Telecommunications specialist jobs near me - 181 jobs

We are seeking an Entry-Level Help Desk Technician to join our team in a hybrid work environment. This role supports core business hours Monday-Friday (7:00 AM-4:00 PM or 8:00 AM-5:00 PM EDT) and follows a hybrid schedule with three days in office per week, though fully remote candidates may be considered for top talent. Responsibilities include providing customer-focused technical support via phone, chat, and a self-service ticketing portal; performing initial troubleshooting; managing and resolving tickets; and documenting issues within a ticketing system. The environment is primarily Microsoft and Windows-based, and this role places a strong emphasis on customer service, communication, and timely resolution. Prior contact center or phone/email support experience is a plus, as is familiarity with ticketing platforms such as ServiceNow, ShareWell, or Spiceworks. Technical experience and certifications such as CompTIA A+ are beneficial but not required-candidates with one to two years of relevant experience or a combination of education and experience are encouraged to apply. *Job Type & Location*This is a Contract position based out of Columbus, OH. *Pay and Benefits*The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Columbus,OH. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

A dynamic tech startup in San Francisco is seeking a foundational Software Engineer (Backend). You will design and build core services that enhance infrastructure reliability and scalability. The ideal candidate has 5+ years of experience in backend systems, with proficiency in Node.js, PostgreSQL, and AWS. This role offers the opportunity to shape the architecture of impactful services in a fast-paced environment, alongside a flexible remote-first culture. #J-18808-Ljbffr

A leading cloud service provider is seeking a Senior Network Security Engineer to enhance their DDoS mitigation technologies and overall network resilience. This remote role involves defining security baselines, supporting network infrastructure, and optimizing DDoS protection platforms. Candidates should have over three years of relevant experience in network security, particularly with traffic analysis and enterprise networking. A competitive salary and a range of benefits are offered as part of the role. #J-18808-Ljbffr

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (East Coast - 7am ET - 4pm ET) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Developadditional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build andestablish procedures for newly established team Participate in a Help DeskOnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Work hours: 7am ET - 4pm ET Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) Acustomer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************

About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is seeking an experienced Telecommunications Specialist who specializes in Local Area Networks (LAN) design and engineering. Candidate must have experience directing technical work and leading the team for on-site installations. Responsibilities Include: Responsible for directing technical work on projects. Performs a variety of analyses and prepares appropriate documentation. Prepares and makes briefings and presentations. Leads team in on-site management of installations. Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software, and connectivity. Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules. Coordinate with Infrastructure Engineering team to review technical drawings, validate cable plans and coordinate cable and or power infrastructure specifics as it relates to installation of LAN hardware. Coordinates with the Vendor PM, COTRs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters. Required Skills, Qualifications and Experience: Experience: Must have 8 years of telecommunications experience Must have at least 7 years of local area network (LAN) experience. Certifications: Must have and maintain a compliant DoD 8570 IAT or IAM Level II Certification, such as Security+CE. Must have and maintain a valid Computing Environment certification, such as CCNP or CCNP-E. Citizenship and Clearance: US Citizenship is required DoD Top Secret Clearance. Education: High School Diploma. Preferred Qualifications: DoD/DLA Experience. Certified Wireless Network Administrator (CWNA) certification. Work Environment and Physical Demand: Must be able to lift 30 -50lbs over your head. Must be able to bend and move around equipment racks. Must have a valid driver's license. Compensation: $90,000 - $115,000 This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest. At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally. 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it. Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact. 401(k) with Match: We match 3% of your contributions with immediate vesting. Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents. Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs. Parental Leave: 15 days of fully paid leave for new parents, because family matters. Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving. Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right. Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create. At AGE, you'll do work that matters, supported by a company that delivers for its people.

Employee Type: Regular-Full time Union/Non: As a Specialist I TIS Network Operations, you will leverage deep experience in Cisco LAN/WAN/Wi‑Fi to architect and optimize enterprise‑scale networks. From hands‑on design and deployment to validation and continuous improvement, you will be a key driver of reliability, performance, and security. Join a team guided by Safety, Integrity, Respect, Inclusion, and High Performance. Apply today! #joinourteam We offer opportunities for growth, generous time off, and a comprehensive compensation, benefits, and retirement plan. #topemployer What You Will Do: * Operational Support: Deliver advanced technical support for network operations, including 24/7 on-call support for critical network issues. * Network Design and Implementation: Lead the design, deployment, and optimization of enterprise-scale Cisco LAN, WAN, and Wi-Fi infrastructures. * New Technology and Infrastructure Development: Develop comprehensive network solutions to meet business requirements, ensuring high availability, security, and scalability. * Technology Testing and Validation: Conduct thorough testing and validation of new network technology to guarantee performance and reliability. * Technology Integration: Integrate new technologies into existing network architectures, ensuring seamless connectivity and performance enhancements. * Technical Leadership: Mentor junior network engineers, fostering a culture of continuous learning and improvement, and provide technical guidance on network initiatives and tasks. * Problem, Incident and Change Review: Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings. * Project Support: Provide support for business projects including Mergers & Acquisitions involving requirement gathering and review and translating requirements into technical network architecture. * Documentation: Develop and maintain detailed network documentation, including design blueprints, configuration guides, and operational procedures. * Risk Management: Identify and document network risks, collaborate with risk assessment teams, and implement remediation plans. * Vendor Management: Manage vendor relationships, including negotiating contracts, and ensuring SLA compliance. * Cost Optimization: Proactively identify and implement cost-saving measures within the network infrastructure. Who You Are: * Bachelor's degree in computer science, networking, or a related field, or equivalent experience. * Minimum 6 years of demonstrable experience in designing, building, deploying, testing, and supporting enterprise large-scale Cisco LAN/WAN/Wi-Fi infrastructure. * Proven track record of managing complex network projects from start to finish. * Excellent problem-solving skills and the ability to troubleshoot complex network issues. * Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. * Experience with service ticketing systems (e.g., ServiceNow) and adherence to ITIL processes. * Cisco Networking: Expert-level knowledge and hands-on experience with Cisco networking technologies, including routers, switches, firewalls, and wireless access points. * Advanced Network Protocols: Proficiency in advanced network protocols such as BGP, OSPF, EIGRP, MPLS, VxLAN, Multi-chassis EtherChannel, VPC, VSS, etc. * Wireless Networks: Extensive experience in designing and managing Cisco wireless networks, ensuring reliable and secure Wi-Fi connectivity. * Data Center Networking: In-depth understanding of data center network architecture and technologies. * Network Security: Strong knowledge of network security principles and best practices, including the implementation of Cisco ISE, Radius, and TACACs systems. * Scripting and Automation: Proficiency in scripting languages such as Python, Bash, or PowerShell for network automation and system integration. * Infrastructure Management and Monitoring Tools: Experience with network monitoring and management tools such as SolarWinds, Netbox, Splunk, and Cisco Prime. Preferred: * Relevant Cisco certifications (e.g., CCNP, CCIE) are highly desirable. * Versa SD-WAN technologies or other SD-WAN vendor experience. * Nokia IP Products - specifically Service Aggregation Router (SAR). Working Conditions: * 24/7 on-call support once every 5-8 weeks. * Involves 15% to 20% of travel across Enbridge Offices in the US. Flex-Work: Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid Physical Requirements: Include but not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time. Mental Requirements: Include but not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. For US Only: Salary ranges from 115,000 USD to 130,000 USD. Salary will based candidate's experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates. Benefits - Regular Employees * PPO & HSO plans (only HSA if participate in the HSO) * No flex credits * 4 SDO days * Holidays Differ from Canada/US * 2 floating holidays (non-union working more than 16 hours) * Family Illness days Savings * 401k match 6% match Pension * Regular full-time and part-time employees can participate in the plan immediately upon hire * Cash Balance Pension plan, Enbridge makes the contributions (not vested until after 3 years) * The plan is fully paid for by Enbridge, no employee contributions * Pay credits are between 4% and 11% of eligible earnings, based on age and service At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting ********************. Information For Applicants: * Applications can be submitted via our online recruiting system only. * We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. * Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit ****************

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. We leverage cutting-edge technology and data-driven strategies to provide exceptional service to our customers. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they're celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let's redefine excellence together! What We're Looking For: We're seeking an experienced and inventive Voice Bot Engineer to lead the design, development, and deployment of intelligent voice bot systems across our customer service platforms, including phone and web interfaces. As part of our growing AI/ML division, you will work closely with product managers, data scientists, and engineers to build next-generation voice interactions powered by Large Language Models (LLMs) and Multilingual Language Models (MLMs). This is a high-impact, high-visibility role for someone excited by cutting-edge conversational AI and driven to deliver seamless, intuitive customer experiences. This is a remote opportunity to work from home. What You'll Do: * Architect and implement robust voice bot solutions that operate effectively across phone-based IVR systems and web-based voice interfaces. * Integrate bots with LLMs and MLMs to create dynamic, multilingual, context-aware conversations. * Collaborate with UX designers to build conversational flows that feel natural, human-like, and contextually adaptive. * Connect voice bots to internal APIs, CRMs, and knowledge bases to power real-time interactions. * Design systems for managing fallback behaviors, intent resolution, escalation, and sentiment analysis. * Build tooling and infrastructure for testing, monitoring, and improving voice bot performance over time. * Ensure compliance with security, privacy, and regulatory standards, especially in financial and consumer data contexts. What You'll Need: * 5+ years of experience developing production-grade voice bots or conversational AI systems. * Proven success integrating bots into telephony systems (Asterisk, Twilio, Amazon Connect, Google Dialogflow CX, etc.). * Deep familiarity with building voice experiences for the web (Web Speech API, VUI design, etc.). * Hands-on experience interfacing bots with LLMs (Gemini, OpenAI, Anthropic, Cohere) and MLMs for multilingual interactions. * Proficiency in languages like Node.js, Typescript, or Python for backend integrations. * Experience working with speech recognition (ASR) and text-to-speech (TTS) engines. * Comfort with real-time messaging, API integrations, and scalable architecture patterns. * Excellent communication skills and a strong sense of ownership in delivering user-facing features. Preferred Qualifications: * Experience in the mortgage, fintech, or regulated financial services domain. * Familiarity with prompt engineering. * Exposure to sentiment detection and emotion-aware dialogue systems. Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. Compensation: The annual salary for this position generally ranges between $120,000 - $140,000. Benefits: * 401(k) * Dental insurance * Disability insurance * Employee discounts * Health insurance * Life insurance * Paid time off * 12 paid holidays per year * Paid training * Referral program * Vision insurance Supplemental pay types: * Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation's Privacy Policy Statement ("Policy") can be reviewed here: ******************************** AmeriSave Mortgage Corporation's California Consumer Privacy Act ("CCPA") Recruitment Disclosure can be reviewed here: ****************************************************** When AmeriSave's Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

Job DescriptionAI Voice Engineer (Low-Latency Conversational AI) We are a large B2C eCommerce brand in the health and wellness space, and we are building a cutting-edge, high-volume outbound AI sales team designed to handle 100,000+ voice calls per month. We are seeking an experienced and highly skilled AI Voice Engineer to be the foundational engineer responsible for bringing our conversational AI agents to life. This is a crucial remote role for a candidate who thrives on solving low-latency challenges, driving conversion rates, and integrating complex systems at massive scale. What You'll Do: Voice Model Integration: Work hands-on with leading commercial voice platforms like ElevenLabs and integrate with top-tier LLMs like ChatGPT/GPT-5 (and similar commercial models) alongside various promising open-source models to optimize conversation quality and cost. Custom LLM Development: Design, build, and fine-tune custom Large Language Models (LLMs) specifically trained on high-volume phone call recordings to ensure natural, context-aware, and highly persuasive sales conversations. Low-Latency Voice Optimization: Architect and implement solutions to achieve ultra-low latency in AI voice responses, ensuring human-like flow and minimizing response delay over the phone network. System Integration: Seamlessly integrate the conversational AI system with core business infrastructure, including CRM platforms (e.g., HubSpot, Klaviyo) and payment systems for end-to-end transaction handling. Prompt Engineering Mastery: Develop advanced and context-aware prompts to maximize the AI agent's effectiveness, maintain brand voice, and steer conversations toward desired sales outcomes. Guardrail Creation & Maintenance: Implement robust guardrails based on detailed sales scripts, legal requirements, and conversation factors to ensure safe, ethical, and on-brand interactions at massive scale. A/B Testing & Conversion Optimization: Design and execute split testing (A/B testing) protocols within the AI environment to continuously improve conversation flows, prompt effectiveness, and ultimately drive higher AI conversion rates (e.g., booked appointments, sales completion). Scalable Code Development: Write clean, efficient, and scalable code primarily in Python (or other popular AI languages like Rust or Go) to manage the high-volume call infrastructure. Workflow Orchestration (n8n): Build and maintain n8n workflows to orchestrate outbound call triggers, lead routing, real-time webhooks, CRM updates, follow-ups (SMS/email), error retries, and human handoff; version and monitor workflows in production. Required Skills: 5+ years of professional experience in software development, with at least 3 years focused on conversational AI, LLMs, or Voice-User Interface (VUI) development. Proven ability to optimize voice applications for low-latency performance and real-time processing. Expert-level proficiency in Python. Experience with cloud platforms (AWS, GCP, Azure) and their AI/ML services is highly desirable. Strong understanding of data pipelines and training custom LLMs/fine-tuning models based on proprietary datasets (like call recordings). Demonstrable experience integrating AI models with external business APIs, specifically CRM and payment processors. Deep expertise in prompt engineering and conversational design principles geared towards direct response or sales outcomes. Experience in setting up and analyzing A/B testing metrics for AI-driven conversion improvements. Familiarity with telephony APIs (e.g., Twilio, Vonage) and voice synthesis/cloning technologies. Why Magik? This is a fully remote opportunity to apply advanced AI techniques to direct revenue generation at a scale rarely seen within a large, established health and wellness eCommerce brand. You will be instrumental in defining the future of our sales organization and directly impacting the company's growth trajectory.

at Ness Romania SRL Job ID 5029 Why Ness We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world. You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression. You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation. Requirements and responsibilities This position's primary purpose is to provision SIP and ISDN services for customer use and CXOne Mpower network infrastructure. The Voice Provisioner will configure the customer's approved connectivity model which can include SIP Trunking, Dedicated Circuits and Number provisioning. This individual will be tasked with reviewing completed TQ's and all pertaining documents to determine appropriate build/configuration. This individual will accept direction from management and senior engineers to complete assigned tasks, document order status in detail and communicate to internal and external teams with professionalism and expedience. What you'll do New, Move, Add, Change and Disconnect orders for dedicated voice (SIP), Dedicated Circuits (MPLS, COLOCATION) and Inbound (Toll Free, DID: local and international) orders. Verifies Connectivity TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request. Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records. During test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build. Including reaching out to other teams as necessary. Interfaces regularly with other internal CXOne Mpower departments such as COGS team: Carrier builds, Carrier testing, Carrier CAC Increase/Decrease, Carrier Disconnects. RespOrg/port In and Out, route and provision inbound number services to the NICE CX network through internal and external carrier systems for Local and International Toll Free and DID's. Works with Voice Engineering teams on Media Server builds and any associated troubleshooting issues. Communicates with customers, carriers, vendors and employees, and ensures all related systems are documented in detail. Performs pretesting with LECs and Vendors if required. Performs quality assurance audits and takes responsibilities for errors. Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. Works in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations. May be required to work nights, evenings and weekends. Follows the company Code of Ethics and CXOne Mpower policies and procedures at all times. Communicate in an effective and professional way with customers in and outside of CXOne Mpower. What you'll bring Bachelor's degree in Telecommunications or related field or equivalent work experience; 5+ years experience in telecommunications; Experience with T1, DS3, OC3, OC12 install and test; Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc); Working knowledge of TCP/IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnetting; Command level knowledge Empirix, Wireshark, Ribbon Analytics; Previous experience with configuring SBCs; Proven track record of excellent communication and conflict resolution skills. Not checking every single requirement? If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills. Let's meet and you may just be the right candidate for one of our roles. At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.

Job DescriptionBenefits: Bonus based on performance Flexible schedule Free uniforms Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are seeking a Telecommunications Technician to join our team! As a Telecommunications Technician, you will be installing new telecommunications systems, repairing existing telecommunications systems, and upgrading outdated equipment and systems. You will also be troubleshooting systems that are having trouble, running diagnostic tests, ordering replacement components, and ensuring every system you touch is working properly. The ideal candidate has experience with telecommunications equipment, excellent communication skills, and enjoys problem-solving complex issues. Responsibilities Install new telecommunications equipment for customers Troubleshoot existing equipment that isnt working, run diagnostic tests, and fix any problems that arise Upgrade outdated equipment Walk the customer through any new or updated equipment to ensure everyone knows how to use it properly Maintain a clean and safe working environment by always wearing proper PPE and following safety procedures Qualifications Excellent customer service skills Previous experience with telecommunications equipment desired Strong analytical and troubleshooting skills Must be comfortable working on your feet, in tight spaces, and a variety of weather conditions This is a remote position.

Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: IT Infrastructure Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (***************************************************** Pay Range: $50.68 - $75.51 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Join a nationally recognized academic medical center where innovation and reliability meet purpose. As a Network Architect at Rush University Medical Center, you'll play a critical role in designing, implementing, and maintaining the secure, high-performance network infrastructure that powers our patient care, research, and education missions. In this role, you'll serve as a subject matter expert for enterprise networking - leading initiatives across LAN, WAN, data center, and cloud environments. You'll architect resilient solutions, optimize performance, and drive improvements that ensure seamless connectivity for clinicians, staff, and patients alike. This position offers the opportunity to collaborate across technical teams, apply your expertise in advanced routing, switching, and security technologies, and shape the future of network services at one of the nation's top healthcare organizations. While the role may be performed remotely, the selected candidate will be expected to travel to the Rush campus in Chicago up to four times per year for strategic meetings focused on network design, planning, and roadmap reviews. If you're passionate about building robust, scalable, and secure networks that make a real-world impact, we'd love to have you on our team. Responsibilities: * Plan, design, deploy, maintain, and support the hospitals local area networks (LANs), wide area networks (WANs), Datacenters, Cloud infrastructure, including routers, firewalls, switches, VPN appliances, wiring and other hardware as assigned. * Monitor the network to ensure security of data and access privileges. * Analyze and resolve network hardware and software problems in a timely and accurate fashion and provide end-user assistance and training where required. * Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. * Develop strategies and plan for infrastructure growth based on business demands. * Develop standards to help reduce error and reducing mean time to resolution for outages. * Plan and design tangible solutions that will improve performance of services within the Network Services portfolio. * Plan network hardware upgrades, maintenance fixes, and vendor-supplied patches. * Define metrics, monitor, and test and troubleshoot network performance and provide network performance statistics and reports. * Recommend, schedule, and perform network improvements, upgrades, and repairs. * Collaborate with IT management and staff, departments, and other agencies in the development, deployment, and support of new network-based programs and applications. * Provide guidance and technical support to peers and serve as an escalation point for help desk related issues. * Develop, maintain, and ensure the accuracy and completeness of network related technical documentation as needed. Help drive a consistent set of standards for equipment, configuration, and operational procedures. * Coordinate with other team members, court departments and agencies to deliver solutions and configuration items without impacting hospital operations and or patient safety. * Communicate service disruptions. * Perform other duties as assigned. Required Job Qualifications: * Subject matter expert for Cisco routers and switches platforms supporting LAN, WAN, Datacenter * Bachelors Degree and 7 years of relevant experience in Networking or An associates degree and 9 years of relevant experience * 7+ years of operational systems and support experience in a large networked WAN environment * 3+ years of data center design * SME for network protocols and concepts such as Spanning tree, EIGRP, BGP, HSRP, VOIP, QOS, TCP/IP, 802.1q, 802.1x, MPLS, DNS, Syslog, TACACS, SD-WAN, OSPF * Ability to work with network security devices such as Cisco IDS/IPS devices, F5, Firepower, Juniper, Palo Alto, ASA, and ACS with an understanding of how to baseline and set alerting features of IDS signatures and work with security policies * Demonstrated ability on WAN infrastructure consisting of a mixture of MPLS, Point to Point, Internet and DMVPN technologies utilizing SD-WAN appliances. * Experience with network access control technologies such as 802.1x * Working knowledge of remote access VPNs (IPSEC, global protect, DMVPN) * Proficient with monitoring and logging tools for access management and troubleshooting using tools such as Syslog, ACS, Netflow (Plixer scrutinizer) Solarwinds and protocol analyzers. * Prior experience using industry established project management techniques in accomplishing strategic objectives. * Experienced with ITSM functionalities such as change control, CMDB, ticket system. * In depth understanding of disaster recovery, design, implementation, and testing. * SME for routing and switching technologies. * SME for IP Addressing and Subnetting, including design and implementation. * SME for DNS and DHCP, including design and implementation. * SME for VLANs and networking to support servers and storage. * Experience supporting large wireless networks environment with Cisco and Meraki * Experience with Quality of Service, for Voice and Video * Ability and availability to work occasional nights/weekends assignments as necessary. * Demonstrated ability to work independently and within a team environment to ensure performance, reliability, and security in a dynamic 24-7-365 production network environment. * Some travel may be required. * Customer focused attitude. * Excellent communications skills both written and verbal. Preferred Job Qualifications: * CCNP is preferred * Cloud experience a plus * Experience with Cisco DNA, ACI, SDN Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

will be fully remote and can be hired anywhere in the continental U.S. The Partner Architect - Palo Alto Networks (PAN) serves as a strategic technical advisor and enablement leader, bridging Optiv's sales, services, and partner ecosystems. This role drives pre-sales excellence through deep technical expertise, hands-on solution demonstrations, and enablement programs that enhance both internal teams and client outcomes. The Partner Architect - PAN will champion assigned partner technologies-showcasing use cases, aligning solutions with client goals, and ensuring seamless integration across Optiv's portfolio. How you'll make an impact Technical Enablement & Sales Support * Deliver detailed presentations and demonstrations of partner technologies to internal teams and clients. * Develop and maintain technical sales tools and documentation, including: * Sizing guidelines * Best practice and integration guides * Solution design and implementation documentation * Lead use case development and create reusable demonstration assets. * Build and execute enablement sessions and workshops for sales and technical teams. Solution Strategy & Architecture * Define and document solution architectures, product matrices, and roadmap alignment for partner technologies. * Provide SKU guidance, bundling strategies, and partner service mapping to drive consistent solution delivery. * Collaborate with client advisory and delivery teams to ensure alignment with best practices and deployment standards. * Validate service offerings and scoping for technical accuracy and consistency. Client Engagement & Value Realization * Support client retention and technology optimization through advisory and best-practice assessments. * Conduct client workshops to maximize solution adoption and identify upsell opportunities. * Partner with Client Solution Architects to ensure clients realize full value from their technology investments. * Serve as an escalation point for complex partner-related services and solution challenges. Collaboration & Continuous Learning * Shadow partner engineering and internal consulting teams periodically to stay aligned on evolving capabilities. * Contribute to internal communities of practice and knowledge-sharing initiatives. * Maintain expert-level technical certifications in assigned partner technologies. What we're looking for * 5+ years of hands-on experience with Palo Alto Networks Strata, SASE, and Prisma Browser. * Expert-level certification(s) in at least one assigned partner technology. * Proven track record in both pre-sales and post-sales technical roles. * Exceptional communication, presentation, and writing skills, including experience with large-audience engagements. * Strong ability to translate complex technical concepts into business value. * Ability to travel up to 40% for client meetings, partner events, and enablement sessions. #LI-SM1 #LI-Remote What you can expect from Optiv * A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. * Work/life balance * Professional training resources * Creative problem-solving and the ability to tackle unique, complex projects * Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. * The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

The NOC is the central point of communication for the IT organization. Communication between the different technical teams flows through the NOC. Because of this, NOC team members need to be able to effectively communicate technical issues with technical and non-technical people. NOC Technicians handle systems monitoring, alert triage, client requests and escalate issues to higher-level resources as necessary. NOC Technicians will find themselves in an ideal position for learning a wide collection of technologies and can look forward to crucial experience with network gear, Linux and Windows servers and the engineers who built the systems. What you will do: Create, investigate, resolve or escalate trouble tickets for issues received via monitoring systems, telephone, email, or client portals for issues relating to, but not limited to: server and network alerts, remote access (VPN) connectivity, network connectivity issues, system backups, remote network discovery and troubleshooting, DNS, email, spam filtering and web hosting. Understand and deliver on ticket escalation expectations. Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur. Reporting progress to clients and notifying them of resolutions through various sorts of documentation. Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Attends to obligations and supports other company initiatives as directed. The kind of people we look for: Versatile people who thrive on variety and challenge Excited about working in a fast-paced environment Innate problem solvers who want to grow in a flexible, collaborative culture Takes initiative, pushes boundaries, motivated to innovate Talented individuals with a growth mindset who want to use their learning and relationship-building skills Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality Qualifications: Associates Degree in Networking and Systems Administration or equivalent work experience. Must have a good technical understanding of VoIP, DNS, VPN, TCP /IP, and DHCP. Strong working knowledge of OS(s) including Windows and Linux. 1-3 years of experience with IT Network Operations support in a professional environment. Experience utilizing network monitoring platforms or custom tools. Willingness to work flexible schedules including weekends and support a 24X7 operation. Requires strong problem solving, time management, flexibility, and communication skills. Must have the ability to multi-task, organize and document many tasks at one time. Excellent verbal and written communication skills, presentation, and problem-solving skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. Experience in creating technical documentation (technical bulletins, how to guides, etc.) Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. Willingness and ability to work flexible hours. Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Employees may experience the following physical demands for extended periods of time: Sitting, standing, and walking (95-100%) Keyboarding (70-90%) Viewing computer monitor (90-95%)

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation! DESCRIPTION As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch Voice's network utilizing various network monitoring systems and direct access to switches, DACS routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions. NOC Technicians engage with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues. This is a 3rd shift position, Friday - Monday 9:00pm - 7:30am Central. Your Impact & Responsibilities * Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request. * Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance. * Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner. * Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment. * Accept on-call responsibilities on a rotating schedule with other technicians. * Be available for overtime work assignments when requested. * NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management. * Some required travel related to training, meetings and service coverage issues. REQUIREMENTS * Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred * Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles. * Strong problem solving and analytical skills. * Domestic and International LD Voice * Exhibits a high level of initiative and resourcefulness. * Excellent written and verbal communication skills * Proven documentation skills with consistent accuracy of details. * Superior customer service skills. * Self-starter with a high energy level. * Exhibits a high level of adaptability/flexibility. * Well-developed sense of urgency; follow through. This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; Denver, CO; San Antonio, TX OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: ******************************* No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits * STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. * CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. * SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. * TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. * PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. * WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. * MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is between $27 - $31/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until November 20, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Greetings Everyone Who are we? For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ***************************** Job Summary: We are looking for a Senior GCP Platform Engineer with expertise in networking to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing network infrastructure on Google Cloud Platform (GCP). The ideal candidate will have a deep understanding of networking concepts and extensive experience with GCP networking services such as Google Interconnect, VPCs, Firewalls, and network security. Responsibilities: Design, deploy, and maintain network infrastructure on Google Cloud Platform (GCP) to meet the organization's requirements for scalability, performance, and security. Implement and manage Google Interconnect and other connectivity solutions to establish reliable and high-performance network connections between on-premises data centers and GCP. Configure and manage Virtual Private Clouds (VPCs), subnets, routes, and network policies to ensure efficient network traffic management and isolation. Design and implement network security controls, including firewalls, VPNs, and identity and access management (IAM) policies, to protect GCP resources from unauthorized access Monitor network performance and troubleshoot network-related issues to ensure optimal performance and availability of GCP services and applications. Collaborate with cross-functional teams, including DevOps, Security, and Infrastructure teams, to design and implement network solutions that align with business requirements and security best practices. Provide guidance and support to junior engineers and team members on networking best practices, GCP networking services, and troubleshooting techniques. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 6+ years of experience in network engineering or infrastructure engineering roles. 3+ years of experience working on a public cloud (GCP, Azure, AWS) with a minimum of 1 year of hands-on experience with Google Cloud Platform (GCP) networking services. Proficiency in configuring and managing Google Interconnect, VPCs, subnets, routes, and network security controls on GCP. Strong understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, BGP, and MPLS. Experience with network monitoring and troubleshooting tools, such as Wireshark, TCPdump, and Google Cloud Monitoring. Experience with Infrastructure as Code (IaC) tools like Terraform Certifications such as Google Professional Cloud Network Engineer or Google Professional Cloud Architect are a plus. Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced, team-oriented environment. Compensation, Benefits and Duration Minimum Compensation: USD 51,000 Maximum Compensation: USD 178,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

(s): 1 Duration: 3 Months+ Education Recommendations Currently a candidate for a bachelor's degree or diploma in Computer Science, Computer Systems Engineering, or a related field with an accredited school in the US. Dell, Omni, Nuage, 77xx, switches and routers IPAM solutions Software Define Networking (SDN) Sysadmin skillset Ansible scripting It would be nice if you also had: Red Hat OpenShift (preferred) or VMware Kubernetes application deployment GCP (preferred) or Public Cloud GitLab, Jenkins, Artifactory API / script development As part of our team, you will: Supporting network equipment, including routers, proxy servers, switches, DNS, and DHCP Design and implement new network solutions and/or improve the efficiency of current networks Help maintain our infrastructure, including dual-stack network design and management, dynamic routing protocols, and load balancing Implement Firewall rules

Job Posting End Date 01-20-2026 Please note the job posting will close on the day before the posting end date. The position involves supporting enterprise network transport operations, focusing on the installation, configuration, and performance analysis of transport network technologies. The role includes maintaining various transport networks such as Fiber Optic Cable, DWDM, and microwave systems, while also participating in a rotating on-call schedule for 24x7 support. Job Description What You'll Do: * Installation and Configuration: Set up and configure transport network technologies, ensuring optimal performance and reliability. * Network Operation and Maintenance: Manage and maintain various transport networks, including Fiber Optic Cable, DWDM, Ciena, Nokia, Ribbon, Icons, Microwave (Aviat), and P25 radio systems, ensuring they operate efficiently. * Issue Resolution: Analyze and troubleshoot complex network issues and projects, implementing effective solutions to restore service and improve functionality. * On-Call Support: Participate in a rotating on-call schedule to provide ongoing support and ensure continuous network operations. * Cross-Functional Collaboration: Work closely with cross-functional teams to integrate transport network solutions seamlessly, enhancing overall system performance. * Documentation Development: Create and maintain comprehensive documentation for network configurations and operational procedures, facilitating knowledge sharing and consistency. * Performance Monitoring: Regularly monitor network performance metrics, identifying areas for improvement and implementing enhancements to optimize network efficiency. * Network Upgrades and Expansions: Assist in planning and executing upgrades and expansions of the network infrastructure to accommodate growth and evolving technology needs. What We're Looking For: Infrastructure Engineer Senior (SG7): Education: Bachelor's degree in computer science, engineering, or related technical field is required. Experience: 5 years of relevant work experience is required An equivalent combination of education and related experience may be considered. Infrastructure Engineer (SG8): Education: Bachelor's degree in computer science, engineering, or related technical field is required. Experience: 7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered. Nice-to-have: * ITIL Experience: Familiarity with ServiceNow or similar ITIL platforms is advantageous. * Transport Network Expertise: Experience with transport networks, including Fiber Optic (ADSS and OPGW), DWDM, Ciena, Nokia, Ribbon, ICON, and Microwave (Aviat), as well as network monitoring and management tools like MCP & Provision. * Communication and Analytical Skills: Strong communication, analytical, and problem-solving abilities. * Independence: Capable of working independently with minimal direct supervision. * Licenses/Certifications: Possession of CCNA or equivalent certification from a transport network vendor. What you'll get: Infrastructure Engineer (SG7): $85,081 - $106,354 Infrastructure Engineer (SG8): $96,110 - $124,941 In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Where Putting the Customer First Powers Everything We Do At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! #AEPCareers #LI-ONSITE Compensation Data Compensation Grade: SP20-007 Compensation Range: $87,633.00 - $128,688.00 The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Discover the perfect place to grow and make a difference by joining an iconic financial institution. Be a part of game-changing initiatives that will elevate your career to the next level. As a Principal Infrastructure Engineer at JPMorgan Chase within the Data Center Networking group, you will leverage your extensive knowledge of software, applications, and technical systems and processes in infrastructure engineering, along with advanced expertise in other disciplines. You will contribute to the development of technical methods in a specialized field or area, aligning with product development methodologies. Your role involves applying in-depth expertise and problem-solving methodologies to plan, accomplish, and review tasks across multiple large-scope projects in various technical areas. Job Responsibilities Manages multiple technical areas and collaborates on technology projects across different technical domains Promotes and champions the development of technological methods, techniques, and various analytical approaches across the infrastructure engineering domain Ensures technical compliance, risk, and security, is adopted and that service level agreements and solution scalability needs are met Engages multiple stakeholders and complex projects consisting of large teams Applies cross-functional technical expertise, leadership, and comprehensive business knowledge to a broad range of infrastructure engineering areas by communicating, managing, and implementing strategic and operational plans Develops and executes the function's objectives with accountability for outcomes Be responsible for staffing, budget and relevant profit and loss Mentors and coaches junior engineers and technologists Champions the firm's culture of diversity, opportunity, inclusion, respect for team members and prioritizes diverse representation Drive adoption of infrastructure automation, SDN, and network-as-code practices to improve agility and reduce manual risk. Oversee lifecycle management, including hardware/software upgrades, end-of-life tracking, and technology refresh programs. Required qualifications, capabilities, and skills Formal Training or certification in Data Center Networking and 10+ years applied experience in data center network engineering and operations, with at least 5 years in a leadership role. Deep technical expertise in data center networking technologies: Cisco, Arista, Juniper, Nexus, ACI, BGP, EVPN, VXLAN, etc. Strong experience with automation frameworks (e.g., Ansible, Terraform, Python, CI/CD pipelines) for network infrastructure. Solid understanding of risk management, compliance standards (e.g., SOX, FFIEC, MAS), and audit processes. Demonstrated success in leading stability and resiliency programs including change management, incident response, and RCA. Experience managing and developing large cross-functional teams within the infrastructure engineering discipline Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale Experience leading complex projects supporting infrastructure engineering design, scaling, resilience, and system performance assessments Extensive experience hiring, developing, and recognizing talent Experience managing and developing budgets Preferred qualifications, capabilities, and skills Deliver and maintain highly stable and resilient network environments supporting mission-critical financial applications. Partner with cybersecurity, application, and cloud teams to ensure robust, secure, and scalable infrastructure designs. Develop and execute network roadmaps and engineering plans aligned with enterprise strategy. Lead and mentor a global team of network engineers and technical leads; develop talent and build succession plans. Manage vendor relationships, contracts, and performance tied to data center network services.

Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly FLSA Status: Non Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On Campus Work Hours: M-F 8-5 Flexible schedule when required. Worker Status: Must be able to legally work in the United States without visa sponsorship SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V). Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating systems and network architecture, configuration, and protocols; Knowledge of client-server technologies. Operating Systems Administration Familiarity with scripting languages (PowerShell, Python, or Bash) for automation. Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Strong understanding of Active Directory or LDAP directory services. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management) Knowledge of essential network and system security concepts Working understanding of firewalls and network ACLs Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance) Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites) Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management) Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified. Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Experience working within enterprise Information Security frameworks to protect data and secure systems. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Maintain system documentation, including network diagrams, procedures, and configuration details Responsible for designing and managing account creation and deletion processes. Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC. Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration. Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of the network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Plan and submit projects to Change Management for projects which may impact users, or the campus community. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Knowledge of internal operating system technology, computer operations and hardware, and network communications theory Ability to use performance monitoring software and interpret results. Ability to perform preventative and remedial maintenance to operating system(s). Ability to interface/integrate campus defined operating system(s) with software and other systems. Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications. Ability to establish and document operations procedures. Knowledge of network operating system and network architecture, configuration, and protocols. Knowledge of client server technologies. Knowledge of data communication network architecture, configuration, protocols, and interfaces. Knowledge of operating systems and storage capacity, including ability to perform capacity planning. Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Ability to develop and execute disaster recovery plans. Ability to establish data security standards and procedures. Ability to tune database systems and maintain database software. Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.). Knowledge of network traffic and performance parameters to interpret variance and service impact to users. Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.). Understanding of connectivity, system integration, and traffic issues. General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements. Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities. Knowledge of telecommunications and video industry standards. Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features). Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training may occasionally be required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.