Telecommunication operator job description
Updated March 14, 2024
8 min read
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Example telecommunication operator requirements on a job description
Telecommunication operator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in telecommunication operator job postings.
Sample telecommunication operator requirements
- High school diploma or equivalent
- Ability to work rotating shifts, including weekends and holidays
- Excellent typing skills and proficiency in computer systems
- Strong communication skills, both written and verbal
- Ability to multitask and work in a fast-paced environment
Sample required telecommunication operator soft skills
- Excellent customer service skills
- Ability to remain calm and focused under pressure
- Strong problem-solving skills
- Ability to work well in a team environment
- Flexibility and adaptability to changing situations
Telecommunication operator job description example 1
City of Rock Hill telecommunication operator job description
Telecommunications Operator I
Annual Salary: $36,691 Per Year
Position Type: Full Time
Close Date: Until Filled
General Description:
The purpose of this class within the organization is to provide leadership and participate in central dispatch operations. This class works under general supervision, independently developing work methods and sequences.
Minimum Training and Experience:
Requires High School graduation or GED equivalent. Requires two years in dispatch or customer service or closely related experience preferred.
Special Certifications and Licenses:
Ability to obtain E911 Certification and NCIC Full Function Certification within one year of hire.
Desirable Knowledge, Skills and Abilities:
Knowledge of operating procedures for dispatching emergency and safety services. Knowledge of the names and locations of the streets and principle buildings in the city. Knowledge of fire, police, rescue, and other appropriate organizations' operations. Ability to operate computer equipment. Ability to react quickly, calmly, and effectively under emergency conditions. Ability to speak clearly and concisely with a well-modulated voice. Ability to write legibly, maintain logs, records, and perform routine clerical work. Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills. Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.
Essential Job Functions:
Performs specialized work with telecommunications equipment to receive and transmit information. Work requires fast, effective processing of information and the performance of related clerical duties. Receives calls from the general public requesting emergency or safety services. Dispatches appropriate public safety units and assists in obtaining additional information and locating streets and addresses. Coordinates activities between various public safety agencies. Receives radio/telephone calls from field units, transmits messages via radio, telephone, or computer and makes inquiries to obtain information or service of other agencies. Maintains radio contact with public safety units that are on call. Keeps continuous record of status of units in and out of service and on cases. Performs NCIC and SCDMV queries; operates the NCIC terminal. Performs all other duties as may be assigned to meet organizational needs.
Additional Notes:
Shift Work Required
This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.
Annual Salary: $36,691 Per Year
Position Type: Full Time
Close Date: Until Filled
General Description:
The purpose of this class within the organization is to provide leadership and participate in central dispatch operations. This class works under general supervision, independently developing work methods and sequences.
Minimum Training and Experience:
Requires High School graduation or GED equivalent. Requires two years in dispatch or customer service or closely related experience preferred.
Special Certifications and Licenses:
Ability to obtain E911 Certification and NCIC Full Function Certification within one year of hire.
Desirable Knowledge, Skills and Abilities:
Knowledge of operating procedures for dispatching emergency and safety services. Knowledge of the names and locations of the streets and principle buildings in the city. Knowledge of fire, police, rescue, and other appropriate organizations' operations. Ability to operate computer equipment. Ability to react quickly, calmly, and effectively under emergency conditions. Ability to speak clearly and concisely with a well-modulated voice. Ability to write legibly, maintain logs, records, and perform routine clerical work. Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills. Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.
Essential Job Functions:
Performs specialized work with telecommunications equipment to receive and transmit information. Work requires fast, effective processing of information and the performance of related clerical duties. Receives calls from the general public requesting emergency or safety services. Dispatches appropriate public safety units and assists in obtaining additional information and locating streets and addresses. Coordinates activities between various public safety agencies. Receives radio/telephone calls from field units, transmits messages via radio, telephone, or computer and makes inquiries to obtain information or service of other agencies. Maintains radio contact with public safety units that are on call. Keeps continuous record of status of units in and out of service and on cases. Performs NCIC and SCDMV queries; operates the NCIC terminal. Performs all other duties as may be assigned to meet organizational needs.
Additional Notes:
Shift Work Required
This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.
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Telecommunication operator job description example 2
Essentia Health telecommunication operator job description
Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join Essentia Health as a Telecommunications Operator! In this role you will get to: Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service.
Education Qualifications:
Work Experience:2 years of customer service experience Working PC Knowledge (basic Windows Operating System)
Licensure/Certification Qualifications:
Come work with us!!
Be a part of an organization that invests in you. We are actively reviewing applications for our Telecommunications Operator openings. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
FTE
0.6
Shift Rotation
Day/Eve Rotation (United States of America)
Shift Start Time
Varied
Shift End Time
Varied
Pay Range
$13.84 - $20.53 / hour
The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.
Weekends
Every other
Holidays
Yes
Union
DC USWA Main & Neighborhoods (DCUMN)
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
Education Qualifications:
Work Experience:2 years of customer service experience Working PC Knowledge (basic Windows Operating System)
Licensure/Certification Qualifications:
Come work with us!!
Be a part of an organization that invests in you. We are actively reviewing applications for our Telecommunications Operator openings. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
FTE
0.6
Shift Rotation
Day/Eve Rotation (United States of America)
Shift Start Time
Varied
Shift End Time
Varied
Pay Range
$13.84 - $20.53 / hour
The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.
Weekends
Every other
Holidays
Yes
Union
DC USWA Main & Neighborhoods (DCUMN)
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
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Telecommunication operator job description example 3
St. Luke's Hospital telecommunication operator job description
NOW OFFERING A $250 SIGN-ON BONUS!
+ JOB SUMMARY
+ The Telecommunications Operator is responsible for answering and processing routine and emergency hospital calls. Responsible for answering and processing all answering service calls. Responsible for responding to all emergency codes, procedures and alarms. Maintains Physician On-Call schedule and responds to Physician Posting Requests.
+ MINIMUM QUALIFICATIONS
+ Education: High School Graduate.
+ Experience: Six (6) months of clerical or customer service. Keyboarding experience. Basic computer skills.
+ Licensure/Certification/Registration: N/A
+ PREFERRED QUALIFICATIONS
+ Education: N/A
+ Experience: N/A
+ Licensure/Certification/Registration: N/A
+ KNOWLEDGE, SKILLS AND ABILITIES
+ Ability to work with a heavy call volume accurately. Learn to operate hospital computerized call director console and the various alarm/emergency systems quickly and accurately. Keep accurate and complete records. Ability to work alone for eight hours. Learn and remember names, locations, numbers and emergency procedures. Think quickly and perform multiple tasks effectively under stress. Speak clearly and be courteous and polite when dealing with staff, patients and the public. Work odd hours and rotating shifts, including weekends. Type on a computer keyboard at a speed efficient enough to perform the tasks listed above. Consistently demonstrate the ability to handle difficult situations, at the same time meeting the communication needs of patients and staff with courtesy and efficiency.
+ READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
+ WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
+ SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
+ MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
+ REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
+ PHYSICAL DEMANDS AND ENVIRONMENT
+ PHYSICAL DEMANDS
+ Sitting for extended periods (8 hours)
+ Stand - Occasionally Under 1/3 (1-2.5 hours)
+ Walk - Occasionally Under 1/3 (1-2.5 hours)
+ Sit - Continuously Over 2/3 (5.5 - 8 hours)
+ Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)
+ Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
+ Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
+ Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
+ Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)
+ LIFTING REQUIREMENTS
+ Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
+ Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
+ WORK ENVIRONMENT
+ Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
+ JOB SUMMARY
+ The Telecommunications Operator is responsible for answering and processing routine and emergency hospital calls. Responsible for answering and processing all answering service calls. Responsible for responding to all emergency codes, procedures and alarms. Maintains Physician On-Call schedule and responds to Physician Posting Requests.
+ MINIMUM QUALIFICATIONS
+ Education: High School Graduate.
+ Experience: Six (6) months of clerical or customer service. Keyboarding experience. Basic computer skills.
+ Licensure/Certification/Registration: N/A
+ PREFERRED QUALIFICATIONS
+ Education: N/A
+ Experience: N/A
+ Licensure/Certification/Registration: N/A
+ KNOWLEDGE, SKILLS AND ABILITIES
+ Ability to work with a heavy call volume accurately. Learn to operate hospital computerized call director console and the various alarm/emergency systems quickly and accurately. Keep accurate and complete records. Ability to work alone for eight hours. Learn and remember names, locations, numbers and emergency procedures. Think quickly and perform multiple tasks effectively under stress. Speak clearly and be courteous and polite when dealing with staff, patients and the public. Work odd hours and rotating shifts, including weekends. Type on a computer keyboard at a speed efficient enough to perform the tasks listed above. Consistently demonstrate the ability to handle difficult situations, at the same time meeting the communication needs of patients and staff with courtesy and efficiency.
+ READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
+ WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
+ SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
+ MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
+ REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
+ PHYSICAL DEMANDS AND ENVIRONMENT
+ PHYSICAL DEMANDS
+ Sitting for extended periods (8 hours)
+ Stand - Occasionally Under 1/3 (1-2.5 hours)
+ Walk - Occasionally Under 1/3 (1-2.5 hours)
+ Sit - Continuously Over 2/3 (5.5 - 8 hours)
+ Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)
+ Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
+ Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
+ Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
+ Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)
+ LIFTING REQUIREMENTS
+ Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
+ Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
+ WORK ENVIRONMENT
+ Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
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Updated March 14, 2024
Updated March 14, 2024