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Telecom engineer skills for your resume and career
15 telecom engineer skills for your resume and career
1. VoIP
- Perform Telephony VoIP Penetration Testing.
- Handled incoming calls from customers regarding their VOIP phone and LNP (Local Number Portability) orders.
2. Telephony
- Identify and resolve a variety of production problems associated with telecommunications hardware, telephony devices and voice hardware products.
- Perform system maintenance to insure optimum functionality of University's telephony environment via monthly backups, and updates.
3. Telecommunication
- Project Management: Planning, budgeting and installation of structured cabling (voice/data) on building premises that requires telecommunication facilities.
- Provided front line telecommunication support, programming to 34 locations globally.
4. Unified Communications
- Designed Unified Communications using Cisco solution to deliver redundant, resilient, and robust infrastructure across 5 remote distribution centers.
- Performed a detailed capacity planning analysis of IP Telephony and Unified Communications services across the enterprise.
5. LAN
A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.
- Supervised and Install different Local and American based cable channels and surface raceways for the proper routing of LAN cables.
- Attained a list of tools in Wireless LAN network and provided an equipment list for WLAN network security testing.
6. Switches
- Selected to upgrade G3-R switches for 911 standards resulting in successful completion, which improved company revenue and profitability.
- Provisioned and activated ported and native numbers in different switches by using Cisco BTS Soft switch Provisioning GUI application.
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Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided advanced technical support to workers in information processing departments.
- Provided technical support to Provisioning and Billing system.
8. QoS
- Worked with Encryption, QOS and PPP tunneling and SNMP.
- Provide a global QoS design to support voice, high definition video, streaming video and large file transfers.
9. TCP/IP
- Set up maintenance of TCP/IP, DNS, WINS and Ras.
- Designed and implemented dedicated facilities for voice traffic using frame-relay and TCP/IP.
10. IVR
An Interactive Voice Response is a customer service system that operates telephonically by automating calls to your business. This technology monitors the synthesis of touch-tone and voice inputs. A user can access a database of information via phone.
- Managed call center in Greensboro (Call Pilot and IVR).
- Developed IVR system as per NLSS requirements 3.
11. CMS
A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.
- Researched and Implemented solutions for CMS and CT Server Redundancy.
- Programmed and maintained CMS Call Reporting System.
12. ACD
ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.
- Design and engineer call routing for new clients in the Aspect ACD system.
- Configure T1s, Digital/Analog Phones, Trunk Groups, and ACD.
13. Unity
Unity is a universal power word that has the same meaning of strength for everyone, regardless of race, nationality, or gender. It connotes equality, togetherness or oneness, and synchronized thinking and opinions to ultimately achieve a specific goal or mission.
- Implemented and supported Cisco Call Manager, Unity Connection, Contact Center Express, and IM & Presence.
- Responded to written and telephone request for voice mail password resets in Unity and Meridian mail systems.
14. RF
- Performed tasks in support of optimization of air interface/ Radio access/ RF optimization.
- Provided last mile connectivity to BSNL Enterprise Business Customers through optical fiber cable (OFC) and RF media.
15. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Maintained Windows Server 2008, Windows Server 2003, Linux, and PCs standard for laboratory environment.
- Performed database and system administration on Server/PC running on Windows NT 4.0 Server/Workstation and Windows 98.
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List of telecom engineer skills to add to your resume
The most important skills for a telecom engineer resume and required skills for a telecom engineer to have include:
- VoIP
- Telephony
- Telecommunication
- Unified Communications
- LAN
- Switches
- Technical Support
- QoS
- TCP/IP
- IVR
- CMS
- ACD
- Unity
- RF
- Windows
- Provisioning
- Linux
- TDM
- Trouble Tickets
- Routers
- Video Conferencing
- Visio
- AES
- Avaya PBX
- Virtualization
- Nortel
- Troubleshooting Support
- T1
- Broadband
- Java
- Phone System
- PSTN
- Call Center Management
- DNS
- Ethernet
- Center Management
- CTI
- Cisco Unity
- SQL
- SONET
- NEC
- LTE
- IP
Updated January 8, 2025