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Working As a Telemarketer Supervisor

  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Communicating with Persons Outside Organization
  • Selling or Influencing Others
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $55,000

    Average Salary

Example Of What A Telemarketer Supervisor does

  • Trained telemarketing team on best sales techniques.
  • Reached sales objectives according to company's goals.
  • Managed the daily activities of the telemarketers, including scheduling appointments with prospective clientele, setting quotas and qualifying leads
  • Followed up with initial sales contacts.
  • Handled both cold calls and taps calls.
  • Deliver scripted sales pitch to the customer.
  • Reported to the CEO, supervised 6 telemarketers
  • Input order details into the computer system.
  • Provided cross training to 20 or more staff members.
  • Utilized Microsoft Word & Excel & internet daily.
  • Received visitors and telephone calls, referring callers as appropriate.
  • Created staff training programs, staff consistently achieved goals set.
  • Perform heavy-duty data entry work and assist with other clerical duties.
  • Assisted phone representatives in reaching their sales goals by providing appropriate sales skills training, product knowledge and computer/product training.
  • Coordinate training and coaching new agents.
  • Manage ACD Reporting and submit corrective action plans.
  • Maintained payroll and vacation records.
  • Enforced company policies and procedures.
  • Supervised and overlooked a department of up to 20 employees and managed and followed up on new accounts.
  • Obtain customer information including names and addresses.

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Top Skills for A Telemarketer Supervisor

  1. Telemarketers
  2. Customer Service
  3. Outbound Calls
You can check out examples of real life uses of top skills on resumes here:
  • Supervised and coached telemarketers, answered potential clients questions, scheduled appointments and confirmation calls.
  • Monitored productivity of customer service representatives and generated reports from data reported.
  • Coordinated and completed outbound calls to acquire donations for charitable organizations.
  • Supervised Telemarketing Department, including monitoring all outbound phone calls from my office and from my home.
  • Assisted phone representatives in reaching their sales goals by providing appropriate sales skills training, product knowledge and computer/product training.

Telemarketer Supervisor Demographics

Gender

Female

55.5%

Male

35.0%

Unknown

9.4%
Ethnicity

White

62.2%

Hispanic or Latino

17.4%

Black or African American

11.6%

Asian

5.8%

Unknown

3.0%
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Foreign Languages Spoken

Spanish

75.0%

Portuguese

14.3%

German

3.6%

Romanian

3.6%

Italian

3.6%
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Telemarketer Supervisor Education

Schools

University of Phoenix

14.3%

University of Nebraska - Lincoln

7.8%

Michigan State University

6.5%

Fairleigh Dickinson University

5.2%

The Academy

5.2%

University of Akron

5.2%

American InterContinental University

5.2%

University of Puerto Rico - Mayaguez

3.9%

University of North Carolina at Greensboro

3.9%

Tennessee State University

3.9%

Ashford University

3.9%

Saint John's University - New York

3.9%

Webster University

3.9%

Georgia State University

3.9%

University of Montevallo

3.9%

Nassau Community College

3.9%

DePaul University

3.9%

Midlands Technical College

3.9%

Liberty University

3.9%

Strayer University

3.9%
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Majors

Business

35.6%

Marketing

7.7%

Psychology

5.9%

Communication

4.9%

Accounting

4.6%

General Studies

4.1%

Health Care Administration

3.6%

Liberal Arts

3.3%

Education

3.1%

Criminal Justice

3.1%

Medical Assisting Services

3.1%

Sociology

2.8%

Computer Science

2.6%

Management

2.6%

Political Science

2.6%

Nursing

2.3%

Legal Support Services

2.3%

Finance

2.1%

General Education, Specific Areas

2.1%

Nursing Assistants

1.8%
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Degrees

Bachelors

35.5%

Other

32.4%

Associate

14.8%

Masters

8.8%

Certificate

5.2%

Diploma

1.5%

Doctorate

1.5%

License

0.3%
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