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Become A Telephone Operator

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Working As A Telephone Operator

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $34,000

    Average Salary

What Does A Telephone Operator Do At Mayo Clinic

* Answers and triages extremely high phone volumes, including critical code calls involving emergent situations.
* Processes emergency calls by coordinating caller with responding parties in an efficient and accurate manner.
* Monitors and responds to alerts routed from emergency equipment.
* Responsible for contacting personnel for emergency management situations such as mass casualties and hurricanes.
* Utilizes multiple phone, computer and internet applications throughout the day.
* Maintains and utilizes a tiered, in-depth database of on-call staff for clinical/hospital areas.
* Manages and updates personnel and departmental listings for the online quarterly directory.
* Regularly reviews backup procedures to assure swift changeover should the main system fail.
* Facilitates emergency announcements over the public address system.
* Redirects Service Pagers.
* Accurately maintains a log of emergent patient calls, international calls, codes, stroke telemedicine, brain bleed referrals, Satilla calls and organ procurements.
* Arranges conference calls involving five parties or less.
* Places international calls for medical staff when appropriate.
* Remains courteous and helpful throughout the shift placing the needs of the patients first.
* Maintains competencies and stays abreast of all policy and procedural changes.
* Manages calls regarding hospital-to-hospital transfers.
* Assists Referring Physicians' Office after hours by forwarding referral information to their office for processing the next business day.
* Uses decision trees to determine the proper on call team to differentiate emergent physician-requested calls

What Does A Telephone Operator Do At Penn State Milton Hershey Medical Center

* Answers calls to the switchboard in an appropriate manor.
* Pages physicians and authorized hospital personnel.
* Processes codes, fire alarms, STAT calls, and emergency calls, according to medical center policies and procedures.
* Receives disaster information, notifies proper personnel and departments.
* Signals all clear when appropriate.
* Maintains and accesses database of hospital facilities, personnel and department telephone numbers, as well as pertinent non-hospital locations
* Maintains and accesses departmental and physician on-call lists.
* Maintains appropriate confidentiality in all types of information
* Reviews all related switchboard information at the beginning of the shift.
* Excellent customer service skills,strong written and verbal communication skills, computer literate (Microsoft Office)
* Make sound decisions when needed and works independently without direct supervision to complete assigned tasks/duties.
* Understands operation of all related switchboard equipment and alarms.
* Participate in department performance improvement activities as assigned and attends required training andcompliance with medical center and departmental policies, practices and procedures

What Does A Telephone Operator Do At Kaiser Permanente

* Performs duties of telephone/switchboard operator.
* Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after clinic hours.
* Dispatches ESD and transport services before and after clinic hours.
* Provides appointment schedule information before and after clinic hours.
* Provides back-up information services to customers on campus when information desk is closed; provides courtesy 'wake up' calls to on-all physicians.
* Assists in acclamating customers and staff to instruments.
* Installs Telephone Device for Deaf and hearing impaired (TDD); instructs customers in use.
* Instructs staff members on programming paging instrument 'Quiktel'.
* Performs clerical duties which include appointment verification, word processing, filing, and photocopying in support of departmental needs.
* Maintains, updates, and compiles regional on-call schedules; maintains list of physician's personal telephone numbers.
* Updates and maintains Regional Automated Telephone Directory; updates and compiles new and/or additional telephone/pager listings.
* Notifies appropriate areas of problems or issues that occur.
* Notifies supervisor, Network Telephony Engineer and Computer Support Center when Automated Refill System, Professional Pharmacy Services (PPS) prescription problems occur.
* Notifies Data Center when PRESTO refill line problems occur.
* Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
* Performs clerical duties which include appointment verification, word processing, filing, and photocopying in support of departmental needs.
* Notifies supervisor, Network Telephony Engineer and Computer Support Center when Automated Refill System, Professional Pharmacy Services (PPS) prescription problems occur.
* Maintains, updates, and compiles regional on-call schedules; maintains list of physician's personal telephone numbers.
* Receives, records, and relays all telephone problems at Moanalua to supervisor and/or telephone technician.
* Dispatches ESD and transport services before and after clinic hours.
* Screens all inbound calls to Critical Care Unit, Cardiovascular Intensive Care Unit, Ambulatory Treatment Center and Surgicenter.
* Assists Security and Parking Department with traffic control by overhead paging notifications.
* Assists After Hours Advice nurses with phone technical support; logs and notifies supervisor, Network Telephony Engineer and Computer Support Center when there is service interruption; assists members by transferring calls to nurses' personal lines and/or relaying member's name, number, and medical record number to nurse for follow-up.
* Instructs staff members on programming paging instrument 'Quiktel'.
* Assists inpatient medical doctors by receiving and relaying messages for and/or regarding hospitalized members.
* Notifies in-patient medical 'lead' doctors of sick call within 'lead' group by paging group call pager.
* Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
* Provides back-up information services to customers on campus when information desk is closed; provides courtesy 'wake up' calls to on-all physicians.
* Provides appointment schedule information before and after clinic hours.
* Takes and relays emergency messages to Home Health Nurses (Oahu and Maui) before and after clinic hours.
* Notifies Data Center when PRESTO refill line problems occur.
* Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
* Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
* Performs other duties and accepts responsibility as assigned

What Does A Telephone Operator Do At Ascension Health

* Receives and relays internal and external calls and provides general information according to protocol.
* Maintains desk directories, on-call list, reference guides and other associated reference materials.
* Operates beeper and paging system to contact personnel and code team.
* Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
* Other duties as assigned.
* Serves as the answering service for all physicians of St.
* Agnes Hospital as well as some attending physicians.
* Operates multi line telephone in a calm, timely (usually within 10 seconds) and professional manner.
* Interacts with co-workers and customers in a professional, caring manner, displaying a positive attitude

What Does A Telephone Operator Do At Arizona Oncology Associates

* Courteously and efficiently answers all incoming calls and connects callers with the correct extension
* Takes and relays messages in an accurate and timely manner
* Responds to emergency and urgent calls from patients in a timely manner.
* Directs callers immediately to clinical staff as necessary
* Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party
* Provides a pleasant and helpful phone contact for callers
* Responsible for opening and closing the switchboard
* Responsible for the in-house paging system
* Performs clerical duties as assigned to maintain workflow in the department

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Telephone Operator Career Paths

Telephone Operator
Office Assistant Executive Assistant
Office Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Assistant Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
General Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
Service Manager
6 Yearsyrs
Home Health Aid Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Home Health Aid Consultant Owner
Co-Owner
6 Yearsyrs
Home Health Aid Consultant Office Manager
Practice Manager
9 Yearsyrs
Secretary Legal Secretary Office Manager
Administrative Manager
6 Yearsyrs
Secretary Administrator Manager
Business Owner
6 Yearsyrs
Secretary Consultant Case Manager
Patient Care Manager
5 Yearsyrs
Medical Assistant Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Medical Assistant Coordinator Operation Supervisor
Dispatcher Supervisor
5 Yearsyrs
Medical Assistant Billing Specialist Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Clerk Legal Secretary Executive Assistant/Office Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Mail Clerk Senior Technician Specialist Director Of Social Services
Resident Services Director
6 Yearsyrs
Teller Relationship Banker Lead Customer Service Representative
Lead Dispatch
5 Yearsyrs
Dental Assistant Dental Assisting Instructor
Dental Office Manager
5 Yearsyrs
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Do you work as a Telephone Operator?

Help others decide if this is a good career for them

Average Length of Employment
Directory Operator 6.6 years
CBX Operator 3.3 years
Telephone Operator 3.0 years
PBX Operator 2.8 years
Bilingual Operator 2.4 years
Desk Operator 2.1 years
Call Out Operator 1.8 years
Phone Operator 1.8 years
Top Careers Before Telephone Operator
Cashier 18.7%
Secretary 3.3%
Internship 3.1%
Server 3.1%
Clerk 2.3%
Volunteer 2.2%
Waitress 2.1%
Manager 2.0%
Assistant 2.0%
Top Careers After Telephone Operator
Cashier 15.1%
Secretary 2.8%
Server 2.7%
Clerk 2.3%
Internship 2.2%
Manager 2.1%
Supervisor 2.0%

Do you work as a Telephone Operator?

Average Yearly Salary
$34,000
Show Salaries
$19,000
Min 10%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$62,000
Max 90%
Best Paying Company
LifeBridge Health
Highest Paying City
Olympia, WA
Highest Paying State
Alaska
Avg Experience Level
3.1 years
How much does a Telephone Operator make at top companies?
The national average salary for a Telephone Operator in the United States is $34,606 per year or $17 per hour. Those in the bottom 10 percent make under $19,000 a year, and the top 10 percent make over $62,000.

How Would You Rate The Salary Of a Telephone Operator?

Have you worked as a Telephone Operator? Help other job seekers by rating your experience as a Telephone Operator.

Top Skills for A Telephone Operator

  1. Customer Service
  2. Emergency Situations
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service to behavioral patients as well as having constant interaction with Mental Health Professionals.
  • Forwarded detailed messages and contacted appropriate parties for response to urgent and emergency situations.
  • Answered & processed local, long distance, and international phone calls customer care assisting, heavy customer contact.
  • Operated telephone switchboards and systems to relay service for hearing-impaired users.
  • Performed data entry quickly and accurately.

Rank:

Average Salary:

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Top 10 Best States for Telephone Operators

  1. Alaska
  2. Montana
  3. Indiana
  4. North Dakota
  5. Wyoming
  6. Washington
  7. Rhode Island
  8. Iowa
  9. New York
  10. South Dakota
  • (8 jobs)
  • (18 jobs)
  • (96 jobs)
  • (10 jobs)
  • (9 jobs)
  • (60 jobs)
  • (12 jobs)
  • (54 jobs)
  • (219 jobs)
  • (9 jobs)

Telephone Operator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 8,306 Telephone Operator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Telephone Operator Resume

View Resume Examples

Telephone Operator Demographics

Gender

Female

67.3%

Male

20.0%

Unknown

12.6%
Ethnicity

White

59.2%

Hispanic or Latino

19.2%

Black or African American

11.9%

Asian

6.1%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

70.6%

French

7.4%

Arabic

3.5%

German

3.2%

Japanese

2.1%

Russian

1.8%

Filipino

1.8%

Tagalog

1.4%

Mandarin

1.4%

Hindi

1.1%

Cantonese

1.1%

Urdu

1.1%

Portuguese

0.7%

Chinese

0.7%

Swedish

0.4%

Hebrew

0.4%

Deseret

0.4%

Dutch

0.4%

Turkish

0.4%

Aramaic

0.4%
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Telephone Operator Education

Schools

University of Phoenix

26.9%

Ashford University

8.2%

Kaplan University

6.9%

Grand Canyon University

4.9%

The Academy

4.5%

Monroe College

4.0%

Strayer University

3.8%

Ultimate Medical Academy - Clearwater

3.6%

Central Texas College

3.6%

Suffolk County Community College

3.6%

Bryant and Stratton College

3.6%

Temple University

3.3%

Community College of Philadelphia

3.1%

Prince George's Community College

3.1%

Houston Community College

2.9%

Southern New Hampshire University

2.9%

Hinds Community College

2.9%

A-Technical College

2.9%

Cuyahoga Community College

2.7%

American InterContinental University

2.7%
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Majors

Business

23.4%

Health Care Administration

9.7%

Medical Assisting Services

7.7%

Criminal Justice

7.5%

Psychology

6.3%

Nursing

6.2%

Accounting

5.7%

General Studies

4.7%

Liberal Arts

3.7%

Education

3.0%

Computer Science

2.7%

Communication

2.7%

English

2.7%

Management

2.2%

Social Work

2.1%

Secretarial And Administrative Science

2.1%

Hospitality Management

2.0%

Human Services

2.0%

Legal Support Services

1.9%

Information Technology

1.9%
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Degrees

Other

38.3%

Bachelors

25.3%

Associate

17.8%

Certificate

8.4%

Masters

4.8%

Diploma

4.4%

License

0.7%

Doctorate

0.2%
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Top Telephone Operator Employers

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