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Telecommunications technician skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Shivendra Panwar,
Dan Brown
Telecommunications technician example skills
Below we've compiled a list of the most critical telecommunications technician skills. We ranked the top skills for telecommunications technicians based on the percentage of resumes they appeared on. For example, 14.3% of telecommunications technician resumes contained broadband as a skill. Continue reading to find out what skills a telecommunications technician needs to be successful in the workplace.

15 telecommunications technician skills for your resume and career

1. Broadband

Here's how telecommunications technicians use broadband:
  • Functioned well in executing various GC telecommunication system upgrades on several broadband platforms.
  • Installed routers, bridges and modems for broadband internet access in homes and businesses as a subcontractor for Southern Bell Companies.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telecommunications technicians use customer service:
  • Processed customer orders for the installation of initial voice, video and data communication services while providing excellent customer service.
  • Provide excellent customer service to both internal and external customers to facilitate purchase for a variety of telephone systems.

3. Fiber Optic Cables

Here's how telecommunications technicians use fiber optic cables:
  • Job Description:Installed and maintained telecommunication networks by installing CAT5 cables, fiber optic cables, performed linemen duties.
  • Collaborated with customers in installing over 150 lines of fiber optic cables within the regulations and follow OSHA rules.

4. Telephone Systems

A telephone system is a technology that enables wired or wireless telecommunication services. It is used for enabling electronic transmission of voice or data between distant parties. Landlines, mobile phones, smartphones, voice calling apps and software, all are examples of modern telephone systems.

Here's how telecommunications technicians use telephone systems:
  • Installed and programmed telephone systems for various commercial and industrial applications.
  • Ordered, installed and maintained Meridian Digital Telephone systems.

5. Hand Tools

Here's how telecommunications technicians use hand tools:
  • Use hand tools and specialized telecommunication installation tools during installation of equipment.
  • Used hand tools to connect wires to terminals and to attach and detach various kinds of hardware to cable, etc.

6. Telecommunication

Here's how telecommunications technicians use telecommunication:
  • Performed telecommunication and networking business evaluations.
  • Work with vendors to resolve problems and coordinate the installation and implementation of telecommunication equipment, software-features, and structured cabling.

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7. Switches

Here's how telecommunications technicians use switches:
  • Installed telecommunications equipment including fire-suppression systems, switches, routers, multiplexers and cable trays.
  • Lead in Project Management which updated system configuration of analog to digital Switches.

8. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how telecommunications technicians use pbx:
  • Performed installation, troubleshooting and repair on Outside Plant and Electronic Key Systems, PBX's T1's and associated paging equipment
  • Coordinate and implement equipment installation and changes including moves, additions and changes (MAC) for Siemens 9751 PBX system.

9. Test Equipment

Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.

Here's how telecommunications technicians use test equipment:
  • Performed preventive maintenance inspections, alignments and system configurations, using test equipment, software diagnostics and schematics to identify malfunctions.
  • Skilled in using automated and non-automated test equipment and systems in analyzing, troubleshooting, and testing complex electronic equipment systems.

10. VoIP

Here's how telecommunications technicians use voip:
  • Worked on a consulting project implementing and testing VOIP telecommunications Network for new research facilities.
  • Managed telecommunications projects related to implement VoIP Phone System.

11. IP

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Here's how telecommunications technicians use ip:
  • Network Management IP configuration specializing in Fiber and Copper network setup & maintenance.
  • Maintained network performance by monitoring IP equipment and assisting troubleshooting performance.

12. Communications Systems

A communications system otherwise called a communication system is a collection of communications equipment integrated into a coherent system and allows people to keep in touch with each other over a geographical system.

Here's how telecommunications technicians use communications systems:
  • Determined technical requirements for telecommunications systems.
  • Designed, serviced and installed large integrated communications systems utilizing Inter-tel equipment with specialization on T1design, install and troubleshooting.

13. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how telecommunications technicians use routers:
  • Gained comprehensive knowledge of wireless networking and routers.
  • Installed and tested new configuration loaded to Cisco routers via automated script program on State Farm issued laptop.

14. Avaya

Avaya is a multinational company that specializes in facilitating business communications all over the world.

Here's how telecommunications technicians use avaya:
  • Performed Moves, Adds and Changes for 1100 telephone and voice mail users on local Avaya voice systems.
  • Provide multiple departments in setting up and maintaining their campaigns within the Avaya Proactive Contact 4.0.

15. CAT6

Here's how telecommunications technicians use cat6:
  • Worked with low voltage electricity, Cat 5E, Cat6, Co-axial cable, speaker wire and camera wires.
  • Replaced Type 1 patch cords with CAT6 patch cords and media converters, redress equipment racks and label cable.
top-skills

What skills help Telecommunications Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on telecommunications technician resumes?

Shivendra PanwarShivendra Panwar LinkedIn profile

Professor, New York University

In my opinion, mathematical skills, coding skills, and the ability to communicate effectively and succinctly are an unbeatable combination. Some awareness of business issues is essential. Being aware of larger societal issues, including ethics, is very important.

What type of skills will young telecommunications technicians need?

Dan BrownDan Brown LinkedIn profile

Marketing Communications Director, Telecommunications Industry Association (TIA)

Today's grads should recognize their credentials reflect something that goes way beyond specific knowledge -- the ability to adaptably learn new things. That is a core skill they should continue to nurture in professional life, hopefully with the support of an employer that also recognizes and appreciates this. In addition, knowledge of how various technology standards work and how they are developed is not usually something learned in a university classroom, but understanding the role they play in creating market opportunities presents a differentiating opportunity. It's important to note, the need to manage and maintain physical infrastructure will never go away, but as more and more of that infrastructure becomes virtualized, software skills and knowledge of remote management systems are skills that will be increasingly in demand.
Do you want to know more?
Read more about what experts have to say about telecommunications technician

List of telecommunications technician skills to add to your resume

Telecommunications technician skills

The most important skills for a telecommunications technician resume and required skills for a telecommunications technician to have include:

  • Broadband
  • Customer Service
  • Fiber Optic Cables
  • Telephone Systems
  • Hand Tools
  • Telecommunication
  • Switches
  • PBX
  • Test Equipment
  • VoIP
  • IP
  • Communications Systems
  • Routers
  • Avaya
  • CAT6
  • Phone System
  • Communications Equipment
  • Structured Cabling
  • CAT5
  • Patch Panels
  • Voice Mail Systems
  • RF
  • Lan
  • Nortel
  • Trouble Tickets
  • T1
  • Ethernet
  • Mac
  • T-1
  • Computer System
  • PC
  • Network Equipment
  • Security Systems
  • Transmitters
  • Data Network
  • ISDN
  • NEC
  • IDF
  • CCTV
  • Windows
  • ACD
  • Level Troubleshooting
  • Ladder Racks
  • Technical Specifications
  • Teleconferencing
  • Customer Orders
  • MDF
  • Switchboards
  • OTDR

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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