What is a telephone claims representative and how to become one

Key steps to become a telephone claims representative

1. Explore telephone claims representative education requirements

   Most common telephone claims representative degrees

   Bachelor's

   75.2 %

   Associate

   10.0 %

   Master's

   8.0 %

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2. Start to develop specific telephone claims representative skills

   Skills	Percentages
   PIP	26.47%
   Litigation	25.86%
   Coverage Issues	10.14%
   Bodily Injury Claims	7.80%
   Customer Service	7.09%

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3. Complete relevant telephone claims representative training and internships

   Accountants spend an average of 1-3 months on post-employment, on-the-job training. New telephone claims representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a telephone claims representative based on U.S. Bureau of Labor Statistics data and data from real telephone claims representative resumes.

4. Research telephone claims representative duties and responsibilities

   • Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
   • Draft contentions for arbitration and submit evidence to support those contentions.
   • Negotiate liability with other insurance companies when possible, review files and documents for arbitration process.
   • Complete field inspection of losses including accurate scope of damages, photographic evidence collection, written estimates utilizing Xactimate estimating software.

5. Get telephone claims representative experience

   Generally, it takes 2-4 years to become a telephone claims representative. The most common roles before becoming a telephone claims representative include customer service representative, claims service representative team lead and sales associate.

6. Prepare your telephone claims representative resume

   When your background is strong enough, you can start writing your telephone claims representative resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a telephone claims representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose from 10+ customizable telephone claims representative resume templates

   Build a professional telephone claims representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your telephone claims representative resume.
   

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7. Apply for telephone claims representative jobs

   Now it's time to start searching for a telephone claims representative job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams