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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | West Salem, WI | $33,275 | $16.00 |
| 2 | Hattiesburg, MS | $32,324 | $15.54 |
| 3 | El Paso, TX | $30,068 | $14.46 |
| 4 | Mahwah, NJ | $29,995 | $14.42 |
| 5 | Sierra Vista, AZ | $29,764 | $14.31 |
| 6 | Kansas City, KS | $29,722 | $14.29 |
| 7 | Redmond, WA | $29,673 | $14.27 |
| 8 | Raleigh, NC | $29,304 | $14.09 |
| 9 | Albany, GA | $28,957 | $13.92 |
| 10 | Reno, NV | $28,892 | $13.89 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Technical Associate | $107,347 | $52 | - |
| 2 | Technical Support Analyst Lead | $103,901 | $50 | - |
| 3 | Technical Support Senior Engineer | $99,512 | $48 | - |
| 4 | Technical Support Advisor | $91,428 | $44 | - |
| 5 | Supervisor, Technical Support | $85,615 | $41 | - |
| 6 | Network Support Senior Analyst | $84,993 | $41 | - |
| 7 | Software Support Technician | $81,842 | $39 | - |
| 8 | Software Support Representative | $81,303 | $39 | - |
| 9 | Technical Support Engineer | $76,823 | $37 | - |
| 10 | Tier Lead Technical Support | $76,160 | $37 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | GCS | $29,387 | $14 | - |
| 2 | cxLoyalty | $29,355 | $14 | - |
| 3 | American Customer Care | $29,284 | $14 | 3 |
| 4 | Afni | $29,149 | $14 | 28 |
| 5 | Advanced Call Center Technologies | $29,111 | $14 | 6 |
| 6 | Skybridge Americas | $29,045 | $14 | - |
| 7 | FCR | $28,959 | $14 | 7 |
| 8 | SYKES | $28,948 | $14 | - |
| 9 | Alorica | $28,817 | $14 | 34 |
| 10 | SITEL | $28,765 | $14 | - |
| 11 | Sutherland | $28,711 | $14 | 7 |
| 12 | Continental Message Solution | $28,483 | $14 | - |
| 13 | Concentrix | $28,372 | $14 | 223 |
| 14 | TRG - The Resource Group | $28,367 | $14 | - |
| 15 | ibex | $28,351 | $14 | 6 |
| 16 | Interactive Response Technologies, Inc. | $28,322 | $14 | - |
| 17 | Customer Direct | $28,262 | $14 | - |
| 18 | Fusion Contact Centers, LLC | $28,261 | $14 | - |
| 19 | Telvista US | $28,243 | $14 | - |
| 20 | Transparent BPO | $28,106 | $14 | - |