Telephone collector skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical telephone collector skills. We ranked the top skills for telephone collectors based on the percentage of resumes they appeared on. For example, 42.6% of telephone collector resumes contained customer service as a skill. Continue reading to find out what skills a telephone collector needs to be successful in the workplace.

6 telephone collector skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telephone collectors use customer service:

Work out of a call center where an emphasis on customer service serves as an integral part of bill collection.
Assisted customers by using World Class Customer Service Standards.

2. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telephone collectors use telephone calls:

Provided collection services of delinquent medical expense via inbound and outbound telephone calls for several hospital billing departments.
Execute inbound and outbound telephone calls utilizing project reference templates according to client guidelines.

3. FDCPA

Here's how telephone collectors use fdcpa:

Maximized filing and procedural efficiency by collaboratively implementing FDCPA regulations, filing system and procedures.
Maintain security and confidentiality of company and client information, following FDCPA regulations.

4. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how telephone collectors use past due accounts:

Collected early stage past due accounts utilizing available technology and collection strategies.
Operate various office equipment, mathematical ability necessary in relation to arranging payment plans and calculating past due accounts.

5. Debtor

Here's how telephone collectors use debtor:

Arranged collection of collateral or retention agreements with debtors post bankruptcy.
Contacted debtor's attorneys to discuss debtor's intentions throughout bankruptcy process.

6. Computer System

Here's how telephone collectors use computer system:

Operated As400 computer system to contact customers about account status and returned checks.
Highlighted relevant payment data on invoice for entry into computer system and distributed invoice copies according to departmental procedures.

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What skills help Telephone Collectors find jobs?

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List of telephone collector skills to add to your resume

The most important skills for a telephone collector resume and required skills for a telephone collector to have include:

Customer Service
Telephone Calls

FDCPA
Past Due Accounts

Debtor
Computer System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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