Telecommunications analyst job description

Assist in maintaining the telecommunications related hardware and software including support and implementation of the organization's telecommunication systems and audio and video solutions.
Primary Responsibilities

Maintain the organization's telecommunications systems and equipment Test telecommunications systems to ensure functionality and correct issues Diagnose device problems and implement solutions Assist with the support of corporate and external video conferencing systems including Smart Board technology in the conference rooms Provide customer support of the telecommunications features, functionality, and policies Provide support to the external corporate facilities Provide end user support including adds, moves, and changes within the PBX Work directly with vendors and contractors



Job Qualifications


Education:

Associate degree or equivalent education and experience

Experience:

5+ years of experience performing telecommunications activities Knowledge of commonly used concepts, practices and procedures in the telecommunications industry Excellent verbal and written communication skills Ability to manage multiple projects and priorities Excellent interpersonal skills

Join the OD Family Today!

As a Full Time member of our Family, you are eligible to receive:

Health, Dental & Vision Benefits Short Term & Long Term Disability Flex Spending Accounts 401(k) Retirement Plan Wellness Program Credit Union access, Vacation & Holiday "Birthday Holiday" who doesn't love some extra attention on their Birthday?

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

The Telcom Analyst position primary responsibilities are to manage the telecommunication circuits for Steward Healthcare. This includes Circuit/Vendor Management, monthly analysis of our AP system (Capturis) for Telephone/Internet spend, and weekly analysis of Cost Center spending. He/She will be the key Liaison to our Telcom provider for all circuit ordering, contract administration, expediting install, transition of services (TOS) and terminations. Also, will be responsible for holding quarterly billing reviews and assisting Corporate Finance with Telco budget preparation, analysis, and forecasting. This is a work from home opportunity.

This position will be critical in looking at ways to maintain and reduce overall IT Telecommunication spend and at the same time meet and expand the bandwidth required by the business. The right candidate will have the skill and experience to integrate themselves into an organization quickly and assess issues that serve as barriers to a team or organization operating at maximum effectiveness

This position will require strong Telecomm skills and a solid understanding of IT Network Telecommunications operations, Project Management, Vendor and Budget Management.

This role will work closely with IT leaders and provide feedback in areas of IT Networking and circuit optimization and advancement. At the direction of your manager, will have responsibility for taking on various initiatives that help the company achieve its goals and organization objectives.
KEY RESPONSIBILITIES:

Primary carrier liaison for telco operations issues including billing, disconnects, contract review and credits
Maintain, update, and track new circuit order requests outside related to all orders with our vendors Assist AP in resolving past due accounts, identification of cost centers and general questions around vendor billing Capturis reporting and tracking our cost reduction actuals to plan for reporting to Finance Cost containment and vendor management for the Finance organization. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed


REQUIRED KNOWLEDGE & SKILLS:


Telecomm and Circuit Vendor management and negotiations, experience in development of effective partnership with vendors. Strong background in IT Networking and Telecommunications Operations, Project Management principals and what is required to optimize an IT organization. Ability to effectively adapt to a rapidly changing industry and apply it to business needs, developing and delivering solutions. Strong knowledge and understanding of the Telecomm industry and the portals of key vendors such as Windstream, Lumens/CenturyLink and Verizon, AT&T Solid teamwork and interpersonal skills and ability to communicate with customers, employees, and senior management. Excellent oral, analytical and written communication skills; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding. Exceptional project management skills, effectively arranging resources and managing multiple small to large initiatives in a cross-functional environment.


EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:


Education: Minimum Bachelor of Science degree in Computer Science or Business required, Master's degree preferred. Experience (Type & Length): 5+ years of related experience working in Telecomm and managing initiatives in healthcare organization(s). Skills: Proficient in. telecom expense management, managed mobility services, and cloud expense management software such as Tango, Capturis and/or similar financial management and reporting tools Hands on experience in working with Telcom portals to search and report out on our vendors. Successfully managed contracts and associated legal documents with Vendors and Telecomm providers to meet our aggressive timelines for the implementation of new business, acquisitions, and divestitures. Demonstrated high competency in Microsoft applications such as excel, word and PowerPoint Demonstrated competency with strong abilities in relationship management with Vendors and Finance. Experience in effectively communication with customer, employees, and senior management.



This position is subject to the COVID-19 Vaccination Policy for Steward Health Care Workforce. Employees in this position will be required to provide adequate proof of vaccination for COVID-19 by an FDA-approved vaccine prior to starting work. Steward will consider requests for exemptions from this vaccine requirement on the basis of medical condition or sincerely held religious belief in accordance with applicable Federal laws.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal ability to furnish information. 41 CFR 630-1.35.

The Voice Services Telecommunication Analyst position is responsible for the implementation and maintenance of telephone hardware and software in a very complex and high paced, multi-tasking environment. As the Telecommunication Analyst on our team you will be responsible for managing/overseeing front line operational MACD and Incident tickets to support end-users, as well as assisting with the implementation of telephony applications and hardware for knowledge workers. Other responsibilities for the Telecommunication Analyst include:• Hands on implementation at remote facilities, including vendor management to ensure specifications are maintained and the architectural design is adhered to.• Installing media gateways and servers.• Working with the network infrastructure on QOS issues. *This position provides on-call coverage, 24x7, on a rotational basis.
Pay Range

The typical pay range for this role is:

Minimum: 46,400

Maximum: 97,400

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 2+ years of experience, Avaya IP Telephone, Teams Voice, and IP design and maintenance.• 2+ years of experience with Teams Voice, configuration, programming and end-user support.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

• Knowledge of the Avaya System Installation and Management; Avaya System and Session Manager, Avaya Communication Manager, fundamental knowledge of voice mail systems for various brands.• Cisco CUCM knowledge (including Jabber, and WebEx Calling).• Knowledge of carrier services and interfaces.• Strong interpersonal skills (oral and written).• Organizational skills and technical documentation. • Able to think outside the box.• Problem Solving experience, troubleshooting, demonstrate team dynamics. Training end users to use various telephony products as required.• Proficiency with MS office applications, Windows operating systems, Linux operating systems, and a multi-site environment. • Ability to lift up to 40 pounds.• Ability to check jacks under desks.• Ability to walk throughout building for up to 2-hour duration.• Working knowledge of Starfish (or equivalent) automation, Service Now ticketing system, Nectar, Aternity, Splunk.• Telework Support (understand connectivity needs of end users, troubleshooting skills to be able to help remote workers from a voice perspective.

Education

Associates degree or equivalent work experience required.

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.