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Best telephone operator certifications
Telephone operator certifications allow job seekers to demonstrate their competency as an telephone operator to employers. However, not all telephone operator certifications provide the same value for job seekers.
The best certifications for a telephone operator are Certified Nurse Assistant (CNA), Certified Medical Administrative Assistant (CMAA), and International Accredited Business Accountant (IABA).
Below is a list of the best telephone operator certifications. Obtaining an telephone operator certification will give you a leg up when you apply for jobs and increase your potential salary.
4 best certifications for telephone operators
| Rank | Telephone operator certification | Organization |
|---|---|---|
| 1 | Certified Nurse Assistant (CNA) | American Red ... |
| 2 | Certified Medical Administrative Assistant (CMAA) | NHA |
| 3 | International Accredited Business Accountant (IABA) | ACAT |
| 4 | Nationally Certified Medical Office Assistant (NCMOA) | NCCT |
4 best telephone operator certifications
1. Certified Nurse Assistant (CNA)
Train to be a certified nurse assistant working with other health care professionals to provide quality care for elderly or sick individuals in nursing homes and hospitals and at home.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
2. Certified Medical Administrative Assistant (CMAA)
A Certified Medical Administrative Assistant (CMAA) performs routine administrative and clinical tasks to keep the offices and clinics of physicians running smoothly.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
4. Nationally Certified Medical Office Assistant (NCMOA)
Medical Office Assistants typically perform administrative duties for health care providers in office settings, although some may also perform basic clinical tasks (as allowed by state laws). Their responsibilities will vary by employer, but may include answering telephones, greeting patients, updating and filing medical records, completing insurance forms, handling correspondence, scheduling appointments, and handling billing or bookkeeping.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
What is the best certification for a telephone operator?
The best telephone operator certification is Certified Nurse Assistant (CNA). The Certified Nurse Assistant (CNA) is awarded by the American Red Cross. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this telephone operator certification:
- To become a certified Certified Nurse Assistant (CNA), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every year.
What certifications can impact a telephone operator career and salary?
The Certified Nurse Assistant certification will help you to secure a certified nursing assistant position, which will increase your pay and career trajectory. A certified nursing assistant's average salary is $28,738 whereas telephone operators make an average salary of $31,168.
The most common combination of telephone operator certifications include: Certified Nurse Assistant (CNA), Certified Medical Administrative Assistant (CMAA), and International Accredited Business Accountant (IABA).
Online courses for telephone operators to earn certifications
1. CVS Health Call Center Customer Service
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...
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Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with...
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In this course, you will learn how to get in touch with all the people in your life by phone, email, text, and even social media. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be done...
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