What does a telecommunications manager do?
Telecommunications manager responsibilities
Here are examples of responsibilities from real telecommunications manager resumes:
- Manage the network integration and implementation activities of Nortel OEM products being deploy within the network.
- Achieve network redundancy in the network by implementing advance TCP/IP routing protocols such as EIGRP and BGP.
- Lead the design of redundant VPN infrastructure to ensure optimal fail-over in case of disaster across all sites.
- Manage global upgrade for Alcatel-Lucent VitalQIP DNS servers (100+) that serve IP addressing for 125K+ client devices.
- Manage weekly, monthly and quarterly reviews with key partners to review open issues, SLA s and billing reconciliation.
- Assist in managing Cisco switches by maintain naming protocol on switch and locking, unlocking and configuring ports for QOS.
- Maintain multiple vendor relationships for all telephony solutions ensuring all SLA s are meet.
- Develop RFP's and negotiate vendor contracts (PBX, cellular, and pagers).
- Deploy centralized Avaya architecture and associate call routing technologies including an active disaster recovery capability.
- Coordinate all disconnects of circuits, ISDN lines and T1's.
- Work with IP digital, ISDN, and analog equipment types.
- Monitor real time VTC's to ensure maximum quality and minimum downtime.
- Coauthor wiring RFP, supervise contract bidding, and oversee installation from wiring vendors.
- Train reservation supervisors on how to monitor and run CMS reports on their agents.
- Perform hardware and software updates as needed on PBX, voice mail and IVR systems.
Telecommunications manager skills and personality traits
We calculated that 10% of Telecommunications Managers are proficient in Telephone Systems, Telecommunication, and VoIP. They’re also known for soft skills such as Business skills, Communication skills, and Leadership skills.
We break down the percentage of Telecommunications Managers that have these skills listed on their resume here:
- Telephone Systems, 10%
Coordinate installation/upgrade of telephone systems, PRI and WAN services at all facilities.
- Telecommunication, 9%
Provided telecommunication escalation support for adding/removing services
- VoIP, 7%
Coordinated upgrade of administrative PBX systems migrating to VoIP to improve on site-to-site bandwidth utilization eliminating need for TDM circuits.
- Telecommunications Systems, 6%
Skilled in providing assistance to subscribers and/or users concerning telecommunications systems upgrades and/or special requirements for end users.
- Infrastructure, 6%
Coordinated upgraded of LAN/WAN infrastructure to meet United Health Care standards and improve network availability to meet established service level agreements.
- Phone System, 3%
Provided consulting and service support including training and preparation of instruction and procedure manuals for telephone system operation.
Common skills that a telecommunications manager uses to do their job include "telephone systems," "telecommunication," and "voip." You can find details on the most important telecommunications manager responsibilities below.
Business skills. One of the key soft skills for a telecommunications manager to have is business skills. You can see how this relates to what telecommunications managers do because "it managers must develop and implement strategic plans to reach the goals of their organizations." Additionally, a telecommunications manager resume shows how telecommunications managers use business skills: "created service level agreements for dallas business units and received the highest regional ratings for customer satisfaction 3 consecutive quarters. "
Communication skills. Many telecommunications manager duties rely on communication skills. "it managers must explain their work to top executives and give clear instructions to their subordinates.," so a telecommunications manager will need this skill often in their role. This resume example is just one of many ways telecommunications manager responsibilities rely on communication skills: "processed all bills relating to telecommunications, nynex, long distance, t-1 carrier, faxes, and cellular phones. "
Leadership skills. Another skill that relates to the job responsibilities of telecommunications managers is leadership skills. This skill is critical to many everyday telecommunications manager duties, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." This example from a resume shows how this skill is used: "set standards for new properties to be established according to leadership vision as it relates to infrastructure and technology needs. "
Organizational skills. For certain telecommunications manager responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a telecommunications manager rely on this skill, as "some it managers must coordinate the work of several different it departments to make the organization run efficiently." For example, this snippet was taken directly from a resume about how this skill applies to what telecommunications managers do: "maintained telecom infrastructure key performance indicator metrics (kpi's) to help measure progress toward organizational goals. "
Analytical skills. A commonly-found skill in telecommunications manager job descriptions, "analytical skills" is essential to what telecommunications managers do. Telecommunications manager responsibilities rely on this skill because "it managers must analyze problems and consider and select the best ways to solve them." You can also see how telecommunications manager duties rely on analytical skills in this resume example: "managed telecommunications for over 120 locations including pbx, voice/data cabling, 800 applications, voicemail and acd applications. "
The three companies that hire the most telecommunications managers are:
- Crozer Health2 telecommunications managers jobs
- Res-Care Premier2 telecommunications managers jobs
- AVI Foodsystems1 telecommunications managers jobs
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Compare different telecommunications managers
Telecommunications manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
There are some key differences in the responsibilities of each position. For example, telecommunications manager responsibilities require skills like "telephone systems," "telecommunication," "telecommunications systems," and "infrastructure." Meanwhile a typical vice president of information technology has skills in areas such as "project management," "architecture," "cloud," and "customer service." This difference in skills reveals the differences in what each career does.
Vice president of information technologies earn the highest salaries when working in the automotive industry, with an average yearly salary of $162,421. On the other hand, telecommunications managers are paid more in the finance industry with an average salary of $126,520.vice president of information technologies tend to reach higher levels of education than telecommunications managers. In fact, vice president of information technologies are 8.8% more likely to graduate with a Master's Degree and 0.6% more likely to have a Doctoral Degree.Telecommunications manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
Each career also uses different skills, according to real telecommunications manager resumes. While telecommunications manager responsibilities can utilize skills like "telephone systems," "telecommunication," "telecommunications systems," and "infrastructure," information technology directors use skills like "customer service," "project management," "cloud," and "network infrastructure."
On average, information technology directors earn a higher salary than telecommunications managers. Some industries support higher salaries in each profession. Interestingly enough, information technology directors earn the most pay in the technology industry with an average salary of $145,076. Whereas telecommunications managers have higher pay in the finance industry, with an average salary of $126,520.Average education levels between the two professions vary. Information technology directors tend to reach higher levels of education than telecommunications managers. In fact, they're 5.9% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.Telecommunications manager vs. Service delivery manager
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a telecommunications manager is likely to be skilled in "telephone systems," "telecommunication," "telecommunications systems," and "phone system," while a typical service delivery manager is skilled in "service delivery," "project management," "cloud," and "customer service."
Service delivery managers make a very good living in the finance industry with an average annual salary of $102,592. On the other hand, telecommunications managers are paid the highest salary in the finance industry, with average annual pay of $126,520.service delivery managers typically earn similar educational levels compared to telecommunications managers. Specifically, they're 4.9% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Telecommunications manager vs. Senior development manager
A senior development manager oversees the daily operations of a company's product development team. They mostly have administrative duties, such as spearheading projects and programs, streamlining project requirements, establishing objectives and timelines, setting budgets and guidelines, delegating responsibilities among teams, and monitoring their progress, coordinating every team's efforts to ensure an effective workflow. Being a senior development manager takes years of experience, which they utilize to lead and guide teams in a joint effort to reach project goals and deliver profitable products.
Types of telecommunications manager
Updated January 8, 2025
