Telephone banker vs retail banker

The differences between telephone bankers and retail bankers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone banker and a retail banker. Additionally, a retail banker has an average salary of $35,292, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a retail banker are excellent organizational, taking care, and prioritize workload.

Telephone banker vs retail banker overview

	Telephone Banker	Retail Banker
Yearly salary	$33,399	$35,292
Hourly rate	$16.06	$16.97
Growth rate	-3%	-3%
Number of jobs	19,013	85,669
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 43%
Average age	41	41
Years of experience	12	12

Telephone banker vs retail banker salary

Telephone bankers and retail bankers have different pay scales, as shown below.

	Telephone Banker	Retail Banker
Average salary	$33,399	$35,292
Salary range	Between $25,000 And $43,000	Between $26,000 And $47,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between telephone banker and retail banker education

There are a few differences between a telephone banker and a retail banker in terms of educational background:

	Telephone Banker	Retail Banker
Most common degree	High School Diploma, 34%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs retail banker demographics

Here are the differences between telephone bankers' and retail bankers' demographics:

	Telephone Banker	Retail Banker
Average age	41	41
Gender ratio	Male, 32.2% Female, 67.8%	Male, 30.7% Female, 69.3%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 10.5% Unknown, 2.9% Hispanic or Latino, 20.0% Asian, 9.5% White, 56.2% American Indian and Alaska Native, 0.9%
LGBT Percentage	11%	11%

Differences between telephone banker and retail banker duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Retail banker example responsibilities.

Manage customer portfolios, service relationships, and used profiling analysis tools to identify cross-selling opportunities.
Train to sell and open new accounts with monthly goals as well as cross-sell banking products.
Develop and implement a variety of sales and marketing strategies including utilizing cross-selling skills.
Utilize profile analysis tools with current clients to better identify cross-selling opportunities and referrals with segment partners.
Develop and maintain relationships with partners to maximize sales opportunities while using profiling analysis tools to identify expand opportunities.
Assist in running daily balance reports (teller cash balancing, debit card, vault, ATM, etc . )

Telephone banker vs retail banker skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common retail banker skills

Excellent Organizational, 12%
Taking Care, 10%
Prioritize Workload, 8%
Account Maintenance, 7%
Security Procedures, 7%
Control Checks, 7%