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Become A Telephone Operator

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Working As A Telephone Operator

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $35,140

    Average Salary

What Does A Telephone Operator Do At Mayo Clinic

* Answers and triages extremely high phone volumes, including critical code calls involving emergent situations.
* Processes emergency calls by coordinating caller with responding parties in an efficient and accurate manner.
* Monitors and responds to alerts routed from emergency equipment.
* Responsible for contacting personnel for emergency management situations such as mass casualties and hurricanes.
* Utilizes multiple phone, computer and internet applications throughout the day.
* Maintains and utilizes a tiered, in-depth database of on-call staff for clinical/hospital areas.
* Manages and updates personnel and departmental listings for the online quarterly directory.
* Regularly reviews backup procedures to assure swift changeover should the main system fail.
* Facilitates emergency announcements over the public address system.
* Redirects Service Pagers.
* Accurately maintains a log of emergent patient calls, international calls, codes, stroke telemedicine, brain bleed referrals, Satilla calls and organ procurements.
* Arranges conference calls involving five parties or less.
* Places international calls for medical staff when appropriate.
* Remains courteous and helpful throughout the shift placing the needs of the patients first.
* Maintains competencies and stays abreast of all policy and procedural changes.
* Manages calls regarding hospital-to-hospital transfers.
* Assists Referring Physicians' Office after hours by forwarding referral information to their office for processing the next business day.
* Uses decision trees to determine the proper on call team to differentiate emergent physician-requested calls

What Does A Telephone Operator Do At Penn State Milton Hershey Medical Center

* Answers calls to the switchboard in an appropriate manor.
* Pages physicians and authorized hospital personnel.
* Processes codes, fire alarms, STAT calls, and emergency calls, according to medical center policies and procedures.
* Receives disaster information, notifies proper personnel and departments.
* Signals all clear when appropriate.
* Maintains and accesses database of hospital facilities, personnel and department telephone numbers, as well as pertinent non-hospital locations
* Maintains and accesses departmental and physician on-call lists.
* Maintains appropriate confidentiality in all types of information
* Reviews all related switchboard information at the beginning of the shift.
* Excellent customer service skills,strong written and verbal communication skills, computer literate (Microsoft Office)
* Make sound decisions when needed and works independently without direct supervision to complete assigned tasks/duties.
* Understands operation of all related switchboard equipment and alarms.
* Participate in department performance improvement activities as assigned and attends required training andcompliance with medical center and departmental policies, practices and procedures

What Does A Telephone Operator Do At Kaiser Permanente

* Performs duties of telephone/switchboard operator.
* Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after clinic hours.
* Dispatches ESD and transport services before and after clinic hours.
* Provides appointment schedule information before and after clinic hours.
* Provides back-up information services to customers on campus when information desk is closed; provides courtesy 'wake up' calls to on-all physicians.
* Assists in acclamating customers and staff to instruments.
* Installs Telephone Device for Deaf and hearing impaired (TDD); instructs customers in use.
* Instructs staff members on programming paging instrument 'Quiktel'.
* Performs clerical duties which include appointment verification, word processing, filing, and photocopying in support of departmental needs.
* Maintains, updates, and compiles regional on-call schedules; maintains list of physician's personal telephone numbers.
* Updates and maintains Regional Automated Telephone Directory; updates and compiles new and/or additional telephone/pager listings.
* Notifies appropriate areas of problems or issues that occur.
* Notifies supervisor, Network Telephony Engineer and Computer Support Center when Automated Refill System, Professional Pharmacy Services (PPS) prescription problems occur.
* Notifies Data Center when PRESTO refill line problems occur.
* Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
* Performs clerical duties which include appointment verification, word processing, filing, and photocopying in support of departmental needs.
* Notifies supervisor, Network Telephony Engineer and Computer Support Center when Automated Refill System, Professional Pharmacy Services (PPS) prescription problems occur.
* Maintains, updates, and compiles regional on-call schedules; maintains list of physician's personal telephone numbers.
* Receives, records, and relays all telephone problems at Moanalua to supervisor and/or telephone technician.
* Dispatches ESD and transport services before and after clinic hours.
* Screens all inbound calls to Critical Care Unit, Cardiovascular Intensive Care Unit, Ambulatory Treatment Center and Surgicenter.
* Assists Security and Parking Department with traffic control by overhead paging notifications.
* Assists After Hours Advice nurses with phone technical support; logs and notifies supervisor, Network Telephony Engineer and Computer Support Center when there is service interruption; assists members by transferring calls to nurses' personal lines and/or relaying member's name, number, and medical record number to nurse for follow-up.
* Instructs staff members on programming paging instrument 'Quiktel'.
* Assists inpatient medical doctors by receiving and relaying messages for and/or regarding hospitalized members.
* Notifies in-patient medical 'lead' doctors of sick call within 'lead' group by paging group call pager.
* Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
* Provides back-up information services to customers on campus when information desk is closed; provides courtesy 'wake up' calls to on-all physicians.
* Provides appointment schedule information before and after clinic hours.
* Takes and relays emergency messages to Home Health Nurses (Oahu and Maui) before and after clinic hours.
* Notifies Data Center when PRESTO refill line problems occur.
* Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
* Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
* Performs other duties and accepts responsibility as assigned

What Does A Telephone Operator Do At Ascension Health

* Receives and relays internal and external calls and provides general information according to protocol.
* Maintains desk directories, on-call list, reference guides and other associated reference materials.
* Operates beeper and paging system to contact personnel and code team.
* Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
* Other duties as assigned.
* Serves as the answering service for all physicians of St.
* Agnes Hospital as well as some attending physicians.
* Operates multi line telephone in a calm, timely (usually within 10 seconds) and professional manner.
* Interacts with co-workers and customers in a professional, caring manner, displaying a positive attitude

What Does A Telephone Operator Do At Arizona Oncology Associates

* Courteously and efficiently answers all incoming calls and connects callers with the correct extension
* Takes and relays messages in an accurate and timely manner
* Responds to emergency and urgent calls from patients in a timely manner.
* Directs callers immediately to clinical staff as necessary
* Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party
* Provides a pleasant and helpful phone contact for callers
* Responsible for opening and closing the switchboard
* Responsible for the in-house paging system
* Performs clerical duties as assigned to maintain workflow in the department

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Telephone Operator Jobs

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Telephone Operator Demographics

Gender

Female

75.7%

Male

22.0%

Unknown

2.3%
Ethnicity

White

60.0%

Hispanic or Latino

18.7%

Black or African American

11.5%

Asian

6.3%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

64.2%

French

8.4%

Arabic

4.5%

German

3.9%

Japanese

2.8%

Filipino

2.2%

Tagalog

2.2%

Russian

1.7%

Mandarin

1.7%

Chinese

1.1%

Cantonese

1.1%

Hindi

1.1%

Urdu

1.1%

Turkish

0.6%

Dutch

0.6%

Hebrew

0.6%

Braille

0.6%

Deseret

0.6%

Aramaic

0.6%

Armenian

0.6%
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Telephone Operator Education

Schools

University of Phoenix

23.9%

Ashford University

9.5%

Grand Canyon University

7.7%

Strayer University

5.0%

Kaplan University

5.0%

Southern New Hampshire University

4.1%

Suffolk County Community College

4.1%

Central Texas College

4.1%

Liberty University

4.1%

Saint Joseph's University

3.6%

Hinds Community College

3.2%

Troy University

3.2%

American InterContinental University

3.2%

Southwest Tennessee Community College

3.2%

Northern Virginia Community College

3.2%

Prince George's Community College

2.7%

Everest Institute

2.7%

Southeastern Louisiana University

2.7%

Temple University

2.7%

Pennsylvania State University

2.7%
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Majors

Business

23.3%

Health Care Administration

9.8%

Criminal Justice

8.1%

Psychology

6.7%

Nursing

5.7%

Medical Assisting Services

5.6%

Accounting

4.8%

General Studies

4.5%

Liberal Arts

4.3%

Education

3.3%

English

2.7%

Social Work

2.7%

Communication

2.6%

Computer Science

2.5%

Hospitality Management

2.5%

Nursing Assistants

2.3%

Elementary Education

2.2%

Information Technology

2.2%

Management

2.1%

Computer Information Systems

2.1%
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Degrees

Other

39.2%

Bachelors

25.6%

Associate

18.0%

Certificate

8.4%

Masters

5.0%

Diploma

3.2%

License

0.4%

Doctorate

0.3%
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Top Skills for A Telephone Operator

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  1. Emergency
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Answer heavy emergency calls in a professional and accurate manner Handle emergency pages to physicians, commercial and medical businesses
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
  • Answer incoming telephone calls, input information into database and search business, government or residential directories to retrieve customer listings.
  • Operated computerized telephone switchboard equipment and personal computer.
  • Image bank documents using digital imaging equipment by entering template information through alpha and numeric data entry.

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Top Telephone Operator Employers

Jobs From Top Telephone Operator Employers

Telephone Operator Videos

Obamacare Phone Operator Who Talked To Sean Hannity Loses Her Job

A Day In The Life Of... The Operator - Trailer

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