Telemarketing representative job description

Seeking a high energy Call Center CSR to provide a high-standard of professional individualized customer service by sharing pertinent program information, promoting utility company programs, and

This full time - direct hire opportunity with SEEL, offers:
• Competitive hourly base pay, plus incentive for meeting program goals.
• Paid Time Off (PTO) and paid holidays
• Excellent health, dental, optical, and life insurance benefit program, with a significant portion of premium paid by the company.
• 401K Match Program
• Company sponsored training and a Tuition Reimbursement program


DUTIES AND RESPONSIBILITIES



Field inbound calls transferred via 3rd party vendor. Log all customer calls in the database and update the database with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers. Meet the minimum daily, weekly and monthly requirements for outbound calls based upon the department goals. Schedule the minimum amount of daily, weekly and monthly appointments based upon the departmental goals. Ensure that a world class customer service experience is delivered with every customer contact. Identify, research, and resolve customer issues, and immediately escalate unresolved issues as needed. Be available to attend community outreach events as needed to promote and generate interest in the program. Recommend process improvements. Performs related work as required.



QUALIFICATIONS



High school diploma or equivalent. (Some college preferred) Ability to understand as well as grasp basic customer information. Outbound call center experience Keyboarding and computer skills Ability to work well in a high volume call center environment. Ability to handle challenging customer situations with poise and professionalism. Effective communications skills (oral and written). 2 years call center /customer service experience. Able to meet company requirements for background clearance and drug testing.

Job DescriptionLocation Type

Lancaster, PA Part-Time or Full Time

Reports to: Lancaster Office

Are you an energetic, motivated, professional person? Are you looking for a career with a company that will maximize your potential? If a inside sales position setting appointments for outside sales sounds exciting , we invite you to join our team at Pure Water Technology ! We offer state-of-the-art drinking water systems that eliminates the inefficiencies, excess costs, and safety issues of bottled water in the workplace. We also provide ice, coffee, and air purifiers.

Qualifications:

• Exceptional communication skills with personable telephone voice
• Utilize technology during daily tasks
• Ability to get people talking and develop a relationship with customer
• Track leads and ability to set appointments with potential customers
• Must be able to work independently and in a team environment
• Ability to take direction, being trainable, cooperative, having a positive and team oriented attitude

Responsibilities :

• Outbound calling to schedule appointments for setting appointments for our outside sales representatives with new companies
• Creating customer interest, answering questions and determining customers' needs through basic probing questions and setting an appointment for an assessment
• Connect to potential customers in a personable manner, and engage them to determine whether they fit our appointment qualifications
• Work with supervisor to meet and exceed appointment quota
• Document all customer interaction in company database
• Other duties as assigned

Benefits :

• Hourly pay plus commission program with the opportunity to earn over $1,000 per month in commission
• Monthly Bonus/Incentive Program
• Sales and product training
• Flexible, part-time or full-time day hours with no evenings, weekends, or holidays
• Paid Vacation and Holiday Pay
• Company sponsored fun activities and trips
• An enjoyable, family-oriented, team atmosphere
• 401K with company match (after 1 year of service)
• Casual dress code
• Drug Free Workplace/Equal Employment Opportunity

Would you be excited for a sales career setting appointments for our outside sales representatives to sell our industry leading water purification systems and services to businesses in all vertical markets throughout the Central PA and Northern MD? Come join us!