Telephone Operator Education Requirements And Courses

Telephone operator education requirements

Updated January 8, 2025

2 min read

Usually, telephone operators don't need a college education. The most common degree for telephone operators is high school diploma with 34% graduates, with only 26% telephone operator graduates earning bachelor's degree. Telephone operators who decided to graduate from college often finish University of Phoenix or Monroe College. Some good skills to have in this position include patients, emergency calls and customer service.

Popular telephone operator certifications include Certified Nurse Assistant (CNA), Certified Medical Administrative Assistant (CMAA), or International Accredited Business Accountant (IABA). To improve telephone operator qualification and skills, we prepared some online courses to help in telephone operator education paths.

What education do you need to become a telephone operator?

What degree do you need to be a telephone operator?

The most common degree for telephone operators is high school diploma, with 34% of telephone operators earning that degree. The second and third most common degree levels are bachelor's degree degree at 26% and bachelor's degree degree at 23%.

High School Diploma, 34%

Bachelor's, 26%

Associate, 23%

Diploma, 10%

Other Degrees, 7%

What should I major in to become a telephone operator?

You should major in business to become a telephone operator. 24% of telephone operators major in business. Other common majors for a telephone operator include health care administration and general studies.

Business, 24%

Health Care Administration, 8%

General Studies, 7%

Criminal Justice, 7%

Other Majors, 54%

Best majors for telephone operators

Rank	Major	Percentages
1	Business	23.8%
2	Health Care Administration	7.6%
3	General Studies	7.4%
4	Criminal Justice	7.0%
5	Psychology	6.7%

Show more common telephone operator majors

20 best online courses for telephone operators

Advertising disclosure

1. CVS Health Call Center Customer Service

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Simulation of Call Centre Operations Using R Simmer

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results...

3. Winning Communication Skills for Telephone, Conference Calls

4.3

(2,677)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

4. Getting Started with Call Center Training

4.4

(607)

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

5. Operations and Patient Safety for Healthcare IT Staff

Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with...

6. Low Intermediate English: Calls & Messaging

In this course, you will learn how to get in touch with all the people in your life by phone, email, text, and even social media. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be done...

7. Telephone Confidence: Be Super Confident on the Telephone!

4.4

(2,925)

Learn how to be more confident on the telephone, learn telephone skills, gain leverage over phone conversations and more...

8. Learn Cold Calling Like the Wolf of Wall Street in 3 Days

4.5

(498)

Cold Calling Like Jordan Belfort: the Exact Blueprint (Including Script & Templates) to Close the Sale Within 3 Days...

9. Cold Calling Mastery

4.8

(350)

Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...

10. Speaking on the Telephone: Confidently Speak on the Phone

4.5

(399)

Tips and tricks to sound comfortable, confident and relaxed on any phone call...

11. VoIP PBX & Call Center on Asterisk 16 Issabel [Master Class]

4.5

(606)

Learn Issabel (ex-Elastix) & IP Telephony Server Configurations & Deployment with Practical Examples & Use Cases...

12. Cold Calling for B2B Sales: How to Prospect over the Phone

4.5

(2,576)

B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

13. Operating Systems from scratch - Part 2

4.7

(1,078)

Learn memory management in operating systems as operating system forms the core of computer science...

14. PowerShell for Active Directory Administrators

4.5

(5,027)

Use Power Shell to manage Active Directory users, computer, groups, security settings and more on Windows Server...

15. Operating Systems from scratch - Part 1

4.5

(4,324)

Learn the concepts of Operating Systems from scratch as Operating System forms the core of Computer Science...

16. Azure Active Directory And Azure AD Domain Services

4.5

(5,411)

Learn how Azure Active Directory, On-Premises Active directory and Azure AD Domain Services (AADDS) integrate together...

17. IT service operations and Service Desk management

4.4

(2,841)

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

18. Dealing With Angry Customers

4.3

(254)

Skills and Techniques for Handling Most Customer Situations...

19. Operating Systems Final Part (4): File Systems & Threads

4.6

(518)

Learn the concepts of Operating Systems from scratch as Operating System forms the core of Computer Science...

20. Active Directory on Windows Server

4.6

(8,804)

Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...

Telephone operator education level	Telephone operator salary
High School Diploma or Less	$31,502

Telephone operator education level

Telephone operator salary

High School Diploma or Less

$31,502