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Become A Telecommunication Operator

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Working As A Telecommunication Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $27,440

    Average Salary

What Does A Telecommunication Operator Do At Ascension Health

* Receives and relays internal and external calls and provides general information according to protocol.
* Maintains desk directories, on-call list, reference guides and other associated reference materials.
* Operates beeper and paging system to contact personnel and code team.
* Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
* Troubleshoots issues within service area.
* Promptly alerts individuals or other departments impacted by issues, problems or equipment downtimes

What Does A Telecommunication Operator Do At Northwell Health

* Operates telephone console.
* Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.
* Places various outside calls for authorized Personnel according to policy.
* Performs various communications and/or emergency activities.
* Answers and responds immediately to all alarms and activates all emergency procedures.
* Answers and responds immediately to all alarms and activates all emergency procedures
* Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
* Answers general caller-questions, according to policy.
* Calls the floors to exchange information regarding patient room changes, etc.
* Answers the TTY (phone for the deaf) in a prompt manner.
* Logs difficult/questionable calls and alerts appropriate management.
* Performs routine clerical duties including, but not limited to:
* Maintaining various records, files, and cards for adjustments to charges, admissions and other information.
* Calls appropriate office when one of the alarms in the office sounds.
* Disseminates patient contact information
* Gives out telephone numbers and room numbers, as required.
* Expedites calls.
* Uses telecommunications and access patient systems.
* Performs related duties, as required

What Does A Telecommunication Operator Do At University of Southern California

Responsibilities

What Does A Telecommunication Operator Do At Ascension Health

* Receives and relays internal and external calls and provides general information according to protocol.
* Maintains desk directories, on-call list, reference guides and other associated reference materials.
* Operates beeper and paging system to contact personnel and code team.
* Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
* Responsible for the scheduling, documentation, and billing of Sign and Foreign language Interpreters including the assembly of a text telephone, amplified telephone, and other communication aide.
* Coordinate interpretation services for patients.
* Accurately assess incoming calls from all customer types, including patients, visitors, associates, physicians, and media.
* Assist hospital associates with long distance and overseas call processing.
* Answer and route incoming and outgoing calls with speed and accuracy.
* Rotate between switchboard console and paging system.
* Performs all other duties and projects as assigned

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Telecommunication Operator Demographics

Gender

  • Female

    62.9%
  • Male

    35.7%
  • Unknown

    1.4%

Ethnicity

  • White

    81.7%
  • Hispanic or Latino

    11.0%
  • Asian

    5.2%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    55.1%
  • French

    10.1%
  • Carrier

    5.8%
  • German

    2.9%
  • Japanese

    2.9%
  • Russian

    2.9%
  • Italian

    2.9%
  • Swahili

    1.4%
  • Portuguese

    1.4%
  • Irish

    1.4%
  • Urdu

    1.4%
  • Kutchi

    1.4%
  • Hindi

    1.4%
  • Georgian

    1.4%
  • Greek

    1.4%
  • Armenian

    1.4%
  • Polish

    1.4%
  • Korean

    1.4%
  • Navajo

    1.4%
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Telecommunication Operator

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Telecommunication Operator Education

Telecommunication Operator

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Top Skills for A Telecommunication Operator

Non-EmergencyCallsCustomerServiceSafetyCommunicationsEquipmentEMSLawEnforcementAgenciesCADPhoneCallsComputerSystemsTelecommunicationsOperatorDataEntryCommunicationSystemsComsecTcic/NcicClearanceEmergencySituationsTelephoneCallsFireDepartmentMultiplePhoneLinesPBX

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Top Telecommunication Operator Skills

  1. Non-Emergency Calls
  2. Customer Service
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Answered and dispatched 911 emergency and non-emergency calls to surrounding police and fire municipalities.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Dispatch and record all public safety radio traffic and information.
  • Install, operate and performed unit level maintenance on manual and automated telecommunications equipment centrals and associated peripheral devices.
  • Managed emergency response systems for the entire campus.

Top Telecommunication Operator Employers

Telecommunication Operator Videos

A Day in the Life in the Communications Center

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