Teleperformance USA jobs in Brownsville, TX - 211518 jobs

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our Brownsville, Texas location. Responsibilities Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. * Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers * Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management * Answer Operator calls (internal/External) * Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer * Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management * Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met * Presenting, a positive view of the company and its properties when interacting with customers and fellow employees at all times * Escalating difficult and complex situations to Team Leaders as they arise * Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated * Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings * Works diligently to support company culture and team philosophy throughout the property. * Comply with all departmental and company policies including company business ethics guidelines. * Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information * Be willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions * Demonstrate actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Future," and values of Fast, Fun, Friendly, Fresh and Focused in all we do * Exhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * Two year or more of directly related experience in an inbound contact center or face to face customer service or similar customer service role * Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette * Knowledge of property management, reservations and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous; * Proficiency in basic Windows and MS Office packages is very important * Language Requirements: Bilingual (English & Spanish) * Experience handling customer calls in a 24x7 sales-oriented inbound environment * Experience handling reservations or in the casino / hospitality industry is considered a plus * Must be able to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs. * High School Diploma or equivalent. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Behavior Analyst We are helping people overcome. Join us. The Behavior Analyst (BCBA) is responsible for developing appropriate programs and behavior intervention plans as well as supervising their implementation. The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the child's autism diagnosis. The Behavior Analyst continually monitors their assigned teams and each learner's progress in order to provide the most relevant treatment. Why Join our Team? Medical, Dental, & Vision benefits eligible on day one Conference & Continuing Education Reimbursement 403(b) Retirement Plan Educational Reimbursement Career-Pathing Paid Training Employee Referral Bonus Leadership Career-Pathing Generous Paid Time Off Retirement Savings Plan with employer match Supportive Work Environment What you'll be doing: Clinical Practice Assessing, supervising, and evaluating learners by administering; ABLLS-R, VB-MAPP, PEAK, Vineland, AFLS, Essential for Living or other Functional Behavior Assessments Creating and supervising the implementation of individualized goals and objectives for center-based, community, in-home, and telehealth programs. Creating individualized behavior intervention plans, monitoring implementation and providing feedback as necessary. The Behavior Analyst will provide direct behavior analytic therapy as needed. Conducting parent trainings as clinically appropriate for the learner. Supervision Capturing and contriving opportunities to teach staff and learners in the natural environment and trains others to do the same. Participating in parent meetings, treatment meetings, stakeholder meetings, trainings and other meetings as needed. Supporting initial training alongside the training team, assisting with ongoing training with a focus on retaining and supporting behavior technicians. Developing and retaining staff through performance reviews, discipline, development activities and formal and informal training in accordance with Hope Network's Employee Handbook and BACB guidelines. Job Requirements: Master's degree in a field related to Behavior Analysis (Masters in Applied Behavior Analysis preferred) BCBA Certification through the Behavior Analyst Certification Board (BACB) Current State of Michigan Behavior Analyst Licensure At least 1 year of experience working as a BCaBA or under the supervision of a BCBA in training hours At least 2 years of experience working with youth diagnosed with autism spectrum disorder Our strength lies in diversity - empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Overview: At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Responsibilities: In this role, you will play a key role in meeting Genesis business objectives by ensuring the appropriate reimbursement for patient care services. You will participate in the Patient Assessment Process through completion of items on the MDS and the accompanying Care Area Assessments (CAAs). Assist in the development individualized patient care plans, identify patient needs and projected outcomes as required by Federal and State regulations. Contribute to the nursing center interdisciplinary Resident Assessment Instrument (RAI) process while following RAI guidelines for completion, computer encoding and electronic transmission of the MDS. Identify changes in patient condition in conjunction with the interdisciplinary team and coordinate scheduling and completion of indicated assessments. Assist with Activities of Daily Living training for new hires and through ongoing continuing education to existing staff. Attend educational programs to maintain knowledge with current RAI/Prospective Payment System regulations. Qualifications: *Must be a Registered Nurse currently licensed by the state and in good standing. *Previous experience in a hospital, long-term facility, or other healthcare related facility is required. *Prior experience completing MDSs and Care Plans is required *Must be knowledgeable of general, rehabilitative and restorative nursing and medical practices and procedures and laws, regulations and guidelines governing long-term care. Benefits: *Variable compensation plans *Tuition, Travel, and Wireless Service Discounts *Employee Assistance Program to support mental health *Employee Foundation to financially assist through unforeseen hardships *Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off *Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members *On-Demand Pay Program that allows for instant access to a portion of the money you've already earned We also offer several voluntary insurances such as: *Pet Insurance *Term and Whole Life Insurance *Short-term Disability *Hospital Indemnity *Personal Accident *Critical Illness *Cancer Coverage Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service. Posted Salary Range: USD $95,680.00 - USD $108,160.00 /Yr.

UPDATED PAY RANGE! Come join our awesome team as a Physical Therapy Assistant (PCA) at Senior Community Care of Colorado PACE, Montrose. Relocation Bonus offered! Senior Community Care of Colorado PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare subsidiary of the Volunteers of America parent organization. Pay: $29.00-$38.00 per hour based on experience Schedule: Monday-Friday 8am-5pm Employer/Employee Benefits: Medical, Dental and Vision insurance Health Savings Account (HSA) Flexible Saving Account (FSA) 403(b) - with discretionary contribution Paid Vacation/Sick Time Employee Referral Program Benefits with minimal to no cost to employees: Scholarships Employee Assistance Program (EAP) Wellness program Life insurance (with an option to purchase additional) Short term disability Loan program NEW! NetSpend - Get paid early: Tap into 50% of your earnings before payday. Ministry Program The Physical Therapy Assistant Provides clinical physical therapy treatments for program participants on acute, restorative and maintenance levels as needed. Follows the treatment plan as per Registered Physical Therapist assessment and documented care plan. QUALIFICATIONS: A graduate from a physical therapist assistant curriculum approved by the American Physical Therapy Association. Currently licensed as a Physical Therapist Assistant in the state of Colorado. Minimum of one-year experience working with the frail or elderly population required. Minimum of one year experience as a Physical Therapy Assistant in a skilled nursing facility is preferred. Good working knowledge of physical, psychosocial and behavioral needs of the elderly population. Able to understand medical terminology and how it applies to physical therapy, to communicate with participants, staff, IDT and physicians, and how to prepare meaningful reports. Ability to communicate with the participants to establish favorable attitude to motivate the participants to desired cooperation and effort in his/her rehabilitation development. Must have a valid driver's license, proof of insurance and have means of transportation. ESSENTIAL FUNCTIONS: Perform physical therapy treatments and related duties as may be delegated by the physical therapist. Communicate Participant's changes and progress per treatment plan on a regular basis to Registered Physical Therapist. Maintain proper documentation according to state, federal PACE regulations. Maintain proper records according to PACE policy and procedures. Perform and record, if required, as specified by the planned treatment program, non-evaluative on-going data: Measurements of vital signs, range of motion, strength and linear increments; Types of assistive mobility devices used, and the distances covered; Results of tests and evaluations performed by the registered physical therapist. Respond to psych-social support needs of the participant and/or the participant's family. Communicate appropriately and effectively with all personnel and to document according to professional standards. Keep timely records, meet regularly with the Registered Physical Therapist and attend care conferences as requested. Participate in patient care conferences and other rehabilitation related meetings as appropriate. Communicate with Registered Physical Therapist and IDT members regarding patient progress, problems and plans. Participate in in-service training programs for all staff in the facility. Instruct participant and family members and nursing staff in restorative and therapeutic maintenance programs. Abides by regulations pertaining to PACE as established by Federal and State Agencies and the Volunteers of America Health Facilities policies. Attends required in-services & completes assigned online modules. Perform other duties as assigned. Senior Community Care of Colorado (SCCCO) is a PACE Program (Program of All-Inclusive Care of the Elderly) serving older adults in Montrose and Delta Counties. Our team offers wrap-around care services to meet the unique needs of each of our participants and support them to remain living independently in their homes and communities. Our approach to care is based on our respect for the human spirit and the belief that the right to dignity doesn't diminish with age. Compassion, empathy, personal attention are at the core of how we serve each and every program participant. Unlike other settings, getting to know our participants and building meaningful relationships are key to our success. SCCCO has centers in Montrose and Delta Counties, surrounded by the breathtaking Colorado scenery. Volunteers of America National Services has been certified as a Great Place to Work for 7 years running by its employees! Their work has a special meaning: this is not “just a job”. Take pride in helping others and join us today! At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best. ExperienceRequired 1 year(s): Experience working with the frail or elderly population. Preferred 1 year(s): Experience as a Physical Therapy Assistant in a skilled nursing facility is preferred. Licenses & CertificationsRequired Driver's License Physical Therapy Asst Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

ALPLA is a global, family-owned, and privately held company that manufactures innovative, customized, and recycled packaging for leading companies such as P&G, Unilever, L'Oréal, Pepsi, and others. ALPLA values their employees, work-life balance, personal growth, compensation, and sustainability. What Can You Expect From ALPLA Health and Wellness Care Program- Benefits Child Care Benefits Dependent Care Cost Savings Program Recognition programs; Promotional opportunities 401K Retirement Plan and excellent Matching Plan Medical, dental, vision plan Education assistance program/tuition reimbursement Short-term, long-term term and life insurance paid by ALPLA Paid vacation, paid holidays What Will You Enjoy Doing Services and maintains machines on site Ensures preventive maintenance is performed Ensures machine breakdowns are repaired Ensures a current and accurate record of maintenance Ensures all relevant machines, devices are updated according to ALPLA standards Serve as the main contact of the Operational Technology Integration Specialist to ensure devices are updated and configured Ensures a sound spare part warehouse Maintains good housekeeping Ensures availability of spare parts Manages contractors on-site Ensures all employees understand and follow company policies and procedures Leads the Team Ensures the team works together as efficiently as possible Assesses training needs of staff and ensures execution of training Provides an active personal development culture for all employees in the plant Ensures staff are brought in to cover absenteeism and holidays Correctly records the time and attendance of the team Performs annual Performance Evaluation What Makes You Great Four-year degree in electrical engineering or equivalent experience Minimum four years of work experience at ALPLA or a similar industry Experience with Computer Control Systems on machines Experience in working with hydraulic and pneumatic systems Hands-on experience running a busy engineering department At least 3 years of supervisory experience Qualifications/Skills: Good organizational skills Good leadership skills Thorough understanding of technical aspects of different types of equipment Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to stand, walk, reach with hands and arms, climb or balance, and use hands to finger, handle, or feel. The employee is frequently required to stoop, kneel, crouch, and talk and hear. The employee is occasionally required to sit. The employee must regularly lift and/ or move up to 10 lbs., frequently lift and/or move up to 30 lbs., and occasionally lift and/or move more than 50 lbs. Specific vision abilities required by this job include close vision. It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards (OSHA). #salaried #iowa2 ALPLA is an Equal Opportunity Employer and prohibits employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualification, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital,, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ALPLA will not tolerate discrimination or harassment based on any of these characteristics. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Travel Stepdown RN Company: Fusion Medical Staffing Job Details Fusion Medical Staffing is seeking a skilled Stepdown RN for a 13-week travel assignment in New Haven, Connecticut. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: One year of recent experience as a Stepdown RN Current Valid RN license in compliance with state regulations Current BLS Certification (AHA/ARC) Current ACLS Certification (AHA/ARC) Preferred Qualifications: Progressive Care Certified Nurse (PCCN) Certification NIHSS Certification Other certifications and licenses may be required for this position Summary: A Stepdown Registered Nurse provides care to patients who are transitioning from intensive care to medical-surgical or general inpatient units. These patients require frequent monitoring and specialized nursing interventions. They assess and manage complex patient needs, administer medications and treatments, and collaborate with multidisciplinary teams to ensure safe, patient-centered care. Essential Work Functions: Monitors and interprets cardiac rhythms, vital signs, and other telemetry data to detect abnormalities and respond appropriately Administers prescribed medications and treatments in accordance with approved nursing techniques, with a focus on cardiac care Prepares equipment and aids physician during cardiac-related procedures and examinations Maintains awareness of comfort and safety needs of telemetry patients Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's cardiac status and response to interventions Responds to life-saving situations based upon nursing standards, policies, procedures, and protocols specific to cardiac emergencies Documents nursing history and physical assessment for assigned telemetry patients Initiates patient education plans according to individualized needs, focusing on cardiac health, risk factors, and lifestyle modifications Collaborates with the interdisciplinary team to ensure comprehensive care for telemetry patients Maintains confidentiality of patients and client Performs other duties as assigned within the scope of practice Adheres to hospital safety protocols, infection control guidelines, and regulatory standards Required Essential Skills: Critical thinking, service excellence, and good interpersonal communication skills The ability to read, write, and communicate in the English language Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail Sensory - Must possess visual acuity and ability to effectively communicate Benefits Include: Highly competitive pay for travel professionals Comprehensive medical, dental, and vision insurance with first day coverage Paid Time Off (PTO) after 1560 hours Life and Short-term disability offered 401(k) matching Aggressive Refer-a-friend Bonus Program 24/7 recruiter support Reimbursement for licensure and CEUs Why Choose Fusion? At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we're always looking for people like you to join our mission. Your passion for helping others deserves a partner just as committed to supporting you - that's why we offer day one insurance, $0 copay for mental health services, scholarships and awards, exclusive discounts, and more. From your personal recruiter to our clinical and traveler experience teams, we're here to guide and celebrate you along your journey. You take care of others; we take care of you. Other Duties Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. This job description is not a comprehensive list of all activities, duties, or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice. Start your rewarding career as a Stepdown RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer #pb9

ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLA Health and Wellness Care Program- Benefits Child Care Benefits Dependent Care Cost Savings Program Recognition programs; Promotional opportunities 401K Retirement Plan and excellent Matching Plan Medical, dental, vision plan Education assistance program/tuition reimbursement Short term, long term and life insurance paid by ALPLA Paid vacation; paid holidays What You Will Enjoy Doing Main Responsibilities: Works with the Regional Learning Managers to create and update training plans, training forms, training policies & procedures for the Hub Align on all Maintenance activities with the Site Manager Support for the trainers during training organization and execution. Conduct training for apprentices and existing employees Coordinates and executes all maintenance activities in the Hub Participates in administrative staff meetings and attends other meetings and seminars Travel to other plants in NOAM for training delivery (15%) Manage spare parts Troubleshooting and facility management Administration of Maintenance LMS (Amatrol) and evaluation What Makes You Great Education: HS Diploma and/or GED Experience: 5+ years of experience with ALPLA technologies and maintenance procedures required Skills: Has a detailed understanding of technical processes Experience in facilitating and leading workshops and training settings Experience in organization and execution of training Moderation, training and presentation experience Can work independently Has excellent time management skills Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to stand, walk, reach with hands and arms and very occasionally to climb or balance. The employee is frequently required to use hands to finger, handle, or feel, stoop, kneel, crouch, or crawl and talk or hear. The employee is regularly required to sit. The employee must regularly lift and/ or move up to 10 lbs, frequently lift and/or move up to 30 lbs and occasionally lift and/or move more than 50 lbs. Specific vision abilities required by this job include close vision. It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards (OSHA). #salary #SVC #IOW ALPLA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ALPLA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ALPLA will not tolerate discrimination or harassment based on any of these characteristics. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Travel Stepdown RN Company: Fusion Medical Staffing Job Details Fusion Medical Staffing is seeking a skilled Stepdown RN for a 13-week travel assignment in Glendale, Arizona. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: One year of recent experience as a Stepdown RN Current Valid RN license in compliance with state regulations Current BLS Certification (AHA/ARC) Current ACLS Certification (AHA/ARC) Preferred Qualifications: Progressive Care Certified Nurse (PCCN) Certification NIHSS Certification Other certifications and licenses may be required for this position Summary: A Stepdown Registered Nurse provides care to patients who are transitioning from intensive care to medical-surgical or general inpatient units. These patients require frequent monitoring and specialized nursing interventions. They assess and manage complex patient needs, administer medications and treatments, and collaborate with multidisciplinary teams to ensure safe, patient-centered care. Essential Work Functions: Monitors and interprets cardiac rhythms, vital signs, and other telemetry data to detect abnormalities and respond appropriately Administers prescribed medications and treatments in accordance with approved nursing techniques, with a focus on cardiac care Prepares equipment and aids physician during cardiac-related procedures and examinations Maintains awareness of comfort and safety needs of telemetry patients Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's cardiac status and response to interventions Responds to life-saving situations based upon nursing standards, policies, procedures, and protocols specific to cardiac emergencies Documents nursing history and physical assessment for assigned telemetry patients Initiates patient education plans according to individualized needs, focusing on cardiac health, risk factors, and lifestyle modifications Collaborates with the interdisciplinary team to ensure comprehensive care for telemetry patients Maintains confidentiality of patients and client Performs other duties as assigned within the scope of practice Adheres to hospital safety protocols, infection control guidelines, and regulatory standards Required Essential Skills: Critical thinking, service excellence, and good interpersonal communication skills The ability to read, write, and communicate in the English language Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail Sensory - Must possess visual acuity and ability to effectively communicate Benefits Include: Highly competitive pay for travel professionals Comprehensive medical, dental, and vision insurance with first day coverage Paid Time Off (PTO) after 1560 hours Life and Short-term disability offered 401(k) matching Aggressive Refer-a-friend Bonus Program 24/7 recruiter support Reimbursement for licensure and CEUs Why Choose Fusion? At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we're always looking for people like you to join our mission. Your passion for helping others deserves a partner just as committed to supporting you - that's why we offer day one insurance, $0 copay for mental health services, scholarships and awards, exclusive discounts, and more. From your personal recruiter to our clinical and traveler experience teams, we're here to guide and celebrate you along your journey. You take care of others; we take care of you. Other Duties Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. This job description is not a comprehensive list of all activities, duties, or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice. Start your rewarding career as a Stepdown RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer #pb9

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose You'll work with leadership and specialists to drive TP's culture of collaboration, accountability and FUN - making TP a Great Place to Work ™. You'll support the strategy and operations of our employee experience, to include onboarding new employees, navigating and solving employee relations, driving data-based decisions to solve complex problems and more. This position requires you to think big - leverage data to do what's right for our people and fair for our business, while growing a more diverse, promotable and inclusive workforce. This position is 100% onsite in Brownsville, TX. Work at home is not available for this position. This person should also expect regular travel to the McAllen, TX site (with milage reimbursement) about 2-3 times per month. Responsibilities Your Responsibilities Partner effectively with HR specialist groups including Learning & Development, Employee Care, Recruiting, Benefits, and Compensation. Proactively identify opportunities and assess improvements to the employee experience and partner with management to develop and implement innovative and lasting solutions. Build credibility and trust among employees. Resolve employee concerns through compassion, a systematic approach, clear documentation and follow-through. Consult and advise on leave management, unemployment tax reductions, employment verifications, I-9 processing, background checks and more. Provide a polished, red-carpet onboarding experience for leadership employees. Partner with new employees to answer questions, provide HR mentorship and guide new hires as they enter TP. Qualifications Qualifications At least two (2+) years' experience in a HR Assistant or other HR role including coaching, employee relations, recruiting, compensation, training, leave management and/or HR project or program implementation High School Diploma required, SHRM-CP or SHRM-SCP preferred; Critical thinking, proactive attitude, strong writing and oral communication skills. Demonstration of strong time and work management skills with a progressive, people forward attitude. Must do critical tasks and procedures without delegation. Experience with MS Excel, Word and PowerPoint. Must produce documentation verifying eligibility to work in USA Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our Brownsville, Texas location. Responsibilities Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems, within a fast paced, customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues, Data Network, OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all TP policies. Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support. This position is 100% onsite in Brownsville, TX. Work at home is not available for this position. Responsibilities Your Responsibilities Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc. Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence. Through demonstrated individual performance; promote the highest standards of ethical and professional conduct. Thrive as a team player in a fast-paced, high-energy, change-oriented environment. Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client Performs other related duties and assignments as required. Qualifications Qualifications Bachelor's degree from an accredited college or university or equivalent work experience Two to three years of contact center management experience. Currently a supervisor or above with excellent TOPS implementation skills Experience managing programs with varying service objectives, agent skill requirements and technical solutions. Strong verbal, listening, and written communications skills required Excellent attendance history is required. Some travel may be required Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions Minimum of two years of call center management experience. Experience managing multiple programs concurrently is a plus. Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements. Excellent verbal and oral communication skills. Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Travel Stepdown RN Company: Fusion Medical Staffing Job Details Fusion Medical Staffing is seeking a skilled Stepdown RN for a 13-week travel assignment in Cumming, Georgia. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: One year of recent experience as a Stepdown RN Current Valid RN license in compliance with state regulations Current BLS Certification (AHA/ARC) Current ACLS Certification (AHA/ARC) Preferred Qualifications: Progressive Care Certified Nurse (PCCN) Certification NIHSS Certification Other certifications and licenses may be required for this position Summary: A Stepdown Registered Nurse provides care to patients who are transitioning from intensive care to medical-surgical or general inpatient units. These patients require frequent monitoring and specialized nursing interventions. They assess and manage complex patient needs, administer medications and treatments, and collaborate with multidisciplinary teams to ensure safe, patient-centered care. Essential Work Functions: Monitors and interprets cardiac rhythms, vital signs, and other telemetry data to detect abnormalities and respond appropriately Administers prescribed medications and treatments in accordance with approved nursing techniques, with a focus on cardiac care Prepares equipment and aids physician during cardiac-related procedures and examinations Maintains awareness of comfort and safety needs of telemetry patients Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's cardiac status and response to interventions Responds to life-saving situations based upon nursing standards, policies, procedures, and protocols specific to cardiac emergencies Documents nursing history and physical assessment for assigned telemetry patients Initiates patient education plans according to individualized needs, focusing on cardiac health, risk factors, and lifestyle modifications Collaborates with the interdisciplinary team to ensure comprehensive care for telemetry patients Maintains confidentiality of patients and client Performs other duties as assigned within the scope of practice Adheres to hospital safety protocols, infection control guidelines, and regulatory standards Required Essential Skills: Critical thinking, service excellence, and good interpersonal communication skills The ability to read, write, and communicate in the English language Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail Sensory - Must possess visual acuity and ability to effectively communicate Benefits Include: Highly competitive pay for travel professionals Comprehensive medical, dental, and vision insurance with first day coverage Paid Time Off (PTO) after 1560 hours Life and Short-term disability offered 401(k) matching Aggressive Refer-a-friend Bonus Program 24/7 recruiter support Reimbursement for licensure and CEUs Why Choose Fusion? At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we're always looking for people like you to join our mission. Your passion for helping others deserves a partner just as committed to supporting you - that's why we offer day one insurance, $0 copay for mental health services, scholarships and awards, exclusive discounts, and more. From your personal recruiter to our clinical and traveler experience teams, we're here to guide and celebrate you along your journey. You take care of others; we take care of you. Other Duties Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. This job description is not a comprehensive list of all activities, duties, or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice. Start your rewarding career as a Stepdown RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer #pb7

**Category :** **Technical Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **This position will be based on-site at our Brownsville, Texas location.** **Your Responsibilities** **As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.** + **Provide front line, first level, technical assistance for consumers** + **Supporting Client specific high speed internet services delivering an exceptional customer experience** + **Resolve technical problems, within a fast paced, customer facing environment** + **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.** + **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.** + **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.** + **Demonstrate advanced product knowledge and he ability to solve customer issues.** + **Resolve customer issues on the first call as frequently as possible.** + **Open and manage trouble ticket system for user issues, Data Network, OS issues.** + **Be patient, courteous and friendly with customers at all times.** + **Demonstrate a positive attitude.** + **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.** + **Adhere to all work schedule assignments.** + **Abide by and support management directives and adhere to all TP policies.** **We're looking for fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**

Travel Stepdown RN Company: Fusion Medical Staffing Job Details Fusion Medical Staffing is seeking a skilled Stepdown RN for a 13-week travel assignment in Sun City, Arizona. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: One year of recent experience as a Stepdown RN Current Valid RN license in compliance with state regulations Current BLS Certification (AHA/ARC) Current ACLS Certification (AHA/ARC) Preferred Qualifications: Progressive Care Certified Nurse (PCCN) Certification NIHSS Certification Other certifications and licenses may be required for this position Summary: A Stepdown Registered Nurse provides care to patients who are transitioning from intensive care to medical-surgical or general inpatient units. These patients require frequent monitoring and specialized nursing interventions. They assess and manage complex patient needs, administer medications and treatments, and collaborate with multidisciplinary teams to ensure safe, patient-centered care. Essential Work Functions: Monitors and interprets cardiac rhythms, vital signs, and other telemetry data to detect abnormalities and respond appropriately Administers prescribed medications and treatments in accordance with approved nursing techniques, with a focus on cardiac care Prepares equipment and aids physician during cardiac-related procedures and examinations Maintains awareness of comfort and safety needs of telemetry patients Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's cardiac status and response to interventions Responds to life-saving situations based upon nursing standards, policies, procedures, and protocols specific to cardiac emergencies Documents nursing history and physical assessment for assigned telemetry patients Initiates patient education plans according to individualized needs, focusing on cardiac health, risk factors, and lifestyle modifications Collaborates with the interdisciplinary team to ensure comprehensive care for telemetry patients Maintains confidentiality of patients and client Performs other duties as assigned within the scope of practice Adheres to hospital safety protocols, infection control guidelines, and regulatory standards Required Essential Skills: Critical thinking, service excellence, and good interpersonal communication skills The ability to read, write, and communicate in the English language Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail Sensory - Must possess visual acuity and ability to effectively communicate Benefits Include: Highly competitive pay for travel professionals Comprehensive medical, dental, and vision insurance with first day coverage Paid Time Off (PTO) after 1560 hours Life and Short-term disability offered 401(k) matching Aggressive Refer-a-friend Bonus Program 24/7 recruiter support Reimbursement for licensure and CEUs Why Choose Fusion? At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we're always looking for people like you to join our mission. Your passion for helping others deserves a partner just as committed to supporting you - that's why we offer day one insurance, $0 copay for mental health services, scholarships and awards, exclusive discounts, and more. From your personal recruiter to our clinical and traveler experience teams, we're here to guide and celebrate you along your journey. You take care of others; we take care of you. Other Duties Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. This job description is not a comprehensive list of all activities, duties, or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice. Start your rewarding career as a Stepdown RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer #pb9

Call Center Representative - Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds quickly and effectively to customer questions. Multi tasks to document while speaking with the consumer. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards. Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs. Regular, predictable, and reliable attendance is critical to success in this role. Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Other duties as requested by management Competency: To perform the job successfully, an individual should demonstrate the following competencies: Data Entry Accuracy - Good attention to detail and basic computer skills Communication Skills - Clear communication with employees and customers Background Check - Must be able to successfully pass a criminal background check Education and/or Experience: High School Diploma or GED required Previous call center experience or assisting customers preferred Computer Skills: To perform this job successfully, an individual must have knowledge of: Good typing skills Ability to navigate multiple computer screens and applications ~CB ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.

Travel Stepdown RN Company: Fusion Medical Staffing Job Details Fusion Medical Staffing is seeking a skilled Stepdown RN for a 13-week travel assignment in Aurora, Colorado. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: One year of recent experience as a Stepdown RN Current Valid RN license in compliance with state regulations Current BLS Certification (AHA/ARC) Current ACLS Certification (AHA/ARC) Preferred Qualifications: Progressive Care Certified Nurse (PCCN) Certification NIHSS Certification Other certifications and licenses may be required for this position Summary: A Stepdown Registered Nurse provides care to patients who are transitioning from intensive care to medical-surgical or general inpatient units. These patients require frequent monitoring and specialized nursing interventions. They assess and manage complex patient needs, administer medications and treatments, and collaborate with multidisciplinary teams to ensure safe, patient-centered care. Essential Work Functions: Monitors and interprets cardiac rhythms, vital signs, and other telemetry data to detect abnormalities and respond appropriately Administers prescribed medications and treatments in accordance with approved nursing techniques, with a focus on cardiac care Prepares equipment and aids physician during cardiac-related procedures and examinations Maintains awareness of comfort and safety needs of telemetry patients Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's cardiac status and response to interventions Responds to life-saving situations based upon nursing standards, policies, procedures, and protocols specific to cardiac emergencies Documents nursing history and physical assessment for assigned telemetry patients Initiates patient education plans according to individualized needs, focusing on cardiac health, risk factors, and lifestyle modifications Collaborates with the interdisciplinary team to ensure comprehensive care for telemetry patients Maintains confidentiality of patients and client Performs other duties as assigned within the scope of practice Adheres to hospital safety protocols, infection control guidelines, and regulatory standards Required Essential Skills: Critical thinking, service excellence, and good interpersonal communication skills The ability to read, write, and communicate in the English language Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail Sensory - Must possess visual acuity and ability to effectively communicate Benefits Include: Highly competitive pay for travel professionals Comprehensive medical, dental, and vision insurance with first day coverage Paid Time Off (PTO) after 1560 hours Life and Short-term disability offered 401(k) matching Aggressive Refer-a-friend Bonus Program 24/7 recruiter support Reimbursement for licensure and CEUs Why Choose Fusion? At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we're always looking for people like you to join our mission. Your passion for helping others deserves a partner just as committed to supporting you - that's why we offer day one insurance, $0 copay for mental health services, scholarships and awards, exclusive discounts, and more. From your personal recruiter to our clinical and traveler experience teams, we're here to guide and celebrate you along your journey. You take care of others; we take care of you. Other Duties Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. This job description is not a comprehensive list of all activities, duties, or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice. Start your rewarding career as a Stepdown RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer #pb10

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our Brownsville, TX location. Responsibilities Your Responsibilities As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. IT/Network certifications/degrees preferred Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Travel Stepdown RN Company: Fusion Medical Staffing Job Details Fusion Medical Staffing is seeking a skilled Stepdown RN for a 13-week travel assignment in Springfield, Illinois. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required Qualifications: One year of recent experience as a Stepdown RN Current Valid RN license in compliance with state regulations Current BLS Certification (AHA/ARC) Current ACLS Certification (AHA/ARC) Preferred Qualifications: Progressive Care Certified Nurse (PCCN) Certification NIHSS Certification Other certifications and licenses may be required for this position Summary: A Stepdown Registered Nurse provides care to patients who are transitioning from intensive care to medical-surgical or general inpatient units. These patients require frequent monitoring and specialized nursing interventions. They assess and manage complex patient needs, administer medications and treatments, and collaborate with multidisciplinary teams to ensure safe, patient-centered care. Essential Work Functions: Monitors and interprets cardiac rhythms, vital signs, and other telemetry data to detect abnormalities and respond appropriately Administers prescribed medications and treatments in accordance with approved nursing techniques, with a focus on cardiac care Prepares equipment and aids physician during cardiac-related procedures and examinations Maintains awareness of comfort and safety needs of telemetry patients Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's cardiac status and response to interventions Responds to life-saving situations based upon nursing standards, policies, procedures, and protocols specific to cardiac emergencies Documents nursing history and physical assessment for assigned telemetry patients Initiates patient education plans according to individualized needs, focusing on cardiac health, risk factors, and lifestyle modifications Collaborates with the interdisciplinary team to ensure comprehensive care for telemetry patients Maintains confidentiality of patients and client Performs other duties as assigned within the scope of practice Adheres to hospital safety protocols, infection control guidelines, and regulatory standards Required Essential Skills: Critical thinking, service excellence, and good interpersonal communication skills The ability to read, write, and communicate in the English language Ability to read/comprehend written instructions, follow verbal instructions, and proficiency in PC skills Physical Abilities - Must be able to remain in a stationary position, move about, move equipment (50-100lbs), push, pull, and bend Interpersonal Skills - Must be able to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and professionalism Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment Mental Requirements - Must be able to cope with frequent contact with the general public and customers while meeting deadlines under pressure. Must be able to work under close supervision occasionally, as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail Sensory - Must possess visual acuity and ability to effectively communicate Benefits Include: Highly competitive pay for travel professionals Comprehensive medical, dental, and vision insurance with first day coverage Paid Time Off (PTO) after 1560 hours Life and Short-term disability offered 401(k) matching Aggressive Refer-a-friend Bonus Program 24/7 recruiter support Reimbursement for licensure and CEUs Why Choose Fusion? At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we're always looking for people like you to join our mission. Your passion for helping others deserves a partner just as committed to supporting you - that's why we offer day one insurance, $0 copay for mental health services, scholarships and awards, exclusive discounts, and more. From your personal recruiter to our clinical and traveler experience teams, we're here to guide and celebrate you along your journey. You take care of others; we take care of you. Other Duties Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. This job description is not a comprehensive list of all activities, duties, or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice. Start your rewarding career as a Stepdown RN with Fusion Medical Staffing and join our mission to improve lives. Apply now! *Fusion is an EOE/E-Verify Employer #pb9

**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **This position will be based on-site at our Brownsville, Texas location.** **Your Responsibilities** **As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.** + **Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers** + **Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management** + **Answer Operator calls (internal/External)** + **Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer** + **Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management** + **Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met** + **Presenting, a positive view of the company and its properties when interacting with customers and fellow employees at all times** + **Escalating difficult and complex situations to Team Leaders as they arise** + **Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated** + **Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings** + **Works diligently to support company culture and team philosophy throughout the property.** + **Comply with all departmental and company policies including company business ethics guidelines.** + **Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information** + **Be willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions** + **Demonstrate actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Future," and values of Fast, Fun, Friendly, Fresh and Focused in all we do** + **Exhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures** **We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **Two year or more of directly related experience in an inbound contact center or face to face customer service or similar customer service role** + **Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette** + **Knowledge of property management, reservations and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous;** + **Proficiency in basic Windows and MS Office packages is very important** + **Language Requirements: Bilingual (English & Spanish)** + **Experience handling customer calls in a 24x7 sales-oriented inbound environment** + **Experience handling reservations or in the casino / hospitality industry is considered a plus** + **Must be able to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs.** + **High School Diploma or equivalent.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**