Telephone banker vs new accounts representative

The differences between telephone bankers and new accounts representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone banker and a new accounts representative. Additionally, a new accounts representative has an average salary of $36,918, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a new accounts representative are customer service, bank products, and cross-sell.

Telephone banker vs new accounts representative overview

	Telephone Banker	New Accounts Representative
Yearly salary	$33,399	$36,918
Hourly rate	$16.06	$17.75
Growth rate	-3%	-3%
Number of jobs	19,013	133,070
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 51%
Average age	41	41
Years of experience	12	12

Telephone banker vs new accounts representative salary

Telephone bankers and new accounts representatives have different pay scales, as shown below.

	Telephone Banker	New Accounts Representative
Average salary	$33,399	$36,918
Salary range	Between $25,000 And $43,000	Between $28,000 And $47,000
Highest paying City	-	San Mateo, CA
Highest paying state	-	Hawaii
Best paying company	-	DATCU
Best paying industry	-	Finance

Differences between telephone banker and new accounts representative education

There are a few differences between a telephone banker and a new accounts representative in terms of educational background:

	Telephone Banker	New Accounts Representative
Most common degree	High School Diploma, 34%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs new accounts representative demographics

Here are the differences between telephone bankers' and new accounts representatives' demographics:

	Telephone Banker	New Accounts Representative
Average age	41	41
Gender ratio	Male, 32.2% Female, 67.8%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 9.5% Unknown, 2.9% Hispanic or Latino, 22.0% Asian, 9.1% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	11%	11%

Differences between telephone banker and new accounts representative duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

New accounts representative example responsibilities.

Gain excellent customer service skills and achieve award for completing voluntary MSR exams.1
Report tax information to the IRS.
Complete require BSA & OFAC training annually.
Identify potential high risks clients and investigate OFAC status.
Ensure adherence to IIROC, QI, AML, regulations and to mitigate legal and reputational risk.
Answer incoming calls on first ring; assist customers, complete customer request forms in AS400 system.

Telephone banker vs new accounts representative skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common new accounts representative skills

Customer Service, 15%
Bank Products, 8%
Cross-Sell, 6%
Financial Services, 6%
Credit Card, 5%
Loan Payments, 5%

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Telephone Banker vs New Accounts Representative

Updated January 8, 2025

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