Telephone banker vs universal banker

The differences between telephone bankers and universal bankers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone banker and a universal banker. Additionally, a universal banker has an average salary of $35,922, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a universal banker are customer relationships, cash handling, and financial services.

Telephone banker vs universal banker overview

	Telephone Banker	Universal Banker
Yearly salary	$33,399	$35,922
Hourly rate	$16.06	$17.27
Growth rate	-3%	-3%
Number of jobs	19,013	28,761
Job satisfaction	-	2
Most common degree	High School Diploma, 34%	Bachelor's Degree, 53%
Average age	41	41
Years of experience	12	12

Telephone banker vs universal banker salary

Telephone bankers and universal bankers have different pay scales, as shown below.

	Telephone Banker	Universal Banker
Average salary	$33,399	$35,922
Salary range	Between $25,000 And $43,000	Between $27,000 And $46,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Affinity Credit Union
Best paying industry	-	Finance

Differences between telephone banker and universal banker education

There are a few differences between a telephone banker and a universal banker in terms of educational background:

	Telephone Banker	Universal Banker
Most common degree	High School Diploma, 34%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs universal banker demographics

Here are the differences between telephone bankers' and universal bankers' demographics:

	Telephone Banker	Universal Banker
Average age	41	41
Gender ratio	Male, 32.2% Female, 67.8%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 9.0% Unknown, 3.0% Hispanic or Latino, 20.7% Asian, 9.7% White, 56.7% American Indian and Alaska Native, 0.9%
LGBT Percentage	11%	11%

Differences between telephone banker and universal banker duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

Universal banker example responsibilities.

Manage ATM processes including proofing, replenishment and customer investigations.
Process transactions such as deposits, retirement savings plan contributions, automate teller transactions, ATM deposits, and mail deposits.
Open deposit accounts, loan applications, respond to customer inquiries and refer cross-selling opportunities.
Stay up to date on NMLS certification.
Certify NMLS member, notary, banker and teller.
Offer covert operations for wire transfers, bill payment, online technical support, troubleshoot website issues and diagnostics.

Telephone banker vs universal banker skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common universal banker skills

Customer Relationships, 11%
Cash Handling, 9%
Financial Services, 7%
Branch Management, 7%
Customer Satisfaction, 7%
Account Opening, 6%