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Telecommunications analyst skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
David Feldman Ph.D.
Below we've compiled a list of the most critical telecommunications analyst skills. We ranked the top skills for telecommunications analysts based on the percentage of resumes they appeared on. For example, 7.8% of telecommunications analyst resumes contained telecommunication as a skill. Continue reading to find out what skills a telecommunications analyst needs to be successful in the workplace.

15 telecommunications analyst skills for your resume and career

1. Telecommunication

Here's how telecommunications analysts use telecommunication:
  • Surveyed requirements and prepared all data necessary to install telecommunication circuitry to support VTC and comply with subscriber request and requirements.
  • Developed and maintained a database using Microsoft Excel and linked filing system to maintain accurate and up-to-date telecommunication records.

2. VoIP

Here's how telecommunications analysts use voip:
  • Provide technical recommendations and oversight for network cabling infrastructure upgrades for countywide VOIP telephone migration from TDM based communications system.
  • Rolled out a VoIP Solution from vendor selection to installation of (6) locations in the US and Canada.

3. Telecommunications Systems

Here's how telecommunications analysts use telecommunications systems:
  • Ensured optimum performance/maximum system availability of telecommunications systems by troubleshooting and quickly resolving software/hardware problems.
  • Reviewed, analyzed, evaluated and maintained various telecommunications systems to ensure optimal performance on an ongoing basis.

4. Switches

Here's how telecommunications analysts use switches:
  • Configured and prepared routers and switches per site specification to ensure proper functionality.
  • Performed security vulnerability and susceptibility analysis to threats on telephone switches.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how telecommunications analysts use technical support:
  • Delivered third-tier technical support for remote access services-providing network access to more than 8,000 Prudential associates worldwide.
  • Plan and coordinate implementation of communication equipment lines and services with technical support and Bell South representatives.

6. Provisioning

Here's how telecommunications analysts use provisioning:
  • Assist in the support of corporate mobile/cellular devices provisioning process in accordance with established procedures.
  • Circuit inventory/billing maintenance and provisioning.

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7. Avaya PBX

Here's how telecommunications analysts use avaya pbx:
  • Installed and maintained Avaya PBX systems and facilities, including support on MAC's to the voice systems throughout the campus.
  • Provide extensive level 2 support on the Avaya PBX S8700 switch and European Central Bank.

8. Voice Systems

Here's how telecommunications analysts use voice systems:
  • Purchased PBX voice systems, voice and data cable for projects, while overseeing installations.
  • Analyzed the company's multiple voice systems including maintenance contracts, and power usage.

9. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how telecommunications analysts use windows:
  • Assigned additional responsibility as assistant System Administrator for 500+ computers running Microsoft Windows XP and Office.
  • Assisted Windows Support Group with Modular Messaging upgrade and administration.

10. Unified Communications

Here's how telecommunications analysts use unified communications:
  • Install and maintain Cisco Unified Communications Manager 7.x/8.x/9.x Unity Connection 7.x/8.x/9.x, and Contact Center 5.x/8.x applications.
  • Work with Cisco Unified Communications Manager 8.5, Cisco Unity Connection 8.5.

11. ACD

ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.

Here's how telecommunications analysts use acd:
  • Programmed a variety of ACD applications, analyze call center productivity and perform diagnostics to identify communications problems
  • Experienced working with outside vendors, testing, installing and troubleshooting ACD telecommunications equipment.

12. Phone System

Here's how telecommunications analysts use phone system:
  • Assisted Telecommunications operations with the coordination, implementation, and trouble-shooting of both PBX and key/hybrid telephone systems.
  • Provided support for United States Army active duty and classified military telephone systems through moves and work-related changes/updates.

13. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how telecommunications analysts use trouble tickets:
  • Created and tracked trouble tickets utilizing Remedy ticketing system.
  • Monitor help desk queue to resolve trouble tickets ensuring customer satisfaction and Service Level Agreement (SLA) expectations are met.

14. Data Communications

Here's how telecommunications analysts use data communications:
  • Advised and proposed cost to senior management for communication upgrades and installs for voice and data communication requirements.
  • Acquired dual responsibility as a Computer Operator/Telecommunication Analyst, troubleshot and maintained voice and data communications systems.

15. Telephone Systems

A telephone system is a technology that enables wired or wireless telecommunication services. It is used for enabling electronic transmission of voice or data between distant parties. Landlines, mobile phones, smartphones, voice calling apps and software, all are examples of modern telephone systems.

Here's how telecommunications analysts use telephone systems:
  • Developed and implemented standards for setup and maintenance of company network and telephone systems, establishing guidelines for optimum efficiency.
  • Managed migration of legacy telephone systems in multiple locations to Cisco IP Telephony platform.
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What skills help Telecommunications Analysts find jobs?

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What skills stand out on telecommunications analyst resumes?

David Feldman Ph.D.

Professor of Urban Planning and Public Policy and Political Science, Director, Water UCI, Director, MPP Program, University of California, Irvine

Succinct writing, critical thinking, strong quantitative analytical skills.
Do you want to know more?
Read more about what experts have to say about telecommunications analyst

List of telecommunications analyst skills to add to your resume

Telecommunications analyst skills

The most important skills for a telecommunications analyst resume and required skills for a telecommunications analyst to have include:

  • Telecommunication
  • VoIP
  • Telecommunications Systems
  • Switches
  • Technical Support
  • Provisioning
  • Avaya PBX
  • Voice Systems
  • Windows
  • Unified Communications
  • ACD
  • Phone System
  • Trouble Tickets
  • Data Communications
  • Telephone Systems
  • Cost Savings
  • IVR
  • LAN
  • Telephone Equipment
  • Mac
  • MPLS
  • Problem Resolution
  • CMS
  • TCP/IP
  • Cisco Voip
  • T-1
  • Visio
  • T1
  • Telecommunications Services
  • Cisco Unity
  • Disa
  • Mobile Device Management
  • Data Circuits
  • SLA
  • Technical Assistance
  • Polycom
  • Nortel PBX
  • VTC
  • PC
  • Management System
  • ISDN
  • Automatic Call Distribution
  • Cell Phones
  • DOD
  • Voice Mail Systems
  • PRI
  • Teleconferencing
  • Definity

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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