Telephone clerk skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical telephone clerk skills. We ranked the top skills for telephone clerks based on the percentage of resumes they appeared on. For example, 39.5% of telephone clerk resumes contained customer service as a skill. Continue reading to find out what skills a telephone clerk needs to be successful in the workplace.

6 telephone clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telephone clerks use customer service:

Conduct applicant interviews to determine technical and customer service abilities; recommend acceptance or rejection based on qualifications.
Analyzed alternative approaches in advising management of various methods to improve customer service.

2. Inbound Calls

Here's how telephone clerks use inbound calls:

Handled inbound calls from customers regarding product information.
Answered inbound calls from customers desiring appointments at military medical facility.

3. Computer System

Here's how telephone clerks use computer system:

Input personnel information into the company financial and personnel computer system.
Typed all necessary confidential information about inmates into computer system as well as printed and distributed to different departments.

4. Customer Calls

Here's how telephone clerks use customer calls:

Provided accurate responses to customer calls
Received customer calls via telephone after normal office hours.

5. Transferring Calls

Here's how telephone clerks use transferring calls:

Received and relayed incoming and outgoing calls and provided directory information for inquiries while transferring calls appropriately.
Provided operator assistance to incoming callers by answering, directing and transferring calls.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telephone clerks use telephone calls:

Base operators handled approximately 750,000 incoming assistance telephone calls annually.
Typed numerical data on legal forms, filed alphabetically and numerically, stamped invoices and answered telephone calls.

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What skills help Telephone Clerks find jobs?

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List of telephone clerk skills to add to your resume

The most important skills for a telephone clerk resume and required skills for a telephone clerk to have include:

Customer Service
Inbound Calls

Computer System
Customer Calls

Transferring Calls
Telephone Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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