Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsResume

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Telemarketing sales representative skills for your resume and career

Updated January 8, 2025
2 min read
Quoted experts
Frederik Beuk,
Dr. Matteo Cantarello Ph.D.
Telemarketing sales representative example skills
Below we've compiled a list of the most critical telemarketing sales representative skills. We ranked the top skills for telemarketing sales representatives based on the percentage of resumes they appeared on. For example, 19.9% of telemarketing sales representative resumes contained telephone calls as a skill. Continue reading to find out what skills a telemarketing sales representative needs to be successful in the workplace.

15 telemarketing sales representative skills for your resume and career

1. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telemarketing sales representatives use telephone calls:
  • Make telephone calls soliciting donations for non-profit organizations such as Special Olympics and Mothers Against Drunk Driving
  • Administered 100+ sales calls daily to prospective clients, as well as converting inquiries into sales by answering inbound telephone calls.

2. Telemarketing

Here's how telemarketing sales representatives use telemarketing:
  • Performed telemarketing duties for online advertisement/marketing
  • Conducted renewal calls for magazine subscriptions, expedited product orders for client manufactures, and other telemarketing programs.

3. Computer System

Here's how telemarketing sales representatives use computer system:
  • Obtained customer information and performed accurate and timely data entry into the company's computer systems.
  • Performed large volume of telephone sales, utilized Microsoft Office as well as other complex computer system modules.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how telemarketing sales representatives use product knowledge:
  • Shared product knowledge and explained benefits-skilled at developing rapport with customers over the telephone.
  • Provided extensive product knowledge and warranty coverage information.

5. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how telemarketing sales representatives use cold calls:
  • Participated in political campaign cold calling.
  • Provided cold calling on a daily base Generated sales by using the telephone book to get customers to buy pistol permits.

6. Outbound Sales

Here's how telemarketing sales representatives use outbound sales:
  • Selected as one of top 3 in monthly sales several times and 1st place in outbound sales out of 300 reps.
  • Initiated outbound sales calls to existing and potential clients on a variety of products and services while meeting weekly sales quota.

Choose from 10+ customizable telemarketing sales representative resume templates

Build a professional telemarketing sales representative resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your telemarketing sales representative resume.

7. Inbound Calls

Here's how telemarketing sales representatives use inbound calls:
  • Worked a high volume of outbound and inbound calls asking many questions to determine the correct scooter and accessories to recommend.
  • Licensed Health Insurance Agent and received inbound calls for customers applying for Medicare part A & B.

8. Schedule Appointments

Here's how telemarketing sales representatives use schedule appointments:
  • Persuade potential customers to purchase service and product Opening deals presenting service Schedule appointments for closing sales representatives
  • Schedule appointments and provide customer services

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telemarketing sales representatives use customer service:
  • Performed outbound calling for volunteer recruitment, while answering inbound customer care calls and providing unsurpassed levels of quality customer service.
  • Utilized active listening skills to understand and offer alternate solutions in order to enhance customer service experience while retaining customers.

10. Outbound Phone Calls

Here's how telemarketing sales representatives use outbound phone calls:
  • Make outbound phone calls to potential donors home to inquire donations for charities.
  • Sell new service to customers through outbound phone calls.

11. Payment Method

Here's how telemarketing sales representatives use payment method:
  • Updated and maintained customer information including addresses and payment methods concerning orders into the database.
  • Verified subscriber demographics and payment methods and entered into computer.

12. Sales Talks

Here's how telemarketing sales representatives use sales talks:
  • Delivered prepared sales talks that described various organizations and agencies, in order to persuade potential customers to make a donation.
  • Deliver prepared sales talks, reading from scripts that describe services, in order to persuade customers to purchase a service.

13. Describe Products

Here's how telemarketing sales representatives use describe products:
  • Used computerized scripts to describe products and services, counter objections, overcome resistance and close the sale.
  • Delivered prepared presentations to describe products or services in order to persuade potential customers to purchase a product or service.

14. Sales Scripts

Here's how telemarketing sales representatives use sales scripts:
  • Followed sales scripts; working directly with customers, input orders, and maintained documentation.
  • Created sales scripts based on the product promotion and consistently met monthly sales volumes.

15. Sales

Here's how telemarketing sales representatives use sales:
  • Received calls for sales over TV advertisements * Entered and maintained advertised product orders in computerized database.
  • Developed effective sales strategies to increase product profitability and attract new customers.
top-skills

What skills help Telemarketing Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What telemarketing sales representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a telemarketing sales representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all telemarketing sales representatives possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about telemarketing sales representative

List of telemarketing sales representative skills to add to your resume

Telemarketing sales representative skills

The most important skills for a telemarketing sales representative resume and required skills for a telemarketing sales representative to have include:

  • Telephone Calls
  • Telemarketing
  • Computer System
  • Product Knowledge
  • Cold Calls
  • Outbound Sales
  • Inbound Calls
  • Schedule Appointments
  • Customer Service
  • Outbound Phone Calls
  • Payment Method
  • Sales Talks
  • Describe Products
  • Sales Scripts
  • Sales
  • Sales Quota
  • Private Individuals
  • Vacation Packages
  • Telephone Sales
  • Telephone Numbers
  • Customer Calls
  • Customer Inquiries
  • Life Insurance
  • Sales Reps
  • Customer Accounts
  • Sales Presentations
  • Telecommunications Technologies
  • Customer Complaints
  • Telephone Directories
  • Quality Customer Service
  • Olympics
  • Telephone Equipment
  • Sales Pitch
  • MCI
  • Charitable Causes
  • DIRECTV

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse sales jobs