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Telecom manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Peter Dordal Ph.D.
Below we've compiled a list of the most critical telecom manager skills. We ranked the top skills for telecom managers based on the percentage of resumes they appeared on. For example, 9.2% of telecom manager resumes contained voip as a skill. Continue reading to find out what skills a telecom manager needs to be successful in the workplace.

15 telecom manager skills for your resume and career

1. VoIP

Here's how telecom managers use voip:
  • Installed and configured PC/Desktops/Laptops underground wiring systems, annunciation equipment for emergency response protocols, VOIP and Cisco phones.
  • Developed and documented Project Planning Processes and Procedures for VoIP Projects to ensure standardization and for training others.

2. Avaya

Avaya is a multinational company that specializes in facilitating business communications all over the world.

Here's how telecom managers use avaya:
  • Managed 9 positions, 3 Call Center Supervisors, 3 AVAYA system administrators, 2 receptionists and financial position.
  • Integrated MITEL and AVAYA ACD applications to work as one in two different call center locations.

3. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how telecom managers use pbx:
  • Managed multiple PBX locations remotely from Burlington.
  • Repair and maintenance of Local PBX including T1/PRI, desk phones, and remote IP phones (specialty: Inter-Tel).

4. Telecommunication

Here's how telecom managers use telecommunication:
  • Prepared written reports and briefings for top management related to current and future telecommunication requirements and industry changes.
  • Developed telecommunication protocols and user policies that were adopted and still in use today.

5. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how telecom managers use disaster recovery:
  • Added disaster recovery coverage by implementing TSP with the Department of Homeland Security.
  • Provide disaster recovery and resolve any conflicts with the customers Telecommunications network.

6. Telephone Systems

A telephone system is a technology that enables wired or wireless telecommunication services. It is used for enabling electronic transmission of voice or data between distant parties. Landlines, mobile phones, smartphones, voice calling apps and software, all are examples of modern telephone systems.

Here's how telecom managers use telephone systems:
  • Manage telephone systems at remote offices and coordinate the installation, maintenance and repair through vendor sources.
  • Managed installation and service of voice lines, telephone systems and voicemail needs for US Banks California and Northern Nevada Regions.

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7. Phone System

Here's how telecom managers use phone system:
  • Coordinated vendor activities for telephone system installations/upgrades and service outages.
  • Managed phone systems including installing and giving rights to new users, configuring hardware, and running phone reports.

8. Voice Systems

Here's how telecom managers use voice systems:
  • Upgrade all voice systems (CMS, Voicemail, wallboards, etc) 14.
  • Provided technical expertise and management to voice systems platform and call center operations for customer service.

9. TCP/IP

Here's how telecom managers use tcp/ip:
  • Provided expert technical and administrative support to the FAA PM and NOAA for VSAT network upgrade to TCP/IP.
  • Achieved network redundancy in the network by implementing advanced TCP/IP routing protocols such as EIGRP and BGP.

10. ACD

ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.

Here's how telecom managers use acd:
  • Trained new employees on the operation of the new phones and ACD groups.
  • Manage projects corporate wide installations of new systems upgrading ACD functions.

11. Network Infrastructure

Here's how telecom managers use network infrastructure:
  • Moved Network Infrastructure to HP ProCurve devices.
  • Managed team of engineers to bring stability to the Telecom/Network infrastructure.

12. Desktop Support

Here's how telecom managers use desktop support:
  • Managed 4 Desktop support engineers working with the TrackIt system for 5 sites.
  • Reduced desktop support workload by over half, by implementing industry standard practices.

13. IVR

An Interactive Voice Response is a customer service system that operates telephonically by automating calls to your business. This technology monitors the synthesis of touch-tone and voice inputs. A user can access a database of information via phone.

Here's how telecom managers use ivr:
  • Design, create and implement all client call routing in Call Pilot, Contact Center Manager and Holly5 IVR.
  • Led IVR design, Implementation, architecture, parity, reporting and Integration.

14. SIP

Here's how telecom managers use sip:
  • Developed Request for Proposals for new projects including storage arrays, SIP connectivity, encryption technologies, and contact center technologies.
  • Managed team responsible for the successful migration of corporate phone Infrastructure to SIP Trunking.

15. Lan

Here's how telecom managers use lan:
  • Developed plan to merge three LAN's and various satellite offices into one WAN.
  • Upgraded to Cisco equipment for LAN's and WAN corporate wide.
top-skills

What skills help Telecom Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young telecom managers need?

Peter Dordal Ph.D.Peter Dordal Ph.D. LinkedIn profile

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
Do you want to know more?
Read more about what experts have to say about telecom manager

List of telecom manager skills to add to your resume

Telecom manager skills

The most important skills for a telecom manager resume and required skills for a telecom manager to have include:

  • VoIP
  • Avaya
  • PBX
  • Telecommunication
  • Disaster Recovery
  • Telephone Systems
  • Phone System
  • Voice Systems
  • TCP/IP
  • ACD
  • Network Infrastructure
  • Desktop Support
  • IVR
  • SIP
  • Lan
  • CMS
  • MPLS
  • Windows
  • Budget Planning
  • SLA
  • T1
  • Nortel
  • T-1
  • Maintenance Contracts
  • Cisco Voip
  • Unified Communications
  • DNS
  • Contract Negotiations
  • Cell Phones
  • Mac
  • Cost Savings
  • Telecom Systems
  • ISDN
  • PRI
  • VPN
  • SQL
  • Ethernet
  • RFP
  • Telco
  • Telecommunications Infrastructure
  • Management System
  • Voice Network
  • Remote Sites
  • Voice Services
  • Voice Mail Systems
  • Trouble Tickets
  • HVAC
  • Cisco Unity

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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