DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at *************
About the Opportunity
DMI, LLC is seeking a Tier 3 Agent to join us.
Duties and Responsibilities:
Provides Tier III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve third-tier technical support issues for end-users of the organization's products and services
Extensive knowledge of field
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
Uses automated information systems to analyze routine situations
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action
Resolves problems or contacts more senior technical support as necessary
Supports users by fulfilling individual requests for information and/or training on various systems available
Conducts technical research for sources of information required in support of request for information related to ongoing programs
Interacts with other team members, systems engineering to restore services and/or identify and correct the core problem
New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date.
Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles.
Qualifications
Education and Years of Experience:
Leads other subject matter experts of the IT technology team for specific customers, evaluates design and architecture issues, as well as increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: Not required for this position.
Location: Washington, DC
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
$53k-98k yearly est. Auto-Apply 60d+ ago
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Medical/Mental Health Telemarketer
Maryland Medical Day Services LLC 4.3
Telemarketer job in Baltimore, MD
Job DescriptionBenefits:
401(k)
Competitive salary
Health insurance
Training & development
We are an adult day care center located in Baltimore city. We are currently seeking a motivated and experienced telemarketer to join our dynamic team.
Responsibilities:
Conduct outbound calls to potential clients to promote our medical and mental health services.
Utilize medical terminology effectively to communicate services and benefits to clients.
Maintain accurate records of calls, client interactions, and outcomes in our system.
Collaborate with healthcare professionals to understand services and relay accurate information to clients.
Qualifications:
Proven experience in a telemarketing role or sales role, preferably within the medical or mental health field.
Excellent communication skills, both verbal and written
Ability to build rapport with clients and handle objections professionally.
Ability to work independently and manage time effectively
$27k-40k yearly est. 29d ago
Medical/Mental Health Telemarketer
Cb 4.2
Telemarketer job in Baltimore, MD
Benefits:
401(k)
Competitive salary
Health insurance
Training & development
We are an adult day care center located in Baltimore city. We are currently seeking a motivated and experienced telemarketer to join our dynamic team.
Responsibilities:
Conduct outbound calls to potential clients to promote our medical and mental health services.
Utilize medical terminology effectively to communicate services and benefits to clients.
Maintain accurate records of calls, client interactions, and outcomes in our system.
Collaborate with healthcare professionals to understand services and relay accurate information to clients.
Qualifications:
Proven experience in a telemarketing role or sales role, preferably within the medical or mental health field.
Excellent communication skills, both verbal and written
Ability to build rapport with clients and handle objections professionally.
Ability to work independently and manage time effectively
Compensation: $17.00 - $18.00 per hour
$17-18 hourly Auto-Apply 60d+ ago
Direct Appointment Setter
Southern National Roofing
Telemarketer job in Silver Spring, MD
Why Southern National Roofing
Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in this exact role. We're a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100 list, #116 on the Top 500 Remodelers list, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide.
If you're competitive, coachable, and motivated by face-to-face work, this role can open real doors.
The Role
As a Direct Appointment Setter, you'll work in residential neighborhoods speaking directly with homeowners and scheduling free roof inspections for our in-home sales team.
You are not closing sales, you are setting appointments.
You are creating qualified opportunities.
This is a door-to-door, field-based position.
What You'll Do
Canvass assigned neighborhoods door-to-door
Speak directly with homeowners at their homes
Explain our free inspection service
Schedule appointments for inspections
Stay active and work outdoors
Compensation
W-2 full-time position
Hourly pay + commission + performance bonuses
Many first-year team members earn $40,000-$70,000+
Earnings vary based on performance and consistency
Schedule
Full-time, on-site role
Monday-Saturday within 9am-7pm
No overnight travel
Team transportation provided from the office
Requirements
Comfortable talking to people face-to-face
A positive attitude
A strong desire to succeed
A professional appearance
Great communications skills
High school diploma or GED
A valid drivers license and reliable vehicle (to get to and from the office)
Ability to work 40 hrs between 9am - 7pm, Mon -Sat
Benefits
Average first-year income range: $40,000 - $70,000+ (Hourly Pay + Commission + Bonuses)
Recognition and rewards for high performance
Health + Dental + Vision Benefits
401K
Ongoing sales training and coaching
A robust social program filled with events and activities
$40k-70k yearly Auto-Apply 41d ago
Travel Consultant
Omega World Travel 4.7
Telemarketer job in Arlington, VA
Omega World Travel is looking to hire experienced Travel Consultants to join our growing company. The Travel Consultant will plan and book all details of travel for a prestigious US military client. The position is located at an onsite military location in Arlington, Virginia.
The Travel Consultant will ensure top level customer service through effective use of a GDS reservation system and other associated travel tools, all while maintaining excellent onsite and telephone service techniques and prompt replies to emails.
The applicant will handle domestic and international travel related requests and process air, hotel, rail and car reservations.
Qualifications:
Strong knowledge of GDS required; Sabre or Apollo experience preferred
Minimum of 3 years Travel Consultant experience required
Military or government travel management company experience preferred
Strong knowledge of world geography required
Experience with Microsoft Office Applications and Google Applications required
Excellent verbal and written communication skills required
Strong customer service skills required
Ability to work with speed in a fast-paced environment required
$53k-74k yearly est. 15d ago
Travel Management Specialist (Journeyman)
Spectrum Comm Inc. 4.2
Telemarketer job in Arlington, VA
Provide daily DTS support for all F-35 related travel requirements and deliver travel management support through a help desk.
Key Responsibilities
· Provide daily DTS support for F-35 travel requirements and respond to traveler/approver inquiries via help desk.
· Support travel authorization and voucher processing; troubleshoot discrepancies and coordinate resolution as needed.
Provide periodic status updates and support data reporting on travel activity as required
Requirements
Minimum Qualifications
· BA/BS degree in a relevant subject or discipline.
· Minimum 5 years performing duties described in the functional description.
· U.S. citizenship required.
· Active Secret clearance, or ability to obtain/maintain Secret (interim may be acceptable per contract requirements).
Preferred Qualifications
· Advanced knowledge/experience with DTS.
· Working knowledge of Defense Joint Travel Regulations (JTR).
· Working knowledge of DoD Financial Management Regulations related to travel.
· Experience supporting high-volume government travel operations (preferred).
Education/Experience Substitution
Education/Experience Substitution: An Associate's degree plus 5 additional years of related work experience may be substituted for a Bachelor's degree; a GED and/or relevant technical certification plus 10 additional years of work experience may be substituted for a Bachelor's degree.
Additional Notes
· Must be able to work effectively in a secure, mission-focused environment supporting Government stakeholders.
· Must maintain professionalism, discretion, and high attention to detail in handling sensitive information.
· Must be able to use standard productivity tools and Government collaboration platforms as required.
$54k-80k yearly est. 11d ago
Emergency Response Team Agent
Crisis24
Telemarketer job in Washington, DC
Who You Are The ideal candidate exudes and demonstrates passion for security and safety. Key skills encompass strong security minded professional, customer service, strong verbal communication, writing, critical thinking, analytical abilities, and a grasp of basic risk management principles. The candidate should thrive in a team environment with shifting priorities, projects, and evolving security program expectations. Adherence to discretion and confidentiality is mandatory, with a capacity to assess and communicate sensitive topics and risks in a reasonable manner. Operating with integrity in all aspects of the job is a must. Ideal past job experiences that prepare candidates for this role may include executive protection, alarm/camera operators, residential security, emergency response, or a combination of these.
The Emergency Response Team Agent will work 5 days a week, 12 hour shifts at the desired location. This is an hourly rate with overtime.
Responsibilities & Expectations
The Emergency Response Team Agent Agent is tasked with numerous functions providing overall support to protective security operations dynamic, multifaceted, and fast-paced corporate environments.
The following are basic functions and responsibilities of this role:
Ensure the overall safety and security of protectees/corporate employees and location.
Monitoring security systems and technology tools for various properties to include alarms and cameras.
Access control for visitors, employees, and vendors.
Opportunities for travel/special assignments.
Effectively build relationship and communicate with key staff and employee stakeholders.
Maintain discretion and confidentiality.
Ability to work irregular or extended hours including 12 hour daily shifts.
Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats.
Detect and report suspicious activity and security vulnerabilities.
Be able to operate in a dynamic, multifaceted, and fast-paced environment.
Minimum Requirements
Required - Possess a valid and current Guard Card and Exposed Firearm Permit
Required - CCW or LEOSA/HR218
5+ years in Executive Protection, ERT, or PSD
Prior Law Enforcement or Military in the following fields - Special Operations or Combat Arms
Demonstrate fundamental EP core skills, to include covert coverage, advance documentation and planning, vulnerability assessments, close protection, and safe driving
CPR certification
Prior training in incident response, emergency medicine, etc.
Participation in random drug screenings.
Must complete physical readiness test prior to offer of employment. Team members must always maintain physical readiness to respond to an attack or hazard.
Pass pre-employment background investigation.
Possess a high school diploma, GED, or equivalent.
Possess a valid and current driver license
Possess a valid U.S Passport
Must be able to obtain a state guard card and firearms license
Professional and friendly communicator with a positive attitude and commitment to excellence (prior experience in customer service or hospitality industries).
Benefits
Medical, Dental, Vision, and Life Insurance
Competitive 401k with employer match
Employee Assistance Program (EAP)
Paid time off (PTO)
$34k-73k yearly est. 16d ago
Part Time Motorola Agent- S Washington DC
BDS Marketing
Telemarketer job in Washington, DC
For the Moto Agent - Market Development Manager (MDM) position, we are seeking energetic, driven individuals to proudly represent BDS and Motorola's products at retail. Our employees are important partners with our clients; they deliver exceptional results and work to enhance our clients' retail performance each day. You are high energy, sociable and have a positive attitude that is contagious. You are a product consultant, sales advisor, brand advocate and wireless enthusiast. You are the “go to” person when friends and family are looking for consumer electronics and accessories.
$34k-73k yearly est. 60d+ ago
Retention Agent
Independence Pet Group
Telemarketer job in Washington, DC
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Overview:
We are seeking a highly skilled Retention Specialist to join our team. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Duties and Responsibilities:
Develop and implement strategies to retain existing customers
Communicate with customers via phone, email, and chat to address their concerns and resolve issues
Identify causes of customer dissatisfaction and work to resolve the underlying problems
Work with other departments to resolve customer concerns and ensure timely resolution
Monitor customer retention metrics and report on trends to the management team
Stay up-to-date on product and industry trends to better serve customers
Continuously identify and implement process improvements to deliver better customer experience and improve retention rates
Basic Requirements:
Excellent communication skills, both verbal and written
Proven customer service and/or sales experience, preferably in a retention capacity
Ability to understand and address customer concerns effectively
Strong problem-solving skills
Ability to work in a fast-paced, team-oriented environment
Proficiency with customer management systems and call center technology
High school diploma or equivalent, bachelor's degree preferred
#Embrace
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
$34k-73k yearly est. Auto-Apply 1d ago
Right of Way Agent
QED National 4.6
Telemarketer job in Sterling, VA
Right-of-Way (ROW) Agent Clearance Requirements: None Full-Time Pay Rate: Competitive; based on experience Description We are seeking an experienced and community-oriented Right-of-Way (ROW) Agent to support utility infrastructure projects throughout Northern Virginia. This role plays a key part in enabling the safe, compliant, and timely development of electrical distribution and transmission systems. The ideal candidate brings strong negotiation skills, regulatory knowledge, and a collaborative approach to working with property owners, municipalities, and internal project teams.
This is a highly visible, field-focused position that balances technical expertise with relationship management and public engagement.
Key Responsibilities
Land Rights Acquisition & Negotiation
* Secure easements, permits, licenses, and property agreements required for utility infrastructure projects
* Meet with property owners to explain project scope, timelines, and impacts
* Negotiate fair and compliant agreements that support project execution while respecting landowner interests
Research & Documentation
* Conduct title, deed, and property ownership research
* Review surveys, plats, legal descriptions, and engineering drawings for accuracy
* Prepare, track, and maintain ROW documentation, agreements, and permitting records
Stakeholder Coordination
* Partner with engineering, design, and construction teams to define right-of-way requirements
* Coordinate with local municipalities, county agencies, and state departments to obtain approvals
* Collaborate with surveyors, environmental teams, and inspectors throughout project lifecycles
Compliance & Permitting
* Ensure ROW activities comply with federal, state, and local regulations
* Support resolution of zoning, permitting, and land-use challenges
* Track permitting milestones and acquisition progress to support project schedules
Landowner & Community Relations
* Act as the primary liaison between project teams and affected property owners
* Address questions and concerns with professionalism and sensitivity
* Represent the organization at public meetings, open houses, and community outreach events as needed
Required Skills / Education
* 2-5+ years of experience in right-of-way acquisition, utilities, land management, real estate, or a related field
* Working knowledge of easements, land titles, deeds, and property records
* Proven experience negotiating with landowners and navigating permitting processes
* Strong written and verbal communication skills with a customer-focused mindset
* Ability to read and interpret engineering drawings, plats, and legal descriptions
* Valid driver's license and ability to travel throughout Northern Virginia
Preferred Qualifications
* Experience supporting electric distribution or transmission projects
* Familiarity with Virginia land-use regulations, county permitting workflows, and VDOT processes
* IRWA certification or progress toward certification
* Experience working closely with engineering and construction teams
Work Environment & Schedule
* Combination of field-based, community-facing, and office or hybrid work
* Regular local travel to project sites, landowner meetings, and government agencies
* Occasional evening or weekend meetings based on stakeholder availability
Why Join Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we connect professionals to impactful opportunities that support long-term career growth.
Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and ongoing support from a dedicated team that advocates for your success. We take the time to understand your goals and align you with roles that match your skills and career path.
Seneca Resources is proud to be an Equal Opportunity Employer and is committed to building a diverse, inclusive workforce. All qualified individuals are encouraged to apply.
$32k-48k yearly est. 12d ago
Boarding Agent, Maritime Ship Agent
T. Parker Host 3.8
Telemarketer job in Baltimore, MD
Dating back to a century ago in 1923, T. Parker Host quickly developed a strong reputation for offering exceptional service and solutions as a ship agency. HOST is the largest dry bulk agent in the United States and handles nearly 4,000 vessels annually, including dry bulk, breakbulk, tankers and cruise ships. As agents, we represent principals from around the world and coordinate directly with both local and international parties for every ship we're appointed - improving efficiency for our customers. Host Agency continues to develop a strong worldwide network of relationships throughout the maritime community.
In addition to immediately serving our customers' vessels, we offer a range of services to add value and support throughout the supply chain - from forwarding and documentation, to commodity reporting, to cargo monitoring.
Position Summary:
Entry-level position and springboard to embark on a career in the maritime field. Liaise with pilots, tug boats, linemen, US Customs and Border Protection, US Coast Guard, cargo interests and vessel owners to ensure safe and efficient vessel operations while in port. Excellent opportunity for those looking to spend time in the field, as well as time in the office, handling communications and port expenses. Must be comfortable with a flexible schedule, working nights and weekends as needed based on vessels' schedules.
Essential Responsibilities and Duties:
Operations Management
* Boarding of vessels at marine facilities and mid-stream locations
* Coordinate berthing assignments and order pilots, tugs, and linesmen for vessels
* Coordinate and order vessel husbandry services within authorized funding limits
* Provide timely and accurate responses to incoming email requests for assigned ships and general office traffic when required
* Draft, execute, and dispatch commercial documentation with timeliness and accuracy
* Be contactable at all times while on call and maintain readiness to respond to vessel requirements and changes of boarding schedules after office hours
* Follow Company Standard Operating Procedures and seek guidance when modifications for specific calls or other questions arise
* Travel to and provide operations support to other ports when required by the Host management team
* Assist in the training and onboarding of new team members as required
Regulatory
* Coordinate with U.S. Government Agencies to prepare and submit required documents, verify successful filings of reporting notices, and schedule necessary vessel attendances within required time frames
* Verify successful filing of cargo import, entry, and export manifests within required time frames
Service
* Maintain professional acumen and a customer service mindset when dealing with Host customer, stakeholder and industry relationships
Education, Knowledge, Experience, Skills and Abilities Required:
* Prior customer service experience, required. Prior agency experience, a plus.
* Transitioning military personnel and veterans encouraged to apply.
* Must have valid driver's license with clean driving record.
* Strong interpersonal skills including excellent verbal and written communication skills
* Self-motivated and able to multi-task in a constantly changing work environment
* Analytical and problem-solving skills
* Ability to manage high volumes of electronic communication, both in office and while mobile in the field
* Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations
* ASBA agency certified or willing to become within first three months of employment
Physical Requirements:
* Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
* Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms
* Must be able to lift and carry 50 lbs
* Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow)
HOST, and its affiliated companies, is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$24k-43k yearly est. 43d ago
Fraud Agent I
TD Bank 4.5
Telemarketer job in Laurel, MD
Hours:
40
Pay Details:
$23.25 - $30.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Financial Crimes & Fraud Mgmt
Job Description:
The Fraud Agent I provides a range of analytical, adjudication, detection, operational, escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process.
Depth & Scope:
Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions
Requires working knowledge and skills in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk
Gathers and analyzes data to identify and solve problems, escalates as appropriate
Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
Generally interacts with internal customers/partners for functions performed and/or external customers
May provide process/policy guidance to others (e.g. within team, internal partners)
Focus of work spans from daily, weekly to monthly activities
Requires working knowledge in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported
Education & Experience:
High School diploma required; Undergraduate degree preferred
1+ years relevant experience
Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work successfully as a member of a team and independently
Ability to pay high attention to details
Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion
Customer Accountabilities:
Processes/investigates/adjudicates/detects assigned claim fraud files and conducts effective analysis and/or investigation of fraud claims/disputes to minimize financial loss to the Bank
Completes appropriate analysis/re-presentment/judgment adhering to respective rules and regulations within appropriate timelines as required
Utilizes a variety of analytical techniques and systems to analyze trends and makes informed decisions concerning claims
Allocates losses and evaluates potentially unusual and/or questionable account activity to deem fraudulent or not by utilizing a variety of analytical techniques and different systems
Provides in-depth analysis/detection of claims/fraud patterns that are a result of account take overs, identities theft or customers who are being impersonated. These can be transactions that were done online, or in branch
Evaluates/analyses/investigates potentially suspicious and/or questionable account activity and will escalate for further investigation and due diligence as required
Assists business partners with questions when losses are attributed to their cost centers and/or provides procedural guidance
Provides guidance to partners on how to protect customers and the Bank against fraud
Acts as deep specialist/expert within defined area and be a key resource to the Analysts and Agents and other partner solution employees and provides well founded recommendations and/or solutions to business partners
Shareholder Accountabilities:
Prioritizes and manages own workload to meet SLA requirements for service and productivity
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Be knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area
Understands and applies operating policies and procedures
Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
Escalates non-standard or high risk activities as necessary
Ensures documentation that is prepared/completed is accurate and properly reflects business intentions and is consistent with relevant rules/regulations
May lead work streams by acting as a project lead/subject matter expert for small scale projects/initiatives in accordance with project management methodologies
Conducts reporting and/or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices
Completes investigations - reports/escalates risk issues or process gaps identified
Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
Ensures necessary due diligence to support the accuracy of all transactions/activities
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Be knowledgeable of and complies with Bank Code of Conduct
Employee/Team Accountabilities:
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand champion for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
$23.3-30.8 hourly Auto-Apply 2d ago
Tier 2 Agent
DMI 3.5
Telemarketer job in Washington, DC
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at *************
About the Opportunity
DMI, LLC is seeking a Tier 2 Agent to join us.
Duties and Responsibilities:
Provides Tier II technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve second-tier technical support issues for end-users of the organization's products and services
Uses automated information systems to analyze routine situations
Reviews incoming requests, both computer generated and verbal: sorts, codes, and may prioritize for proper action
Resolves problems or contacts more senior technical support as necessary
Supports users by fulfilling individual requests for information and/or training on various systems available
Conducts technical research for sources of information required in support of request for information related to ongoing programs
Interacts with other team members, systems engineering to restore services and/or identify and correct the core problem
New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date.
Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles.
Qualifications
Education and Years of Experience:
Leads other subject matter experts of the IT technology team for specific customers, evaluates design and architecture issues, as well as increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: Not required for this position.
Location: Washington, DC
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
$53k-98k yearly est. Auto-Apply 60d+ ago
Direct Appointment Setter
Southern National Roofing
Telemarketer job in Gaithersburg, MD
Earn $40,000-$70,000+ your first year, no experience needed. We train, you earn. Opportunity for promotions, big bonuses, and no overnight travel.
Why Southern National Roofing
Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in this exact role.
We're a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100 list, #116 on the Top 500 Remodelers list, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide.
If you're competitive, coachable, and motivated by face-to-face work, this role can open real doors.
The Role
As a Direct Appointment Setter, you'll work in residential neighborhoods speaking directly with homeowners and scheduling free roof inspections for our in-home sales team.
You are not closing sales, you are setting appointments.
You are creating qualified opportunities.
This is a door-to-door, field-based position.
What You'll Do
Canvass assigned neighborhoods door-to-door
Speak directly with homeowners at their homes
Explain our free inspection service
Schedule appointments for inspections
Stay active and work outdoors
Compensation
W-2 full-time position
Hourly pay + commission + performance bonuses
Many first-year team members earn $40,000-$70,000+
Earnings vary based on performance and consistency
Schedule
Full-time, on-site role
Monday-Saturday within 9am-7pm
No overnight travel
Team transportation provided from the office
Requirements
Comfortable talking to people face-to-face
A positive attitude
A strong desire to succeed
A professional appearance
Great communications skills
High school diploma or GED
A valid drivers license and reliable vehicle (to get to and from the office)
Ability to work 40 hrs between 9am - 7pm, Mon -Sat
Benefits
Average first-year income range: $40,000 - $70,000+ (Hourly Pay + Commission + Bonuses)
Recognition and rewards for high performance
Health + Dental + Vision Benefits
401K
Ongoing sales training and coaching
A robust social program filled with events and activities
$40k-70k yearly Auto-Apply 22d ago
Travel Consultant
Omega World Travel 4.7
Telemarketer job in Fairfax, VA
Omega World Travel is looking to hire experienced Travel Consultants to join our growing company. The Travel Consultant will plan and book all details of travel for a prestigious federal government agency. The position is located at Omega's onsite location in Fairfax, VA.
The Travel Consultant will ensure top level customer service through effective use of a GDS reservation system and other associated travel tools, all while maintaining excellent onsite and telephone service techniques and prompt replies to emails.
The applicant will handle domestic and international travel related requests and process air, hotel, rail and car reservations.
Qualifications:
Strong knowledge of GDS required; Sabre or Apollo experience preferred
Minimum of 3 years Travel Consultant experience required
Government travel management company experience preferred
Strong knowledge of world geography required
Experience with Microsoft Office Applications required
Excellent verbal and written communication skills required
Strong customer service skills required
Ability to work with speed in a fast-paced environment required
$53k-73k yearly est. 16d ago
Emergency Response Team Agent
Crisis24
Telemarketer job in Washington, DC
Who You Are The ideal candidate exudes and demonstrates passion for security and safety. Key skills encompass strong security minded professional,customer service, strongverbalcommunication, writing, critical thinking, analytical abilities, and a grasp of basic risk management principles. The candidate should thrive in ateamenvironment with shifting priorities, projects, and evolving security program expectations. Adherence to discretion and confidentiality ismandatory, with a capacity to assess and communicate sensitive topics and risks in a reasonable manner. Operating with integrity in all aspects of the job is a must . Ideal past job experiences that prepare candidates for this role may include executive protection, alarm/camera operators, residential security, emergency response, or a combination of these.
The Emergency Response Team Agent will work 5 days a week, 12 hour shifts at the desired location. This is an hourly rate with overtime.
Responsibilities & Expectations
The Emergency Response Team Agent Agent is tasked with numerous functions providing overall support to protective security operations dynamic, multifaceted, and fast-paced corporate environments.
The following are basic functions and responsibilities of this role:
Ensure the overall safety and security of protectees/corporate employees and location.
Monitoring security systems and technology tools for various properties to include alarms and cameras.
Access control for visitors, employees, and vendors.
Opportunities for travel/special assignments.
Effectively build relationship and communicate with key staff and employee stakeholders.
Maintain discretion and confidentiality.
Ability to work irregular or extended hours including 12 hour daily shifts.
Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats.
Detect and report suspicious activity and security vulnerabilities.
Be able to operate in a dynamic, multifaceted, and fast-paced environment.
Minimum Requirements
Required -Possess a valid and current Guard Card and ExposedFirearm Permit
Required - CCW or LEOSA/HR218
5+ years in Executive Protection, ERT, or PSD
Prior Law Enforcement or Military in the following fields - Special Operations or Combat Arms
Demonstrate fundamental EP core skills, to include covert coverage, advance documentation and planning, vulnerability assessments, close protection, and safe driving
CPR certification
Prior training in incident response, emergency medicine, etc.
Participation in random drug screenings.
Must complete physical readiness test prior to offer of employment. Team members must always maintain physical readiness to respond to an attack or hazard.
Pass pre-employment background investigation.
Possess a high school diploma, GED, or equivalent.
Possess a valid and current driver license
Possess a valid U.S Passport
Must be able to obtain a state guard card and firearms license
Professional and friendly communicator with a positive attitude and commitment to excellence (prior experience in customer service or hospitality industries).
Benefits
Medical, Dental, Vision, and Life Insurance
Competitive 401k with employer match
Employee Assistance Program (EAP)
Paid time off (PTO)
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
$34k-73k yearly est. 3d ago
Tier 1 Agent
DMI 3.5
Telemarketer job in Washington, DC
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at *************
About the Opportunity
DMI, LLC is seeking a Tier I Agent to join our team.
Duties and Responsibilities:
Provide Tier I technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions, or may provide expertise to solve first-tier technical support issues for end-users of the organization's products and services
Use automated information systems to analyze routine situations
Review incoming requests, both computer-generated and verbal - sort, code, and prioritize tickets for proper action
Resolve problems or contact more senior technical support as necessary
Support users by fulfilling individual requests for information and/or training on various systems available
Conduct technical research for sources of information required in support of the request for information related to ongoing programs
Interact, coordinate, and/or escalate to other team members to ensure the core issue is addressed
Qualifications
Education and Years of Experience:
Security+ certification required for this role (ideal candidate will have an active Security+ certificiation or be able to obtain one within 90 days of their start date
Min Citizenship Status Required: Must be a U.S. Citizen. Public Trust Clearance will need to be obtained prior to start.
Hours: 9am-5pm, Monday-Friday
Location: Role sits onsite in Washington, DC
LI-EK1
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
$53k-98k yearly est. Auto-Apply 60d+ ago
Travel Consultant - Government Onsite
Omega World Travel 4.7
Telemarketer job in Bethesda, MD
We are currently accepting resumes for a Government Travel Consultant for our on-site location in Bethesda, MD. The position requires: • Minimum of 5 years travel agency experience • Strong working knowledge of Apollo or Sabre • Government travel agency experience required
• Strong customer service skills required
• Excellent verbal and written communication skills required
$36k-50k yearly est. 5d ago
Ready Team Agent- Part-time
Crisis24
Telemarketer job in Washington, DC
Who We Are Looking For: The Crisis24 Ready Team is comprised of highly capable Executive Protection agents, who are not assigned to any singular client. Strategically placed across the continental United States, they deploy both locally within their designated area of operation and globally, depending on the needs of our clients. Adherence to discretion and confidentiality is crucial, with a capacity to assess and communicate sensitive topics and risks in a reasonable manner.
The ideal candidate will report directly to the Team Leader, while being self-sufficient and capable of managing their schedule, expenses, reporting, and travel logistics. Additionally, this candidate will have proven experience operating in the field, working with a team or unsupported.
This position will require the candidate to be within commuting distance of a major airport.
Location:
DC Metro area
Responsibilities & Expectations
Always maintain discretion and confidentiality.
Provide physical protection and logistical support at clients' homes, corporate offices, and while traveling.
Able to operate independently, managing all aspects of ad hoc executive protection operations.
Capable of working in every role in an executive protection program, from conducting thorough protective advances, providing secure transportation, protective body coverage, general event coverage, etc.
Coordinate and execute security plans and respond to medical emergencies.
Ability to utilize and leverage the latest security technology, hardware, and applications.
Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats.
Communicate directly with clients and become subject-matter experts for specific assignments.
Detect and report suspicious activity and security vulnerabilities.
Screen visitors and vendors; control all access to a protected site.
Ability to work irregular or extended hours including nights, weekends, and holidays as needed
Possess strong written and verbal communication skills, command presence & confidence in abilities to operate as a security professional
Be able to operate in a dynamic, multifaceted, and fast-paced environment.
Team members must always maintain physical readiness to respond to an attack or hazard.
Qualifications:
3+ years of experience in Executive Protection, Emergency Response Teams (ERT), PSD, or RST
Required Certifications:
Local/State security licensing
CPR/First Aid
Highly Desirable:
LEOSA/HR 218 or CCWs in multiple states
Must Pass:
Physical Readiness Test (PRT) & Meet and Greet prior to offer of employment
Pre-employment Background Investigation (BGI)
Random drug screenings
Must Possess:
High school diploma, GED, or equivalent
Valid current driver's license
Valid US passport
Desired Qualifications:
Bachelor's degree or form of higher education
Certified EMT or Paramedic
Prior military, law enforcement, or security background providing physical security, emergency response, surveillance detection, secure transportation
Specialized training in incident response, emergency medicine, or crisis management
Prior experience in customer service or hospitality industries
Status: Part-time
$34k-73k yearly est. 15d ago
Direct Appointment Setter
Southern National Roofing
Telemarketer job in Annapolis, MD
Earn $40,000-$70,000+ your first year, no experience needed. We train, you earn. Opportunity for promotions, big bonuses, and no overnight travel.
Why Southern National Roofing
Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in this exact role.
We're a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100 list, #116 on the Top 500 Remodelers list, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide.
If you're competitive, coachable, and motivated by face-to-face work, this role can open real doors.
The Role
As a Direct Appointment Setter, you'll work in residential neighborhoods speaking directly with homeowners and scheduling free roof inspections for our in-home sales team.
You are not closing sales, you are setting appointments.
You are creating qualified opportunities.
This is a door-to-door, field-based position.
What You'll Do
Canvass assigned neighborhoods door-to-door
Speak directly with homeowners at their homes
Explain our free inspection service
Schedule appointments for inspections
Stay active and work outdoors
Compensation
W-2 full-time position
Hourly pay + commission + performance bonuses
Many first-year team members earn $40,000-$70,000+
Earnings vary based on performance and consistency
Schedule
Full-time, on-site role
Monday-Saturday within 9am-7pm
No overnight travel
Team transportation provided from the office
Requirements
Comfortable talking to people face-to-face
A positive attitude
A strong desire to succeed
A professional appearance
Great communications skills
High school diploma or GED
A valid drivers license and reliable vehicle (to get to and from the office)
Ability to work 40 hrs between 9am - 7pm, Mon -Sat
Benefits
Average first-year income range: $40,000 - $70,000+ (Hourly Pay + Commission + Bonuses)
Recognition and rewards for high performance
Health + Dental + Vision Benefits
401K
Ongoing sales training and coaching
A robust social program filled with events and activities
How much does a telemarketer earn in Silver Spring, MD?
The average telemarketer in Silver Spring, MD earns between $25,000 and $69,000 annually. This compares to the national average telemarketer range of $22,000 to $54,000.