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Telemarketer skills for your resume and career

Updated January 8, 2025
2 min read
Telemarketer example skills
Below we've compiled a list of the most critical telemarketer skills. We ranked the top skills for telemarketers based on the percentage of resumes they appeared on. For example, 25.5% of telemarketer resumes contained telephone calls as a skill. Continue reading to find out what skills a telemarketer needs to be successful in the workplace.

15 telemarketer skills for your resume and career

1. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telemarketers use telephone calls:
  • Answer telephone calls from potential customers who are responding to advertisements Contact customers to follow up on initial interaction.
  • Handled telephone calls to prospective customers and provided information about company cable products and services.

2. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how telemarketers use cold calls:
  • Performed cold calls to potential clientele marketing basement waterproofing and home inspection services.
  • Position required extremely high volume consumer cold calling and exceptional closing ability.

3. Schedule Appointments

Here's how telemarketers use schedule appointments:
  • Called various business owners to schedule appointments with sales representatives for demonstrations of their security systems.
  • Schedule appointments for sales representatives to meet with potential customers to participate in sales presentations.

4. Inbound Calls

Here's how telemarketers use inbound calls:
  • Answered inbound calls for infomercials processing orders using a computer database and providing excellent customer service.
  • Handled inbound calls from prospective customers using probing questions to determine eligibility for our product/services.

5. Outbound Phone Calls

Here's how telemarketers use outbound phone calls:
  • Provide excellent customer service, in/outbound phone calls, scheduling, conducted sells, surveys, & polls, OSHA.
  • Handled 50-100 inbound and outbound phone calls to businesses informing potential customers about the use of credit card machines.

6. Payment Method

Here's how telemarketers use payment method:
  • Provided detailed information and collected financial information from donors, as well as securing payment methods for supporters.
  • Explained services and answered questions from customers, obtained payment method information and entered orders into computers.

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7. Alumni

Alumni is a term used for graduate students of a school, college, university, or any other educational institution. The term is also used for employees of a company or a previous member of a group or an organization that has been retired. Alumni represent the institutions or organizations that they were previously associated with.

Here's how telemarketers use alumni:
  • Communicated with Wake Forest Alumni and updated demographic information, discussed the Wake Forest Fund, and offered opportunities for alumni donations
  • Worked as an Administrative Assistant/Telemarketer making phone calls soliciting Alumni for donations to the College

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telemarketers use customer service:
  • Provided quality customer service that contributed to a positive company reputation, and resulted in successfully meeting/exceeding monthly sales quotas.
  • Recognized several times for excellent customer service and professionalism over the phone by customers and superiors.

9. Describe Products

Here's how telemarketers use describe products:
  • Delivered prepared sales conversations, reading from scripts that describe products or services to persuade potential customers to make a donation.
  • Deliver good services over the telephone and prepared sales talk, read from scripts that describe products and services.

10. Private Individuals

Here's how telemarketers use private individuals:
  • Contacted businesses and private individuals by telephone to encourage them to answer survey questions pertaining to political issues and potential candidates.
  • Contacted private individuals by operating telephone equipment, automatic dialing systems and other telecommunications technologies to promote and sell products.

11. Computer System

Here's how telemarketers use computer system:
  • Contacted potential donors for non profit organizations and entered donors' information into computer system of the transaction created
  • Assisted customers with credit card applications, taking customer information and entering into computer system for processing.

12. Sales Talks

Here's how telemarketers use sales talks:
  • Prepared and delivered sales talks using company provided scripts describing specific products and services.
  • Deliver prepared sales talks, provide outstanding customer support

13. Sales Scripts

Here's how telemarketers use sales scripts:
  • Customize sales scripts to target specific demographics and individual interests.
  • Adjust sales scripts to better target the needs and interests of specific individuals while maintaining a friendly and courteous tone.

14. Sales Reps

Here's how telemarketers use sales reps:
  • Position: Telemarketing - Set appointments for sales reps to go to homeowners residences and try to sell them water softeners.
  • Developed cold to create sales leads and set appointments for real estate agents, sales reps, and other businesses.

15. Outbound Sales

Here's how telemarketers use outbound sales:
  • Processed and scheduled appointments for outbound sales for distribution
  • Provided customer support and directed outbound sales calls to customers all over the country selling subscriptions to various national magazines.
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List of telemarketer skills to add to your resume

Telemarketer skills

The most important skills for a telemarketer resume and required skills for a telemarketer to have include:

  • Telephone Calls
  • Cold Calls
  • Schedule Appointments
  • Inbound Calls
  • Outbound Phone Calls
  • Payment Method
  • Alumni
  • Customer Service
  • Describe Products
  • Private Individuals
  • Computer System
  • Sales Talks
  • Sales Scripts
  • Sales Reps
  • Outbound Sales
  • Telephone Numbers
  • Customer Calls
  • Telecommunications Technologies
  • Sales Presentations
  • Market Surveys
  • Life Insurance
  • Sales Quota
  • Telephone Directories
  • Product Knowledge
  • Sales
  • Customer Complaints
  • Customer Inquiries
  • Non-Profit Organization
  • Telephone Equipment
  • Vacation Packages
  • Charitable Causes
  • Sales Pitch

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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