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Telecommunications manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Shivendra Panwar
Below we've compiled a list of the most critical telecommunications manager skills. We ranked the top skills for telecommunications managers based on the percentage of resumes they appeared on. For example, 10.0% of telecommunications manager resumes contained telephone systems as a skill. Continue reading to find out what skills a telecommunications manager needs to be successful in the workplace.

15 telecommunications manager skills for your resume and career

1. Telephone Systems

A telephone system is a technology that enables wired or wireless telecommunication services. It is used for enabling electronic transmission of voice or data between distant parties. Landlines, mobile phones, smartphones, voice calling apps and software, all are examples of modern telephone systems.

Here's how telecommunications managers use telephone systems:
  • Coordinate installation/upgrade of telephone systems, PRI and WAN services at all facilities.
  • Organize, purchase, and train hospital staff on all telephone systems installed.

2. Telecommunication

Here's how telecommunications managers use telecommunication:
  • Provided telecommunication escalation support for adding/removing services
  • Processed and reviewed communication systems requirement documentation, telecommunication service requests, status of acquisition messages, and telecommunication service orders.

3. VoIP

Here's how telecommunications managers use voip:
  • Coordinated upgrade of administrative PBX systems migrating to VoIP to improve on site-to-site bandwidth utilization eliminating need for TDM circuits.
  • Organized and maintained oversight for all external and internal Telecommunications services in support of the corporate VoIP software development platform.

4. Telecommunications Systems

Here's how telecommunications managers use telecommunications systems:
  • Skilled in providing assistance to subscribers and/or users concerning telecommunications systems upgrades and/or special requirements for end users.
  • Led projects in construction, installation, maintenance and operation of telecommunications systems and related support items.

5. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how telecommunications managers use infrastructure:
  • Coordinated upgraded of LAN/WAN infrastructure to meet United Health Care standards and improve network availability to meet established service level agreements.
  • Supervised the development and implantation of infrastructure diagrams for install projects involving system networks, Commercial Fiber/Category 5e Copper Data Cable.

6. Phone System

Here's how telecommunications managers use phone system:
  • Provided consulting and service support including training and preparation of instruction and procedure manuals for telephone system operation.
  • Included new phone system selection, acquisition, and transition/implementation.

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7. Avaya PBX

Here's how telecommunications managers use avaya pbx:
  • Worked with vendors to integrate the ASCOM Wireless system with the AVAYA PBX, Tellabs DACS, and BT Turret System.
  • Deployed international voice over frame relay tie lines between Avaya PBX's using Cisco router based voice over frame technology.

8. Voice Systems

Here's how telecommunications managers use voice systems:
  • Reduced maintenance cost on Unified Communications and PBX equipment for a savings of 10-20% for company-wide voice systems.
  • Performed network planning and development, voice systems enhancement and performance, planned and oversaw projects.

9. IP

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Here's how telecommunications managers use ip:
  • Managed deployment of video to the desktop via Cisco video IP phones in conjunction with Jabber on the desktop and tablets.
  • Initiated the design and deployment of a nationwide IP network that eventually encompassed 75 offices and 15 contact centers nationally.

10. ACD

ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.

Here's how telecommunications managers use acd:
  • Optimized current ACD configuration with consolidated reporting.
  • Programmed ACD for HR department for optimization of call flows for more efficient call coverage and greatly improving employee head count.

11. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how telecommunications managers use disaster recovery:
  • Led implementation of disaster recovery on PBX, eliminating single point of failure and providing business continuity for voice communication.
  • Implemented disaster recovery strategy for corporate office and Acute Care facilities within the telephony environment.

12. T-1

Here's how telecommunications managers use t-1:
  • Maintain multiple T-1's, frame relay's, as well as high speed circuits for Internet usage.
  • Order LEC, T-1, telecommunications equipment, follow through with installation and stay within budget.

13. Vendor Management

Vendor Management refers to the practice of organizing and tracking the suppliers businesses work with. These suppliers may offer goods or services, but all vendors must be monitored to ensure invoices are paid, the company has enough money to pay for the invoices, and the company knows when vendors will arrive at the workplace with products or services.

Here's how telecommunications managers use vendor management:
  • Established superior customer service through vendor management, aggressive service levels, and forging strong customer relationships.
  • Maintained vendor management by interfacing with suppliers on product orders, delivery dates and certification dates.

14. Lan

Here's how telecommunications managers use lan:
  • Lead Engineer - Provided work direction for three LAN Administrators supporting NT File Servers, E-mail, LAN & WAN Services
  • Procured economical and timely delivery of services used for lab testing, LAN services, and Co-located facilities.

15. IVR

An Interactive Voice Response is a customer service system that operates telephonically by automating calls to your business. This technology monitors the synthesis of touch-tone and voice inputs. A user can access a database of information via phone.

Here's how telecommunications managers use ivr:
  • Managed telecommunications for five call centers including various call handling, call management and IVR equipment.
  • Completed a complex restructure of PRI's and line-'s in support of Medicare IVR's.
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What skills stand out on telecommunications manager resumes?

Shivendra PanwarShivendra Panwar LinkedIn profile

Professor, New York University

In my opinion, mathematical skills, coding skills, and the ability to communicate effectively and succinctly are an unbeatable combination. Some awareness of business issues is essential. Being aware of larger societal issues, including ethics, is very important.
Do you want to know more?
Read more about what experts have to say about telecommunications manager

List of telecommunications manager skills to add to your resume

Telecommunications manager skills

The most important skills for a telecommunications manager resume and required skills for a telecommunications manager to have include:

  • Telephone Systems
  • Telecommunication
  • VoIP
  • Telecommunications Systems
  • Infrastructure
  • Phone System
  • Avaya PBX
  • Voice Systems
  • IP
  • ACD
  • Disaster Recovery
  • T-1
  • Vendor Management
  • Lan
  • IVR
  • Cisco Voip
  • Data Network
  • RFP
  • SLA
  • CMS
  • Cost Savings
  • T1
  • Vendor Relationships
  • Unified Communications
  • Call Centers
  • Windows
  • Voice Services
  • Nortel PBX
  • Telco
  • Fiber Optic
  • Voice Communications
  • MPLS
  • ISDN
  • NEC
  • Voice Mail Systems
  • Maintenance Contracts
  • PC
  • Mac
  • Level Agreements
  • Cell Phones
  • Contract Negotiations
  • Data Services
  • Telecommunications Services
  • CTI
  • Frame Relay
  • Voice Network
  • Network Services
  • TDM
  • Trouble Tickets
  • VPN

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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