Teleperformance USA jobs

Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include Paid Training Competitive Wages Monthly Bonuses Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Ability to work from your home Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to the overall convenience, you will enjoy the many benefits of working from home! Removing the cost, stress and time constraints of a daily commute Total comfort of working from your own home A flexible work scheduled and more work life balance Responsibilities Your Responsibilities Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Qualifications What We're Looking for Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Ability to type 25 wpm Over 18 years of age High School Graduate or GED Predictable and reliable attendance What We Prefer 6 -12 month customer service experience preferred Consistent work history Proven oral & written communication skills Some Technical background Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Tp and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all inbound and outbound customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding Appropriately communicate with customers, exercising retention efforts if needed Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential." ACC Community Connections is recruiting career minded individuals for the position of Forensic Case Manager. This role provides services to clients in the Fox Valley and surrounding areas of Wisconsin. The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee. The Forensic Case Manager position is dynamic, no two days will be the same. The job provides a variety of services to individuals with severe and persistent mental illnesses, often accompanied with substance use challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, law enforcement, the court system, landlords, a variety of medical and psychiatric providers, county human services and others. This position may require an extensive amount of driving to meet the needs of clients. Candidates should be comfortable working with those living with a mental illness and those who have been convicted of a variety of crimes. The Forensic Case Manager position offers: The ability to self schedule and flex work schedules to accommodate personal time. Strong supervisors and team members willing to support each other. Very team oriented approach to case management. Working from home. Job Purpose This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods. Job Responsibilities The primary duties and responsibilities are as follows: Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community. Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP. Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments. Facilitate treatment team(s) collaboration to best meet client recovery outcomes. Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change. Assist clients to develop a natural support system which can include family, friends, neighbors, community resources, etc. Along with other team members, manage crisis situations with appropriate interventions. Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events. Executes the Principles of Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency's perpetual development of improved practices and processes. Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Predispositon Investigation Reports (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms. Testify in court; being professional in appearance and thoroughly prepared. Comply with all company and DHS quality standards and time frames for all documents and communications. Be very familiar with community resources and seek further development based on client and agency needs. Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities. Work as a team player with peers and client teams. Other duties identified and assigned. Qualifications Education/Experience: Bachelor's degree in Human Services or Related Field. Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required. Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology. Must have a valid driver's license, insured vehicle and a drivers record deemed acceptalbe by our insurance carrier. Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wusonsin Caregiver Background Check and out of state background check if applicable. Knowledge, Skills, and Abilities: Excellent creative and conceptual thinking abilities Strong people skills Strong communication skills, both verbal and written Advanced organizational skills with the ability to handle multiple assignments Professional Competencies A foundational understanding of Wisconsin State Statute 971. Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses. Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses. Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care. Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible. Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration. Ability to collect, organize, and utilize data for program improvement purposes. Agency Competencies TRAUMA INFORMED CARE COMPETENCIES Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person's views hold more value or importance than that of another. Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma. As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma. Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes. Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs. Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people. Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying. Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate. WORKPLACE COMPETENCIES Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues. Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems. Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities. Work Environment The work is performed in home office settings. The Case Manager will need to travel to various designated locations, including client homes. Flexible work hours are within the parameters of Monday - Friday, 7:00am - 6:00 pm. However, there may be occasions to adjust schedules in order to accommodate client needs and to accommodate employee work/life balance. The work is primarily sedentary; there is no heavy lifting, excessive standing, or bending. Must have the ability to drive a car. Case managers drive clients in either their personal vehicle or a company owned vehicle. Direct Reports There are no staff that directly report to this position. There are no staff that directly report to this position. We are happy to discuss the role of a Forensic Case Manager with anyone who may have questions or would like to learn more about this unique position. Please call text or email Alyssa at ************ ****************** for further details. Starting wage is $26/hr. with potential for increase based upon education and/or experience.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. This position is 100% work at home. Your Responsibilities Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms. Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions. Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals. Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points. Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs. Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs. Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions. Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities. Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly. Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience. Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products. Demonstrated ability to design and present complex technical solutions clearly and compellingly. Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations. Solid understanding of ITIL frameworks and ITSM best practices. Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences. Strong problem-solving skills and a client-first mindset. Focus on continual training on new ServiceNow technologies to keep skill sets current. Experience in pre-sales for SaaS platforms or cloud-based solutions. Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools. Experience with Now Assist and Creator Assist Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.) Experience working with monitoring tools and strategies related to ITOM. Project management experience or certification (e.g., PMP, Agile/Scrum certifications). Certifications (Required): ServiceNow Certified System Administrator (CSA) Certifications (Preferred): ServiceNow Certified Application Developer (CAD) ITIL Foundation Certification (v3 or v4) ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified Implementation Specialist - CSM ServiceNow Certified Implementation Specialist - ITOM Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Work from the comfort of your home

Resumen Join us as an Interpreter At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success. Why TP? With over 45 years of global leadership and more than 25 years in Colombia, TP is the #1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company that's recognized worldwide for its excellence and commitment to its people. Responsabilidades Your Role As an Interpreter, you will: * Facilitate clear and accurate communication between parties in different languages. * Provide professional interpretation services via phone or other channels. * Maintain confidentiality and accuracy throughout all interactions. * Uphold TP's world-class standards of quality and professionalism in every session. Requisitos What We're Looking For Language Level: Advanced English (B2+/C1) - strong listening and speaking skills required.Education: High School Diploma (physical copy required).Availability: * Training: Monday - Friday, 8:00 AM - 4:30 PM (40 hours per week) * Operations: Monday - Saturday, between 8:00 AM - 9:00 PM | Choose from 36, 40, or 42 hours per week Skills & Qualities: * Excellent verbal communication and active listening skills. * Ability to provide accurate, neutral, and professional interpretation between English and Spanish speakers. * Strong attention to detail, confidentiality, and cultural sensitivity. * Adaptability to different topics, tones, and client needs. Why Choose TP? Salary: * Training: $1,927,620 COP * Mentoring: $2,409,524 COP * Operations: * 42h/week: $2,530,000 COPmonthly * 40h/week: $2,409,524 COP monthly * 36h/week: $2,168,572 COP monthly Additional Benefits: * 15% performance bonus. * Internet allowance. Location Work From Home Terms and conditions apply.

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable result Job Description OSP Design Engineer (Individual Contributor) Role Summary: Technical Execution & Network Design: The OSP Design Engineer is a hands-on technical role responsible for the end-to-end design of fiber optic network infrastructure. This Individual Contributor is responsible for the full lifecycle of engineering deliverables, including field data collection, High Level Design (HLD), detailed Low Level Design (LLD), and the generation of permit packages. This role requires high proficiency in GIS/CAD software, a strong understanding of OSP construction principles, and the ability to work independently to meet project timelines and quality standards. Key Responsibilities 1. Network Design (HLD & LLD) High Level Design (HLD): specific route planning, serving area architecture, and feeder network design to maximize coverage while minimizing construction costs. Low Level Design (LLD): Produce detailed construction-ready prints, including conduit configuration, fiber splicing schematics, building entrances, and termination points. Calculations: Perform optical power budget calculations and material selection to ensure network integrity. Software Utilization: Utilize OSP/GIS design software (specifically IQGEO, ARAMIS, WALDO, and MicroStation/BSTCAD) to create accurate geospatial records and engineering drawings. 2. Field Engineering & Data Collection Fielding: Conduct physical site surveys and walk-outs to validate route feasibility, identify obstacles, and verify existing utility infrastructure. Make-Ready Engineering: Assess pole loading and identify necessary make-ready work for aerial attachments in compliance with NESC/GO95 standards. Verification: Validate "as-built" documentation against actual field conditions to ensure database accuracy. 3. Permitting & Right-of-Way (ROW) Permit Preparation: Create comprehensive permit application packages (drawings, traffic control plans, and narratives) for submission to State DOTs, municipalities, railroads, and utility pole owners. Regulatory Compliance: Ensure all designs adhere to local codes, ordinances, and utility owner requirements (e.g., specific depth requirements, running line offsets). Coordination: Respond to technical inquiries from permitting agencies to expedite approval processes. 4. Quality & Project Support Quality Assurance: Perform self-checks and peer reviews on design prints to ensure zero-defect handoffs to construction teams. BOM Generation: Generate accurate Bill of Materials (BOM) and Labor estimates for assigned projects. Construction Support: Act as the technical point of contact for construction crews during deployment, resolving design-related issues (redlines) that arise in the field. Qualifications Experience: 3-7 years of hands-on experience in OSP Design and Engineering, specifically with FTTx, Metro, or Long-Haul fiber networks. Technical Knowledge: Proficiency in designing aerial, buried, and underground conduit systems. Strong understanding of fiber optic topology (splitters, cabinets, splice closures). Knowledge of industry standards (NEC, NESC, BICSI). Software Proficiency: Demonstrated operational experience with GIS and CAD platforms. Specific proficiency in IQGEO, ARAMIS, WALDO, or MicroStation/BSTCAD is highly preferred. Education: Bachelor of Science in Engineering, Engineering Technology, or equivalent relevant field experience. Field Capabilities: Ability to travel to local sites for field surveys and possession of a valid driver's license. Preferred Qualifications Certifications: Lean Six Sigma Green/Yellow Belt (focus on process efficiency) or RCDD certification. Permitting Experience: Specific experience working with FDOT or complex municipal permitting systems. Data Skills: Proficiency in Excel (VLOOKUP, Pivot Tables) for BOM management and data reporting. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Home (***************************** »Job Details **Professional I, Lead Generation** Marketing & Communications Account Management Language English Apply Now (******************************************************************************************************************************* **Description** Are you looking for an excellent opportunity with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a role at Concentrix is just the right place for you! Here at Concentrix, we think about the world differently and have contrarian views of what it takes to survive and thrive in business, especially in today's climate. We are a Customer Experience Solutions Company because to us the "Experience is Everything". With our multi-product Concentrix offering, we are helping companies deliver best-in-class customer experiences. The Business Development Representative (BDR) plays a critical role in supporting our Sales Teams and Account Managers by opening doors to new opportunities. BDRs help drive growth by identifying and engaging potential new clients, as well as uncovering cross-sell and upsell opportunities within our existing customer base. This position works closely with Sales and Marketing to create interest in our products and services, ensuring a strong pipeline that enables our teams to deliver exceptional value to clients. Business Development creates the great first impression to potential customers who are committed to enhancing a better customer experience for their own brand. You will proactively identify, contact, and cultivate new business opportunities using a combination of cold calling, emailing, and social channels to leverage meetings where you uncover customer experience opportunities. **What you'll do in this role** : + Use prospecting strategies to lead initial outreach to prospects in various C-level positions + Be able to quickly build report with prospects while creating interest in Concentrix services. + Proactive collaboration with Sales, Management and Marketing bringing forward sales play approaches. + Identify the needs and challenges of a prospective customer + Accountable to goals of qualified meetings, opportunities and revenue + Learn industry and funding signals and incorporate business trends in your prospect outreach + Willingness to be creative and try new prospecting strategies to achieve your goals **What you'll bring:** + 2-4+ years in a BDR/SDR role with proven success in outbound prospecting. + Demonstrated track record of meeting or exceeding quotas for pipeline generation and closed deals + Experience working in fast-paced SaaS or tech environments + Exposure to full sales cycle or collaboration with Account Managers / Sellers on closing deals + Familiarity with targeting mid-market or enterprise accounts + Familiarity with targeting current client accounts for upsell / cross sell opportunities + Hands-on experience with CRM systems (Salesforce, Dialer, Einstein, Highspot, LinkedIn Sales Nav, ZoomInfo). + Familiarity with sales engagement platforms and analytics tools. + Excellent verbal and written communication skills. + Proficiency in cold calling, email outreach, and social selling. **What's in it for you:** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. + The base salary range for this position is $50k - $70k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan/ RRSP, paid time off and holidays and paid learning days. + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, My One Earth Promise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." The deadline to apply for this position is Jan 6, 2026. \#LI-Remote #WAH

Our Bilingual Spanish Representative team starts at $36,400 per year ($16.50 an hour base wage and an additional $1 an hour for language differential) plus bonus. . Representante Bilingüe en Español Nuestro equipo bilingüe en español comienza en $ 36 400 por año ($ 16,50 por hora de salario base y $ 1 adicionales por hora en lenguaje en diferenciales) más bonificación. Debe vivir en Texas para ser elegible para este puesto remoto. What will I do as a Bilingual Spanish Representative? Insurance is one of the most sustainable industries around! Look at it this way - as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation's top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers. Qué hare como Representante Bilingüe en Español? ¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes. Duties and Responsibilities * Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs. * Educate the customers on our insurance products and services while identifying opportunities to sell additional products. * Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources. * Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues. * Engage in a conversation with people from all walks of life. * Every caller is unique, so providing and customizing assistance according to the policyholder's needs is a crucial part of the role. Deberes y responsabilidades: * Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades. * Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales. * Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados * Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio. * Participe en una conversación con personas de todos los ámbitos de la vida. * Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto. As a Bilingual Spanish Representative, you will get: * Remote Work. This position is 100% remote. We will send you the equipment needed for this role. * Full time hours. 40-hour work week. * Job Stability. We've been in business since 1936. * Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing. * Medical, Dental and Vision Insurance. We will help cover the cost of your premium. * Tuition Reimbursement. Your goals are important and we'll help you achieve them. * Referral Program. We have one of the most lucrative referral programs around. * Career Growth. Most of our senior leadership started as agents. We promote from within! * Annual Performance Reviews. We reward your good work with more money. Como Representante Bilingüe en Español, obtendrás: * Trabajo remoto. Esta posición es 100% remoto. Le enviaremos el equipo necesario para este puesto. * Horario de Tiempo Completo. Semana laboral de 40 horas. * Estabilidad laboral. Estamos en la industria desde 1936. * Tiempo libre pagado. Porque el descanso no es una recompensa, es necesario para tu bienestar. * Seguro médico, dental y de visión. Te ayudamos a cubrir el costo de su prima. * Reembolso de matrícula. Tus metas son importantes y te ayudaremos a alcanzarlas. * Programa de referidos. Tenemos uno de los programas de referidos mejor pagados. * Crecimiento profesional. La mayoría de nuestros altos directivos comenzaron como agentes. ¡Promovemos desde dentro! * Revisiones anuales de desempeño. Premiamos tu buen desempeño con más dinero. What are the qualifications to be a Bilingual Spanish Representative at Afni? * At least six months working in a service or sales environment * Ability to work in a fast-paced environment * Ability to multitask and use effective time management * A minimum of 6 months of work-at-home experience is required. * Ability to communicate written and verbally in both Spanish and English * Computer skills Cuáles son los requisitos para ser un representante bilingüe en español en Afni? Al menos seis meses trabajando en servicio al cliente o ventas * Capacidad para trabajar en un entorno acelerado * Capacidad para realizar múltiples tareas y utilizar una gestión eficaz del tiempo * Se requiere un mínimo de 6 meses de experiencia trabajando desde casa. * Capacidad para comunicarse escrita y verbalmente en Espanol y Ingles * Habilidad para trabajar con un CRM. TXVHINBL At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. En Afni ofrecemos igualdad de oportunidades de empleo a todas las personas calificadas. El empleo se basa en las capacidades y cualificaciones personales sin discriminación por motivos de raza, color, religión, sexo, edad, origen nacional, discapacidad o cualquier otra característica protegida según lo establecido por la ley. Esta política de Igualdad de Oportunidades de Empleo se aplica a todas las políticas y procedimientos relacionados con el reclutamiento y la contratación, la compensación, los beneficios, la terminación y todos los demás términos y condiciones de empleo. * What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms * A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. * Ability to be on webcam during working hours Lo que necesitas para prosperar en nuestro entorno remoto: * Solo servicio de Internet por cable o fibra (sin acceso telefónico, DSL, satelital o celular) * 25 Mbps de descarga/10 Mbps de subida * Tasa de ping: menos de 100 ms * Un espacio de trabajo privado con escritorio/silla donde el ruido del entorno (niños, mascotas, personas, aparatos electrónicos, etc.) no se pueda escuchar ni estar presente durante las horas de trabajo. * Posibilidad de estar en la cámara web durante las horas de trabajo Requirements * Must be 18 years of age * Must have GED or High School Diploma * Must be legally permitted to work in the United States Requisitos: * Mayor de 18 años de edad * Preparatoria terminada

Home (***************************** »Job Details **Legal Assistant** Other (******************************************************* Language English Apply Now (************************************************************************************************************* **Summary** As a Legal Assistant you will support the in-house U.S. Legal Immigration team which manages all government filings for Concentrix's sponsored work visas and directly supports sponsored employees throughout the immigration process. Your primary role will be to process incoming mail, send out physical filing packages, triage communications, and coordinate with various departments within the company. **Description** **_Essential Responsibilities:_** + Mail and Document Management: Process and save notices, update data in case management systems, and coordinate document shipments via FedEx for all departments at the Cincinnati office. + Email and Communication: Manage and organize email inbox, respond to simple requests, and ensure proper routing of action items to team members. + Application Processing: Prepare, organize, and log application materials; ensure final copies are filed and necessary updates are communicated. + Document Preparation: Draft a variety of letters and basic immigration forms, under supervision of paralegals and attorney. + Audit and Administrative Support: Perform ongoing audits, maintain templates and training documents, and assist with purchase orders and invoice tracking. + This is a **part-time position** with flexibility to work 3 or 4 days per week. **_Candidate profile:_** + This is an onsite position and ability to work at our Cincinnati, Ohio location is a requirement + Bachelor's degree or equivalent work experience is a requirement. Prior experience as a legal assistant in a legal office or in an immigration legal department preferred. + Attention to detail for preparing and proofreading legal documents accurately. + Process-oriented, with experience working on repetitive legal tasks + Strong organizational and time-management skills to handle competing priorities + Proficiency in legal software and general office productivity tools. + Excellent communication and interpersonal skills, with the ability to communicate effectively with internal key stakeholders from different teams, cultures, and backgrounds + Ability to handle confidential information with discretion. The base salary range for this position is $19.9- $25 hourly (pay rate will not be below applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline for applying for this position is Jan 9, 2026.

Mandatory Skills: • 3+ years experience with Sterling Order Management (OMS) Suite • 3+ Years experience in implementation of eCommerce solutions for multi-channels Retailers • 3+ Years experience in presenting to Customer Management / Stakeholders • 3+ Years experience in integrating Sterling Order Management (OMS) Solutions with downstream back office systems • 3+ Years experience in integrating eCommerce Solutions with Business Partners with various communications protocols (REST, WSDLs, Gateways, APIs, etc.) • Experience developement on eCommerce websites or other Internet transactional applications • Experience with end-to-end development, including back-end database layer, WCS, Sterling Order Management (OMS) application server/web server layer and UI layer • Integration experience with Third Party Applications (examples: Search Engines, Web Services, Tax Processors, Payment Processors, Fulfillment, Ad Engines). • Detailed knowledge of Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), and Object Oriented Analysis and Design/Development (OOA/OOD). • Ability to think strategically and help development/architect teams for strategies and tactics that produce fast turnaround • Excellent personal communication, leadership, and organizational skills. Roles and responsibility • Design and develop ecommerce systems for fullfillment using Sterling Order Management (OMS) . • Contribute to the overall design and architecture of web applications. • Analyze and diagnose any issues that could adversely impact any functional capabilities of WebSphere Commerce applications. • Ensure that implementations meet the required scalability and reliability required for e-commerce operation. • Analyze and optimize database and core commerce functions • Web technologies/development (Java, J2EE, HTML, JSP, EJB, Rest services) • Experience in implementation, customization, and integration of Sterling Order Management (OMS) . • Work with various models in Sterling Order Management (OMS) . • Strong working knowledge and experience with JavaScript including AJAX/JSON and JavaScript application frameworks such as jQuery and Dojo. • Strong working knowledge of IBM DB2 database/SQL Desirable Technical / Functional Skills Work with different teams - Business, Solutions - Portal and team of Architects to create overall user interface, Implement solutions with complete considerations on Infrastructure capability, performance, supportability to achieve end user business results. Total experience in required skill (years) 6 + years Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Company Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a Microsoft expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have in-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner. If you have exceptional training delivery skills along with strong Microsoft knowledge as noted, we want to hear from you! The Microsoft Training Professional will be responsible for the following: * Training delivery: Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills. * Office hours: Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to know or derive answers to most questions without additional follow-up. * Content development: Creating and customizing employee training content. Updating materials as necessary, ensuring ongoing relevance and effectiveness. * Collaboration: Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives. * Performance measurement: Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. * Instructional design: Designing engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus. * Communication and presentation: Explaining complex information clearly and concisely. Qualifications Required Skills & Experience * 2+ years supporting users in enterprise environments working with Microsoft business applications. * In-depth knowledge and hands-on experience including the following: Microsoft 365 - SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook, Microsoft Power Platform - Power Apps, Power Automate, and Power BI. * 2+ years designing and delivering software training aligned to large-scale digital transformation. * Excellent presentation, communication, and facilitation skills across diverse audiences. * Ability to simplify complex concepts and engage participants. * Demonstrates confidence delivering live demos and answering most questions immediately. * Strong instructional design and curriculum development skills. Desirable attributes: * Disposition: Extraverted, resourceful, and seeks opportunities for modern, interactive training approaches. Has aptitude for picking up new technology applicable to the position. * Technical support / troubleshooting: Capable of and confident in providing technical support and issue resolution during training sessions and office hours. Desirable certifications: * Microsoft Certified Trainer (MCT) * Microsoft 365 Certified: Teamwork Administrator Associate * Microsoft Office Specialist (MOS): Expert * Microsoft Office Specialist (MOS): Master Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. What Senture has to offer: Work from home All equipment provided Competitive Paid training Growth & Development Opportunities Important: At the end of the application, you'll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer Fluent in Spanish (reading, writing, and comprehension) Prior call center or customer service experience highly desired Effective verbal and written communication skills Ability to multi-task Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs Ability to sit for extended periods of time Ability to successfully pass a background investigation and drug screen Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. Must be able to meet the minimum internet speed requirements for specific program Hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role. Responsibilities Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. Document each customers inquiry information into a database. Verify customers information, making corrections and updates as needed. Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Follow-up with callers as necessary. Use statistical contact center data to make improvements to performance. Outbound calling for surveying to obtain client specific information. Shift and Schedule adherence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as liaison between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs. This position is 100% work at home. Must be located within the US and eligible to work in the US without sponsorship. Your Responsibilities Project management including team leadership Compile specifications, requirements and other program specific documentation from the client Write creative copy for interactive voice response scripts Track and manage scope, schedule and costs for project implementation Manage tasks and deliverables from client to technical resources Review both new and existing IVR programs for script to system accuracy and effective sales approach Analyze client reports and make suggestions to optimize scripts and/or offers Identify potential application and process improvements Provide excellent customer service to internal and external clients Prepare monthly billing documentation Prepare documentation for client business reviews Develop monthly revenue projections for each client Perform other related duties and assignments as required and as assigned by supervisor or other management Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Qualifications Must be at least 18 years old Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.) Overnight travel approximately four times per year Excellent attendance history is required Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit check Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

We are looking to hire Subrogation Specialists who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $21.00/hour, with Specialists earning an average monthly bonus of $1,300! The Subrogation Specialist is responsible for recovering subrogation claims from insurance carriers, self-insured entities, and uninsured tortfeasors. This role requires close collaboration with clients, insured parties, and other stakeholders to maximize recovery while ensuring compliance with state regulations and industry best practices. Position is work-at-home. Essential Functions and Responsibilities: Review and manage subrogation files across varying lines of business. Respond professionally and promptly to telephone calls and emails from clients, adjusters, claimants, witnesses, attorneys, and underwriters. Review and investigate claims to evaluate liability, assess damages, and determine all viable recovery avenues. Prepare and analyze files, ensuring accurate documentation and tracking of all verbal and written correspondence in applicable systems. Process carrier-to-carrier subrogation claims. Research laws and state statutes on subrogation claims to ensure compliance and optimize recovery. Communicate effectively to obtain and provide necessary information from relevant parties. Negotiate liability and damage disputes with other insurance carriers and self-insured entities. Review claim files to evaluate collection potential and develop strategies for each recovery.

Mandatory Technical / Functional Skills Qualifications Mandatory Technical / Functional Skills • 3+ years experience with Sterling Order Management (OMS) Suite • 3+ Years experience in implementation of eCommerce solutions for multi-channels Retailers • 3+ Years experience in presenting to Customer Management / Stakeholders • 3+ Years experience in integrating Sterling Order Management (OMS) Solutions with downstream back office systems • 3+ Years experience in integrating eCommerce Solutions with Business Partners with various communications protocols (REST, WSDLs, Gateways, APIs, etc.) • Experience developement on eCommerce websites or other Internet transactional applications • Experience with end-to-end development, including back-end database layer, WCS, Sterling Order Management (OMS) application server/web server layer and UI layer • Integration experience with Third Party Applications (examples: Search Engines, Web Services, Tax Processors, Payment Processors, Fulfillment, Ad Engines). • Detailed knowledge of Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), and Object Oriented Analysis and Design/Development (OOA/OOD). • Ability to think strategically and help development/architect teams for strategies and tactics that produce fast turnaround • Excellent personal communication, leadership, and organizational skills. Roles and responsibility • Design and develop ecommerce systems for fullfillment using Sterling Order Management (OMS) . • Contribute to the overall design and architecture of web applications. • Analyze and diagnose any issues that could adversely impact any functional capabilities of WebSphere Commerce applications. • Ensure that implementations meet the required scalability and reliability required for e-commerce operation. • Analyze and optimize database and core commerce functions • Web technologies/development (Java, J2EE, HTML, JSP, EJB, Rest services) • Experience in implementation, customization, and integration of Sterling Order Management (OMS) . • Work with various models in Sterling Order Management (OMS) . • Strong working knowledge and experience with JavaScript including AJAX/JSON and JavaScript application frameworks such as jQuery and Dojo. • Strong working knowledge of IBM DB2 database/SQL Additional Information All your information will be kept confidential according to EEO guidelines.

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: * Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. * Prepare, review, and document case files while maintaining accurate records in client systems. * Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. * Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. * Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. * Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process. Minimum Job Requirements: * High school diploma or GED required. * 1-3 years of collections experience preferred. * American Collectors Association (ACA) certification preferred. * Formal training in insurance claims and claims law preferred, * Proficiency with Microsoft Office, computers and related applications. * Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions. * Must be recovery oriented and focused on meeting goals and objectives while acting with integrity. * Possess exemplary oral and written communication skills. * Possess excellent organizational and time-management skills with the ability to work independently. * Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts. * Demonstrated reasoning and problem-solving abilities * Ability to adhere to call flow outline and follow requirements specified by clients Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Home (***************************** »Job Details **Dynamics 365 Sales Consultant** Information Technology Other Language English Apply Now (************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** The Dynamics 365 Sales Consultant is responsible for delivering functional consulting services focused on the Dynamics 365 Sales (CRM) workload. This role works directly with clients to understand business needs, design solutions, configure the platform, and support successful adoption of Sales features within Dynamics 365 and the Power Platform. **Responsibilities** · Conduct workshops with business stakeholders to gather and analyze Sales-related requirements. · Configure and customize Dynamics 365 Sales components, including entities, forms, views, dashboards, charts, and business processes. · Implement Sales capabilities such as lead and opportunity management, forecasting, product/catalog setup, sales pipelines, and reporting. · Develop functional specifications, process flows, documentation, and training materials. · Advise clients on best practices for Sales processes and CRM usage. · Prepare demos and contribute to pre-sales activities when needed. · Stay current on the latest Dynamics 365 and Power Platform updates, AI features, and Microsoft roadmap. **Qualifications** · 8-10 years of experience implementing Dynamics 365 Sales or other CRM platforms. · Strong functional understanding of the end-to-end Sales lifecycle (lead → opportunity → quote → order). · Experience configuring Dynamics 365: forms, views, charts, business rules, workflows, and sales processes. · Familiarity with Power Platform (Power Automate, Power Apps, Dataverse). · Excellent communication skills and experience working directly with clients. · Ability to translate business requirements into functional designs and system configurations. **Preferred Qualifications** · Microsoft certifications such as: o MB-210: Dynamics 365 Sales o PL-200: Power Platform Functional Consultant · Experience with Customer Service or Marketing modules (nice to have). · Consulting or enterprise project experience. · Exposure to integration patterns, data migration, or reporting tools (Power BI). **Soft Skills** · Strong problem-solving and analytical ability. · Clear communication and workshop facilitation skills. · Customer-oriented mindset focused on delivering value. **Salary Range:** The base salary range for this position is **$106,000 - $140,000** plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The deadline to apply for this position is 12/04/2025 \#LI-Remote \#ConcentrixCatalyst