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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Redmond, WA | $31,626 | $15.20 |
| 2 | Sierra Vista, AZ | $30,042 | $14.44 |
| 3 | Mahwah, NJ | $29,607 | $14.23 |
| 4 | El Paso, TX | $28,381 | $13.64 |
| 5 | West Salem, WI | $28,022 | $13.47 |
| 6 | Warren, MI | $27,431 | $13.19 |
| 7 | Kansas City, KS | $27,305 | $13.13 |
| 8 | Reno, NV | $27,149 | $13.05 |
| 9 | Jonesboro, AR | $26,996 | $12.98 |
| 10 | Plymouth Meeting, PA | $26,986 | $12.97 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customs Consultant | $83,467 | $40 | - |
| 2 | Customer Service Expert | $63,613 | $31 | 12 |
| 3 | Customer Solutions Specialist | $38,399 | $18 | - |
| 4 | Import Customer Service Manager | $34,499 | $17 | - |
| 5 | Customer Retention Representative | $33,839 | $16 | - |
| 6 | Customer Engagement Specialist | $33,109 | $16 | - |
| 7 | Sales And Service Associate | $33,001 | $16 | - |
| 8 | Customer Service And Driver | $32,674 | $16 | - |
| 9 | Customer Contact Representative | $32,510 | $16 | - |
| 10 | Customer Sales Specialist | $32,260 | $16 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | GCS | $28,464 | $14 | 3 |
| 2 | American Customer Care | $28,366 | $14 | - |
| 3 | Afni | $28,217 | $14 | 28 |
| 4 | cxLoyalty | $28,180 | $14 | - |
| 5 | Advanced Call Center Technologies | $28,169 | $14 | 7 |
| 6 | Skybridge Americas | $28,117 | $14 | - |
| 7 | FCR | $28,047 | $13 | 17 |
| 8 | SYKES | $28,036 | $13 | - |
| 9 | Alorica | $27,945 | $13 | 32 |
| 10 | SITEL | $27,924 | $13 | - |
| 11 | Sutherland | $27,895 | $13 | 8 |
| 12 | Continental Message Solution | $27,761 | $13 | - |
| 13 | ibex | $27,673 | $13 | 10 |
| 14 | TRG - The Resource Group | $27,672 | $13 | 2 |
| 15 | Concentrix | $27,630 | $13 | 203 |
| 16 | Fusion Contact Centers, LLC | $27,426 | $13 | - |
| 17 | Customer Direct | $27,262 | $13 | - |
| 18 | Telvista US | $27,244 | $13 | - |
| 19 | Transparent BPO | $27,028 | $13 | - |
| 20 | Interactive Response Technologies, Inc. | $26,853 | $13 | - |