Telephone banker vs bank representative

The differences between telephone bankers and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a bank representative are bank products, customer service, and bank policies.

Telephone banker vs bank representative overview

	Telephone Banker	Bank Representative
Yearly salary	$33,399	$34,417
Hourly rate	$16.06	$16.55
Growth rate	-3%	-12%
Number of jobs	19,013	105,192
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 53%
Average age	41	39
Years of experience	12	-

Telephone banker vs bank representative salary

Telephone bankers and bank representatives have different pay scales, as shown below.

	Telephone Banker	Bank Representative
Average salary	$33,399	$34,417
Salary range	Between $25,000 And $43,000	Between $28,000 And $41,000
Highest paying City	-	Albany, NY
Highest paying state	-	New York
Best paying company	-	Advancial Federal Credit Union
Best paying industry	-	Finance

Differences between telephone banker and bank representative education

There are a few differences between a telephone banker and a bank representative in terms of educational background:

	Telephone Banker	Bank Representative
Most common degree	High School Diploma, 34%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs bank representative demographics

Here are the differences between telephone bankers' and bank representatives' demographics:

	Telephone Banker	Bank Representative
Average age	41	39
Gender ratio	Male, 32.2% Female, 67.8%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	11%	7%

Differences between telephone banker and bank representative duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Telephone banker vs bank representative skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%