Telephone banker vs customer service representative

The differences between telephone bankers and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone banker and a customer service representative. Additionally, a telephone banker has an average salary of $33,399, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Telephone banker vs customer service representative overview

	Telephone Banker	Customer Service Representative
Yearly salary	$33,399	$32,260
Hourly rate	$16.06	$15.51
Growth rate	-3%	-4%
Number of jobs	19,013	209,515
Job satisfaction	-	4
Most common degree	High School Diploma, 34%	High School Diploma, 33%
Average age	41	40
Years of experience	12	12

Telephone banker vs customer service representative salary

Telephone bankers and customer service representatives have different pay scales, as shown below.

	Telephone Banker	Customer Service Representative
Average salary	$33,399	$32,260
Salary range	Between $25,000 And $43,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between telephone banker and customer service representative education

There are a few differences between a telephone banker and a customer service representative in terms of educational background:

	Telephone Banker	Customer Service Representative
Most common degree	High School Diploma, 34%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs customer service representative demographics

Here are the differences between telephone bankers' and customer service representatives' demographics:

	Telephone Banker	Customer Service Representative
Average age	41	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telephone banker and customer service representative duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Telephone banker vs customer service representative skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Telephone Banker
Telephone Banker vs Customer Service Representative

Updated January 8, 2025

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