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Become A Telecommunications Technician

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Working As A Telecommunications Technician

  • Communicating with Persons Outside Organization
  • Updating and Using Relevant Knowledge
  • Documenting/Recording Information
  • Repairing and Maintaining Electronic Equipment
  • Getting Information
  • $63,710

    Average Salary

What Does A Telecommunications Technician Do

Telecommunications equipment installers and repairers, also known as telecom technicians, set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet.

Duties

Telecommunications equipment installers and repairers typically do the following:

  • Install communications equipment in offices, private homes, and buildings that are under construction
  • Set up, rearrange, and replace routing and dialing equipment
  • Inspect and service equipment, wiring, and phone jacks
  • Repair or replace faulty, damaged, and malfunctioning equipment
  • Test repaired, newly installed, and updated equipment to ensure that it works properly
  • Adjust or calibrate equipment settings to improve its performance
  • Keep records of maintenance, repairs, and installations
  • Demonstrate and explain the use of equipment to customers

Telephone, computer, and cable telecommunications systems rely on equipment to process and transmit vast amounts of data. Telecommunications equipment installers and repairers install and service this equipment.

These workers use many different tools to inspect equipment and diagnose problems. For instance, to locate distortions in signals, they may employ spectrum analyzers and polarity probes. They also commonly use hand tools, including screwdrivers and pliers, to take equipment apart and repair it.

Many telecom technicians also work with computers, specialized hardware, and other diagnostic equipment. They follow manufacturers’ instructions or technical manuals to install or update software and programs for devices.

Telecommunications equipment installers and repairers who work at a client’s location must track hours worked, parts used, and costs incurred. Workers who set up and maintain lines outdoors are classified as line installers and repairers.

The specific tasks of telecom technicians vary depending on their specialization and where they work.

The following are examples of types of telecommunications equipment installers and repairers:

Central office technicians set up and maintain switches, routers, fiber optic cables, and other equipment at switching hubs, called central offices. These hubs send, process, and amplify data from thousands of telephone, Internet, and cable connections. Telecom technicians receive alerts on equipment malfunctions from auto-monitoring switches and are able to correct the problems remotely. 

Headend technicians perform similar work to central office technicians, but work at distribution centers for cable and television companies, called headends. Headends are control centers in which technicians monitor signals for cable network companies that provide cable television and modem services to subscribers in the local area.

PBX installers and repairers set up and service private branch exchange (PBX) switchboards. This equipment relays incoming, outgoing, and interoffice telephone calls and may process Internet access and telephone communications, such as Voice over Internet Protocol (VoIP) technology.

PBX installers and repairers connect telecom equipment to communications cables. They test and repair the connections to ensure that adequate power is available and communication links work properly. They install and repair frames, supports, power systems, alarms, and telephone sets. Because switches and switchboards are computerized, PBX installers also install software or program the equipment.

Station installers and repairers—sometimes known as home installers and repairers—set up and repair telecommunications equipment in customers’ homes and businesses. For example, they set up modems to install telephone, Internet, and cable television services.

When customers have problems, station repairers test the customer’s lines to determine if the problem is inside the building or outside. If the problem is inside, they try to repair it. If the problem is outside, they refer the problem to line repairers.

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How To Become A Telecommunications Technician

Telecommunications equipment installers and repairers typically need postsecondary education in electronics, telecommunications, or computer technology and receive on-the-job training. Industry certification is required for some positions.

Education

Postsecondary education in electronics, telecommunications, or computers is typically needed for telecom technicians. 

Technical instruction in basic electronics, telecommunications, and computer science offered in community colleges and technical schools may be particularly helpful. Most programs lead to a certificate or an associate’s degree in electronics repair, computer science, or related subjects.

Some employers prefer to hire candidates with an associate’s degree, particularly for positions such as central office technicians, headend technicians, and those working with commercial communications systems.

Training

Once hired, telecom technicians receive on-the-job training, typically lasting a few months. Training involves a combination of classroom instruction and hands-on work with an experienced technician. In these settings, workers learn the equipment’s internal parts and the tools needed for repair. Technicians who have completed postsecondary education often require less on-the-job instruction than those who have not. 

Some companies may send new employees to training sessions to learn about equipment, procedures, and technologies offered by equipment manufacturers or industry organizations.

Because technology in this field constantly changes, telecom technicians must continue learning about new equipment over the course of their careers.

Licenses, Certifications, and Registrations

Some technicians must be certified to perform certain tasks or to work on specific equipment. Certification requirements vary by employer and specialization.

Organizations, such as the Society of Cable Telecommunications Engineers, offer certifications for telecom technicians. Some manufacturers also provide certifications for working with specific equipment.

Advancement

Advancement opportunities often depend on previous work experience and training. Repairers with extensive knowledge of equipment may be qualified to become manufacturing sales representatives.

Important Qualities

Color vision. Telecom technicians must be able to distinguish different colors because they work with color-coded wires.

Customer-service skills. Telecom technicians who work in customers’ homes and offices, should be friendly and polite. They must be able to teach people how to maintain and operate communications equipment.

Dexterity. Telecom technicians’ tasks, such as repairing small devices, connecting components, and using hand tools, require a steady hand and good hand–eye coordination.

Mechanical skills. Telecom technicians must be familiar with the devices they install and repair, their internal parts, and the appropriate tools needed to use, install, or fix them. They must also be able to understand manufacturers’ instructions when installing or repairing equipment.

Troubleshooting skills. Telecom technicians must be able to troubleshoot and devise solutions to problems that are not immediately apparent.

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Telecommunications Technician jobs

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Telecommunications Technician Career Paths

Telecommunications Technician
Project Manager Program Manager Business Developer
Business Development Manager
9 Yearsyrs
Lead Technician Technical Support Specialist Information Technology Manager
Chief Information Officer
11 Yearsyrs
Field Service Technician Service Manager General Manager
Chief Operating Officer
11 Yearsyrs
Network Engineer Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Data Center Technician Data Center Engineer Data Center Operator
Data Center Manager
9 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Technician Service Manager General Manager
Director Of Sales
10 Yearsyrs
System Technician Field Service Technician Senior Field Engineer
Field Engineering Manager
8 Yearsyrs
System Technician Field Technician Field Supervisor
Field Operation Manager
8 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Technician Maintenance Technician
Maintenance Supervisor
7 Yearsyrs
Field Technician Project Manager General Manager
Owner/Operator
6 Yearsyrs
Project Manager Consultant Senior Consultant
Product Manager
7 Yearsyrs
Computer Technician Systems Engineer Product Manager
Research And Development Technician
6 Yearsyrs
Lead Technician Senior Consultant Product Manager
Sales Manager
5 Yearsyrs
Network Engineer Network Administrator Systems Analyst
Systems Manager
7 Yearsyrs
Computer Technician Technician Technical Manager
Technical Director
7 Yearsyrs
Field Technician Technical Support Specialist Information Technology Manager
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Zoning Technician 6.9 years
Headend Technician 6.6 years
Telecom Technician 3.6 years
Network Technician 3.1 years
Fiber Technologist 2.8 years
Data Technician 2.7 years
Technician 2.6 years
Field Technician 2.4 years
Network Installer 2.2 years
Cable Technician 2.1 years
Wiring Technician 2.0 years
Top Employers Before
Technician 12.1%
Installer 3.9%
Cashier 3.2%
Top Employers After
Technician 12.2%

Telecommunications Technician Demographics

Gender

Male

87.1%

Female

11.6%

Unknown

1.2%
Ethnicity

White

79.3%

Hispanic or Latino

12.6%

Asian

6.2%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

55.2%

Carrier

20.7%

French

6.0%

Vietnamese

1.7%

Kurdish

1.7%

German

1.7%

Tagalog

1.7%

Russian

1.7%

Portuguese

0.9%

Chinese

0.9%

Filipino

0.9%

Marathi

0.9%

Ukrainian

0.9%

Mandarin

0.9%

Hindi

0.9%

Norwegian

0.9%

Thai

0.9%

Cantonese

0.9%

Italian

0.9%
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Telecommunications Technician Education

Schools

University of Phoenix

24.3%

Community College of the Air Force

12.2%

Strayer University

8.6%

Northern Virginia Community College

6.3%

University of Maryland - University College

5.1%

American University

3.5%

Colorado Technical University

3.5%

George Mason University

3.1%

More Tech Institute

3.1%

Central Texas College

3.1%

Capella University

3.1%

Prince George's Community College

2.7%

Ashford University

2.7%

ITT Technical Institute-Nashville

2.7%

Southern New Hampshire University

2.7%

TESST College of Technology - Alexandria

2.7%

Western Governors University

2.7%

Tidewater Community College

2.7%

ECPI University

2.4%

George Washington University

2.4%
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Majors

Electrical Engineering

15.7%

Business

14.1%

Computer Networking

11.5%

Electrical Engineering Technology

10.5%

Information Technology

8.6%

Computer Information Systems

7.2%

Computer Science

6.1%

Communication

3.3%

Criminal Justice

3.2%

General Studies

3.1%

Project Management

2.3%

Management

2.3%

Education

1.9%

Information Systems

1.8%

Psychology

1.7%

Engineering

1.5%

Computer Technical Support

1.3%

Environmental Control Technologies/Technicians

1.3%

Drafting And Design

1.2%

Automotive Technology

1.2%
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Degrees

Other

37.9%

Bachelors

24.9%

Associate

20.0%

Certificate

7.8%

Masters

6.4%

Diploma

2.4%

Doctorate

0.4%

License

0.3%
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Top Skills for A Telecommunications Technician

FiberOpticCablesTelephoneSystemsTroubleShootingRoutersNortelPBXVoipInternetPatchPanelsCat5VideoPhoneSystemsCommunicationsEquipmentAvayaCustomerServiceIPCommunicationSystemsCoaxTerminateVoicemailSystemsT-1

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Top Telecommunications Technician Skills

  1. Fiber Optic Cables
  2. Telephone Systems
  3. Trouble Shooting
You can check out examples of real life uses of top skills on resumes here:
  • Field terminated fiber optic cables using corning polishing kit, Installed fiber optic cables, zone distribution boxes.
  • Installed phone and network cabling and provided troubleshooting for client telephone systems.
  • Trouble shooting and resolving install issues in the field.
  • Assist with the installation and maintenance of computer local area networks, routers, hubs, and switches.
  • Installed and maintained various Nortel PBX systems, including their peripheral applications such as voice mail and call center systems.

Top Telecommunications Technician Employers

Telecommunications Technician Videos

A Career in Telecommunications (JTJS82013)

Career Advice on becoming a Mechanic by John E (Full Version)

Telecommunications Technician

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