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Become A Telephone Operator

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Working As A Telephone Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $27,440

    Average Salary

What Does A Telephone Operator Do At Marriott International

* Answer, record, log, and process all guest calls, requests, questions, or concerns.
* Operate telephone switchboard station.
* Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
* Advise guest of any messages received.
* Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
* Receive, record, and relay messages accurately, completely, and legibly.
* Activate/deactivate guest room message lights as appropriate.
* Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.
* Test communications equipment to ensure it works properly.
* Respond to special requests from guests with unique needs.
* Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Dispatch bell staff or valet staff as needed.
* Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak with others using clear and professional language; answer telephones using appropriate etiquette.
* Develop and maintain positive working relationships with others; support team to reach common goals.
* Comply with quality assurance expectations and standards.
* Stand, sit, or walk for an extended period of time.
* Enter and locate information using computers and/or POS systems.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=1800093S Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

What Does A Telephone Operator Do At Highmark Health

* Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
* Triages and prioritizes calls as to their urgency, and accurately routes accordingly.
* Immediately responds to all alarms, security calls, and medical emergencies.
* Pages all persons designated to respond to emergencies.
* Immediately reports to the supervisor any problems with, or abuses of the alarm system.
* Logs emergency response information, as appropriate.
* May reprogram the computerized fire alarm system after it has been activated.
* Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures.
* Performs other duties as assigned or required

What Does A Telephone Operator Do At Ascension Health

* Receives and relays internal and external calls and provides general information according to protocol.
* Maintains desk directories, on-call list, reference guides and other associated reference materials.
* Operates beeper and paging system to contact personnel and code team.
* Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
* Other duties as assigned.
* Serves as the answering service for all physicians of St.
* Agnes Hospital as well as some attending physicians.
* Operates multi line telephone in a calm, timely (usually within 10 seconds) and professional manner.
* Interacts with co-workers and customers in a professional, caring manner, displaying a positive attitude

What Does A Telephone Operator Do At Jc Resorts

* To understand and to respond to all guest needs and requests in a timel and professional manner.
* To follow all specified procedures to correctly answer and transfer all incoming calls, and forward messages to guests and managerial staff in a timely manner.
* To assist guests and staff, as requested, to place outgoing calls.
* To provide guests with information regarding local restaurants, activities, and points of interest, as requested.
* To correctly operate all features of the PBX system.
* JOB KNOWLEDGE

What Does A Telephone Operator Do At Penn Medicine

* Handles busy communications center while providing excellent customer service.
* Accountable for handling all in-patient information calls.
* Monitors and responds to codes and alarms immediately and determines the appropriate action.
* Operates the Intelli-desk system, incorporating paging, and overhead paging.
* Makes changes to on-call schedules as needed.
* Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY (Hearing impaired) equipment, batteries, and books on tape for the visually impaired.
* Accurately and legibly records all pertinent information in the log book and incident book and inform any relieving operator of abnormal or unusual circumstances verbally.
* Follow standard change-of-shift protocol and documentation.
* Uses good judgment, prioritizes work orders, and notify the “appropriate” supervisor of any unusual circumstances.
* Clearly mark all packages, envelopes, newspapers, etc., so that others can determine what action to take.
* Report all equipment malfunctions immediately or corrects as directed by department policy.
* Keep the department neat and clean.
* Adhere to department and CCH standards in all areas including confidentiality and security

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Telephone Operator Demographics

Gender

  • Female

    75.7%
  • Male

    21.9%
  • Unknown

    2.3%

Ethnicity

  • White

    77.6%
  • Hispanic or Latino

    14.4%
  • Asian

    5.9%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    63.5%
  • French

    8.8%
  • Arabic

    4.4%
  • German

    3.3%
  • Filipino

    2.8%
  • Japanese

    2.8%
  • Tagalog

    2.8%
  • Russian

    2.2%
  • Mandarin

    1.7%
  • Chinese

    1.1%
  • Cantonese

    1.1%
  • Hindi

    1.1%
  • Turkish

    0.6%
  • Dutch

    0.6%
  • Hebrew

    0.6%
  • Braille

    0.6%
  • Aramaic

    0.6%
  • Urdu

    0.6%
  • Breton

    0.6%
  • Armenian

    0.6%
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Telephone Operator

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Telephone Operator Education

Telephone Operator

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Top Skills for A Telephone Operator

EmergencyCallsCustomerServiceSkillsTelephoneSwitchboardPhoneCallsTelephoneCallsDataEntryHighCallVolumeDirectoryAssistanceOutgoingCallsAppropriateDepartmentInboundCallsInterofficeCommunicationEquipmentEmergencySituationsCommunicationSkillsAppropriatePersonConferenceCallsPBXPatientInformationComputerSystemEmergencyCodes

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Top Telephone Operator Skills

  1. Emergency Calls
  2. Customer Service Skills
  3. Telephone Switchboard
You can check out examples of real life uses of top skills on resumes here:
  • Answer heavy emergency calls in a professional and accurate manner Handle emergency pages to physicians, commercial and medical businesses
  • Maintained excellent customer service skills.
  • Operate telephone switchboards for over 100 clients by relay incoming, outgoing, and calls.
  • Answered & processed local, long distance, and international phone calls customer care assisting, heavy customer contact.
  • Answer incoming telephone calls, input information into database and search business, government or residential directories to retrieve customer listings.

Top Telephone Operator Employers

Telephone Operator Videos

Obamacare Phone Operator Who Talked To Sean Hannity Loses Her Job

A Day In The Life Of... The Operator - Trailer

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