Telephone banker vs banking associate

The differences between telephone bankers and banking associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a banking associate has an average salary of $81,890, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a banking associate are excellent interpersonal, strong customer service, and financial transactions.

Telephone banker vs banking associate overview

	Telephone Banker	Banking Associate
Yearly salary	$33,399	$81,890
Hourly rate	$16.06	$39.37
Growth rate	-3%	-12%
Number of jobs	19,013	18,919
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 63%
Average age	41	39
Years of experience	12	-

Telephone banker vs banking associate salary

Telephone bankers and banking associates have different pay scales, as shown below.

	Telephone Banker	Banking Associate
Average salary	$33,399	$81,890
Salary range	Between $25,000 And $43,000	Between $47,000 And $141,000
Highest paying City	-	White Plains, NY
Highest paying state	-	New York
Best paying company	-	Citi
Best paying industry	-	Finance

Differences between telephone banker and banking associate education

There are a few differences between a telephone banker and a banking associate in terms of educational background:

	Telephone Banker	Banking Associate
Most common degree	High School Diploma, 34%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs banking associate demographics

Here are the differences between telephone bankers' and banking associates' demographics:

	Telephone Banker	Banking Associate
Average age	41	39
Gender ratio	Male, 32.2% Female, 67.8%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 10.1% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 7.4% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	11%	7%

Differences between telephone banker and banking associate duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Banking associate example responsibilities.

Develop and maintain relationships with business partners to increase cross-sell opportunities and achieve sales goals.
Develop working relationships with clients by providing exceptional customer service while utilizing a focuse cross-sell strategy.
Follow up with customers regarding KYC and other account relate updates.
Analyze each movement in full detail while meeting all SLA's.
Prepare UCC's for filing at the county and state level.
Monitor multiple cases while keeping track of SLA's and B2B communications.

Telephone banker vs banking associate skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common banking associate skills

Excellent Interpersonal, 41%
Strong Customer Service, 29%
Financial Transactions, 15%
Financial Services, 1%
PowerPoint, 1%
Financial Solutions, 1%