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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Redmond, WA | $35,288 | $16.97 |
| 2 | West Salem, WI | $32,590 | $15.67 |
| 3 | Bode, IA | $32,590 | $15.67 |
| 4 | Noank, CT | $32,469 | $15.61 |
| 5 | Kane, IL | $32,276 | $15.52 |
| 6 | Mahwah, NJ | $31,873 | $15.32 |
| 7 | Bay, AR | $31,702 | $15.24 |
| 8 | El Paso, TX | $31,501 | $15.14 |
| 9 | Kansas City, KS | $31,428 | $15.11 |
| 10 | Santa Fe, NM | $30,892 | $14.85 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $63,613 | $31 | 18 |
| 2 | Customer Care Consultant | $45,878 | $22 | - |
| 3 | Customer Solutions Specialist | $38,399 | $18 | - |
| 4 | Customer Engagement Specialist | $33,109 | $16 | - |
| 5 | Customer Contact Representative | $32,510 | $16 | - |
| 6 | Customer Services Coordinator | $31,742 | $15 | - |
| 7 | Customer Service Administrator | $31,714 | $15 | - |
| 8 | Customer Relations Representative | $31,542 | $15 | - |
| 9 | Customer Support Specialist | $31,500 | $15 | - |
| 10 | Senior Customer Service Representative | $31,417 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Interactive Response Technologies, Inc. | $30,829 | $15 | - |
| 2 | GCS | $30,730 | $15 | 3 |
| 3 | American Customer Care | $30,703 | $15 | - |
| 4 | Afni | $30,665 | $15 | 28 |
| 5 | cxLoyalty | $30,663 | $15 | - |
| 6 | Advanced Call Center Technologies | $30,653 | $15 | 7 |
| 7 | Skybridge Americas | $30,627 | $15 | - |
| 8 | FCR | $30,584 | $15 | 18 |
| 9 | SYKES | $30,581 | $15 | - |
| 10 | Customer Direct | $30,528 | $15 | - |
| 11 | Telvista US | $30,524 | $15 | - |
| 12 | Alorica | $30,517 | $15 | 37 |
| 13 | Transparent BPO | $30,513 | $15 | - |
| 14 | SITEL | $30,477 | $15 | - |
| 15 | Fusion Contact Centers, LLC | $30,474 | $15 | - |
| 16 | Concentrix | $30,464 | $15 | 201 |
| 17 | TRG - The Resource Group | $30,440 | $15 | - |
| 18 | Sutherland | $30,431 | $15 | 8 |
| 19 | ibex | $30,400 | $15 | 10 |
| 20 | Continental Message Solution | $30,335 | $15 | - |