Post job
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Telecommunications system analyst skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical telecommunications system analyst skills. We ranked the top skills for telecommunications system analysts based on the percentage of resumes they appeared on. For example, 15.7% of telecommunications system analyst resumes contained telecommunication as a skill. Continue reading to find out what skills a telecommunications system analyst needs to be successful in the workplace.

13 telecommunications system analyst skills for your resume and career

1. Telecommunication

Here's how telecommunications system analysts use telecommunication:
  • Participated in Y2K readiness survey of the Saudi Arabian telecommunication system.
  • Assist with the daily telecommunication operations, analysis and troubleshooting.

2. ACD

ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.

Here's how telecommunications system analysts use acd:
  • Provided software and hardware support and design for ACD and PBX systems in an Aspect/Avaya Call Center environment.
  • Consult with Call Center Management to define business requirements and analyze ACD configuration, including CMS report interpretation.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telecommunications system analysts use customer service:
  • Provide customer service and problem resolution to all participants and local customers.
  • Provided customer service and user training & documentation.

4. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how telecommunications system analysts use pbx:
  • Project Management support for private branch exchange (PBX) systems' installation and upgrades.
  • Managed numerous network services projects such as integrating data circuits on existing local T1 access lines currently facilitating voice PBX installations.

5. VoIP

Here's how telecommunications system analysts use voip:
  • Accessed Ops-Manager application to troubleshoot and perform maintenance for user telephone accounts in VoIP Network.
  • Supported the upgrade to Avaya CM VoIP platforms at all hospital campus.

6. IVR

An Interactive Voice Response is a customer service system that operates telephonically by automating calls to your business. This technology monitors the synthesis of touch-tone and voice inputs. A user can access a database of information via phone.

Here's how telecommunications system analysts use ivr:
  • Provided significant technical expertise to implement IVR technology using advanced voice network service capabilities.
  • Researched and documented company's existing outdated IVR system and replaced it with newer hardware/software package.

7. Communications Systems

A communications system otherwise called a communication system is a collection of communications equipment integrated into a coherent system and allows people to keep in touch with each other over a geographical system.

Here's how telecommunications system analysts use communications systems:
  • Performed Quality Assurance, Operational Test and Evaluation and Hardware Acceptance Tests of Military Telecommunications systems.
  • Implement and administer voice communications systems including phone systems, voicemail systems, cellular and pager systems and devices.

8. System Upgrades

System upgrading refers to adding and updating new and old application software of a particular operating system to make the performance functional and better.

Here's how telecommunications system analysts use system upgrades:
  • Coordinated, managed and performed system upgrades for all associated UC systems.
  • Attended regular, week-long, pre-release implementation training at BellCore's New Jersey facility to prep for system upgrades/enhancements.

9. Phone System

Here's how telecommunications system analysts use phone system:
  • Worked with Field Technicians to manage Mitel Telephone System designs, and system installations customized to each client's site needs.
  • Maintained telephone systems including voice mail and call accounting for three building campus.

10. PC

Here's how telecommunications system analysts use pc:
  • Installed and troubleshoot 200+ Personal Computers (PC) and DEC terminals in several County of San Diego agencies and offices.
  • Provide internal computer security departmental end-user PC training for newly planned implementation of a distributed processing computing environment.

11. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how telecommunications system analysts use mac:
  • Provided day-to-day support for MAC requests.
  • Managed MAC for all telephone hardware and software, including: configuration, cross-connecting operations, installation and servicing of telephones/related.

12. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how telecommunications system analysts use cms:
  • Reported call center activity within Avaya Call Management Systems (CMS) R16.
  • Participated in discussions with CMS leaders and leaders in the provider community to identify providers needing education in clinical documentation.

13. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how telecommunications system analysts use dod:
  • Analyze office administration support for analysts supporting DOD projects to identify efficiency opportunities to prototype and write report of analysis findings.
  • Interacted with other federal agencies to assist in providing solutions for potential vulnerabilities of DoD facilities in the National Capital Region.
top-skills

What skills help Telecommunications System Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of telecommunications system analyst skills to add to your resume

Telecommunications system analyst skills

The most important skills for a telecommunications system analyst resume and required skills for a telecommunications system analyst to have include:

  • Telecommunication
  • ACD
  • Customer Service
  • PBX
  • VoIP
  • IVR
  • Communications Systems
  • System Upgrades
  • Phone System
  • PC
  • Mac
  • CMS
  • DOD

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse computer and mathematical jobs