Telephone banker vs service specialist

The differences between telephone bankers and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone banker and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a service specialist are patients, social work, and criminal justice.

Telephone banker vs service specialist overview

	Telephone Banker	Service Specialist
Yearly salary	$33,399	$44,150
Hourly rate	$16.06	$21.23
Growth rate	-3%	-4%
Number of jobs	19,013	207,020
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 53%
Average age	41	40
Years of experience	12	12

Telephone banker vs service specialist salary

Telephone bankers and service specialists have different pay scales, as shown below.

	Telephone Banker	Service Specialist
Average salary	$33,399	$44,150
Salary range	Between $25,000 And $43,000	Between $27,000 And $71,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Ropes & Gray
Best paying industry	-	Technology

Differences between telephone banker and service specialist education

There are a few differences between a telephone banker and a service specialist in terms of educational background:

	Telephone Banker	Service Specialist
Most common degree	High School Diploma, 34%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs service specialist demographics

Here are the differences between telephone bankers' and service specialists' demographics:

	Telephone Banker	Service Specialist
Average age	41	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telephone banker and service specialist duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Service specialist example responsibilities.

Achieve personal sales and referral goals by identifying, marketing and cross-selling banking products and services beneficial to customer needs.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide notary service as requested.
Respond to medical emergencies, including first aid and CPR.
Organize the transition of file transfers of major TRS/NAS clients from FTP to MessageWay.
Follow all rules set by FDCPA and state agencies - pass all annual tests.

Telephone banker vs service specialist skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common service specialist skills

Patients, 12%
Social Work, 10%
Criminal Justice, 4%
Rehabilitation, 4%
Excellent Interpersonal, 4%
Product Knowledge, 3%