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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Mahwah, NJ | $83,363 | $40.08 |
| 2 | Redmond, WA | $78,440 | $37.71 |
| 3 | El Paso, TX | $76,814 | $36.93 |
| 4 | Richmond, VA | $70,867 | $34.07 |
| 5 | Sierra Vista, AZ | $69,533 | $33.43 |
| 6 | Warren, MI | $69,530 | $33.43 |
| 7 | Albany, GA | $69,458 | $33.39 |
| 8 | Raleigh, NC | $69,138 | $33.24 |
| 9 | Plymouth Meeting, PA | $68,442 | $32.90 |
| 10 | Columbus, OH | $67,332 | $32.37 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Senior Business Analyst Lead | $133,524 | $64 | - |
| 2 | Business Strategy Consultant | $128,514 | $62 | - |
| 3 | Equity Research Analyst | $122,014 | $59 | - |
| 4 | Senior Lead Analyst | $122,009 | $59 | - |
| 5 | Lead Applications Analyst | $118,722 | $57 | - |
| 6 | Senior Applications Analyst | $113,989 | $55 | - |
| 7 | Lead Support Analyst | $113,835 | $55 | - |
| 8 | Lead Project Analyst | $113,655 | $55 | - |
| 9 | Principal Systems Analyst | $112,250 | $54 | - |
| 10 | Business Analyst/Program Manager | $111,895 | $54 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Direct | $79,238 | $38 | - |
| 2 | Telvista US | $78,943 | $38 | - |
| 3 | Fusion Contact Centers, LLC | $78,620 | $38 | - |
| 4 | Transparent BPO | $78,521 | $38 | - |
| 5 | Concentrix | $77,975 | $37 | 1 |
| 6 | TRG - The Resource Group | $77,485 | $37 | 2 |
| 7 | ibex | $76,926 | $37 | - |
| 8 | Continental Message Solution | $72,719 | $35 | - |
| 9 | Sutherland | $71,435 | $34 | 1 |
| 10 | SITEL | $70,914 | $34 | - |
| 11 | Alorica | $70,415 | $34 | - |
| 12 | cxLoyalty | $70,135 | $34 | - |
| 13 | SYKES | $69,775 | $34 | - |
| 14 | FCR | $69,764 | $34 | - |
| 15 | Skybridge Americas | $69,299 | $33 | - |
| 16 | Advanced Call Center Technologies | $69,094 | $33 | - |
| 17 | GCS | $69,087 | $33 | - |
| 18 | American Customer Care | $69,081 | $33 | - |
| 19 | Afni | $69,064 | $33 | 1 |
| 20 | Interactive Response Technologies, Inc. | $55,050 | $26 | - |