How To Become A Telephone Banker: What It Is and Career Path

What is a telephone banker and how to become one

Updated January 8, 2025

3 min read

The average telephone banker salary is $33,399. The most common degree is a high school diploma degree with an business major. It usually takes 6-12 months of experience to become a telephone banker. Telephone bankers with a Certified Medical Office Manager (CMOM) certification earn more money. Between 2018 and 2028, the career is expected to grow -3% and produce -38,500 job opportunities across the U.S.

ScoreTelephone BankerUS Average

Salary

2.6

Avg. Salary $33,399

Avg. Salary $59,228

Stability level

8.0

Growth rate -3%

Growth rate 0.3%

Diversity

6.8

Race

American Indian and Alaska Native 0.84%

Asian 9.14%

Black or African American 9.62%

Hispanic or Latino 22.24%

Unknown 2.87%

White 55.30%

Gender

female 67.82%

male 32.18%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

6.7

Complexity level is challenging

7 - challenging

Work life balance

8.9

Work life balance is excellent

6.4 - fair

Key steps to become a telephone banker

Explore telephone banker education requirements

Most common telephone banker degrees

High School Diploma

33.5 %

Bachelor's

30.8 %

Associate

21.0 %

Start to develop specific telephone banker skills

Skills	Percentages
Customer Service	20.99%
Inbound Calls	8.56%
Customer Inquiries	5.00%
Credit Card	4.95%
Loan Applications	4.45%

Complete relevant telephone banker training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New telephone bankers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a telephone banker based on U.S. Bureau of Labor Statistics data and data from real telephone banker resumes.

Research telephone banker duties and responsibilities

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.

Prepare your telephone banker resume

When your background is strong enough, you can start writing your telephone banker resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a telephone banker resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable telephone banker resume templates

Build a professional telephone banker resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your telephone banker resume.