Telephone banker vs customer sales representative

The differences between telephone bankers and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone banker and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Telephone banker vs customer sales representative overview

	Telephone Banker	Customer Sales Representative
Yearly salary	$33,399	$38,744
Hourly rate	$16.06	$18.63
Growth rate	-3%	-4%
Number of jobs	19,013	303,801
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 37%
Average age	41	40
Years of experience	12	12

Telephone banker vs customer sales representative salary

Telephone bankers and customer sales representatives have different pay scales, as shown below.

	Telephone Banker	Customer Sales Representative
Average salary	$33,399	$38,744
Salary range	Between $25,000 And $43,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between telephone banker and customer sales representative education

There are a few differences between a telephone banker and a customer sales representative in terms of educational background:

	Telephone Banker	Customer Sales Representative
Most common degree	High School Diploma, 34%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs customer sales representative demographics

Here are the differences between telephone bankers' and customer sales representatives' demographics:

	Telephone Banker	Customer Sales Representative
Average age	41	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telephone banker and customer sales representative duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Telephone banker vs customer sales representative skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Telephone Banker
Telephone Banker vs Customer Sales Representative

Updated January 8, 2025

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