Telephone banker vs service representative

The differences between telephone bankers and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone banker and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a service representative are customer service, client service, and patients.

Telephone banker vs service representative overview

	Telephone Banker	Service Representative
Yearly salary	$33,399	$33,692
Hourly rate	$16.06	$16.20
Growth rate	-3%	-4%
Number of jobs	19,013	210,671
Job satisfaction	-	5
Most common degree	High School Diploma, 34%	Bachelor's Degree, 51%
Average age	41	40
Years of experience	12	12

Telephone banker vs service representative salary

Telephone bankers and service representatives have different pay scales, as shown below.

	Telephone Banker	Service Representative
Average salary	$33,399	$33,692
Salary range	Between $25,000 And $43,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between telephone banker and service representative education

There are a few differences between a telephone banker and a service representative in terms of educational background:

	Telephone Banker	Service Representative
Most common degree	High School Diploma, 34%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs service representative demographics

Here are the differences between telephone bankers' and service representatives' demographics:

	Telephone Banker	Service Representative
Average age	41	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telephone banker and service representative duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Telephone banker vs service representative skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Telephone Banker
Telephone Banker vs Service Representative

Updated January 8, 2025

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