Telephone banker vs personal banker

The differences between telephone bankers and personal bankers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a telephone banker, becoming a personal banker takes usually requires 2-4 years. Additionally, a personal banker has an average salary of $37,639, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a personal banker are customer relationships, cross-sell, and customer satisfaction.

Telephone banker vs personal banker overview

	Telephone Banker	Personal Banker
Yearly salary	$33,399	$37,639
Hourly rate	$16.06	$18.10
Growth rate	-3%	10%
Number of jobs	19,013	36,603
Job satisfaction	-	3
Most common degree	High School Diploma, 34%	Bachelor's Degree, 59%
Average age	41	43
Years of experience	12	4

Telephone banker vs personal banker salary

Telephone bankers and personal bankers have different pay scales, as shown below.

	Telephone Banker	Personal Banker
Average salary	$33,399	$37,639
Salary range	Between $25,000 And $43,000	Between $29,000 And $48,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Finance

Differences between telephone banker and personal banker education

There are a few differences between a telephone banker and a personal banker in terms of educational background:

	Telephone Banker	Personal Banker
Most common degree	High School Diploma, 34%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Telephone banker vs personal banker demographics

Here are the differences between telephone bankers' and personal bankers' demographics:

	Telephone Banker	Personal Banker
Average age	41	43
Gender ratio	Male, 32.2% Female, 67.8%	Male, 44.6% Female, 55.4%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 5.4% Unknown, 4.1% Hispanic or Latino, 11.2% Asian, 12.2% White, 66.8% American Indian and Alaska Native, 0.2%
LGBT Percentage	11%	6%

Differences between telephone banker and personal banker duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Personal banker example responsibilities.

Manage customer s portfolio while identifying cross-sell opportunities to increase acquisition of customer s financial and credit services.
Work one-on-one with clients to gather requirements and identify cross-selling opportunities and leverage customer leads and referrals to identify new prospects.
Certify as a public notary and international wire transfers.
Process consumer loan applications following approve guidelines, NMLS certify.
Identify and maximize new account sales and cross-sell opportunities, utilizing customer profiling to develop book of business.
Identify cross-sell opportunities, including opportunities to refer customers to other sales representatives through proper customer profiling and needs-base selling.

Telephone banker vs personal banker skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common personal banker skills

Customer Relationships, 10%
Cross-Sell, 6%
Customer Satisfaction, 5%
NMLS, 5%
Bank Products, 5%
Financial Services, 5%