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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Redmond, WA | $34,666 | $16.67 |
| 2 | West Salem, WI | $30,597 | $14.71 |
| 3 | Mahwah, NJ | $29,243 | $14.06 |
| 4 | Noank, CT | $28,914 | $13.90 |
| 5 | Kane, IL | $27,942 | $13.43 |
| 6 | Reno, NV | $27,887 | $13.41 |
| 7 | Bode, IA | $27,753 | $13.34 |
| 8 | Boise, ID | $27,624 | $13.28 |
| 9 | Sierra Vista, AZ | $27,475 | $13.21 |
| 10 | Kansas City, KS | $27,200 | $13.08 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Business Representative | $34,735 | $17 | - |
| 2 | Customer Retention Representative | $33,839 | $16 | - |
| 3 | Retention Representative | $33,259 | $16 | - |
| 4 | Customer Contact Representative | $32,510 | $16 | - |
| 5 | Wireless Care Representative | $32,098 | $15 | - |
| 6 | Customer Relations Representative | $31,542 | $15 | - |
| 7 | Customer Care Agent | $31,392 | $15 | - |
| 8 | Customer Support Representative | $31,130 | $15 | - |
| 9 | Customer Account Representative | $30,929 | $15 | - |
| 10 | Telesales Representative | $30,666 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Concentrix | $27,844 | $13 | 88 |
| 2 | Customer Direct | $27,824 | $13 | - |
| 3 | TRG - The Resource Group | $27,819 | $13 | - |
| 4 | Fusion Contact Centers, LLC | $27,806 | $13 | - |
| 5 | cxLoyalty | $27,794 | $13 | - |
| 6 | ibex | $27,790 | $13 | 7 |
| 7 | GCS | $27,712 | $13 | 3 |
| 8 | Telvista US | $27,692 | $13 | 2 |
| 9 | American Customer Care | $27,671 | $13 | - |
| 10 | Transparent BPO | $27,643 | $13 | - |
| 11 | Continental Message Solution | $27,637 | $13 | - |
| 12 | Sutherland | $27,625 | $13 | 5 |
| 13 | Afni | $27,599 | $13 | 25 |
| 14 | FCR | $27,588 | $13 | 18 |
| 15 | SITEL | $27,586 | $13 | - |
| 16 | Advanced Call Center Technologies | $27,580 | $13 | 5 |
| 17 | Skybridge Americas | $27,568 | $13 | - |
| 18 | SYKES | $27,564 | $13 | - |
| 19 | Alorica | $27,562 | $13 | 27 |
| 20 | Interactive Response Technologies, Inc. | $24,641 | $12 | - |