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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Redmond, WA | $32,874 | $15.80 |
| 2 | Mahwah, NJ | $32,476 | $15.61 |
| 3 | West Salem, WI | $30,925 | $14.87 |
| 4 | Plymouth Meeting, PA | $30,504 | $14.67 |
| 5 | Warren, MI | $30,317 | $14.58 |
| 6 | Hobart, IN | $30,270 | $14.55 |
| 7 | Columbus, OH | $29,916 | $14.38 |
| 8 | Kansas City, KS | $29,227 | $14.05 |
| 9 | Sierra Vista, AZ | $28,905 | $13.90 |
| 10 | Raleigh, NC | $28,891 | $13.89 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $63,613 | $31 | 12 |
| 2 | Customer Account Executive | $49,822 | $24 | - |
| 3 | Customer Care Consultant | $45,878 | $22 | - |
| 4 | Customer Solutions Specialist | $38,399 | $18 | - |
| 5 | Customer Retention Representative | $33,839 | $16 | - |
| 6 | Retention Representative | $33,259 | $16 | - |
| 7 | Customer Engagement Specialist | $33,109 | $16 | - |
| 8 | Customer Contact Representative | $32,510 | $16 | - |
| 9 | Customer Sales Specialist | $32,260 | $16 | - |
| 10 | Customer Service Administrator | $31,714 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Concentrix | $29,772 | $14 | 203 |
| 2 | Fusion Contact Centers, LLC | $29,742 | $14 | - |
| 3 | Customer Direct | $29,733 | $14 | - |
| 4 | TRG - The Resource Group | $29,727 | $14 | - |
| 5 | ibex | $29,676 | $14 | 10 |
| 6 | Telvista US | $29,611 | $14 | 1 |
| 7 | Transparent BPO | $29,475 | $14 | - |
| 8 | Sutherland | $29,348 | $14 | 8 |
| 9 | Continental Message Solution | $29,342 | $14 | - |
| 10 | SITEL | $29,337 | $14 | - |
| 11 | GCS | $29,328 | $14 | 3 |
| 12 | Alorica | $29,317 | $14 | 32 |
| 13 | FCR | $29,316 | $14 | 17 |
| 14 | SYKES | $29,307 | $14 | - |
| 15 | American Customer Care | $29,305 | $14 | - |
| 16 | Skybridge Americas | $29,283 | $14 | - |
| 17 | Afni | $29,277 | $14 | 32 |
| 18 | cxLoyalty | $29,274 | $14 | - |
| 19 | Advanced Call Center Technologies | $29,273 | $14 | 7 |
| 20 | Interactive Response Technologies, Inc. | $28,351 | $14 | - |