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Become A Telecom Specialist

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Working As A Telecom Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $79,000

    Average Salary

What Does A Telecom Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Telecom Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Average Length of Employment
Telecom Manager 4.5 years
Telecom Specialist 4.0 years
Telecom Technician 3.6 years
Telecom Analyst 3.5 years
Telecom Engineer 3.4 years
Telecom Consultant 3.0 years
Specialist 2.6 years
Top Careers Before Telecom Specialist
Engineer 5.8%
Supervisor 5.3%
Technician 5.3%
Specialist 4.1%
Dispatcher 3.5%
Top Careers After Telecom Specialist
Specialist 7.3%
Technician 6.8%
Analyst 4.7%
Owner 4.2%
Engineer 3.7%

Do you work as a Telecom Specialist?

Average Yearly Salary
$79,000
View Detailed Salary Report
$53,000
Min 10%
$79,000
Median 50%
$79,000
Median 50%
$79,000
Median 50%
$79,000
Median 50%
$79,000
Median 50%
$79,000
Median 50%
$79,000
Median 50%
$119,000
Max 90%
Best Paying Company
McKinsey & Company Inc.
Highest Paying City
Milpitas, CA
Highest Paying State
Minnesota
Avg Experience Level
4.3 years
How much does a Telecom Specialist make at top companies?
The national average salary for a Telecom Specialist in the United States is $79,601 per year or $38 per hour. Those in the bottom 10 percent make under $53,000 a year, and the top 10 percent make over $119,000.

Real Telecom Specialist Salaries

Job Title Company Location Start Date Salary
Telecom Specialists-III HCL America, Inc. Detroit, MI Nov 26, 2013 $94,370 -
$114,000
Telecom Specialists-III HCL America, Inc. Detroit, MI Dec 04, 2013 $94,370 -
$114,000
Telecom Specialists-III HCL America, Inc. Burbank, CA Jul 30, 2013 $90,501 -
$110,000
Telecom Specialists-III HCL America, Inc. Dallas, TX Jun 15, 2013 $84,781 -
$104,000
Telecom Specialist Slashsupport, Inc. Milpitas, CA Feb 09, 2016 $82,576
Rfid Telecom Specialist Quadgen Wireless Solutions, Inc. King of Prussia, PA Dec 16, 2014 $79,726
Telecom Specialists-II HCL America, Inc. Pleasanton, CA Apr 22, 2013 $73,154 -
$93,000
Telecom Specialists-I HCL America, Inc. San Jose, CA Jun 15, 2013 $73,029 -
$93,000
Telecom Specialists-II HCL America, Inc. Harrison, AR Jun 27, 2014 $72,717 -
$92,000
Telecom Specialists-II HCL America, Inc. Harrison, AR Oct 26, 2013 $72,717 -
$92,000
Telecom Specialists-II HCL America, Inc. Harrison, AR Sep 11, 2013 $72,717 -
$92,000
Telecom Specialists-II HCL America, Inc. Austin, TX Jun 15, 2013 $72,301 -
$92,000

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Top Skills for A Telecom Specialist

  1. PBX
  2. Voip
  3. Avaya
You can check out examples of real life uses of top skills on resumes here:
  • Researched cost effective communication services for university and hospital departments, which included acquisition and installation of PBX switches.
  • Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.
  • Implemented, project-managed, and administered Avaya S8700 for the highly successful deployment of more than 600 stations.
  • Worked with Help Desk when trouble tickets arrived and resolved.
  • Installed and maintained Nortel PBX systems along the length of the Trans-Alaska Pipeline (28 locations, over 800 miles).

Telecom Specialist Demographics

Gender

Male

62.5%

Female

28.3%

Unknown

9.2%
Ethnicity

White

56.1%

Hispanic or Latino

21.6%

Black or African American

11.2%

Asian

7.7%

Unknown

3.4%
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Foreign Languages Spoken

Carrier

28.6%

Spanish

14.3%

Portuguese

7.1%

Telugu

7.1%

Chinese

7.1%

Hindi

7.1%

Mandarin

7.1%

Korean

7.1%

Tamil

7.1%

Thai

7.1%
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Telecom Specialist Education

Schools

University of Phoenix

9.6%

DePaul University

7.7%

University of Tulsa

5.8%

Mesa Community College - Boswell

5.8%

Northeastern Illinois University

5.8%

University of Houston

5.8%

Regis University

5.8%

Portland Community College

5.8%

Strayer University

5.8%

Texas Southern University

3.8%

Tulsa Community College

3.8%

Franklin University

3.8%

American River College

3.8%

Community College of the Air Force

3.8%

Stanford University

3.8%

Manhattan College

3.8%

Charles Stewart Mott Community College

3.8%

LaGrange College

3.8%

University of Kansas

3.8%

Pace University - New York

3.8%
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Majors

Business

20.2%

Computer Networking

11.0%

Electrical Engineering

10.4%

Computer Science

9.8%

Computer Information Systems

8.0%

Electrical Engineering Technology

6.1%

Management

4.3%

Information Technology

3.7%

Project Management

2.5%

Accounting

2.5%

General Education, Specific Areas

2.5%

Human Resources Management

2.5%

Telecommunications Management

2.5%

Information Systems

2.5%

Education

2.5%

Psychology

1.8%

Real Estate

1.8%

Management Information Systems

1.8%

Finance

1.8%

General Studies

1.8%
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Degrees

Bachelors

35.9%

Other

29.4%

Associate

13.0%

Masters

10.4%

Certificate

7.4%

Diploma

2.6%

License

1.3%
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