Telecommunications manager job description

Baylor Scott & White Health (BSWH) is actively investing and expanding its digital footprint to transform how health care is delivered and create a meaningful, customer-for-life experience. The Digital Health Studio is central to BSWH's overall strategy and mission by delivering industry leading, award-winning products that elevate the patient experience. We believe that building world class products starts with assembling the right teams, which is why we are focused on bringing in high-quality talent that complements our team dynamics and adds to our culture. Our new state-of-the-art building in downtown Dallas, ushers in a new era of collaboration and inspiration rarely seen in healthcare.

As the largest not-for-profit healthcare system in the state of Texas, Baylor Scott & White's patients and members span the continuum of racial, ethnic, gender, and socioeconomic diversity. The Digital Health Studio upholds both an ethical and practical support of diversity within its team. We believe that diverse perspectives, which reflect the broad ecosystems from which our patients and members come, within the Digital Health Studio allow us to approach digital transformation with greater consumer-centricity and to innovate on behalf of users with greater empathy and efficiency. We encourage all diverse candidates to apply for consideration, as your inherently valuable perspectives allow us to better serve our stakeholders.
About the Opportunity

Traditional 'come to us' healthcare is inconvenient, complex, and cumbersome for consumers. BSWH is redesigning care around the consumer to be convenient, simple, and easy to use. The BSWH Telecommunications team support the digital transformation of healthcare initiatives through the integration of VoIP and the modern Call Center as a part of the customer and caregiver experience. Our goal is to provide safe and secure digital voice communication and collaboration, as well as innovative Call Center functionality that improves the customer experience.

The modern digital workspace is a placeless experience achieved on global scale. Baylor Scott and White leverages the Microsoft 365 platform to bring our patients, care givers, and staff together throughout the State of Texas and around the globe by delivering meaningful digital collaborative experiences.

The Telecommunications Manager will manage support units within the Cisco and Avaya platforms under the Director of Telecommunications and Collaboration as a subject matter expert to guide and execute on communication and collaboration initiatives.

A successful candidate will have strong knowledge of the principles of electronic communications, as well as advanced knowledge of communications protocols, systems administration with strong troubleshooting skills. In addition, the candidate will have a strong bias for action, the ability to operate independently, lead technical teams, work with many cross operational teams, is comfortable analyzing and troubleshooting systems, and is detail oriented. Excellent written and verbal communication skills are essential.

Roles and Responsibilities

* Manage a team of skilled personnel in the delivery of communication services to include, but not limited to:
* Cisco Unified Communications
* Cisco UCCE
* Cisco Endpoints
* Microsoft Teams Voice
* Avaya Phone System

* Must possess advanced knowledge of:
* Telecommunication and Telecommunication Systems
* UC Environments and Networking
* Analog and Cellular Systems
* DAS
* UC Endpoint Support Operations (Cisco/Avaya/MSTeams)

* Microsoft Teams Voice Integration
* Direct Routing/Operator Connect
* Dial Plans
* SBCs
* SBAs
* E911
* E911 Compliance

* VoIP troubleshooting end-to-end
* VoIP migration strategies
* Call Center solutions, implementation, and migration strategies.

* Must be able to
* Communicate with customers effectively
* Think calmly and critically in high pressure situations
* Optimize operations and automate tasks
* Develop and lead operational team members
* Support secure electronic communications
* Support the development and adoption of digital collaboration technology using Microsoft Teams.
* Demonstrate an understanding of ITIL

BENEFITS

Our competitive benefits package includes the following

* Immediate eligibility for health and welfare benefits
* 401(k) savings plan with dollar-for-dollar match up to 5%
* Tuition Reimbursement
* PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

* EDUCATION - Bachelors or Equivalent Exp
* EXPERIENCE - A minimum of 5 years of experience

Preferred Experience

* Experience working in a lead role on a high performing team.
* Experience supporting large user base (50k )
* Proven experience evaluating and partnering with 3rd party vendors to deliver on scopes of work for portfolio of features.
* Experience working closely with OEM partners in the development and deployment of services.
* Experience deploying and migrating systems on a large scale
* Experience with commitment towards goals and outcomes and to ensure Customer experience metrics are maintained.
* Excellent communication skills across all channels: verbal, written, visual presentations.

Job DescriptionDescription
Overview

The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library. We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure.
The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments. The manager will also have primary responsibility for reliable operation of in-house and contracted voice services.

Key Responsibilities

• Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them.
• Deliver reliable voice calling, voicemail, ACD and audio conferencing services.
• Lead efforts to install and upgrade the voice systems to a common VoIP platform.
• Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets.
• Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs.
• Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations.
• Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing.
• Maintain an accurate inventory of the voice system equipment and circuits.
• Periodically reconcile telecom bills against active services to ensure proper billing.
• Work with other IT groups and Capital Planning staff to implement the voice portion of new and renovated building projects.

Required Education, Experience & Skills
Required Education & Experience

• Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience
• 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice system

Required Skills

• Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes.
• Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems. Strong knowledge of vectoring.
• Familiarity with IX messaging or comparable messaging system.
• Understanding of structured cable systems.
• Available on-call after hours and weekends.
• Able to supervise equipment replacement and circuit upgrades during evening and weekends (outside of public service hours)

Preferred Qualifications
Preferred Qualifications

• Relevant Avaya certifications preferred. Cisco or Mitel certification acceptable

More...
Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work

Physical Duties

• Limited physical effort is required
• Light lifting required
• Lifting up to 40 lbs. required
• Requires travel within NYC

Physical Required?

No


Schedule

M-F 9-5, some flexibility Weekends and nights as required.

Our Technology, Media & Telecommunications (TMT) industry practice is powered by one of the world's largest groups of specialists, alliances with more than 100 global companies, and services shaping the most recognized TMT brands-and helping those brands navigate and thrive in the digital world.
Telecommunications, Media, and Entertainment Sector

The proliferation of mobile devices, wireless connectivity, and new media platforms is driving convergence among telecom, media, and entertainment companies. Our Telecom and Media practice helps executives manage and thrive as business models are being transformed and new opportunities arise. We serve companies across media and entertainment including film studios, gaming companies, advertising agencies, publishers, social networks and including Sports business consulting. Our Telecommunications industry practice helps companies maximize growth, mitigate risk, and gain a competitive edge.

The Team

Core Business Operations

Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core Business Operations (CBO) portfolio operates at the center of our client's business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

Cloud Engineering

The US Cloud Engineering Offering focuses on enabling our client's end-to-end journey from On-Premise to Cloud, with opportunities in the areas of Cloud Strategy and Op Model Transformation, Cloud Development & Integration, Cloud Migration, and Cloud Infrastructure & Managed Services. Cloud Engineering supports our clients as they improve agility and resilience and identifies opportunities to reduce IT operations spend through automation by enabling Cloud. We accelerate our clients toward a technology-driven future, leveraging vendor solutions, Deloitte-developed software products, tools, and accelerators.

Work You'll Do

Industry-leading clients. An award-winning culture. Top notch connections. Big opportunities. At Deloitte, you'll work with the best in the business to solve the toughest problems in business. From learning to leadership, this is your chance to take your career to the next level.

As a Manager, you will lead and deliver small or components of large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.

Manager level responsibilities include:

+ Provide service excellence by identifying key client business issues

+ Determine client needs by supplementing the standard assessment techniques and tools with innovative approaches

+ Evaluate and validate analysis and developing recommendations for the client in the context of the overall engagement

+ You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.

+ Managers participate in business development activities.

Qualifications

Required:

+ 6 plus years of relevant consulting experience in a professional services environment, with a large or boutique consulting firm, or serving as an internal consultant within industry.

+ 6 plus years of experience serving clients in the Telecommunications space.

+ Excellent understanding of Telecom Networks, 5G, Open Ran, analytics within network space (AI/ML), OSS (Operations Support Systems) Platforms/ Tools, Cloud & DevOps

+ Solid core consulting skills (Storyboarding, Logical Structuring, Executive Presentation, Client Interviewing, Business Case development, etc.)

+ Experience leading large operations transformation engagements within the Telecom Networks space

+ 6 plus years of end-to-end experience in Project/Program Management

+ Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

+ Immigration: Limited Sponsorship may be available

Preferred:

+ Experience building financials models and business cases for ROI analysis

+ A specific and relatively nuanced understanding of the hyperscale cloud providers features and capabilities specifically relating to Telecom industry and clients

+ Team leadership skills, knowledge, and experience in delivery of Cloud based solutions

+ Experience in assisting Senior leadership team to design technology, process landscape and develop overall solution strategy

+ System Development methodology familiarity, people/soft skills, and leadership presentation.

+ Knowledge of industry best practices for designing, implementing, and maintaining infrastructure and service availability throughout the system life cycle

+ Proven experience in business development and/or proposal development in support of related specialty areas

+ Ability to work independently and manage multiple assignments

+ Strong problem-solving skills with the ability to exercise mature judgement

+ Demonstrated ability to manage ambiguity and apply problem-solving skills

+ Demonstrated ability to employ research and analytical thinking

+ Demonstrated capabilities in teamwork and leadership, including the desire and eagerness to mentor and assist in the professional development of junior staff members

+ Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word)

FY23TMT

FY23TMTCBO

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.