking services, and troubleshooting techniques. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 6+ years of experience in network engineering or infrastructure engineering roles. 3+ years of experience working on a public cloud (GCP, Azure, AWS) with a minimum of 1 year of hands-on experience with Google Cloud Platform (GCP) networking services. Proficiency in configuring and managing Google Interconnect, VPCs, subnets, routes, and network security controls on GCP. Strong understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, BGP, and MPLS. Experience with network monitoring and troubleshooting tools, such as Wireshark, TCPdump, and Google Cloud Monitoring. Experience with Infrastructure as Code (IaC) tools like Terraform Certifications such as Google Professional Cloud Network Engineer or Google Professional Cloud Architect are a plus. Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced, team-oriented environment. Compensation, Benefits and Duration Minimum Compensation: USD 51,000 Maximum Compensation: USD 178,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Title: Network Architect - Consultant Duration:12 months Remote Work Availability: 25% Design public and/or private networks including LAN/MAN/WAN (local/metropolitan/wide area networks). Design work includes placement and specification of servers, routers, switches, firewalls, remote access systems, and network management systems. Serve as a liaison with network engineers, vendors, and other third-party providers in installation of network. Typically requires a bachelor's degree in computer science or engineering. May have completed an advanced degree, certification, or additional professional training. Recognized as expert in field, knowledgeable of emerging trends and industry practices. Conducts the most complex and vital work critical to the organization. Works without supervision with complete latitude for independent judgment. May mentor less experienced peers and display leadership as needed. Typically requires 7+ years of experience or equivalent combination of experience and education. SCOPE OF THE PROJECT: THIS PROJECT IS FOR NETWORK TUNING FOR OPTIMUM PERFORMANCE AND SECURITY. PROJECT WILL INCLUDE IMPLEMENTATION OF A DISASTER RECOVERY SOLUTION. DAILY DUTIES / RESPONSIBILITIES: • Submit daily status report to include findings, work completed, recommendations, and scheduled outages. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • SKILLED IN Active Directory , Office 365, Check Point, Brocade Switches, Disaster Recovery and VMWare. • CANDIDATE MUST BE ABLE TO COMMUNICATE CLEARLY WITH THE NETWORK ADMINISTRATION TEAM, PROJECT STAFF, AND THE USER COMMUNITY. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): • EXCELLENT COMMUNICATIONS SKILLS • SELF STARTER MINIMAL MANAGEMENT REQUIRED Additional Information All your information will be kept confidential according to EEO guidelines.

An employer is looking for a Remote Sr Firewall Engineer (L4) in the United States. The ideal candidate will be responsible for designing, implementing, and maintaining firewall solutions to ensure the security of our organization's networks and systems. You will collaborate with cross-functional teams to assess security risks, develop firewall architectures, and monitor firewall performance. Your expertise in firewall technologies, network security, and best practices will play a critical role in safeguarding our infrastructure and data. Key Responsibilities: - Designing, implementing and maintaining firewall architecture and configurations - Ensure effective integration of firewall in network infrastructure and conduct firewall rule reviews - Design and develop firewall architectures and configurations to meet security requirements and best practices. - Collaborate with cross-functional teams to develop and implement firewall-related policies and procedures. - Develop and maintain documentation, including firewall policies, standards, and configuration guidelines. - Provide guidance and support in the evaluation and selection of firewall solutions and vendors. - Conduct firewall rule reviews and audits to ensure adherence to security policies and regulatory requirements. - Participate in network infrastructure planning and design to ensure effective integration of firewalls. - Collaborate with network and security teams to plan and implement firewall changes, upgrades, and migrations. - Assist in capacity planning exercises to ensure optimal performance and scalability of firewall solutions. - Provide expert-level support for firewall technologies, including installation, configuration, and troubleshooting. - Monitor firewall logs and alerts and perform incident response to detect and mitigate security threats. - Collaborate with security operations teams to investigate and resolve firewall- related security incidents. Optimize firewall performance and rule sets by analyzing traffic patterns, conducting rule reviews, and implementing best practice - Perform validation of the load balancer to verify that it meets the requirements - Perform validation of the firewall rules to verify that it meets the requirements - Configure VPN tunnel for MFA implementation - Implement VPN tunnel to allow access to specific services through MFA - Validate implementation VPN tunnels for MFA - Provision user accounts for F5 MFA for infrastructure access - Evaluating the security stance local and wide area networks - Implementing security measures and technologies for the protection of information resources and customer data We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 10 years of experience of network security engineering experience - Expert in firewall technologies - Palo Alto, Checkpoint, Cisco, Zscaler, and etc. (Checkpoint is most important but need experience with the others) - Experience configuring and implementing VPN tunnels for MFA - F5 load balancer experience - Firewall certifications - Palo Alto, Checkpoint, Cisco - Bachelors Degree - Zscaler environment

(s): 1 Duration: 3 Months+ Education Recommendations Currently a candidate for a bachelor's degree or diploma in Computer Science, Computer Systems Engineering, or a related field with an accredited school in the US. Dell, Omni, Nuage, 77xx, switches and routers IPAM solutions Software Define Networking (SDN) Sysadmin skillset Ansible scripting It would be nice if you also had: Red Hat OpenShift (preferred) or VMware Kubernetes application deployment GCP (preferred) or Public Cloud GitLab, Jenkins, Artifactory API / script development As part of our team, you will: Supporting network equipment, including routers, proxy servers, switches, DNS, and DHCP Design and implement new network solutions and/or improve the efficiency of current networks Help maintain our infrastructure, including dual-stack network design and management, dynamic routing protocols, and load balancing Implement Firewall rules

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world's largest privately-held cloud infrastructure company. Vultr Cares 100% company-paid insurance premiums for employee medical, dental and vision plans. 401(k) plan that matches 100% up to 4%, with immediate vesting Professional Development Reimbursement of $2,500 each year 11 Holidays + Paid Time Off Accrual + Rollover Plan Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year $500 stipend for remote office setup in first year + $400 each following year Internet reimbursement up to $75 per month Gym membership reimbursement up to $50 per month Company paid Wellable subscription Join Vultr The Network Engineering team is a central pillar of our growth strategy, and we are looking for a Network Operations Engineer to support the health and stability of an ever growing network infrastructure. The ideal candidate is inquisitive, demonstrates critical thinking, and is excited to embrace new technologies. You'll support all underlay and overlay networking within the Constant global network infrastructure. This is your opportunity to join this important team and leave your mark on Constant and the future of Cloud Infrastructure. Key Responsibilities Work directly with customers through tickets to onboard BYO-BGP customers, troubleshoot performance issues related to availability, reachability, latency, and jitter as well as cloud native VPC networks. Research network events to identify potentially contributing technical debt, architecture issues, or process problems and take ownership of driving end to end improvements across the platforms. Compose, review and test procedure documentation which provides for scheduled maintenance that eliminates customer impact and improves the overall customer experience. Work with internal teams to ensure that network issues including automation are resolved quickly. Troubleshoot issues to identify issues at any layer of the OSI Model. Qualifications Experience with network operations troubleshooting, planning and deployment of network changes. A minimum of 1-2 years of experience with BGP based networks, including comprehensive experience with Internet scale routing tables, IRR's, RIR's, RPKI, routing policies, peering policies and architectures. Understanding of technologies and protocols such as VxLAN, EVPN. Basic Linux administration experience (Debian is preferred), including understanding of Linux Kernel routes, iptables, nftables, ebtables, ipset, and network routing suites such as FRR and Bird (preferred). Understanding of networking in the cloud including VPC's, NFV, Direct Connect, and IPsec. Skilled with documenting the troubleshooting processes for repetitive tasks. Proactive approach to detecting network issues before they become a larger problem. Knowledge of building scripts/tools to automate repeatable network changes and to gather network health data is preferred. Experience opening and following up tickets with vendors and transit providers. Scripting in Python and knowledge of Ansible playbooks is a plus. Understanding of 1 or more vendors and operating systems such as Juniper, Cisco, Brocade, Cumulus, and SONiC. Certifications such as CCNA, JNCIA are highly preferred. Flexible schedule to meet scheduled Maintenance requirements, which may include weekends and holidays. Constant is hiring for a highly skilled candidate to meet our 24x7x365 operational requirements. Compensation $55,000 - $65,000 This salary can vary based on location, years of experience, background and skill set. Inclusion & Privacy We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India's Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures. Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.

Job Description At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection - values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right-not just what's easy-while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology-we build trust, deliver impact, and lead with purpose. Job Title: NOC Technician (Tier 1) Location: Remote / Flexible Job Overview: RedHelm is seeking a Network Operations Center Technician (Tier 1) to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining our managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management, with a strong focus on proactive issue resolution and customer support. This position is entry-level with hourly pay starting at $17.00/hour and offers remote work flexibility while ensuring active collaboration with internal teams and clients as needed. Key Responsibilities: Utilize and monitor various support tools to proactively assist clients with outages and performance issues. Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required. Install software, patches, and updates on servers and workstations following change control standards. Perform basic troubleshooting of WAN/edge technologies, including direct internet circuits, MPLS, SD-WAN, firewalls, and routers. Administer and troubleshoot backup platforms, handling job maintenance, restores, and configurations. Communicate with internal teams and customers, keeping them informed of ticket progress and service updates. Ensure adherence to Ideal Integrations' operational standards and best practices. Qualifications: Must-Have Skills: 1-3 years of experience in a NOC or IT support role. Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems. Strong troubleshooting experience with LAN/WAN networking technologies. 1-3 years of experience with MS Windows workstations. Strong analytical and communication skills, with a customer service mindset. Ability to multi-task and adapt to a dynamic, fast-paced environment. Nice-To-Have Skills: Familiarity with backup solutions and disaster recovery processes. Knowledge of firewalls, network security, and cloud-based services. Experience working with Remote Monitoring and Management (RMM) tools. Working Hours: Flexible shifts based on business needs and incident response requirements. Remote work option available with periodic check-ins and collaboration sessions. Why Join RedHelm? Be part of a highly skilled NOC team working with cutting-edge technologies. Opportunities for career growth, training, and certification support. Work in a fast-paced, collaborative environment where integrity, excellence, accountability, and teamwork drive success. If you are a motivated IT professional looking to advance your career in network operations and service management, we encourage you to apply for this opportunity!

At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection - values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right-not just what's easy-while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology-we build trust, deliver impact, and lead with purpose. Job Title: NOC Technician (Tier 1) Location: Remote / Flexible Job Overview: RedHelm is seeking a Network Operations Center Technician (Tier 1) to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining our managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management, with a strong focus on proactive issue resolution and customer support. This position is entry-level with hourly pay starting at $17.00/hour and offers remote work flexibility while ensuring active collaboration with internal teams and clients as needed. Key Responsibilities: Utilize and monitor various support tools to proactively assist clients with outages and performance issues. Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required. Install software, patches, and updates on servers and workstations following change control standards. Perform basic troubleshooting of WAN/edge technologies, including direct internet circuits, MPLS, SD-WAN, firewalls, and routers. Administer and troubleshoot backup platforms, handling job maintenance, restores, and configurations. Communicate with internal teams and customers, keeping them informed of ticket progress and service updates. Ensure adherence to Ideal Integrations' operational standards and best practices. Qualifications: Must-Have Skills: 1-3 years of experience in a NOC or IT support role. Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems. Strong troubleshooting experience with LAN/WAN networking technologies. 1-3 years of experience with MS Windows workstations. Strong analytical and communication skills, with a customer service mindset. Ability to multi-task and adapt to a dynamic, fast-paced environment. Nice-To-Have Skills: Familiarity with backup solutions and disaster recovery processes. Knowledge of firewalls, network security, and cloud-based services. Experience working with Remote Monitoring and Management (RMM) tools. Working Hours: Flexible shifts based on business needs and incident response requirements. Remote work option available with periodic check-ins and collaboration sessions. Why Join RedHelm? Be part of a highly skilled NOC team working with cutting-edge technologies. Opportunities for career growth, training, and certification support. Work in a fast-paced, collaborative environment where integrity, excellence, accountability, and teamwork drive success. If you are a motivated IT professional looking to advance your career in network operations and service management, we encourage you to apply for this opportunity!

Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly FLSA Status: Non Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On Campus Work Hours: M-F 8-5 Flexible schedule when required. SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V). Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating systems and network architecture, configuration, and protocols; Knowledge of client-server technologies. Operating Systems Administration Familiarity with scripting languages (PowerShell, Python, or Bash) for automation. Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Strong understanding of Active Directory or LDAP directory services. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management) Knowledge of essential network and system security concepts Working understanding of firewalls and network ACLs Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance) Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites) Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management) Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified. Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Experience working within enterprise Information Security frameworks to protect data and secure systems. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Maintain system documentation, including network diagrams, procedures, and configuration details Responsible for designing and managing account creation and deletion processes. Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC. Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration. Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of the network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Plan and submit projects to Change Management for projects which may impact users, or the campus community. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Knowledge of internal operating system technology, computer operations and hardware, and network communications theory Ability to use performance monitoring software and interpret results. Ability to perform preventative and remedial maintenance to operating system(s). Ability to interface/integrate campus defined operating system(s) with software and other systems. Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications. Ability to establish and document operations procedures. Knowledge of network operating system and network architecture, configuration, and protocols. Knowledge of client server technologies. Knowledge of data communication network architecture, configuration, protocols, and interfaces. Knowledge of operating systems and storage capacity, including ability to perform capacity planning. Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Ability to develop and execute disaster recovery plans. Ability to establish data security standards and procedures. Ability to tune database systems and maintain database software. Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.). Knowledge of network traffic and performance parameters to interpret variance and service impact to users. Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.). Understanding of connectivity, system integration, and traffic issues. General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements. Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities. Knowledge of telecommunications and video industry standards. Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features). Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training may occasionally be required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.