What is a Telecommunicator

The emergency number 911 was first instituted in 1968. Ever since then, whenever people have an emergency, all they have to do is dial 911, and they will be connected with the help they need. The person responsible for answering those calls and directing emergency services where they are needed is a telecommunicator, also sometimes called a dispatcher.

Above all, the telecommunicator needs to be a good communicator. They have to get the facts of a situation, often from callers in distress and who are unable to speak clearly. They then have to relay that information to emergency responders such as EMTs or firefighters, direct them to the right address, and record call details.

Most telecommunicators do not have bachelor's degrees. Instead, they need to have other important skills that are usually not learned in a classroom. Besides excellent communication skills, telecommunicators need to have a cool head when under pressure and even know basic first aid to instruct people over the phone while they wait for help. A good telecommunicator can save many lives.

There is more than meets the eye when it comes to being a Telecommunicator. For example, did you know that they make an average of $15.96 an hour? That's $33,206 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.

What Does a Telecommunicator Do

There are certain skills that many Telecommunicators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Ability to multitask, Communication skills and Empathy.

Learn more about what a Telecommunicator does

How To Become a Telecommunicator

If you're interested in becoming a Telecommunicator, one of the first things to consider is how much education you need. We've determined that 38.7% of Telecommunicators have a bachelor's degree. In terms of higher education levels, we found that 2.6% of Telecommunicators have master's degrees. Even though some Telecommunicators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Telecommunicator. When we researched the most common majors for a Telecommunicator, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Telecommunicator resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Telecommunicator. In fact, many Telecommunicator jobs require experience in a role such as Customer Service Representative. Meanwhile, many Telecommunicators also have previous career experience in roles such as Cashier or Sales Associate.

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Average Salary
$33,206
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
698
Job Openings
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Average Salary for a Telecommunicator

Telecommunicators in America make an average salary of $33,206 per year or $16 per hour. The top 10 percent makes over $44,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$33,206
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Telecommunicator Demographics

Telecommunicator Gender Statistics

female

69.0 %

male

27.4 %

unknown

3.6 %

Telecommunicator Ethnicity Statistics

White

78.0 %

Hispanic or Latino

9.3 %

Black or African American

8.3 %

Telecommunicator Foreign Languages Spoken Statistics

Spanish

83.3 %

German

6.7 %

Russian

3.3 %
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Telecommunicator Education

Telecommunicator Majors

18.1 %

Telecommunicator Degrees

Bachelors

38.7 %

Associate

27.4 %

High School Diploma

20.8 %

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Doctorate
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Online Courses For Telecommunicator That You May Like

Communicating During Global Emergencies
coursera

In collaboration with the Rollins School of Public Health and the CDC's Division of Global Health Protection, Emergency Response, and Recovery Branch, this course introduces basic concepts and principles of communicating during a global crisis or emergency. It explores why communication during an emergency is different and the importance of adapting emergency messages to the needs of affected populations. Through sample scenarios, you will get the opportunity to identify information needs and de...

Medical Emergencies: CPR, Toxicology, and Wilderness
coursera

In this course, you will develop the knowledge and skills to assess and stabilize certain types of patients for transport. By the end of this course, you will be able to: (1) Identify the signs and symptoms associated with a patient in shock, to describe the major categories of shock, to assess a patient with signs of shock and formulate a plan for treatment to stabilize the patient for transport, (2) Identify a patient in cardiac arrest and to describe the components of high performance CPR inc...

Fire Safety and Prevention Planning
udemy
4.3
(929)

Become an expert in understanding "Fire Safety" and "Prevention Planning" for your workplaces and organizations...

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Top Skills For a Telecommunicator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.7% of Telecommunicators listed Dispatch System on their resume, but soft skills such as Ability to multitask and Communication skills are important as well.

12 Telecommunicator RESUME EXAMPLES

Best States For a Telecommunicator

Some places are better than others when it comes to starting a career as a Telecommunicator. The best states for people in this position are California, Oregon, Alaska, and Idaho. Telecommunicators make the most in California with an average salary of $54,198. Whereas in Oregon and Alaska, they would average $50,994 and $46,701, respectively. While Telecommunicators would only make an average of $44,741 in Idaho, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Alaska

Total Telecommunicator Jobs:
5
Highest 10% Earn:
$58,000
Location Quotient:
3.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Telecommunicator Jobs:
97
Highest 10% Earn:
$81,000
Location Quotient:
1.74
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Telecommunicator Jobs:
11
Highest 10% Earn:
$61,000
Location Quotient:
2.76
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Telecommunicators

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