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Telecommunications system analyst skills for your resume and career
13 telecommunications system analyst skills for your resume and career
1. Telecommunication
- Participated in Y2K readiness survey of the Saudi Arabian telecommunication system.
- Assist with the daily telecommunication operations, analysis and troubleshooting.
2. ACD
ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.
- Provided software and hardware support and design for ACD and PBX systems in an Aspect/Avaya Call Center environment.
- Consult with Call Center Management to define business requirements and analyze ACD configuration, including CMS report interpretation.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provide customer service and problem resolution to all participants and local customers.
- Provided customer service and user training & documentation.
4. PBX
PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.
- Project Management support for private branch exchange (PBX) systems' installation and upgrades.
- Managed numerous network services projects such as integrating data circuits on existing local T1 access lines currently facilitating voice PBX installations.
5. VoIP
- Accessed Ops-Manager application to troubleshoot and perform maintenance for user telephone accounts in VoIP Network.
- Supported the upgrade to Avaya CM VoIP platforms at all hospital campus.
6. IVR
An Interactive Voice Response is a customer service system that operates telephonically by automating calls to your business. This technology monitors the synthesis of touch-tone and voice inputs. A user can access a database of information via phone.
- Provided significant technical expertise to implement IVR technology using advanced voice network service capabilities.
- Researched and documented company's existing outdated IVR system and replaced it with newer hardware/software package.
7. Communications Systems
A communications system otherwise called a communication system is a collection of communications equipment integrated into a coherent system and allows people to keep in touch with each other over a geographical system.
- Performed Quality Assurance, Operational Test and Evaluation and Hardware Acceptance Tests of Military Telecommunications systems.
- Implement and administer voice communications systems including phone systems, voicemail systems, cellular and pager systems and devices.
8. System Upgrades
System upgrading refers to adding and updating new and old application software of a particular operating system to make the performance functional and better.
- Coordinated, managed and performed system upgrades for all associated UC systems.
- Attended regular, week-long, pre-release implementation training at BellCore's New Jersey facility to prep for system upgrades/enhancements.
9. Phone System
- Worked with Field Technicians to manage Mitel Telephone System designs, and system installations customized to each client's site needs.
- Maintained telephone systems including voice mail and call accounting for three building campus.
10. PC
- Installed and troubleshoot 200+ Personal Computers (PC) and DEC terminals in several County of San Diego agencies and offices.
- Provide internal computer security departmental end-user PC training for newly planned implementation of a distributed processing computing environment.
11. Mac
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
- Provided day-to-day support for MAC requests.
- Managed MAC for all telephone hardware and software, including: configuration, cross-connecting operations, installation and servicing of telephones/related.
12. CMS
A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.
- Reported call center activity within Avaya Call Management Systems (CMS) R16.
- Participated in discussions with CMS leaders and leaders in the provider community to identify providers needing education in clinical documentation.
13. DOD
Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.
- Analyze office administration support for analysts supporting DOD projects to identify efficiency opportunities to prototype and write report of analysis findings.
- Interacted with other federal agencies to assist in providing solutions for potential vulnerabilities of DoD facilities in the National Capital Region.
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List of telecommunications system analyst skills to add to your resume

The most important skills for a telecommunications system analyst resume and required skills for a telecommunications system analyst to have include:
- Telecommunication
- ACD
- Customer Service
- PBX
- VoIP
- IVR
- Communications Systems
- System Upgrades
- Phone System
- PC
- Mac
- CMS
- DOD
Updated January 8, 2025