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Become A Telephone Claims Representative

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Working As A Telephone Claims Representative

  • Interacting With Computers
  • Evaluating Information to Determine Compliance with Standards
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $50,000

    Average Salary

What Does A Telephone Claims Representative Do

Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.

Duties

Financial clerks typically do the following:

  • Keep and update financial records
  • Compute bills and charges
  • Offer customer assistance
  • Carry out financial transactions

Financial clerks give administrative and clerical support in financial settings. Their specific job duties vary by specialty and by setting.

Billing and posting clerks calculate charges, develop bills, and prepare them to be mailed to customers. They review documents such as purchase orders, sales tickets, charge slips, and hospital records to compute fees or charges due. They also contact customers to get or give account information.

Gaming cage workers work in casinos and other gaming establishments. The “cage” in which they work is the central depository for money and gaming chips. Gaming cage workers sell gambling chips, tokens, or tickets to patrons. They count funds and reconcile daily summaries of transactions in order to balance books.

Payroll and timekeeping clerks compile and post employee time and payroll data. They verify and record attendance, hours worked, and pay adjustments. They ensure that employees are paid on time and that their paychecks are accurate.

Procurement clerks compile requests for materials, prepare purchase orders, keep track of purchases and supplies, and handle questions about orders. They respond to questions from customers and suppliers about the status of orders. They handle requests to change or cancel orders. They make sure that purchases arrive on schedule and that the items meet the purchaser’s specifications.

Brokerage clerks help with tasks associated with securities such as stocks, bonds, commodities, and other kinds of investments. Their duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, distributing dividends, and keeping records of daily transactions and holdings.

Credit authorizers, checkers, and clerks review the credit history, and get the information needed to determine the creditworthiness, of individuals or businesses applying for credit. Credit authorizers evaluate customers’ computerized credit records and payment histories to decide, based on predetermined standards, whether to approve new credit. Credit checkers call or write credit departments of business and service establishments to get information about applicants’ credit standing.

Loan interviewers, also called loan processors or loan clerks, interview applicants and others to get and verify personal and financial information needed to complete loan applications. They also prepare the documents that go to the appraiser and are issued at the closing of a loan.

New accounts clerks interview people who want to open accounts in financial institutions. They explain the account services available to prospective customers and help them fill out applications. They also investigate and correct errors in accounts.

Insurance claims and policy processing clerks process applications for insurance policies. They also handle customers’ requests to change or cancel their existing policies. Their duties include interviewing clients and reviewing insurance applications to ensure that all questions have been answered. They also notify insurance agents and accounting departments of policy cancellations or changes.

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How To Become A Telephone Claims Representative

A high school diploma or equivalent is typically required for most financial clerk jobs. These workers usually learn their duties through on-the-job training.

Education

Financial clerks typically need a high school diploma or equivalent to enter the occupation. Employers of brokerage clerks may prefer candidates who have taken some college courses in business or economics and, in some cases, require a 2- or 4-year college degree.

Training

Most financial clerks learn how to do their job duties through on-the-job training. Some formal technical training also may be necessary; for example, gaming cage workers may need training in specific gaming regulations and procedures.

Advancement

Financial clerks can advance to related occupations in finance. For example, a loan interviewer or clerk can become a loan officer, and a brokerage clerk can become a securities, commodities, or financial services sales agent, after obtaining the required education and license.

Important Qualities

Communication skills. Financial clerks should have good communication skills so that they can explain policies and procedures to colleagues and customers.

Math skills. The job duties of financial clerks, including calculating charges and checking credit scores, require basic math skills.

Organizational skills. Strong organizational skills are important for financial clerks because they must be able to find files quickly and efficiently.

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Top Skills for A Telephone Claims Representative

  1. Liability Decisions
  2. Bodily Injury Claims
  3. Coverage Issues
You can check out examples of real life uses of top skills on resumes here:
  • Investigated accident claims with the information that is available and made intelligent liability decisions.
  • Negotiated settlements of bodily injury claims with attorneys as well as unrepresented claimants.
  • Investigated coverage issues, disputed liability claims and first-party injury claims.
  • Communicated liability decisions to insureds and claimants while maintaining high levels of customer service.
  • Handled first and third party medical claims to include the review and payment of medical bills to providers.

Telephone Claims Representative Demographics

Gender

Female

55.6%

Male

29.4%

Unknown

15.1%
Ethnicity

White

59.0%

Black or African American

15.4%

Hispanic or Latino

15.3%

Asian

6.2%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

88.9%

Italian

11.1%

Telephone Claims Representative Education

Schools

University of Phoenix

12.7%

Georgia College and State University

8.9%

University of Texas at Arlington

5.1%

Middle Georgia State University

5.1%

Virginia Commonwealth University

5.1%

University of Central Florida

5.1%

Tidewater Community College

5.1%

San Diego State University

5.1%

Germanna Community College

5.1%

University of Mary Washington

5.1%

Fort Valley State University

3.8%

Texas Tech University

3.8%

Radford University

3.8%

Florida State University

3.8%

Liberty University

3.8%

University of South Florida

3.8%

State University of New York College at Buffalo

3.8%

Valdosta State University

3.8%

James Madison University

3.8%

University of Arizona

3.8%
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Majors

Business

35.0%

Marketing

7.6%

Psychology

7.1%

Criminal Justice

6.1%

Communication

5.6%

Education

5.1%

Management

4.1%

Accounting

3.6%

Political Science

3.0%

Finance

3.0%

Law

3.0%

Nursing

2.5%

Photography

2.0%

Criminology

2.0%

English

2.0%

Sociology

2.0%

Social Work

1.5%

Environmental Science

1.5%

Economics

1.5%

Legal Support Services

1.5%
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Degrees

Bachelors

60.6%

Masters

14.6%

Other

13.2%

Associate

6.6%

Certificate

2.8%

Doctorate

1.4%

License

0.7%
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