Telephone banker vs associate customer service representative

The differences between telephone bankers and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone banker and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Telephone banker vs associate customer service representative overview

	Telephone Banker	Associate Customer Service Representative
Yearly salary	$33,399	$35,215
Hourly rate	$16.06	$16.93
Growth rate	-3%	-4%
Number of jobs	19,013	199,751
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 35%
Average age	41	40
Years of experience	12	12

Telephone banker vs associate customer service representative salary

Telephone bankers and associate customer service representatives have different pay scales, as shown below.

	Telephone Banker	Associate Customer Service Representative
Average salary	$33,399	$35,215
Salary range	Between $25,000 And $43,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between telephone banker and associate customer service representative education

There are a few differences between a telephone banker and an associate customer service representative in terms of educational background:

	Telephone Banker	Associate Customer Service Representative
Most common degree	High School Diploma, 34%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs associate customer service representative demographics

Here are the differences between telephone bankers' and associate customer service representatives' demographics:

	Telephone Banker	Associate Customer Service Representative
Average age	41	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	11%	7%

Differences between telephone banker and associate customer service representative duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Telephone banker vs associate customer service representative skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Telephone Banker vs Associate Customer Service Representative

Updated January 8, 2025

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